McDonald’s Restaurant in Lausanne

Nobody at the cash register. that the interns at the entrance are super haughty. We are far from the Saint Laurent McDonald's

To avoid I had gastro because of this mac do

A manager called Carolane who works in a sweater is unacceptable! Who looks at customers with such contempt. Who has a flashy nose piercing. Who moreover can be heard yelling from outside the restaurant. Of course I can understand that sometimes it can be difficult, but employees don't have to work in such conditions! Review your way of giving positions of responsibility to truly competent people.

For a McDonald's there are a lot of terminal breakdowns I find, as well as payment problems, which happened to me twice so I didn't get my order but the amount was debited anyway. Impossible to get compensation or a refund because it didn't write on the other computer!! So I explained but Impossible. So similarly on the site to also explain but, it's not their fault they said. I find this unfortunate for a well-known fast food restaurant chain. Even if the amount isn't astronomical, it's important because if it was a customer who didn't pay the right amount, that's not okay! So be careful with the terminals! For the rest it's correct.

The waitress spills Coke on us. Don't even apologize. We are still asked to change terminals to continue our order. Unacceptable

A horror I arrive in the morning I order chiken and a BANANA hit, remember, they bring me my chiken order and they give me a STRAWBERRY hit. Really where are we? I come back later 3 hours waiting for an order I had to delay and yet the order is not always just the orders are not in the order 2 fingers of missing my train is not recommended

Monday March 11, announced opening time 6:00 a.m., doors still closed at 6:05 a.m. Understandable for a small business, not for a large chain...

If you take away, don't forget to check if everything is in the bag before taking the train.

Toilet always so disgusting cj even imagine the hygiene in the kitchens

Service is very slow, even outside of rush times and their screen with the numbers to pick up your order is inaccurate.

So long. They take their time even though there are people!

They tell you that the order has been placed and 30 minutes after the wait tell you that it hasn't gone through and that you can't get your money back and have to wait... The cashier who drops fries on the floor is blah

Dirtiest McDonald's I've ever stopped at!! Honestly move on!!

We found a slug in our fries, it's impossible that it came from us, we would have seen it move, but it was in the box of fries, we were still blamed without understanding, unacceptable...

Too much waiting even during off-peak hours. Not very friendly staff.

I went there this morning at 9:30 a.m. for a croissant coffee and I can't say it's clean. The floor was completely dirty and sticky towards the coffee bar and not a customer so I don't understand why an employee doesn't clean as well as 4 tables full of crumbs. .

Forgot my coffee so what??? how to say??? I should never have gone to the bathroom. HON TEUX even the toilets at French motorway rest areas (although not a reference) are cleaner than that

Macdonald remains true to itself.

Those who don't know McDonald's should try the adventure, but otherwise don't go every day, you'll gain weight, be careful.

The atmosphere is not the most welcoming... the service is full of forgetfulness... I do not recommend.

Was on December 27th. there at lunchtime, order was lost even though I ordered on the display. Unfortunately it didn't have any paper. After an eternity and repeated complaints, what we ordered arrived. Burger was only lukewarm and the fries had no salt. Loveless staff. A pity

This is no longer possible, customers have been complaining about hygiene (floor, toilets, tables) and service for years! When will there be real changes?

Place too dark but friendly staff

Still so disgusting...but hey it helps

Very pleasant table service with ordering on the app

The most dirtiest Mac Donald’s I ever saw in my life! The employees not respecting any hygiene and it’s chaos area

McDonald's just eat as always. I rarely go to McDonald's unless it doesn't have anything else. We were there at midnight. Chicken wings don't look like the picture on the order display. a bit dry. In any case, the apple turnover is good as always and it reminds you of your teenage years. There is always a pull in this restaurant.

There is a barbecue hot sauce that is very close to China

I just got a 17chf starter menu and they gave it to me without chips. Give yourself a wake up call

I have never seen such a great lack of professionalism as in this establishment which is not even capable of remembering the orders to be made. The staff is as unpleasant as possible and the premises are dirty. If I had to add anything else I would say that the rare times you can get food, is it bland and cold? Sincerely Alessandro Carbone

Incompetent staff, 50 minute wait and order not served, I absolutely do not recommend, deserves no stars.

If you want a good cheat meal after a decent workout, like 15 rounds of sparring with Mike Tyson, this is a place that we can recommend. Do not overdo it at the risk of having the physique of Tyson Fury.

I've been inside a few times but not very famous, the food is no different from other McDonald's, the employees are pleasant every other time. The cleanliness really leaves something to be desired, dead flies near the table, tables filled with crumbs, etc.

The McDonald’s of my adolescence! Too bad it is now difficult to eat without being inconvenienced by beggars (you know which ones). And in summer, the terrace turns into a workplace for street dealers, which makes the place a little uncertain.

Friday 3.11.23, 8:45 p.m. rude staff who don't say thank you and allow themselves to respond in a condescending way "you're talking to me" when they say "you're welcome" ironically. Really hateful...

Disappointed, I finally allow myself a gluten-free McDonald's with fries to take away. I end up with a cheeseburger and a fried apple turnover. Damage !

The service is very poor it takes 10ams of their life business a menu I ordered a big mag he gave me coffee 😤😡

Great establishment, very competent and polite staff.

Classic McDonald's. What is particularly commendable is the super nice staff ☺️☺️☺️

The dirtiest McDonald's in all of Lausanne, any time, any time, always incredibly dirty.

5 times I order there always errors in the order never what we ask it would be a question of making an effort

30 minutes to make 3 burgers, is this really gas food? The employees think they are at the med club, never seen such unproductive people in my life

I was openly judged by the guy preparing my order who was laughing with his colleague because I had a burger and a salad, saying that it was pitiful to eat a burger at McDonald's but to eat a salad for the sake of conscience. I find this absurd, I am shocked. Thank you for respect and kindness. I order what I want and there's no one to judge, even less in front of me thinking I wasn't listening.

It does the job, on the other hand, having twice been interrupted in the middle of a discussion by the same jerk who begs for burgers (which shows that even in the street, in Switzerland we like our little luxuries) 10 minutes apart, it's not great . Otherwise the music is terrible, and that's really difficult to accept. Most people want to eat in peace, but at McDonald's, apparently, they are happy for you to leave. And no, it's not just a matter of taste: eating while having stressful music spit out from a loudspeaker is detestable for anyone.

Too much waiting for a simple coffee ordered by Order and pay to go faster as the ad indicates... I abandoned my order to catch my train.

Hello, McDonald's has made progress in terms of cuisine, there are still classics, Burgers, Cheese. The Big Mac and ice cream which were my favorite 40 years ago. Now it's the Big Tasty. But now they are also on the green wave. Fish. Salads, juices, mineral waters. They even changed their logo from red to green. The staff is friendly and the cleanliness is impeccable. I go from time to time because of the calories and my toad. Enjoy your food PS. To order from the machine, with a little exercise you will have your meal A bit of luck if your meal arrives on your table, if you have the right number. Enjoy and have fun

Waited over 30mins for one coffee

As usual... we pay the price of a large fries to have the quantity of a medium fries, like in all McDonald's in all countries. Aah Macdonald and the consideration of his customers....

The fries are always either cold or not well cooked And it's not the first time

The 2 stars correspond to the location near the station… (even if this gives a bad image to tourists) As for the rest: 0 points!! Deplorable hygiene: waitress with blackened nails!! This gives an idea of ​​the conditions for making “hamburgers!!!” » Enjoy your food ! Sticky tables!! And what about attendance? I absolutely do not recommend.

I've come for takeaway 5 times now and there's always something missing. It seems like it was done on purpose. This is clearly theft! Half of the product is missing!!!!

As a general rule, the sandwiches (hamburgers) are well prepared and the quality is quite satisfactory except for a few times where the work is sloppy. The service is really great, the cashiers and waiters are very friendly, smiling and helpful. When they come to bring you your tray, they look everywhere to find you. Hygiene is very good. The cleaners are on duty, however some customers are real pigs, they have no respect, they throw things away without regard for other customers and for the staff. The atmosphere outside is nauseating, with crowds of idle people, sitting on benches and chairs like gougnafiers, putting their feet on the benches or slumped like cows in a meadow, but with less education. The surroundings of the MC Donald station, an offense to the eyes and hearing.

First time I tried a Mc Do in Switzerland. Super nice staff, but service a little slow. No oversights on set and everything was respected, good and successful!

Everything very good service, environment and service

Google says I was there 1150 times.

Rude staff! Not a smile, barely hello, they don't even make sure it's the right person taking the order

Incompetent waitress, slow and casual. Change jobs as soon as possible!

Homeless people come in just to use the toilets and will ask you for your code. And when you see how dirty the toilets are and how sticky the floor is...

If I could have given the security reception a 0/5 it would have been done. 1:50 a.m. I am refused entry even though the times are clearly noted at 2:00 a.m. I know that sounds ridiculous. But when you expect a meal before going home to have something in your stomach before going to bed, and under the pretext that McDonalds is understaffed on a Saturday evening I find it mediocre for an establishment of this reputation before closing.

I just had an iced latte at McCafe. The customer service is good and I feel good!

It's a McDonald's... but the ground floor is not particularly clean. A lot of traffic, a lot of people who don't care about anything so it's not easy to keep this restaurant clean... But I've been passing through there from time to time for a good fifteen years, but quite regularly, and we must admit that if we do regular checks, cleanliness becomes more and more mediocre and difficult to obtain...

we let you in, you place your order at the terminal, while you scan your ap. And there, someone pats you on the back and tells you that it's 2 a.m. and that the cash registers are closed so why let me in?!?!?!?!?!

No, not even towels to take away

I couldn't get free WiFi because I have a foreign sim card. Why?

.. dirty tables, the restaurant should be renovated

It’s horrible how people who serve never smile! It seems like it bothers them to be there and even more so that you ask them anything

Homeless people occupied the outside of the first floor. WiFi doesn't work properly. Apart from that a very decent Mac.

For Lausanne station, it is correct. It is difficult to cope with routine

We brought the wrong drink twice in a row (maybe the staff were just overwhelmed) anyway, otherwise it's very good

The fries are cold. We asked for a zero coke and a normal one and they brought us two similar verses, so there is no way of knowing which is which. When we ask which coke is the zero no one knows how to answer and worse they start to denigrate us. Not cool.

They change our order!! It's horrible

Today I was shocked and deeply saddened by the atmosphere among the employees of this restaurant. We feel a deep sadness, a frustration, from the whole team. Unbearable and unacceptable. I am kindly placed on the 1st floor at 11:45 a.m. I order quietly from the application and a lady comes and tells me to come down because the 1st floor is closed, there were several of us and we had to go down and put ourselves in the small room towards the WC great for eating. And the Big Mac dry meat and ps enough sauce. I remain so disappointed. And thank you for being more smiling and saying hello when you bring the tray to the table, because a simple hello and smiling changes everything. Courage to employ with this manager.

Bad experience, I wanted to take a photo of the menu and a waitress insisted on bothering us to see my photos and have them deleted, invoking her "image rights". So already we could barely see her from afar and from behind, and what's more, there are exceptions to image rights in Switzerland: In Switzerland, the right to image is a personality right, protected by article 28 of the Civil Code. The principle is simple: you cannot take a photograph of someone without their consent, unless there is an overriding private or public interest – the right to information for example – or a legal basis. From there, it’s about being pragmatic. “We obviously can't wait for a street [or a McDonald's ;)] to be empty to take photographs,” notes Vanessa Chambour, specializing in image rights in Lausanne. Source: Time So there I have deleted the photos because I don't care, but it would be good to find out before annoying the customers...

Way too hectic Service too slow

Today I was shocked and deeply saddened by the atmosphere among the employees of this restaurant. We feel a deep sadness, a frustration, from the entire team in place. And when a manager threw a McFlury (which I brought back and asked for it to be filled) while releasing pressure in the form of reproaches to the entire team around her. A concrete and unfortunate example of dysfunctional management in which humans are considered a burden, a necessary evil, for which we have no respect. This unbearable and unacceptable.

I took a small plain ice cream and it took me 15 minutes for it to arrive. and when it arrived it was melted and I asked the lady to change and she told me no. I couldn't even eat the ice cream because it was so melted and it's a shame

For people with celiac disease, eating gluten-free is not easy. The choice is very limited, you have to count on waiting (no fast), moreover, there are never any discount coupons for those who suffer from gastric diseases. Already the prices are 25% more expensive, just for a change of bread, well it's a shame. It's a bad place.

Very centrally located MC Donald. Right next to the train station and metro.

Very friendly staff. Actually, was vidéo taped trying a new iced coffee mix, lol. Didn't get to see the video though

This McDonald's is located at the station, thousands of people try it every day, and the attitude towards customers is outrageous! Horrible staff and very dirty! Takeout order - the bag was squeezed and thrown in the face! This is simply unacceptable! I do not advise!

Practical because in the city center, in a pedestrian street. Possibility of eating on the terrace.

The McDonald's at Lausanne station unfortunately leaves something to be desired in several aspects. First of all, the cleanliness leaves something to be desired, especially with regard to the toilets and the terrace. Additionally, the place is poorly frequented, often attracting people in difficulty, such as junkies and beggars, due to its proximity to the train station. This atmosphere can make the experience quite uncomfortable for customers. Overall, it's best to explore other dining options if you're looking for somewhere clean and frequented by a nicer crowd.

They made one of the best Big Tasty in my life 💕

Worst McDonalds I've ever eaten at. The burgers are made with a slingshot or at best in kits to make yourself. The buns used are too small for the burgers, half of the ingredients are missing... Perhaps a specificity of Swiss McDonalds?

I had to leave without mc chicke. After 15 minutes of waiting!!!

Just to have a little something to eat for the train ride, I order a double Cheese Burger and 4 nuggets. I get on the train, open the bag and inside is a spicy Chiken Homestyle Burger even though I'm allergic to anything spicy!!! And here it is chf14.40 to throw in the trash. It's truly scandalous!

Too long and too many people, not enough employees for so many people!!!!!!!!! But otherwise the McDonald's is super good :)

The burgers are falling apart and the fries are often over-salted. The menu is very limited, too (this relates to the restaurants in Switzerland in general)

The display panel says the order is ready when it is not. We ask the employees what it is and are shouted at that it will be posted when it is ready...

Lazy and rude staff, cheeseburger was smashed and not packed correctly. I would also not recommend to go there if you have to catch train in the next 20min, even if there are just 2 customers in the whole restaurant.

Very slow service, almost every time I miss my train. Very disagreeable.

Hope this is not always the case with the washrooms. The gents were in a mess.

Very practical and well located place. Facing Lausanne station,

Harassed and insulted by a patron at a table on the 1st floor with young children. I will never set foot there again.

Less than one star is not possible....

Cool clean and friendly staff, polite and fast.

Non-existent service, only 2 terminals out of 8 that work, not to mention the most unpleasant staff when you point out the problem to them.

Dirty tables, and chairs. Everywhere food and fries. I ordered spicy nuggets and strawberry frappé(later). Was sitting upstairs and took 20 as my table sign. Got the chicken nuggets but never the frappe, asked the waitress and she told me that she will bring me. But no. Next time I asked and she said go and ask in the counter, but I didn't have time, so left.

Slightly defective machine askip technology Answer me without politeness

I forgot some important papers this afternoon, but big problem we can't reach them No one answers, can anyone help me???? Pls thank you