Dunkin' Donuts in Biel/Bienne

Always super good and smiling salespeople

That's 4 times, When I arrive at your house I always come at 6:45 p.m. They are always saying "Sorry we are closing" even though the restaurant normally closes at 8:00 p.m. that annoys me 😡😫😡 even though I really like your donuts 🍩 Please respect the hours THANKS

Unacceptable, the waitress does not say hello, thank you goodbye, and does not react when pointed out to her.

Great... Very good donuts and hot drinks on site or to take away very well made. We love++

I just ordered on UberEats and out of the 5 products in my order, 4 were missing. Is that normal? And you don't even contact me to warn me? You have no shame?

Staff incompetent. 5 Orders were always forgotten or the product was not finished. They aren't the fastest either. About 10 waited and you can also say hello. No more.

Nice choice. It’s a shame not to have offered us the loyalty card before purchasing.

So top the other times always nice super quality, but then today big disappointment paid which is not given 4 smoothie super liquid milk in fact there is nothing struck. I tell the girls (the waitresses who tell me it's normal depending on the quantity of milk in it so I say it's nothing to do with the other times is there I roll my eyes really disappointed really worth seeing again customer service, you would be missing the 4 other people with me who have the same opinion

Very good donuts and friendly staff.

Pooh! So the hygiene leaves a lot to be desired, sorry but that's not possible! We didn't wear lipstick. Broken cup. Donuts very tasty, coffee good.

Very friendly and bilingual saleswoman. There wasn't the product I wanted, she recommended another one and it was a delight.

The milkshake straw was too narrow, you have to suck hard and painfully to consume your drink.

Great place to get a Coffee and Donuts. Employees are very kind and helpful and it all taste delicious ☺️

Great welcome Well put Donuts Well, there is something for everyone. Price a little expensive but the quality is there.

I don't like going to this kind of restaurant in Europe. But I was tempted for a Latte Macchiato. Heartwarming welcome. Staff: very friendly.

I waited 5 minutes because he was serving (very slowly) and didn't even say hello to me even though he walked past me 2-3 times. And then a lady who worked in Loeb came and asked for water. Of course he had time for her. Very bad service.

What else can you say other than 5 stars! Donuts are just the best! Staff...some nice, some less so. That's how it is in life.

Today around 3:30 p.m. on site. Rarely have I seen such an unfriendly employee. Never again in Biel.

Incredible, I enjoyed myself like a tornado 🌪 🥵

Way too long of a wait! One person is not enough when coffee and other drinks have to be made. Very laborious when there are children waiting.

Delicious + large choice + good coffee

Compare to Migros significantly lower quality, except choice, saleswoman service does not give time to choose, even if there is no other customer, I will return more just for the service and the prices.

Very friendly staff, fresh delicious donuts 🍩

We were largely expecting better.... even not stuffed, we can clearly see that everything is defrosted... 18.- for 6 donuts it hurts the heart... I do not recommend under any circumstances...

It's okay, but nothing more 🤷‍♂️

Good service, drinks & donuts 🍩

Very good shame a little expensive for 12donuts, 29.90chf. But good quality.

The displays have finally been adapted to the bilingualism of Bienne. Well done ! It's better that way.

Ich finde die Kassiererin dieses Abends bedauerlich.. Sie spricht kein Englisch. 2. If he is the one who does not know what to say and what he does not know, English is what he says. I love Dunkin Donut and go there regularly. However, I really had a bad time this evening because of this cashier who was very unpleasant from the moment we arrived (first time, it seems to me, that I saw this cashier). However, I would like to say that all the rest of the staff (French-speaking) are very welcoming and smiling.

It seems to me that Bienne is a bilingual city until proven otherwise!!! It's unacceptable that the saleswoman is incapable of putting together a word of French and your information signs are all in German!!

My colleague and I wanted to buy 2 donuts. We stood in front of the donuts and wanted to order. The saleswoman says in French (I don't understand the other reviews) that we have to go to the checkout first. It's not like that in Bern, but yes. There were several people standing in front of us. The other customers wanted coffee or something else. The seller made the drinks and the donuts were there. Why don't you pay at the Dounts everything would go much faster but we were too stupid and then we left. Then I went home to Bern and went to buy one there🥰

America is filled with cream and sugar, but not in Bienne: the dough is dry and at a price of 3.50 per donut, America is barren and prohibitive. At least it won't be because of dunkin donuts that we will all become obese on this side of the Atlantic...

In Bienne we also speak French!!!! Total boycott, plus it's disgusting and above all expensive... ABE

Nice to be able to drink a coffee in the entrance of the Loeb store, but really unacceptable that everything is in German in a bilingual city.... when you want to settle in a city you adapt to the local population, right?

Long live junk food while French is still neglected in this “Bilingual” city, total boycott of this thing

It's really too expensive, 3.5 chf per donut, in the USA they are sold for 2.5 dollars and when you buy 5 you get a free donut. We need to review the prices (for info at coop the 4 are 3.5)

The donuts are tasty but a bit expensive, either they get younger or bigger, otherwise it's too expensive for a donut it shouldn't cost over 2.50