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3,0

Based on 1.465 opinions

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Nº 297 in 630 in Luzern

CUSTOMERS TALK ABOUT DISHES WITH.. cafe

Score
OpinionsNoteGoogle1.9204.1

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There is constant noise all night long (loud music)

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Johannes Ball . 2024-03-31

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The sound insulation is poor, and the heavy bass sound from the nightclub on the seventh floor can be heard on the third floor. Breakfast items are on the small side. The hair dryer is dusty inside and looks very old. The sink is very small, like the size you would use to rinse your mouth at the dentist. The water alternates between cold and hot, making it difficult to maintain a certain temperature. No refrigerator.

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Chung-Ta Chang . 2024-03-29

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I find the hotel has an excellent location , along all major bus route. If I get on #8 , I will arrive the Auto/ Technical museum within 20 minutes, if I get on Bus #1, I will get to the bottom of Mount Pilatus in 20-25 minutes, walking distance to train station and downtown. Room is not very new but nicely maintain. The bed and pillow is comfortable.

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Liza Tam . 2024-03-25

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Stayed here 9th-10th March 2024. The hotel looks the part but failed to deliver for me. Goods points: Sockets had USBs, the lobby looked nice, upgraded our room, but i don't even know if that was a bonus or not as there was multiple dislikes about the room. close to the station and town. Bad points: The rug in the room was stained, they didn't clean it properly. the room we was given was a poor design, i don't know if its the whole hotel but our room was not nice to stay in, they have a glass partition and you can hear everything through the glass, no lock on the door (luckily i was with my wife), the wardrobe is in the bathroom with poor ventilation, so if your hanging clothes they would be covered in condensation from the shower. no kettle in the room, only a coffee maker, had to request for a kettle. no mini fridge in the room. i felt the staff in reception had no personality at all or any welcoming experience, literally checked us in and didn't even say enjoy your stay. and on check out was the same, handed the key card back and that's all. it's a pretty hotel to look at from the lobby but the rest isn't great. there is a club next door so be warned it will get noisy.

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royson poon . 2024-03-15

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Disappointing Experience at Hotel Astoria, Lucerne: Cash Theft from Room Safe My recent stay at Hotel Astoria in Lucerne left me deeply disappointed and frustrated due to an unfortunate incident involving theft from our room safe. Despite the otherwise pleasant ambiance and service, the handling of this situation overshadowed any positive aspects of our stay. From the outset, the hotel seemed promising with its convenient location and comfortable amenities. However, our experience took a drastic turn when we discovered that a substantial amount of cash was missing from the safe in our room. This discovery not only shocked us but also raised serious concerns about the security measures in place at the hotel. Upon reporting the theft to the hotel staff, we expected prompt and empathetic assistance in resolving the matter. Unfortunately, our concerns were met with indifference and a lack of urgency. The hotel's response was disheartening, as they seemed more focused on deflecting blame rather than addressing our distressing situation. What compounded our disappointment was the lack of accountability and transparency from the hotel management. Despite providing detailed information and cooperating fully with their investigation, we were met with a dismissive attitude and a refusal to take responsibility for the incident. In addition to the emotional distress caused by the theft, the financial loss incurred has left a lasting impact on our overall impression of Hotel Astoria. The breach of trust and security within the premises is unacceptable, and it tarnished what could have been a memorable stay in Lucerne. In conclusion, while Hotel Astoria may offer appealing accommodations and amenities, the unfortunate experience of having cash stolen from our room safe significantly detracted from our overall satisfaction. I urge prospective guests to exercise caution and reconsider their choice of accommodation until the hotel addresses these security concerns and demonstrates a commitment to guest safety and accountability.

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Irene Tafoya . 2024-03-13

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The LaCucina restaurant is very authentic. The food was very good. Great wine selection 🍷 Prices are a bit high, but it's in the city...

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Don Corleone . 2024-03-07

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Short walking distant to the famous iconic bridge and tower at Luzern. Only 7 minutes walk to Luzern main station. Food at its Mekong restaurant was bad in taste and expensive. The hotel staff, front desk are all consistently helpful and polite. Room is clean and comfortable.

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Cynthia Lee . 2024-01-29

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High-end hotel in the center of Lucerne. A few steps from the station, the historic center and with a lot of gastronomic and bar options nearby. In the same hotel there are 3 restaurants and the best thing is the rooftop bar. The room they gave me was huge, they upgraded me, with 3 of 4 entire glass walls and a large bed. The bad thing, and it always happens to me in this part of the world, is the pillows, which are soft and I can't handle them but since it's been 2 nights...

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Kian O'Cleiry . 2024-01-19

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This probably includes the small bar Weisse Rose with a good menu, friendly staff and a small but nice atmosphere

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Anna-Maria Fessler . 2024-01-17

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Never hotel never burns. The only good is that the staff is frinendly.

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Ilija Marjanovic . 2024-01-14

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The Astoria Hotel in Lucerne is one of the best hotel for Meetings and Event, but not only, if you want to visit the city during the weekend in family too. Close to the train station, and to the Bridge of Lucerne, well located. The Astoria offer great, modern sleeping rooms, 14 meetings rooms and diverse restaurants and bars. High quality of service, excellent food, beautiful view of the city. I want to thank you all the team for making this great stay happen! Best Regards #B4YOUDISCOVERY

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Philippe Beucler . 2024-01-14

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very nice hotel with different rooms. Clean, friendly service.

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Theres Spahni . 2024-01-13

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Spacious rooms and lots of in-building restaurants. Close to the station and a short walk to the shops. A great location!

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Janine Austin . 2024-01-09

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Nice restaurant in the Mekong, great ambience, food and service were sensational, super top, I can only recommend it

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Riebli René . 2024-01-06

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There is no need to add anything else to the opinion expressed with the stars

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Giovanni S. . 2024-01-05

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"My room is 27 degrees centigrade....at checkin how do I turn the air conditioning on?" "It doesn't work when it's this cold outside, open a window" "But it's Lucerne during the holidays, it's loud as hell out there. People are enjoying their holiday, how do I cool my room down and sleep?" <crickets> Two hellish nights here. #Amawaterways who booked this abomination as a trip ender has all of my ire. Lucern is a great city, stay at a different hotel.

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Alex MacKinnon . 2023-12-29

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The hotel was really luxurious when we entered, I was very surprised on how it looks. The staff was really friendly as well, the dinner and breakfast we ate was really good as well. For the room, it looked okay, the bed was just weird. Otherwise, everything is good and the hotel is very nice.

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Denis xoxo . 2023-12-28

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Convenient location just out of the city center; it is still a noisy location. Room was an awkward studio with no doors between room and bathroom (toilet or shower). Air system allowed minimal adjustments and hotel was very warm. Window can be opened but there are smokers and the “view” is about 6’ from the opposite room; zero privacy without blackout curtains.

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Bertha Lukov . 2023-12-28

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The room is better than I expected. It's close to Lucerne Station and the facilities are good.

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이영건 Francesco . 2023-12-27

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3 person room but funny thing is there was no door to the bathroom. Other than that, room as spacious with WIFI and the usual amenities. Very close to the main shopping area and walking distance to the train station and tourist areas.

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Alex Foong . 2023-12-26

MORE AT Google

The ambience is breathtaking and the staff is very friendly. Unfortunately the main courses didn't taste particularly good. We can recommend the starter plate even more.

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Quynh D. . 2023-12-25

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I loved this hotel. The location was perfect. It’s close to tons of food and shopping and just around the corner from the bus/train station. Our beds were comfy and cozy!! I loved the rainfall shower but they have the option to have a regular shower if you don’t like the rainfall option. The bathroom was roomy and 2 people could maneuver around easily. The breakfast had a great selection, I especially liked all the variety of teas. Lastly the hotel staff were wonderful. They were very friendly and when we needed a taxi to go to hospital in the middle of the night they were very helpful with arranging a ride for us. The only drawback is our room was a little on the small size but I feel like that’s pretty common for Europe. And the size of the room didn’t take away from the experience. If I’m in Lucerne again I would stay here again.

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Stefanie Alarcon . 2023-12-25

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Was here with a tour group. The rooms were clean and modern, breakfast buffet had good options, and location was convenient. Only issue was a warm room with no AC. Having the window open did help however the people on the street were loud during the night.

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Allison Wilkinson . 2023-12-18

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The music was blaring at a party place next door... the receptionist interrupts you when you talk to her... joke... the room is nice, but that's not enough.

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Gergely Besenyei . 2023-12-16

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Beautiful and clean rooms. Service was rough, but it is the culture. Area is quiet at night after 10pm, but very close, walking distance, to great sites, food and shop.

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Diane Pein . 2023-12-14

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Location is in the city center. Very comfortable

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W ang . 2023-12-13

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Reservamos el hotel Astoria pero solo estaba abierto el Renaissance (debido al COVID) a unos pocos pasos. Al principio pensamos ir a otro hotel. El servicio marco la diferencia. Fueron muy atentos con nosotros. El hotel es limpio y agradable. El desayuno fue bueno y de nuevo el servicio fue muy bueno.

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enuntunel . 2021-06-02

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Très bon hôtel en plein cœur de Lucerne. Les tickets de transport en commun sont inclus, comme souvent à Lucerne. Les chambres sont plutôt grandes, propres et confortables. L'accueil est assez chaleureux, et les réceptionnistes disponibles et bien formés. Le petit-déjeuner buffet est copieux sur une large plage horaire, c'est très agréable également. Les seul bémols du séjour : les mesure anti-covid, certes prévisibles, ont fermés tous les restaurants et bars de l'hôtel, pourtant mis en avant sur la page, c'est une vraie déception à l'arrivée (réouverture le 01/06/21). La cour intérieure de l'hôtel est également plus bruyante que ce à quoi l'on pourrait s'attendre. Pour le reste, un très bon séjour donc !

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Hadrien Girod . 2021-05-31

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We booked the Hotel Astoria. Upon arrival, the doors were closed. that accidentally passed by then told us, that all guests who booked Hotel Astoria are automatically relocated to the Hotel Renaissance around the corner.

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Marc Baumann . 2021-04-06

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Freundlicher und schneller Empfang, was ich sehr schätze. Das Foyer ist edel ausgestattet und die Zimmer sind gross und sehr modern im Design. Top und sehr empfehlenswert... Friendly and fast reception, which I appreciate very much. The foyer is elegantly furnished and the rooms are large and very modern in design. Top and very recommendable...

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Joerg Schwenk . 2020-10-05

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(Traducido por Google) Buen hotel visitando el lugar en 2013. (Original) Good hotel visiting the place on 2013

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Imam Isrowi Suhud . 2020-09-22

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(Traducido por Google) Empleados hostiles (Original) Unfreundliche Mitarbeiter

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David Baumgartner . 2020-08-15

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(Traducido por Google) Personal muy antipático (Original) Sehr unfreundliche Mitarbeiter

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Sophie Steinmeier . 2020-07-14

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(Traducido por Google) No está bien (Original) Not good

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Nelson O‘Brien . 2020-07-14

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(Traducido por Google) El Thai Garden siempre se deleita con buena comida y un ambiente que crea un ambiente festivo. (Original) Das Thai Garden begeistert immer wieder mit feinem Essen und einem Ambiente, das Ferienstimmung aufkommen lässt.

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Markus Raggl . 2020-06-13

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(Traducido por Google) Si tiene tiempo, puede apreciar cuidadosamente este hotel, ver su diseño exterior e interior, este hotel está diseñado por el famoso diseño suizo Herzog & de Meuron (Herzog & de Meuron), es decir Diseñe el Nido de Pájaro de Beijing y los edificios famosos como Tokio Prada. (Original) 有空的話可以仔細的欣賞這一間飯店,看看它的外觀跟內部設計,這個飯店是有非常有名的瑞士的赫爾佐格&德梅隆建築事務所(Herzog & de Meuron)設計,就是設計北京鳥巢還有東京Prada這些很著名的建築。

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Hanting Chuang . 2020-03-22

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(Traducido por Google) Amplias habitaciones a un precio justo, buen desayuno, un poco de vergüenza el leve ruido de la ventilación ... (Original) Grandes chambres à prix correct, bon déjeuner, un peu dommage le léger bruit de la ventilation...

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Tristan 37 . 2020-03-10

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(Traducido por Google) Muy buen hotel cerca del centro de la ciudad. (Original) Very good hotel near the city center

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José Vicente . 2020-03-07

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(Traducido por Google) Muy mal, no hay cafetera, no hay hervidor de agua, esta es una hospitalidad muy básica. ¡Pague tanto por la tarifa y aún tenga que pagar por agua caliente, etc. desde la máquina expendedora? ¿Qué es estos servicios prestados .. ¿Entonces llamar es hotel de 4 estrellas de calificación internacional? (Original) Very bad, no coffee machine, no kettle supply, this is a very basic hospitality. Pay so much for the rate & still need to pay for Hot water & etc from vending machine??! What is this services provided.. So call is 4 Star Hotel International rating??

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JOE OOI . 2020-03-02

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(Traducido por Google) Excelente ubicación, excelente desayuno. Relación calidad-precio! (Original) Great location, great breakfast. Value for money!

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Ying Zi Tan . 2020-02-23

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(Traducido por Google) Pequeña estancia en Lucerna y parada en boxes en Astoria. Cálida bienvenida digna de ese nombre. Habitación cómoda, duermes bien. Top! El menú gourmet de langosta es una verdadera delicia en Bam Bou by Thomas. (Original) Petit séjour à Lucerne et pit stop au Astoria. Accueil chaleureux et digne de ce nom. Chambre confortable, on y dort bien. Top! Le menu gastro au homard un vrai délice chez Bam Bou by Thomas.

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B. Ver. . 2020-02-20

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(Traducido por Google) La habitación no tenía nevera ni cafetera, pero estaba limpia. (Original) 房間沒有冰箱也沒有咖啡爐,但蠻清潔的。

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龍在野 . 2020-02-18

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(Traducido por Google) Mi estadía fue muy conveniente. El hotel es limpio y tranquilo. (Original) My stay was very convenient. The hotel is clean and quiet.

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ปวิตรา อรรถกิจการค้า . 2020-02-15

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(Traducido por Google) La vista es hermosa. Es una visita obligada. (Original) The view is beautiful. It is a must see.

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Pavitra Athakit . 2020-02-15

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(Traducido por Google) ¡Es un hotel de lujo con buen acceso! (Original) アクセスの良い!高級ホテルです

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岸本裕 . 2020-02-15

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(Traducido por Google) Ubicación central, desayuno decente, bar de clase en la azotea. (Original) Centraal gelegen, degelijk ontbijt, klasse rooftopbar.

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Luc Wiame . 2020-02-14

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(Traducido por Google) Gran hotel, habitaciones cómodas (Original) Great hotel, comfy rooms

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Rula Sam . 2020-02-10

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(Traducido por Google) Ok (Original) Geht iO

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Zsolt Mészáros . 2020-02-08

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(Traducido por Google) Buen hotel. (Original) Good Hotel.

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KRISHAN JAIN . 2020-02-05

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(Traducido por Google) Las habitaciones grandes con buena cama y buenas almohadas a menudo son un problema en los hoteles. El desayuno también muy bueno. El único inconveniente fueron más de 200 invitados chinos que eran bastante ruidosos (Original) Large rooms with good bed and good pillows often a problem in hotels. Breakfast also very nice. Only downside were more than 200 Chinese guests which were quite noisy

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Helmut Kroener . 2020-02-01

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(Traducido por Google) Hermoso y confortable hotel, toda la habitación huele a madera, vivo en el primer edificio. (Original) 美麗舒適的飯店,房間一整個木香味,我住第一棟。

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jiumlin Lai . 2020-01-30

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(Traducido por Google) agradable (Original) Nice

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alison cook . 2020-01-30

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(Traducido por Google) Muy cómodo (Original) Very comfortable

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Enkh Munkh . 2020-01-28

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(Traducido por Google) Increíble hospitalidad! (Original) Amazing hospitality!

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Tushar Sarin . 2020-01-27

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Beautiful artsy & boutique hotel ... lovely stay. Great hospitality. Staff at checkin was more than helpful & even went out of their way on Multiple requests I had. Major convenience having self park in their private basement parking lot as parking in the city is time consuming and costly. Roof top bar penthouse and indoor restaurants is a hot spot in the city ... only thing I regret was location of my room 3001 by elevator and adjacent to main lobby area. Noises from people walking by and waiting for elevator and service room (laundry / construction etc) kept waking me up multiple times through out the night. I would certainly recommend this hotel and come visit again.

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Perfuroma Inc . 2020-01-27

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(Traducido por Google) El mejor hotel en Lucerna! (Original) Bestes Hotel in Luzern!

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Sven-Michael Hochmuth . 2020-01-27

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(Traducido por Google) Gran lugar (Original) Super lieu

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Isabel Alonso . 2020-01-26

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(Traducido por Google) Las habitaciones son cómodas, un poco pequeña poco, el equipaje 28 "talle, pero un poco llena, bañera. (Original) 房間舒適,稍稍有點小,28”的行李能開但是有點擠,有浴缸。

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T.S. Lee . 2020-01-24

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(Traducido por Google) Buen hotel, desafortunadamente no siempre personal amable (Original) Gutes Hotel, leider nicht immer freundliche Mitarbeiter

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Armando Vico . 2020-01-24

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(Traducido por Google) Visita guiada para los mejores huéspedes. (Original) Führung gleich für die besseren Gäste

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Mathias Dettling . 2020-01-22

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(Traducido por Google) El personal es muy amable y servicial. La ubicación es excelente y de fácil acceso a otros restaurantes y transporte público. En el lado negativo, el desayuno es muy básico con opciones mínimas de verduras. Especialmente teniendo en cuenta que el hotel parece tener 4 de los mejores restaurantes de la ciudad, que junto con las tarifas de las habitaciones esperaba algo mejor. Por último, nos impactaron los trabajos de construcción: una perforación fuerte desde temprano en la mañana que me dejó sin poder dormir y también con dolor de cabeza. Planteé esto con el personal, pero parecía continuar y no se hizo mucho al respecto. En consecuencia, comprobamos un poco antes de lo planeado. (Original) Staff are very friendly and helpful. Location is great and easy to access other resturants and public transport. On the downside, the breakfast is very basic with minimal veg options. Especially considering the hotel seems to own 4 of the best resturants in the city - that along with the room rates i was expecting better. Lastly, we were impacted by construction work - loud drilling from early in the morning which left me unable to sleep in and also with a headache! Raised this with the staff but it seemed to still continue and not much was done about this. Consequently we checked out abit earlier than planned.

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Priyen . 2020-01-21

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(Traducido por Google) Nos alojamos una noche aquí de camino a Zermatt, el personal del hotel es muy cortés, el desayuno incluido gratis no está muy bien abastecido con variedades pero no está mal. La ubicación es excelente a una corta distancia a pie de la estación de tren y de la capilla. Puente. El hotel es bonito, moderno y limpio. Disfrutamos nuestra estadía. (Original) We stayed one night here on our way to Zermatt, The hotel staff is very courteous the free included breakfast is not that well stocked with varieties but not bad.. The location is great walking distance to the train station and the walking distance to the Chapel Bridge. The hotel is nice and modern and clean. We enjoyed our stay.

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Asiya Salim . 2020-01-15

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(Traducido por Google) sin tetera, sin té. el desayuno es horrible! solo unos pocos panes, pocos jamones y quesos, sin ensalada. Si bien se sirve en un restaurante asiático, y la mayoría de los clientes del hotel son asiáticos, los alimentos no están preparados para el asiático. ¡ninguna pista! (Original) no kettle, no tea. breakfast is awful! only a few breads, few ham and cheese, no salad. while it is serve in Asian restaurant, and most hotel customers tourists asian, foods are nothing prepared for asian. no clue!

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Dharmawan JSL . 2020-01-10

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(Traducido por Google) Si bien la habitación estaba limpia y tenía baños elegantes muy bonitos, las habitaciones en las que nos alojamos no estaban insonorizadas. La música del club nocturno a todo volumen desde el piso de arriba los viernes y sábados por la noche causó muchas noches de sueño interrumpido ya que nuestra habitación vibraba por el bajo que estaba siendo bombeado desde el piso de arriba. Pensaría que este hotel podría invertir un poco más de dinero para insonorizar las habitaciones. Desafortunadamente, este diseño de Jean Nouvel ciertamente se ve muy bien, pero es bastante disfuncional. (Original) Whilst the room were clean having very nice poshy bathrooms, the rooms which we stayed in was unfortunately not sound proofed. The nightclub music blaring from upstairs on both a Friday and Saturday night caused many nights of interrupted sleep as our room was vibrating from the bass that was being pumped out from upstairs. You would of thought this hotel could invest in a bit more money into sound proofing the rooms. Unfortunately this Jean Nouvel design certainly looks great but is rather dysfunctional.

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Arthur . 2020-01-05

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(Traducido por Google) chef muy desagradable! (Original) Sehr unfreundlicher Küchendirektor!

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Leandra Hürlimann . 2020-01-04

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(Traducido por Google) La habitación y el baño en Astoria eran bastante amplios y el personal era amable. El desayuno era bastante bueno ya que había una gran variedad. Sin embargo, el wi-fi era realmente lento y lento. (Original) The room and bathroom in Astoria was rather spacious and the staff were friendly. The breakfast was pretty good as there was a wide variety. However, the wi-fi was really slow and laggy.

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Madeline . 2020-01-04

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(Traducido por Google) Triste ambiente de trabajo. (Original) sad work environment.

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Ruben Truddaiu . 2020-01-04

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(Traducido por Google) La habitación es grande, limpia, sin fuente de agua. No mini bar Desayuno normal (Original) ห้องกว้างดี สะอาด ไม่มีกาต้นน้ำ ไม่มีมินิบาร์ อาหารเช้าธรรมดา

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Tavit Ruangrongpanya . 2020-01-02

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(Traducido por Google) Autosuficiencia, todo depende de ti mismo, nadie te está sirviendo. (Original) 自力更生,样样靠自己,無人服務你。

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Wu David . 2020-01-01

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Un hotel de esta categoría debería tener consideración con sus clientes.

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Alex Ledo . 2020-01-01

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Viel zu laut! Die Bässe der Top-Roof Disco im 7. Stock hört man im 4. Stock bis morgens um 4 Uhr. Geht man aber als Hotelgast um 22:30 Uhr in die Disco, und man hat keinen Platz reserviert, durch den Kauf einer Flasche für mindestens 135 ChF, dann wird man vom "Clubmanager" gegängelt. Freie nicht-reservierte Plätze werden lieber jüngeren aufgebrezelten Damen gegeben, von denen wir vertrieben worden sind. Sonst Service gut, aber ich gehe dort nie mehr hin.

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Wilhelm Eisenbeiss . 2019-12-30

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(Traducido por Google) Muy bien (Original) Sehr gut gefallen!

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Rosa Maria Heudorfer . 2019-12-29

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(Traducido por Google) Creo que el precio ... es alto. Teníamos una habitación de estilo de vida con una cama king size llamada bañera. La ducha para entrar debe escalar una pared baja y es súper estrecha. Una pequeña ventana vista en andamios crujiendo toda la noche. Las personas que intentan entrar a nuestra habitación ... a las 8 am limpiando mujeres o no sé quién llama a nuestra puerta varias veces ... e intenta entrar ... deja algo que desear ... insonorización insatisfactorio. De lo contrario, la cómoda decoración del dormitorio cama buena. Excelente ubicación del hotel y excelente bar Penthouse también (Original) Je trouve que le prix ... est élevé. Nous avions une chambre life style avec lit king size soit disant baignoire. La douche pour y entrer il faut grimper un muret et cest hyper étroit. Une petite fenêtre vu sur des échafaudages qui grincent toute la nuit. Des gens qui essaie d entrer dans notre.chmabre... a 8h du matin les femmes de ménages ou j sais pas qui toque plusieurs fois a notre porte... et essaie d entrer... laisse a désirer...l insonorisation laisse à désirer. Sinon le lit confortable déco de la chambre bien . L endroit de l hôtel super et le bar Penthouse super aussi

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ludivine monnin . 2019-12-29

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(Traducido por Google) increíble (Original) 讚

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鄧子桌子 . 2019-12-28

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(Traducido por Google) Limpio y bueno pero la comida no es para preparar (Original) Clean and good but food is not to prepare

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Hengky Lie . 2019-12-28

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(Traducido por Google) Gran valor por dinero (Original) Great value for money

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andreas feller . 2019-12-26

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(Traducido por Google) Esta revisión proviene de un estudiante de diseño / arquitectura. He estado recorriendo Europa y me he alojado en innumerables hoteles a lo largo de mis viajes, bonitos hoteles y hoteles de gama baja. Este hotel está mal diseñado y construido, lo peor que me he alojado en el camino. La acústica es absolutamente terrible. Si desea escuchar todas las habitaciones de su piso (sin exagerar) mientras intenta relajarse en su habitación de hotel, quédese aquí. Si está buscando una experiencia hotelera normal, alójese en otro lugar. Puedes escuchar literalmente cada sonido que ocurre en las habitaciones a tu lado, arriba de ti y frente a ti. Además de la horrible contaminación acústica, las camas son tan duras como una roca. Los diseñadores de este hotel (Herzog de meuron) y el diseñador de interiores (quién sabe) definitivamente tienen que aprender de este error. Will * nunca * reservar aquí de nuevo. (Original) This review is coming from a design/architecture student. I have been touring europe and have stayed at countless hotels along my travels, nice hotels and lower end hotels. This hotel is poorly designed and constructed- the worst I have stayed along the way. The acoustics are absolutely terrible. If you want to hear every room on your floor (no exaggeration) while you're trying to relax in your hotel room, stay here. If you're looking for a normal hotel experience, stay anywhere else. You can hear literally every sound that occurs in the rooms next to you, above from you, and across from you. Aside from horrid sound pollution, the beds are as hard as a rock. The designers of this hotel (Herzog de meuron) and the interior designer (who knows) definitely have to learn from this mistake. Will *never* book here again.

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Christina Padilla . 2019-12-24

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(Traducido por Google) Hotel muy céntrico. Mi habitación era muy grande y moderna. La limpieza no dejaba nada que desear. Muy recomendable (Original) Sehr zentral gelegenes Hotel. Mein Zimmer war sehr gross und modern eingerichtet. Auch die Sauberkeit liess keine Wünsche übrig. Sehr zu empfehlen.

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Bündner Dani . 2019-12-18

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(Traducido por Google) No había instalaciones para hacer hierro o café, posiblemente como resultado de que fuéramos parte de una reserva de grupo. Las opciones de desayuno también faltaban un poco. Las camas eran cómodas y el baño estaba bien, aunque creo que es algo europeo tener ventiladores de escape que no funcionan. (Original) There was no iron or coffee making facilities, possibly a result of us being part of a group booking. The breakfast options were a bit lacking too. Beds were comfortable and bathroom was ok, though I think it's a Europe thing to have exhaust fans that dont work.

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Andrew Clemence . 2019-12-14

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(Traducido por Google) La falta de preocupación y hospitalidad de los miembros del personal fue vergonzosa. Todos los miembros del personal y los restaurantes en el Astoria deben ser enviados a la escuela de hospitalidad donde deben aprender los conceptos básicos para tratar con clientes que pagan. Estoy sorprendido de que incluso tengan respuestas de una persona de Gestión de Calidad, ya que esta frase no puede en su comportamiento hotelero. Las organizaciones de viajes deberían dejar de usar este hotel hasta que limpien el comportamiento de su personal. Esto es de recepción, desayuno buffet y restaurantes adjuntos. Los únicos miembros del personal que muestran cortesía son de origen asiático. La eficiencia organizativa en esta parte de Suiza no es mejor que en muchas regiones turísticas importantes. La maldad de los alemanes suizos debe ser publicitada para que los visitantes sean conscientes de lo que enfrentarán cuando visiten este hotel y región. (Original) The lack of concern and hospitality of the staff members was disgraceful. Every member of staff and the restaurants in the Astoria should be sent to hospitality school where they should learn the basics of dealing with paying customers. I am surprised that they even have responses from a Quality Management person as this phrase can not in their hotel behaviour. Travel organisations should stop using this hotel until they clean up their staff behaviour. This is from reception, breakfast buffet and attached restaurants. The only staff members who show any courtesy are Asian in origin.The organisational efficiency in this part of Switzerland is no better than many major tourist regions. The sulleness of the Swiss Germans should be publicised so that visitors are aware of what they will face when they visit this hotel and region.

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David Kandiah . 2019-12-14

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(Traducido por Google) Muy céntrico en el centro y excelente desayuno y personal muy servicial (Original) Very centraly located in Downtown & great breakfast & very helpful staff

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Sue L Dias . 2019-12-10

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(Traducido por Google) Bonito hotel en el corazón de Lucerna (Original) Schönes Hotel im Herzen von Luzern

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Marcel Burri . 2019-12-09

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(Traducido por Google) N ^ 1 (Original) N^1

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Pasquale Carrieri . 2019-12-08

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(Traducido por Google) Muy bonita casa y excelente servicio (Original) Sehr schönes Haus und top Service

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Nils Berthold . 2019-12-07

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(Traducido por Google) Muy bien (Original) Sehr gut

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super gamer . 2019-12-06

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(Traducido por Google) Bonito hotel en el centro ... personal muy agradable ... el único problema es que no puedes abrir las ventanas de la habitación ... (Original) Bel hôtel au centre.. personnel très sympa.. le seul problème est que tu ne peux pas ouvrir les fenêtres de la chambre....

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Fred H . 2019-12-05

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(Traducido por Google) Perfecto, perfecto, perfecto. Excelentes restaurantes y a poca distancia de casi todo lo que quieras ver. Las habitaciones eran muy cómodas. (Original) Perfect, perfect, perfect. Great restaurants and walking distance to almost anything you'd want to see. The rooms were so comfortable.

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Gillian Senger . 2019-12-04

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(Traducido por Google) Bonito hotel muy céntrico. Cool bar buenos cócteles ... buena música en la noche ... (Original) Schönes Hotel sehr Zentral. Coole Bar gute Coktails.. gute Musik am.Abend ..

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Damiano Guarino . 2019-12-04

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(Traducido por Google) Alfalfa (Original) Lucerne

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ryn cheerry . 2019-11-30

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(Traducido por Google) Buena posición en el centar de la ciudad ... muy agradable (Original) Good position in the centar of the city...very nice

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Aleksandar Tuso . 2019-11-27

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(Traducido por Google) Barato, buena ubicación, agradable ambiente moderno, espaciosa habitación con baño grande. (Original) Preiswert, gute Lage, angenehmes modernes Ambiente, großzügiges Zimmer mit großem Bad.

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Gunter Dueck . 2019-11-26

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War essen im Mekong ... war sehr gut. Das Restaurant ist bewundernswert. Ich freue mich schon auf einen weiteren Besuch....... Das eher negative: Ein No-Go war der Vorgesetzte, welcher das Personal sichtlich genervt zurechtgewiesen hat, und das vor Gästen.

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Sr. Adriano Pompei . 2019-11-26

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(Traducido por Google) Sin sandalia, sin cepillo de dientes (Original) No sandal, no tooth brush

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lukman fenomena . 2019-11-26

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(Traducido por Google) Hotel historico (Original) Hotel excepcional

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Jairo Villas . 2019-11-20

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(Traducido por Google) Conveniente cerca de la estación de tren de Lucerna (Original) Convenient near Luzern train station

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Apinop Koolawong . 2019-11-20

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(Traducido por Google) Hotel. Papas fritas hermosas (Original) Hotel. Belle fiche

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Francesco Paciello . 2019-11-19

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(Traducido por Google) Habitación limpia, buena cama El desayuno no es variado. (Original) ห้องสะอาดเตียงดี อาหารเช้าไมหลากหลาย

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Paiboon Sure . 2019-11-16

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(Traducido por Google) Muy emocionado (Original) Very excited

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Eko Krisnoadi . 2019-11-16

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(Traducido por Google) Buena ubicacion. Gran desayuno Personal agradable y amable (Original) מיקום טוב. ארוחת בוקר מעולה. צוות נחמד ואדיב

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שמוליק משי . 2019-11-15

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(Traducido por Google) Muy buen rendimiento en general. Recepción agradable en la recepción. Habitación espaciosa y bien cortada con muchos consejos. Muy buena relación calidad-precio. Excelente desayuno en un entorno idílico. El personal es muy amable y atento. Buena continuación (Original) Très bonne prestation en général. Bel accueil à la réception.Chambre spacieuse et bien découpée avec plein d'astuces. Très bon rapport qualité-prix. Excellent petit déjeuner dans un cadre idyllique. Personnel très accueillant et attentif. Bonne continuation

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vincent maunoury . 2019-11-14

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