McDonald's in Neuchâtel

We found the place very clean even the bathrooms, convenient location for visiting the city

Terrible. You have your order and the next several seconds it’s “done”. However in fact it’s not! I hate when personal is doing that. They just push the button to complete the order as soon as possible. But from customer perspective it’s an awful lie and you are left with no true indication about the status of your order.

Superb, very friendly staff Thanks to Nathan. For this welcome and goodwill for the restaurant

The place is very good for families. It has an excellent place for children to play and is isolated from the rest of the customers so that the children get the required comfort. The staff distributed balloons to my children. The place was very nice.

Very good, good team, good atmosphere

I just had a coffee ☕️ for 1.90 :)

Thanks to Camille for her welcome. Very pleasant and smiling. I will definitely come back

Very dirty place!!!! What toilets for children.... very dirty.... never again!!!

Very noisy on the children's side, clean, fast and efficient service.

Very clean and fast, the toilet really clean, and the employee who received me at the checkout really super friendly

Disastrous service. Unsmiling staff who act ugly. The manager doesn't even talk about it. They were missing my sauces and a sandwich from my order. The bag of fries was half full... in short when you see the prices increasing you expect a minimum of service and courtesy. great mcdo continue like this

It was a bit dirty but whatever

No, but when will we have a Mc Café? This would work like a charm (since there is no Starbucks in Neuchâtel)! Otherwise, it's one of the rare McDonald's to be located in a historic building (the oldest hotel in the city, which hosted Dumas and Balzac... Just that!). I remember that when they arrived, it caused an uproar. They should really talk about it - culture is not incompatible with a McFlurry or a Big Mac!

Quick service at the table during mealtime. Thank you the team

Unacceptable! 45 min wait for something cold? Fast food? Reimbursed, we pay for “fast food”, which we don’t end up having! So the contract is not fulfilled, therefore Theft! Congratulations to the team that endured this fiasco

The facility is not very clean. It is difficult to find staff in the hall. One woman needed an assistant for online orders, she waited a long time. There was no special friendliness. We were brought ice cream but not a single spoon to eat it.

TO FLEE ! Don't go to this McDonald's, it's dirty, something is always missing from the order, the desserts (ice cream, smoothies, etc.) come dripping, fondue is disgusting... The staff is not very pleasant. They take 25 years to serve you and are not even able to provide us with a correct order!! Much, much too expensive for McDonald’s! Plus the order comes cold even if you eat there! HORRIBLE TO ESCAPE AT ALL COSTS

STINKS HIS MOTHER THERE IS MISSING STUFF AND BAD ORDER TO FLEE VERY SLOW SERVICE

Fries not salted mcflurry not mixed it's a shame!!!!! Served by a large ibex

Don't celebrate this McDonald's birthday. I had my birthday today and frankly not at all organized it was just for eating and leaving no entertainment prohibited from playing in the games area!!! Frankly disappointed I will never have a birthday again plus no more popcorn and chips and no kdo at the end for the queen of the party frankly lousy

My causes poor digestion. The taste ok but for the stomach and intestines it is problematic. HAGMANN

Worst McDonald's disappointment of my life. I was robbed by the manager today around 5 p.m. I took my coffee order with a free donut offer + a choc fondant, and I also had a cheeseburger royal for 3chf. I went to pay at the cash register, the manager was totally lost, took my 20chf bill, made me wait at least 10 minutes to tell me to go and reorder and gave me another 9.5chf coin when I told him passed a 20chf note and quickly got cut and didn't show up. I am truly devastated by this experience.

It's clear for everyone that how is McD no need for comment.

Carded table, is a big food poisoning for my wife to avoid. This restaurant should be closed

It’s always a pleasure to be served by such a kind and smiling employee!

Like all McDonald's...you have to love it!

Exaggerated price and no really quiet place.

A McDonald's like there are plenty...

BBIIIIGGGG MMMMAAAAAAAKKKKKK!!!!!!!!!

I was more than very satisfied with the services of a certain “Fanny” a very friendly and smiling blonde and above all a professional attitude!! Bravo to her, I will come back very soon!

Costs super expensive and the large ice creams are the same quantity as the small ones and lack ingredients lol

It was a little dirty but we were able to taste a great MC Raclette with super smiling people at the counter so that's largely forgiven

The McDonald's employees are very friendly and smiling. In particular a very nice little Moroccan woman, a friendly redhead blonde, and two very smiling and responsive blondes who were missing a strawberry smoothie and the cuteness with glasses immediately heard and turned around towards us to rectify the mistake.

Good, enough and actually cheap. 😘

Well, it’s a McDonald’s, and a clean one too 👍

I loved going there with my little girl 👧

I liked the burger, the setting and the Spanish music. Viva España

Well it's a McDonald's in Neuchâtel yes it has changed a little lost since the days of my children to today you place your orders yourself good there is less waiting they give you a number and take you your order at the table but on the other hand the fries are not as good as before and a little too salty, good McDonald's is a good time to please my grandson Enjoy your food

Cleaning is something they don't take well in general, it's a shame, I was also scared when going to the toilet, it was disastrous and poorly maintained!!!😱

Every year during the NIFFF it's the same, uninvolved staff who don't hurry, an interminable waiting time which doesn't do justice to the term Fast Food, for example last night, we had to wait 20 minutes for 3 coffees despite our two raises. In a document, a McDonald's manager specified that any order prepared beyond 3:30 was a failed order, in fact I have never had a successful order in this establishment for 10 years.

Last time I set foot there...endless waiting time (20 minutes for 3 coffees during my last visit yesterday at 7:10 p.m.), staff counting flies instead of serving customers, no smile or thanks. ..To flee !!

Well placed and large. Too bad that something is missing every time at the Mac drive (straw, napkins), that the fries are sometimes lukewarm and that there are almost never ice cubes 😖😖😖and that when there is, they don't are not even automatically included in the drink, although this should be the norm at McDonald's

Very well located and classy. The products offered are not the same as in France but are very delicious.

Very good Very clean, everything impeccable congratulations 👏👏👏

Attention, I'll be back twice more this month!!!

The toilets are clean and not easily accessible and the place to change the children is not open and not very clean everything else really disappointed

Fuzz long to the waiting juice drawer

Fast service, nice interior and plenty of seats. The waitress was young and charming

McDonald's clean fast service, toilets still a little to be desired but overall cool

2 out of 8 ordering machines working and no one to take orders at the counter

On the Macdonald's terrace a man approached me and told me he was hungry, with him I went to get a meal that he chose himself. After his meal he came back to tap me on the shoulder and ask me for money. I must be very naive because 2 minutes later he arrived with another man to ask for more money. Am I the only one this happened to or is it normal?

The place is nice and correct. Easy to get served by paying and ordering at a terminal. Still pretty average food. it helps.

It's hard to say anything about a specific McDonald's. It's the same as everyone else, for better and worse. This is very central, which makes it a good option for its price

Very disappointed… We ordered a hot chocolate for 5.90.- and it arrived dripping… plus we had to wait 25 minutes for only two hot chocolates!!! And there weren’t even many people there…

Inadmissible. Understaffed during the Christmas break, dozens of people jostle and no orders are delivered... more than an hour of waiting, very disappointing for a "fast" food place.

At the McDonald's which is very very unfortunate is the staff I speak to the manager of the restaurant you look at their CVs before hiring them or because from what I have seen of worthy employees they are not fufut I even know not what does it without messing around he believes in God well no no it's just little employees of nothing at all quite simply

So disappointed with the service today. English McDonald's needs to show the Swiss what the service and food should be like. I only ordered a apple pie, MC flurry and a large cappuccino. Five staff looking lost. Not busy took over 10 mins and the MC flurry had hardly any topping, the apple pie was broken and leaking and the cappuccino large ..well......under half a cup. Sorry not happy

Something is always missing from my takeaway bag 😑 or it's something else I ordered... annoying Always check because they don't check orders all the way

It's very good but a little expensive and there isn't enough stuff and no HALAL meat

One star for employees using customer tables to have smoking break while being right next to young children. It was a hot day and one of very few shaded outdoor tables was taken by employees.

Quickly stopped by to get two sandwiches. The Covid moment does not exempt us from cleaning and order, which certainly seem to be improvable. The staff, when asked for some questions, responded in a distracted and listless manner. Also confused at the time of payment. Food normal, but this in itself is not a sufficient guarantee.

Nice and clean place. It's big and the food is as expected. Especially after shopping it's the perfect way to get some energy back.

The Sunday strawberry ice cream was melted and microscopic. All the tables were dirty.

Good and very fast service and the staff very attentive to serving, the place and the bathrooms are very clean and very bright.

Just not my taste, but actually everything is clear.

There is no more network once inside, which is a shame

I am not a McDonald's fan, but the staff was incredibly friendly there, great service.

McDonalds - staff very friendly

We need to be more concentrated in the kitchen and at the same time have a more sustained flow and therefore better professionalism.

Too bad to order a homestyle crispy chicken and have beef in it.... a little concentration in the kitchen

Restrooms closed .. slow service ..no English. Not too happy but at least they were open and I got a bite to eat.

It's really nice to pay for extra slices of cheddar and it's the manager who, herself at the kitchen station, doesn't put it inside. Frankly, that must make Mr. Rohner very proud.

Well friendly staff like a table leg, in fact they are there out of obligation and pull their faces when they come to serve you

Frankly I don't want to teach them how to work but I can teach them how to read an order... that's a lot every time I go to get a McDonald's at Neuchatel station every time there are errors is that a way of this making money on the backs of customers? In any case I advise you not to order from Neuchâtel station, poor organization and too often order errors if you go there anyway then check your orders carefully!

Inedible food staff working without gloves most staff are not respectful

This is the second time I've been there and the two times I went I asked for a cold drink and they gave me Coca Cola and it was to go so I couldn't see it then. I was far away and what's more, they took my ticket 😐but on the other hand the rest was good 👍🏼

Very good, warm welcome and great staff

Average coffee and very bad taste too Corsican it hurts the stomach especially makes stomach burns MC coffee they smoke too much too often we often have to call them to come

The order is only too often complete!

A decent McDonald's but only outside peak hours!

Not very clean the day I visited

Very pretty outdoor dining restaurant in an arcade, easy access for people with reduced mobility, WC in the basement but equipped with a fairly large elevator. The only problem is if you arrive with a discount voucher, it's not the cashier who will apply the discount to you!! On the contrary, it adds your command name to your name!!! So don't order at the terminal!!.

As of now, you need to ask the staff for the key to the toilets...and they are definitely not the cleanest nor the most functionable but it's alright

Waiting 30 minutes for 6 Mac nuggets and small fries. The place was virtually empty. Fast food. Close This McDonald's!

Unwelcoming and unpleasant staff! The fries looked like they were a few days old, the burger was all spread out in its package (even though I ate there)! I was told to sit at a table, which had not been disinfected, and they just placed my tray on it. Of all the McDonalds I've been to in Switzerland, this one is definitely the worst, and that's for all the times I've been there!

(French fries as hard as possible and table not disinfected) But I especially wanted to leave an opinion after being shocked at the way a family of two parents and three children were treated. The current measures linked to covid are clear: 1.5m distance for people who are not part of the same household. With masks if the distance cannot be respected. The McDonald's was practically empty and an employee, alongside her manager, clearly forbade this family from sitting together and asked that one person sit alone on the opposite side of the table even though they were from the same household. . Completely stupid.

Interior design is quite useless

McDonald's with nice decor. Serious and therefore reassuring health procedures.

Good restaurant with quick menus.

Very kind and smiling staff, fast and very good service, nothing to complain about, one of the best McDonald's in the canton

Fast service, excellent customer support, no complaints

Nice location in the old town of Neuchâtel.

Frozen product and expensive for the price

Good location, in the city center, good service and comfortable facilities.

It's in a good location, the staff is very nice and they are very fast

Not suitable for children under 5 years old (play place) questionable hygiene...

The staff is a little overwhelmed by events, so the cleanliness leaves something to be desired and the wait is frankly long (difficult to still talk about fast food...)

Very good thank you very fast service

The staff are very friendly, but the dining room could be cleaner. But what's unbelievable: I've seen a lot, but the toilets are probably the dirtiest and smelliest thing I've ever seen in a McDonald's! As soon as you walk through the door, the stairwell is not clean and probably hasn't been cleaned properly for months, but the toilet room blows your mind! Smells strongly of urine, dingy and really disgusting! In a catering establishment, something like that doesn't work at all, sorry! That was my first and guaranteed last visit to this McDonald's.

Large space for children, easily accessible