Ikea in Spreitenbach

Labyrinth-like department stores where you wander around more as a casual visitor because of the incentive to buy, because shopping with a purpose is not my thing. Certainly a kind of adventure park for families with children.

Shopping has become very user unfriendly since the introduction of the QR code. It's been difficult ever since. In the lower restaurant there are only vegan/vegetarian or chicken hot dogs. It's incomprehensible to me why normal pork sausages are so repulsed and lovers are discriminated against. There is a lack of choice.

There is always everything at incredible prices and the service is wonderful!!!!!

As usual, everything is where it needs to be

Very spacious and difficult to find the exit.

A spacious store, with many beautiful things for the home, it is very comforting to visit it. A little more difficult with the entry and exit, but with time I learn. I found a modern light bulb with a remote control, I can't wait to use it. I bought beautiful plates and salad bowls, but some have even 2 labels stuck on them and they are quite difficult to remove.

Unfortunately the quality of the bed is very poor pressed wood. And white paper coating comes off. If you get to it with a fingernail, I had a bad quality guarantee but everything is out of the question if you do it assembled it yourself.Has.or if you bring it back yourself. No more IKEA returns not possible. Replacement not possible either and it took forever to complain. No more IKEA. Thanks for the answer but it doesn't change the quality. I haven't bought anything since this experience.

An IKEA branch with the usual offerings and service. I got a mattress. Everything worked as expected. Nothing particularly positive or negative stood out.

The most important thing when visiting Ikea 😋

Large selection of furniture and furnishings, also suitable for small budgets when furnishing your home for the first time. The spacious restaurant is practical for a break.

Large Ikea, very quiet so enough time to walk through everything. Parking garage with a huge number of spaces, but these may be necessary on busy days

My experience with IKEA Spreitenbach was once again disappointing. After my sofa was delivered I discovered that the backrest and color were incorrect. Instead of a quick replacement solution, I had to finish assembling the sofa myself for temporary use. The difficulties began when I organized the exchange. Between my calls and the scheduled replacement date, the orders were canceled for no clear reason. A further call from me revealed that the product was out of stock and the exchange could not be completed. Communication from IKEA was poor. Despite several calls and information about a possible refund, my concerns were not addressed appropriately. The final delivery took place after considerable effort on my part. However, the promise of a 100 CHF Ikea voucher as compensation is insufficient. It seems as if IKEA has not adequately addressed the situation and customer satisfaction is falling by the wayside. The fact that I as a customer had to make a phone call afterwards to get information is disappointing and contradicts the customer service expected. This experience, combined with previous negative experiences three years ago, makes me seriously doubt whether I will ever consider delivery from IKEA again. It's a shame that the quality of customer service cannot keep up with the brand recognition.

We came to Ikea three times for the dream kitchen. The home delivery was made but the parts were planned incorrectly by the specialist. I had already taken the parts home and the missing ones were delivered to my home free of charge. I wanted to return it, they wanted 99 Fr. to pick it up from home. It was already free. I never want to hear the name Ìkea again. I will make the return in my own vehicle.

If you spend over SFr. If you go shopping for 1,000.00 because it has such great furniture, the parking ticket should be free!! Otherwise I'm very happy

Large selection, enough parking spaces

Seriously disappointed with the IKEA quality. Furniture of the same type used to have metal screws, but nowadays a lot of it is replaced by plastic and cardboard/paper is used in the furniture instead of wood! The stickers are almost impossible to get rid of, even with alcohol. Especially if it has already been lying around in storage for 12 months with weight from above. Terrible!

Extremely unfriendly customer service. We were given one package too few when the goods were handed out. The hotline refused to help us, we had to go to the branch. The customer service employee wearing a headscarf was extremely arrogant, know-it-all and refused to help because too much time had already passed. First your colleague was very nice and checked and then found the package and handed it over. Never again IKEA.

Never again!!! From the workers you would think this is a Gucci store! Luljeta was very rude

Beware of this company. They bring subcontractors to assemble and deliver their products that do not take any caution measure (such as protecting the floors) and most importantly are rude and violent when approached. They are now declining damage claims because it wasn’t in the protocol, even though they were reported within 10 minutes of the workers leaving, having pictures (and even video) of it, and explaining that I did not feel safe with them around and me alone with a 6 month old baby! I’ll bring this case to my lawyer and take it from there.

Ikea is simply Ikea... Awesome child-friendly restaurant with a play area and changing facilities. Parking fee is also very ok.

I've had enough, a lot of people are queuing at the checkout, but of the many checkout areas there were only two open this afternoon. So I handed my product over to an employee and went home without the purchase! That really shouldn't be the case!

45min waiting time for a hot dog (Saturday 7:30 p.m.). Only one pickup counter open, unbelievable!

A woman named Milica works in the children's paradise in Ikaea Spreitenbach and doesn't care about the safety of the children. She literally told me: if your child is back here I don't look, even if he falls it's his own fault. It's not my child* I then said that I don't think it's okay that she talks like that and even if it's not her responsibility, she has to look out for the safety of the children and not let a child do something that is dangerous. I asked her if a child is 2m high wouldn't you say anything? She said NO! She emphasized that she didn't care what would happen back there. Such a person who has zero humanity is not allowed to work in places where there are children!!!

Unfriendly staff, made fun of the customer.

Return purchased products with first-class service and quick processing thanks to online registration. I even received a plaster for my finger cut. The employee was extremely attentive.

Business is really very good. But the restaurant leaves a lot to be desired. Waiting in line for a long time to get the food. At lunchtime only one cooking compartment is in operation. Please do not come again with a lack of staff. Plan and deploy people better.

Cabinet assembled eats glued and against the foil comes with it. The quality used to be... very bad...

Yesterday we went to Ikea Dietlikon looking for a product. But it was sold out there and we were directed to Spreitenbach. Before departure and during the tour I checked the inventory, which shows 2 items available as of yesterday. Ultimately the item was sold out and I was referred to customer service for a compromise solution. I was repeatedly informed that the number of pieces stated online is not a guarantee and that if the number is small, someone has taken the product and bought it. However, the number has been the same since yesterday afternoon and, in my opinion, has not been updated. The solution: I should have the product delivered to my home next week for 99.-. The product itself costs 139.-. So in my opinion this is not a solution but rather poor customer service.

Bravo IKEA, great service! My problem has been solved and I am totally happy. Thanks!

Very nice staff. Unfortunately too few - only screens instead of operated cash registers. Sad…

10/10 bistro! Cheap and extremely good. 1 fr. Veggie hot dog recommended. Also refillable drink for 2 fr. Very sympathic

Ikea standard as known everywhere, friendly staff... What's not possible: At the entrance from the garage there are trash cans with smoking ashtrays on the left and right. A better solution is needed here.

Would it be possible to provide the small toiletries buckets in the women's toilets with a lockable lid?? Completely unhygienic at the moment. And I mean we are not in Egypt or India. Thank you for a change. I don't really need a standardized AI comment to save the mood.

well another IKEA, no specials to mention

This one star refers to the visit on 01/27/24 When I go to Ikea, I want to stroll in peace and enjoy a coffee and cake in the restaurant. Only that day it wasn't possible, it felt like I was going to a disco. They had a DJ come. Was terrible!!! This is my view.

Worst price label. It took me half an hour to remove the labels from 5 lids 🤦🏻‍♀️🤦🏻‍♀️

As usual regarding the shopping experience and one more kallax in our living room 😂 The new ordering system in the restaurant is acceptable for mc Donald's but absolutely a no go for Ikea. it's complicated and inefficient and my scrambled eggs were as cold as possible 🤔

The quality of the furniture is no longer what it used to be and the prices are They have also increased quite a bit And the food used to be too Much better and bigger

Great food that's right for the prices.

Exhibition like any Ikea. Too few abbreviations. The rest. Everything is electronic, until the food is served. It's only a matter of time before robots prepare the food. All that is being done is to save money and artificially reduce staff. I will only visit Ikea as a last resort.

Very good service, competent and reliable, especially in the 'returns department'. Whatever, thank you!

A typical Ikea, everything is fine

I don't think it's good that there are parking fees. It's hard to take the furniture on the tram.

You can find almost everything at Ikea, the prices are no longer what they were before COVID and now there is the Israeli-Ukrainian war

I rented a rental car from IKEA. Unfortunately, long waiting times at customer service reduce the rental time. Employees are also extremely rude and in a bad mood.

Return conditions very customer unfriendly. Nowhere on the receipt is it noted that a return is only possible with the same means of payment and so customers are sent home with the goods in the original packaging and the original receipt and the goods cannot be taken back (only vouchers). This is not customer service!

Simply too few spare parts in the entire range around the world!!! e.g. no replacement lid for SORTERA

I like going there, I usually buy more than I want. But most of the time they have what I really need.

Great staff and good, cheap food!

Almost everything available, with parking

It is very clear and has decent employees

Very impersonal. Everything digitized. No cash payment possible. I find that very unsympathetic!

It is a place where you can find employees who help us and are very friendly.

It was actually supposed to be a nice day of shopping at IKEA, but things turned out differently. It failed because we didn't get breakfast because we only had cash with us. At IKEA you can't even get a hot dog for 1.50 francs without a credit card or something similar. Then we came across a completely unfriendly and, as it later turned out, incompetent “advisor”. After spending a lot of our precious time at the only open cash register, the waiting at the goods issue point went into the next round. It then turned out that our grumpy Ikea employee had written down the wrong piece of furniture for us. So next round wait at customer service and exchange (this employee was very friendly, "it's okay.") Then last round wait again at the goods issue. At least this time the right piece of furniture came. Conclusion: IKEA can also ruin your day. In the future we will Let's think about whether it really has to be IKEA.

We almost got lost, wrote poorly

What else to say huge a million choices and the hot dogs are the reward for every male shopper there. Has everything and good accessibility. Only that you have to pay for parking is annoying

It's okay, good products and always something new

Always the same! Absolutely no longer interesting

Very neat, clean and nicely decorated.

Really good, including the whole logistical framework.

Do not be late for unloading, because you can stand for a long time!!

Never again IKEA! I placed a large order with delivery in October. The sofa was delivered and the cover for it was simply canceled by IKEA shortly before delivery. I didn't get any notification, I saw it online by chance. Called the hotline immediately. I'm now sure I'll have 3 hours of telephone contact. Once I was on the phone for 1 hour 25 minutes straight. I was misinformed & lied to on the phone. Of the 7 interviewees, 2 were competent. I wrote two emails, both unanswered. Conclusion: I have a sofa without a cover, everything paid for, but after 2 months no one can tell me whether I will ever get a cover or whether I should start knitting one myself. One less customer!

The worst Ikea I've seen. Simply an order completed.even though the order is not completed.no call not.not recommended

Very good, cheap and smart furniture and accessories. We all know it. If you don't want to be "guided": There is a map with abbreviations at the entrance. Must see. Helps reduce frustration and stress.😉

Not bad, food was great too, gladly again.

Checkout payments are increasingly being replaced by self-scanning. Today there were two checkouts open and there was a long line. Likewise the same thing in the restaurant. Bad for old people.

The delivery and montage service is an utter disaster. If everything goes smoothly it is fine but if there are any problems you will spend hours on the phone trying to fix it. I got delivered a wardrobe with defects and have since been trying to get a new one and arrange for a new montage. At the same time while delivering my defect wardrobe the guys tore a 6cm long whole in my bed sheet and duvet (where they deposited their tools), for which I had to do another damage claim..So stay away from the delivery/montage service. I think Ikea is completely overstretched with these kinds of services and the "massenabfertigung" of clients has reached its limits as they cannot ensure a consistent and reliable service and follow up anymore.

Always issues with the terminal to buy food

Rating only for the restaurant, smaller portions than in other Ikeas. Employees seem extremely demotivated and only one out of 4 drink dispensers works and only partially. There was a dog running around on the table next door that could easily be used as a hot dog! I'm disappointed I'm only going to Lyssach and Rothenburg!

Expensive prices, nothing to do with the remains of Ikeas in Europe. You can find something that is worth it but not much. I prefer to buy from companies in Switzerland, better prices and better quality. I ate the menu, very low quality, I don't know why they call it a menu, it only includes the dish they offer, no drink, no bread, no coffee. It is better to choose a dish to taste.

Very bad experience. On the way out we wanted to eat hot dogs and drink something. Empty list in preparation, so no waiting. After payment of 12 fr, number 1007 while the next ones served are 840!! More than 100 people in front of us and more than 30 minutes of waiting. Our bus is not waiting, so all the money is lost. Customer service not at all understanding!!!

If you want a bratwurst and something to drink after shopping, just order from the machine. But if you get the goods you ordered after 40 minutes, it's not the fault of the three women at the counter who gave their all and couldn't finish it. It's up to the organization. It's not possible to advertise Sunday sales heavily in order to generate more sales and at the same time make the staff work under pressure!

Friendly staff & competent advice, good all-round experience

You have to choose correctly but Ikea is ok

Impossible to contact the non-existent after-sales service, package stuck with them for 3 weeks has greatly lowered my esteem and you have just lost a customer.

I think the children's corner in the restaurant is too small.

Big, you could get lost, nicely decorated. Children's service not great. You have to read and accept a general terms and conditions before you can let the children in and the whole general terms and conditions are about our data. Now I'm wondering whether my child's data or my data will be used. Not a nice children's service facility... Well, IKEA is great, that's why 3 stars... Also because of the restaurant, which is always busy.

Always happy… I found everything I needed☺️

We went to eat to restaurant, after few minits waiting the girl told me to go order on the automat... i said i wold love to but there i cant pay cash... se said ok but she have no time now i have to wait.... than she continoud her work taking out bottles and putting them in stroller... than she went away and sent her colleauge serena. She came didnt say nothing and started stearing at me. I said hello than she finally also said hello and i orderd... had to pay 30.90 so i gave her 50 bill and 1 ch coin she took all and gave me back 10 chf and the rest in coins. Than i asked why she did this she said she cant count and the computer told her to do this... i mean really? These two girls should not work with contumers for sure. Maybe they have some personal problems but still dont wentilate them to costumers. At least the food was good.

Everything worked out perfectly.

My experiences in the restaurant: bland peas, practically unsalted fries, no more cranberry sauce, half of the drinks machines broken, cumbersome ordering process and many order machines out of service. A successful example of how not to do digitalization.

The bacon 🥓 is unwatchable!!! Boiled!!

Ikea is always the same. In Spreitenbach there is always too many people.

Somehow there is always something in the shopping cart... mostly candles 🕯️😁

Typically Ikea, Ikea as Ikea is.

Simply partly a different world. We love the obligatory visit to the restaurant after shopping. As far as I could see, you can no longer pay without a family card, and only in digital form. I don't think that's ok. Nevertheless, we always come back

Top business, with friendly employees.

Found what I was looking for and cheap! The food was also tasty!

Ikea is an institution that prioritizes customer satisfaction.

Very good service and helpful. Was very satisfied

Super fast and friendly customer support. Not a given anymore these days. Thank you

everything organized...tiptop...

Unfortunately I was very disappointed with the delivery and assembly of our own configured cabinet. We ordered the cabinet with assembly. The delivery date was not delivered on the first date due to Ikea's fault. So postponed again and took time off work again during the week (unpaid). At the second appointment the delivery worked, only the fitter was given the wrong address again even though we gave the address correctly. We also had to contact Ikea ourselves to find out whether you were coming on the agreed date or not and what was going on. They were unable to accommodate or make a suggestion and the appointment was postponed again for a whole week to allow for assembly. It is also very tedious that we have had to completely clear out this room twice because we sleep in this room. In addition, the employees who brought the cupboard damaged our ceiling, which is also very annoying. In general we are very dissatisfied and we do not recommend this service.

Huge IKEA store, very friendly and supportive staff

Open until 9 p.m. also on Saturdays 👍

A huge store with a large assortment, prices are high, towels are 30 francs apiece, but it’s worth visiting this place

It's an Ikea, you get what it promises.

I ordered stuff. I called them next day to add some stuff more in the same delivery and it was not possible...even my order can be reschedule and deliver even in a month....still u cab not add anything...

Good place you can find everything for the home, I don't recommend the hot dogs, I tried them and what a disappointment, horrible, the dispenser drinks horrible, only the fries were good.

It's a very large IKEA, you can't say anything against it. You find what you need.