CECCHETTO COFFEE EXCELLENCE in Bülach

Top COFFEE ☕️ we have been enjoying coffee for 8 years Cecceheto ***** THANK YOU 🙏🏾

I have never experienced such excellent customer service. Repairs were made on site and the staff was super friendly and helpful. I'm excited! Big cinema!

Most unprofessional company ever. They don't have their back office under control at all. Hands off this company!

I have been a very satisfied customer of Cecchetto/Lavazza for over a DECADE. Bought a new Lavazza machine today... everything perfect, as always! Thank you & best regards.

Were there today to buy coffee capsules and were given a very friendly welcome and advice from Ms. Perez!! Thank you very much for that, people here really still know what customer service means! I will only buy coffee here in the future.

I bought a coffee machine that was rather expensive for me at the time x years ago, but it is still great and the investment has paid off greatly! The coffee is delicious and my customers often ask what kind of coffee it is. A lot of people like it! I have now reordered two parts that I lost during the move and asked whether I should pay by invoice or in advance. The answer: Everything is free because I have an unlimited guarantee... how great is that?!? You're doing a great job, thank you very much!

I buy my great coffee here I also have the coffee machine from here. good parking and very nice Staff.

2 1/2 months new machine, already defective. Very poor customer service.

very disappointing, I placed my order online, it was validated by the system. Then I received an email telling me that 2 of the 5 products were undeliverable. I agreed to change my order with regret. Then I received a box of 10 packages which does not correspond to the replacement proposal, however the invoice attached to the delivery corresponds to the arrangement...

Very satisfied. Unique machine has been in use for 2 years without any problems. Coffee quality and support are convincing. (better than Clooney broth)

Price performance is not right.

The coffee is fantastic. There's nothing wrong with that. Unfortunately, we were persuaded to buy the Crono Cechetto coffee machine (when the switch from Lavazza to Coca Cola took place). This machine is absolute horror. Sometimes we need 10 capsules before one works. It may also work smoothly for 10 days. We have had NO problems with the Lavazza coffee machine for 15 years. We already had the technician, it was useful for 4 days, then everything started again. 10 capsules = 5.50 for a coffee... and the answer is always the same, send in the machine. And there are no replacement capsules.

Very good coffee! Minuses: - Please get a telephone system or telephone program. When you call, it often rings - Some of the employees are unfriendly.

A great team with really stable coffee machines. Never had any problems. Fast shipping and always confident so far.

Satisfied customer for years. First had the free machine with Cecchetto capsules. It was ok, but I was looking for better coffee, typically Italian. Then the Lavazza Blue machine with its capsules. It was ok, but not quite. Now I have Lavazza company capsules with the Inovy Milk machine. Now I have found my perfect coffee like in Italy. Coffee is strong but not bitter and very balanced. Fast delivery. The only thing I can criticize for some people is the bank statements, which are not clearly understandable, and the lack of competence of certain employees on the phone when providing information. But one thing is clear. Since Cecchetto became an importer of Lavazza, I will never drink any other coffee. Just perfect.

I've been drinking Cecchetto Lavazza coffee for years. I traded in my "old & working" coffee machine and paid something extra so that I can now put other cups under it without any worries. The service is very friendly and accommodating. The machine is good too. What really bothers me, however, is that I no longer have a lifetime guarantee on the new purchase machine (for me, one reason for buying it was to pay 55 cents per capsule) and I was only informed of this when I bought it. It was also said that my machine could no longer be repaired if repairs were needed. I wish my guarantee would also last as long on the new purchase machine. Never had any problems. This is the first time I'm allowed to have the new one repaired and if it gets old, that means I'll have to pay repair costs every 2 years at the latest. Which is no longer true for me. Since it was offered by Cecchetto himself and as high quality. P.S. What is also not possible is to speak Italian to the technology in the presence of German-speaking customers (blaspheme). Maybe the customer will understand it anyway. Addition: I actually wanted to increase my rating a little today to 3 stars ("satisfied"), but after the machines were brought into the workshop, I was told I would just have to adjust the cup size (the coffee drinker should have done this after about ¾ of a year. Something like that doesn't work at all. Customer service isn’t that important anymore?!? With the second machine it was said: "You can take it back with you at the moment, we know that the display is bad. As soon as the new ones arrive we will get back to you." For me, good customer service would have been if I had been informed by Cecchetto that the model in question had problems with the display and that they would get back to you when it could be replaced. This is how it works with really good companies with high-quality products (and the right prices). For me, once again it's just a shame and sad 😢

Be aware the worst coffee company to get involved with. No customer care and if you want to leave the contract they will make your life hell. Disgusted with them I tried to come out of my contract and they did not answer my mails and just keep sending u bills. Worst experience ever.

It wasn't very good because we went directly to buy a coffee machine and capsules, as well as waiting for a long time due to an error in the calculations that were done 3 times wrong! After that, they called my husband saying that the bill was still wrong (for the fourth time) and that we still had to pay the difference. Where is the error? Lack of attention from the school or what? We are not at all satisfied with this situation.

A little foretaste of the green rip-off. @cecchetto charges a deposit of CHF 1 on a paper cup (!) for a coffee at @swissindoors. That's CHF 5.50 for the brew. And deposit is then difficult to redeem because of the large audience. #fail

Very good coffee and the service was really top. The machine broke down in the morning and 2 hours later it was repaired on site without any major formalities.

Not for the first time that nothing works at all. Just promises and later just apologies. I'll look for a new provider for my next coffee machine.

I am very satisfied with both the coffee machine and the coffee. Congratulations also for the speed in delivery of the order placed by me. Truly congratulations to all the staff.

I have been a customer for many years. The customer service was always super nice and competent, the service was top and the coffee was heavenly....👌

Very disappointing. We're going back to Nespresso. Been deceived for the second time with the new Crema Forte capsules. They sold me the Forte and gave me normal crema and claimed it wasn't written down on the packaging yet. A coffee connoisseur can tell the difference. Bought Crema Forte again, put 4 capsules through and it was just colored water. Not even regular coffee, let alone Forte. The green espresso is also no longer as strong, as if there were less coffee in the capsules. The same thing with the milk frother, after a short use it rusted even though it is stainless steel (cheap workmanship) and the milk wasn't warmed up, just frothed even though I set it to the highest level. We were given a new foamer, which we found positive. The service is good and the staff is very nice but the quality has deteriorated a lot. A pity.

Top customer service, defective coffee machine was repaired on site free of charge. Complete process without a lot of “paperwork”. Customer service very competent and helpful.

Inadequate customer service, it's a shame the product would have fit.

Great coffee! This is exactly what I needed!

Service super⭐️⭐️⭐️⭐️⭐️ Café genial. ⭐️⭐️⭐️⭐️⭐️

just the right taste to relax and unwind. You're great.

I love Expresso! Brilliant that it's right for me. Lavazza also delivers what it promises. Many thanks to Angelo Santoro for the extra promo portions.