Messo Pizza & Burger in Basel

Unprofessional and very outrageous!

Unfortunately, I'm a little disappointed with Jetline Pizza & Grill Express. My girlfriend and I ordered from Jetline Pizza & Grill Express through Takeaway.com. We decided on the New York Burger. I got the big one (350g), my girlfriend got the small one (250g). Since we didn't know whether fries would come with the burgers and my girlfriend wanted dessert, we ordered a portion of fries and a chocolate mousse. We also chose an Uludag and a Cola Zero for the burgers (included with burgers). After almost 90 minutes the supplier arrived. First I noticed that instead of Uludag and Cola Zero, Fanta and a normal Cola was delivered. After a quick call to the restaurant, the man on the other end politely offered me a large Cola Zero and a large Fanta, since they were out of Uludag. I gratefully accepted the offer and gave back my Coke and little Fanta. Now to the fundamental problem: Instead of the high-quality 30CHF burgers, which are available online with “Homemade Burger New York (350g) with lettuce, cheddar cheese, pickles, tomatoes, onions, beef Parma ham and fried egg, we got 4 medium to bad burgers. The ingredients were right, but with a burger that costs 30CHF, I don't expect 2 cheaply stacked burger bullets. Instead of 2 burgers, there were suddenly 4. The chocolate mousse (95g ready-made) was also a bit overpriced at 8CHF. I don't think it's appropriate to require a minimum order value of 60CHF, then add 5.50CHF delivery costs and deliver the wrong products late. (PS. Fries were included with the burgers :) )

When I recently wanted to buy a cigarette, I went to the store and gave a 50 CH franc note and 10 centimes to this fine little lady with a ponytail, and as change I only got 10 CH francs back. So with all due respect, a whole 32 francs was too little because I gave her 50.10 CHF so she had to give me 42 CHF in change (8.10 cigarette price) a bit more concentration and in my opinion no motivation.

I ordered a menu and two burgers were missing, when I called the man said he didn't have an order from us even though we had the bill in black and white very cheeky and disrespectful best of all no star no shame never again!!!! I RECOMMEND YOU NOT WASTE MONEY….!!!!!

Misogyny is advocated here in front of the bartenders. watch out.