Bahnhof in Ferenbalm

Quite a big shop. It's just incredibly annoying that as a man you have to walk through all the women's floors to get up to the fourth floor (the escalators are set so stupidly that you have to walk through everything). By the way, twice, and again when leaving the store.

Nice store, there are discounts, children like it!

Very good Streetwear for good prices especially with a sale going on

Clean and tidy despite many customers.. nice and helpful employees.. Very large selection in all departments, men's, women's and home Always happy 😊

In this store you will always find something for every taste. In addition, the store employees are always friendly and happy to help

Huge store. Lots of options and varieties.

Was there for a top. First I was transferred from floor to floor. Every employee said something different. The top was then ordered from storage, twice! Both times the top was stained with makeup. I had to wait a total of 30 minutes and ended up leaving the shop without a top. Very bad service!

I bought a coat for the winter)

Zara Home is beautiful for living.

The shop was ok. I just expected it to be much bigger, or much better stocked. There is (only) one floor for women’s clothes, and the stock isn’t the best - I was told to check the store in Lausanne, which obviously living in Zurich isn’t convenient…

We went there to check for a lost belonging, which is very important to us. We asked the staff downstairs for their help, and they were very nice. However, the staff on the upper floor was extremely rude to us (The Girl who only Spoke Englisch). Instead of helping, she laughed at us and told us it might be in the trash, which is extremely unprofessional and rude.

The clothes are very organized, no one leaves a mess after leaving the fitting room

The same blouse is advertised once in euros and once in CHF (twice as expensive). Bring this to the attention of the cashiers and they will justify the price with currency conversion instead of admitting the mistake. Pretty unprofessional

It is very beautiful and has many options

Customer Service at its best - NOT.

A beautiful place and a well-known store that needs no introduction and is spacious. Its loss is large and large, consisting of 4 floors

Shocking, unfriendly, no knowledge of the language in the middle of Zurich prefer to shop online instead of seeing the unfriendly and arrogant Zara employees at the checkout No greeting, nothing at all - what a shame!

The employees forgot the alarm on the shoes I bought, and I had to go through a control. Something really unpleasant and totally avoidable if the staff were more attentive.

Rating of online trading - catastrophic customer service. Contact is only possible via chat and if the request exceeds the knowledge or competence of the employee and they cannot help you, they are not allowed or willing to offer any other contact option (email address). This means you contact the chat again and again, repeat all the details and do not get a satisfactory result.

Very unfriendly staff. The cloakrooms are always full and this ZARA only leaves the lowest cash registers on the ground floor open, even though there are cash registers on every floor... this branch is not very customer-oriented and looks like it has a severe shortage of staff

Generally, unfortunately, very unsympathetic cold employees, almost arrogant. My friend got a dress for me and there was only one available in size “S”, some woman snatched the dress out of his hand because she somehow wanted it. We then went to an employee, who then simply spoke to the customer in Portuguese instead of simply giving us the dress back because we had it first. The other customer who snatched it from him then spoke to the employee in Portuguese and laughed -> I can also speak Portuguese but I didn't have the nerve to argue because it's clear that you don't snatch other people's clothes in stores and the employee also knew what had happened.

As always, fashion and color at your disposal!!!

Employees were very unfriendly. I was looking for pants. There were only 3 Joses left in my size. No employee took time for me. I was always led to other employees.

Please turn up the air conditioning

I have visited dozens of Zara stores and in each department there is someone who charges, in this one there is a long line to pay,

Collection same as with all the branches.

This is the biggest Zara I know in Switzerland. They have many floors and from regular clothes to make up and even Zara Home. When I need something I normally look here first because the section is bigger. The only thing I dislike is the queue to the wardrobe. Sometimes it's sort and sometimes you wait up to 40min to try your pieces on. On weekends its very crowded.

Nice Zara branch but not very big

Offer, employees: Great. But the escalator adjustment is quite laborious if you want to go straight to the 3rd floor.

Impeccable employees. I also waited 25 minutes for a dress that never arrived

Fast fashion in the truest sense of the word!!! Bought cheap Coulette pants and the risk of tripping is inevitable!! You get caught in these overly wide-cut pants with your own shoes! And tadaaa it happened. I trip and have a broken arm! In any case, I will take legal action, even if it is difficult. Why are such overly wide satin trousers created? I'm not even a short woman, I'm 1.80 tall!!!

No customer-friendly exchange options: despite proof of purchase and a flawless product, the goods were not returned because my wife paid for them and I did not have her card with me. Exchange for a voucher is also not possible. I mean something different by customer proximity.

My favorite store toes the line between expensive and affordable. Very fashionable

The arrangement of the escalator is such that you have to walk to the men's department through all floors of the women's department. Inconvenient and completely unnecessary.

Employees are rude and kick you out the store 15 min before closing

Variety and good quality of clothing

Went there today with a friend to buy clothes. Since there were a lot of people queuing for the coat check, we went to the men's department to see if there were fewer people queuing there. This was the case, so we queued. We were already being viewed critically by the lady in the changing rooms. When we finally got to the front of the line, the lady spoke to me in English. She said that no women are allowed in the cabin here. I asked why. Her answer was that this is a men's cabin. She also said that, as an exception, we could try on both of our dresses here. We then walked out of the store. The question arises to what extent I am not allowed to change in a changing room? After all, it shouldn't matter, especially in this day and age. Especially in a cubicle, in a clothing store. I expected more from a store like Zara.

I like!!! It's huge and you can find everything🥰

Nice. They refused to respect the price that was written on the product. I explained to them that they are obligated....

Walk around the store.. its a big one.. enjoyed the top floor where zara home is located..

The selection of cheap clothes is large, but the quality of the clothing leaves a lot to be desired. A salesperson who was available to provide advice was also in short supply. The cash registers weren't really staffed either. Overall, a rather unsatisfactory rating

Always great to go to Zara and get some goodies, customer service overall good.

Han the one employee wave after number size I asked her so I han a friend...

The staff shouts at you that you should move aside on the escalator, which is so narrow that you can't cross each other. I think it's disrespectful to treat customers like that.

Very nice store , slightly overpriced compared to Zara in other European cities

The worker named CONY who seems to be from Indonesia told me that the store was closed that I couldn't enter and there were 10 minutes left until they closed and she was voting for me very aggressively like a dog, I hope you take into account that I am a customer and I go every time weeks and no one deserves treatment like that, a worker like that should not have her

Friendly is definitely different. Felt very unwelcome with my request (return). It was handled but with as little effort as 10 days of rainy weather. Was reminded again that I should avoid this shop.

Large selection, you can usually find what you are looking for here. For me the best Zara in Switzerland.

Very very unfriendly staff. Write any prices on the items and at checkout they charge much more. Rarely experienced something like this at Zara. The manager is also not the right one for the position

Good price Good style Every week new clothes To refund : no problem

Nice for shopping, but not all year round

Great shopping but range us moderate

Some dress they don't have in XXL

Closed till upstairs worker just tapped the "closed" sign over on the other side to explain it was closed. Other staff was amazing. Thanks again to the lower floor staff :)

Large selection, you can always find something

Large selection for women as well as men. We look at the different sizes (long trousers and shorts). There are both more elegant clothing and casual clothing. The prices are fair and the clothes usually last a long time. Unfortunately there are often a lot of people and you have to wait a bit at the changing rooms and the checkout.

I recently went to ZARA in the morning to buy a fall shirt. There were hardly any people there, a blonde employee walked past me without saying hello, apart from whether I needed some kind of help or something. No, she looked anything but busy or overwhelmed. A short time later she took out her cell phone instead of going to work. I'm not from this industry but I know enough that something like this is an absolute NO-GO. I put the shirt back that I liked and wanted to buy. Buy in a store like this?? Feels wrong.

Big Zara, especially the women part

On google it’s write that they are open until 8pm but I went there at 7:25 to pick up a package and they were close !

Not as much selection like in my home but good quality

The experience at Zara Bahnhofstrasse is horrible. The shop assistants are very poorly qualified to serve the public. None of the employees show a friendly or pleasant face. The treatment is shameful and they talk to each other about their problems out loud, avoiding contact with customers. When you ask them about a size or item of clothing, they react in a bad way, like they don't have an IPod. A shame without a doubt.

Large selection and modern clothing. But the employees at the checkout are the bottom drawer. They loudly gossiped and laughed at a customer who had paid next to the class. She noticed everything. I haven't seen such disrespectful behavior in a long time.

Location is very good but quality of the material is a question

I don't usually support disposable fashion like cheap Zara clothes. Due to a coffee emergency, I needed a quick replacement and encountered the most incompetent team ever. The staff doesn't want to give advice, barely speaks German and has a terrible attitude. The extremely poor quality doesn't just affect the clothing here.

I visited the store to buy some clothes and they didnt have what I wanted exposed. But Mr. David Silva was very helpful and he took the time to search for what i needed, and founded. Thank you Zara Team!

Much crowdy place, less options for men.

Copies blatantly from great designers.

Unfriendly salespeople and dirty store. Can't even unlock an item at checkout. Never again.

Beautiful goods. Some of what is on offer are imaginary offers...but focus and look around the place and you will find the right thing

Returned some items I ordered online in the shop in Bahnhofstrasse 66. They had some issues with the cash register and had to read all codes twice. Realised a few days later I hadn't received any refund nor return confirmation per email (which you usually get almost immediately). When I went back to the shop they told me it's not their reponsability and to contact the online customer service. After chatting several times (since the phone number is never working) they told me without a return receipt they can't refund. Basically I was scammed by them. Never shopping at Zara again

I haven't shopped at Zara in years but had a wardrobe malfunction..the place is a mess, half the clothes are already falling apart even before they're out of the store, and the people who work there live in another world. You have to guess which fitting room doesn't have a person changing in it because noone who works there is paying attention. This place has definitely gone downhill. I opted to take the tram back home to fix my wardrobe issue instead of buying something.

Zara has a large selection and the quality is good for the price. I enjoy shopping at Zara, especially pants that fit well.

Lots of choice, discreet service....

Great fashion, always new items. Help with the selection is rather moderate. For men who are not very thin, the items are cut rather small. Wear size 52 but have to take size 56 to fit. Unfortunately only a few sizes in 56 would like to buy more because there is great fashion here at great prices.

Great, always new fashion! Unfortunately, extremely unfriendly, arrogant and incompetent staff. Barbara

Terrible staff… Unfriendly & not competent

The employee was rude. My wife wanted to show me her dress but he told me away from the cloakroom that I had no business here. Absolute cheekiness. Not recommended.

Incredibly unfriendly employees. Talking about them behind customers' backs. Simply outrageous. It's been a long time since I've seen such unmotivated, uneducated and antisocial saleswomen. If I could I would give 0 stars.

Very bad, no good communication with customers. They behave as if they were higher than at GUCCI etc... I just don't like them at all and talk too loudly at the checkout. Earache was heard

I don't understand why a clothing shop has to blast music so loud. You can't even talk without having to raise your voice. It's so annoying

Good dress and good girl staff top

Would it be possible to have seating for men in the women's departments? I have to stand next to my girlfriend for what feels like an hour. Please ?

Big shop with a lot of nice options.

Store has a great selection and is well organized. Staff behave extremely unfriendly and appear arrogant.

This ZARA on Bahnhofsstrasse is just an eyesore for this city. The service is very rude, as if they had simply completely forgotten their training from one second to the next. When you're traveling alone and they SHOULD be trained on this and then they ask: "Would this jacket go with my current outfit?" The answer you get is a cheeky yes yes (which comes across like yes yes lick me). The service is terrible. They should all repeat the training there. It doesn't get any naughtier than that. As a Swiss, I have to say that in Germany the employees are much friendlier and have a good eye. And here they dress you like the last idiot who has never worn clothes. Avoid this eyesore, thank you!

I was at Zara briefly There were only a few cash registers in operation. Service was ok That's why I give it 3 stars.

The best stores are cheap, although the quality is lower I consider it convincing and good due to the large size of the store and you can find everything you are looking for

A safe address for luxury goods. However, the flair of the old Jelmoli is missing. This was a real department store. Unfortunately, this is missing on Bahnhofstrasse today. It remains to be seen whether luxury brand collections in a department store are the future.

A large selection of clothes in the new collection.

It's ok but minus 1 for cashier.

I find that gender equality is an area of ​​improvement for this store. I don't understand why my girlfriend was able to accompany me during my fitting in the cabin while I was forbidden to do the same for her. I find that a shame 🙁. But I found some good LoL articles

Quality dress at affordable prices

Sizes are way too small and the changing rooms are tint. Also there are no hooks or anything in there so I had to place all thw clothes on the floor.

To be honest, I have no idea how this store still exists. Unfriendly service, poor management 1very unorganized business. And every year it seems to get worse and worse I have no idea how it even makes any money. The waitresses usually don't speak any German or English at all, nor do they have a keen desire to serve you, to confront you or to inform you. They probably can't do anything about it because the store is very poorly organized. We've heard that a worker works for 5 a.m. which I can completely understand why they don't feel like being there at all and also serving customers. And if you want to speak to the management or the managing director, they usually say he doesn't have time, even though you could clearly hear on the phone, he doesn't feel like it 🤦‍♂️, and when the manager should come he has a very ignorant and disinterested managing director waiting for you is sometimes less friendly than the waitress itself, who sometimes knows less about the business or how to handle it than the employees themselves, which makes me wonder how the hell he got this position. I really don't recommend this to anyone based on my own experience. The company takes full advantage of you - most of the people who work there are no longer from Switzerland or even know how to defend themselves from deals or bad contracts here, which makes them very easy to exploit. I request that the state take a clear and thorough look at this company in order to eliminate a large and very common problem

It’s huge and has a pretty good selection. Not enough fitting rooms, some of them are way too small and dark too. Bought things many times and brought it back again. Except for 2/3 girls the staff is friendly and helpful

Very friendly and courteous service. I bought a blazer at Zara three weeks ago, but later noticed that one of the seams was open. The blazer was replaced without any problems, I didn't even have the receipt anymore. I will continue to enjoy shopping at Zara in the future!

Very expensive, No sales , outfits are the same in every state, but in CH it is to to expensive, one Blazer 150 chf, please don't 😳😳

Crowded when we went last time. The staff is super friendly and helpful. We got what we wanted to buy and received proper support despite the crowd.

Not so much collections for a man, mostly is more for a woman

Nice shop with a good selection of clothes. Good value for money. Lots of staff running around hectically and not being very friendly