Aimé Pouly Arcades in Neuchâtel

The service was awful and the waitress extremely rude. Definitely not recommended.

Basic service. Nothing special. Expensive (CHF 1.60 per roll)

I am really disappointed: Friday February 23, 4:20 p.m. I buy a pastry and want to have a hot drink to take away, the employee tells me that the machine is being cleaned because the bakery is closing soon. Closing time is 6 p.m. This is really exaggerated... 20 minutes before I can understand but 1h30 before...

Very good experience! Nice place for breakfast.

The bread and cakes are exceptional 👌 Truly amazing quality and taste. The service personnel were very uninterested in their job though (a pity when they have such artisanal quality products!)

The quality is good, but everything is industrial and prepared elsewhere. Everything is standardized, prices like products. The most expensive bakery in Neuchâtel without a local artisan behind it. Instead, try the historic bakeries in the center which offer lower prices with products prepared on site. The prices do not correspond to the region and the quality of the products does not in any case justify this difference with local competitors.

Dirty establishment. All the chairs are full of stains and crumbs. Cold espresso, orange juice seems to have been diluted with water. Not up to par.

Pleasant place and Mr. with glasses 🤓 professional and very friendly!

the very smiling young man. friendly, well mannered bravo to pouly for the casting

Very good, like all Poulys and the staff is very welcoming!

A very special note for the delicious paillochoc and the sympathy of their seller Tiago!

Too bad about the heat inside! But the team makes the difference 🙏

Very good bakery which has delicious fresh products including juices with friendly and very competent staff

Very good service and quality products

I came this morning and the saleswoman was very welcoming and smiling. I also recommend a very good fresh product.

Thank you for the paillochoc tasting this morning. Delicious !!!

Order on Uber Eats at 8:30 a.m., 10 a.m. still nothing! Call the bakery and no news of the order... be careful who you work with, there are a lot of incompetent people... thank you for eating my Thursday morning

I really liked this place because it’s like a the romm

The pastries are excellent, a treat for the taste buds

I was very well served by Arlette, who welcomed me with a big smile :) It's a pleasure to live close to this bakery, which I highly recommend to everyone for its fresh bread and pastries delicious!

Good product and very welcoming :)

Little gourmet stopover, warm service and kind attentions for us and our dog. Many thanks and see you soon. 😊

Great, very friendly welcome, very good pastries sometimes better than home made, the best brownies tasted in French-speaking Switzerland and in France. If I go there again, I will definitely go back if only for the products and the service provided by people who are passionate about their profession.

If you are looking for (almost) industrial bread or dry bread sandwiches, all overpriced then you are in the right place! Too bad because the staff are always very friendly. However, the bakery is well placed! Indeed this one is a good landmark, after passing it, continue for around 200m and you will find a real bakery worthy of the name.

Very expensive and little choice in simple breads. One of the only bakeries open on Sundays in the city center with the station shops

We ordered from them and the staff was very rude on the phone.

Unpleasant cashier, and too expensive

A great welcome, very rare to see a young man named Jonas being so helpful to customers, well done, friendly Christian

Cappuccino and macchiato were good. Two cupcakes. It was tasty but not so fresh, i think because we've been there around 5pm

Daring to call a bakery a place that reheats/bakes pre-baked pain au chocolat (and again bake is a big word), that’s pretty inflated. And we're not talking about the crumbs on the banquette tables etc.

Arlette and Thiago at the top! THANKS

Top notch service and welcome!!

Hello following my visit this morning, I thank the kind and very friendly saleswoman, a blonde lady with a little Portuguese accent, I think it's good to also be able to give positive points. Welcoming, smiling, it's very good to sell your products, fast service, I would definitely come back. Hoping to see her more often, thank you. Unfortunately already passed a while ago but welcome and service remains desired plus the impression that the customer was disturbing. (It was another saleswoman) Thank you Pouly for ensuring customer service.

The waitress was awesome. Delicious food. THANKS!

I started a new job in the same building and for the past 2 weeks this place never failed to serve delicious food i highly recommend 🥰

very good and good quality and excellent service well by paula

Croissant and uncooked chocolate bread, very urgent waiter

Friendly staff, the bread is also good, on the other hand the coffee... change supplier quickly 😶 it is certainly cheap, but the taste is not there 😕

It's already been several times that I have been extremely poorly received in this establishment And today, although there are few people, it only takes a coffee or two to make for the staff to be overwhelmed and they don't even say hello to us. It seems that your staff receive better training in your station branch than in the arcade branch which is very often disastrous. It's a shame because the products are good but the welcome doesn't encourage you to come back unless you stop by when there's no one else there.

A little expensive but very good!

Friendly welcome, decent service. Normal tearoom, simple and average.

The Tea Room Pouly bakery in Neuchâtel offers a coffee with an excellent croissant for less than 5 francs. More than 50 years ago, as a student with few resources, I already frequented the Tea Room. Now I come back with pleasure but as a retiree. Fortunately this warm place still exists.

Excellent bakery. Too bad the salespeople are very often unpleasant. I have been poorly received on several occasions. I therefore favor the one at the station because they are friendlier even if it is further away.

Excellent quality of pastries, sandwiches etc. 👌🏼

The bread from the pastry shop is super dry, as are the sandwiches… the coffee is undrinkable. I do not recommend

best brioche I have ever eaten. with a pinch of saffron (!) -> delicious!

Not extraordinary, dry bread and a little expensive on certain products for the quality it is.

The fruit juices to be squeezed on site are terrible. The sandwiches are a little more classic but good.

Good but some products are too expensive.

Friendly staff & the pallasse bread, a delight!

A good standardised bakery with a good quality

Super friendly and the rooms are a delight. A big thank you to the saleswoman for her advice

Thanks to the TOO GOOD TO GO application... Stop wasting. Very well served. Very friendly staff

8.30.- a braid is just a steal!!!

They have good cakes & croissants. Surely you will find your choice there

Great service. For the rest sandwich not great

A place where the products are relatively good, unfortunately more disappointment than pleasure. The blow of the articles and too high a loyalty card exists but I only had bugs with the result I gave up. Too bad there is potential.

In terms of quality and taste, it's great, but the prices are a little too expensive.

Charming and gourmet welcome. For some delicacies, a breakfast, a snack or even a dinner on the go with real sensitivity and creativity in the search for flavors. Yum yum, when will we come back?

Very friendly staff, quite decent food for an industrial bakery

Slow and unwelcoming, it's true that with 2 waitresses, on Sunday when there is almost no one, it's hard to serve customers. More than 5 minutes to get a baguette...

I'm disappointed because there were no newspapers on a Sunday morning and the new waitress didn't give me the croissant coffee package, so I paid full price. Little better

Clean and correct. A little lack of rigor in the service.

Very good freshly squeezed orange juice.

Hearty breakfast but the coffee tastes like "sock juice"

Great address in Neuchâtel croissant, pastry and sandwich tested everything is good! And they make great fresh fruit juices! The missing star is related to the price which is sometimes a little high

To come regularly on Sunday, the stalls are systematically empty. The pastries are not of remarkable taste and freshness. 2 people serving but none of them come to take the order. To be honest, since the takeover of the Pouly brand location, it's zero and minimum service. Unworthy of Swiss quality.

Very cosy place for the sunday morning coffee

Good small cafe. Beguette and Danishes