Nespresso in Basel

TOP service, very friendly and accommodating! I felt very comfortable.

Participated in a master class on the new Home Compostable capsules. Competent and friendly employees led this and offered exciting impressions and tasting. Thank you Boutique Basel

Ms Meissner showed me the difference between letting an espresso out as a lungo (which wasn’t the proper ‘use’) of the particular blend. I’ve now learnt to drink my coffee properly. Thank you for the visual demonstration.

Great reception, service and interesting home compost coffee training 🤗

Competence and friendly advice. Ms. Meister took her time and explained Nespresso projects. I was informed about recycling options. Feel free to come to the specialist shop. Wish you much success.

Very friendly, customer-oriented advice. Lots of specialist knowledge available.

Very, very friendly young employee who served me. I wanted to give my boss a birthday present. He wanted to specifically search for his name in the system so he could get the right coffee. I also had a delicious coffee. Great atmosphere with everything you need from Nespresso. Gladly again

Very nice shop, helpful staff and very kind! They helped us to choose coffee pods and offered as well a coffee as we like!

The N° 20 Nespresso Event was a very nice evening. The Nespresso employees guided us through the evening with a lot of coffee know-how.

Dear Nespresso team, I was in your boutique today at a coffee taste event. It was a very educational, exciting evening. Thank you very much Griessli Sandra

We often get our coffee here and the salespeople are always very nice and competent. However, this is the second time we have had a very negative experience with the shop manager, Ms. Fleischli. She should actually be a role model when it comes to customer service. On the contrary, it is a chilling example. She was absolutely cheeky and arrogant for the second time. It's actually astonishing that such a person is tolerated at Nespresso and is even the manager?!? Luckily, this hasn't rubbed off on her employees yet. Both times our concerns were absolutely not unreasonable and were presented in a friendly manner. Nevertheless, Ms. Fleischli reacted as described both times. We actually like to communicate with salespeople on an equal level because in most cases they do a very good job, which is certainly not always easy. But when someone acts like Ms. Fleischli, you have to ask yourself who is the customer and who is the service provider. That's why we decided to announce this here. I hope that someone from the Nespresso management also reads this and offers Ms. Fleischli appropriate further training so that she can finally develop further in the area of ​​service/customer care.

I'm happy, the Nespresso shop at the Schiffläde is more likeable for me

This is the second time my coffee delivery is not delivered as stated when I ordered. I tried calling customer service and they were no helpful at all.

Very bad service! The personnel are really rude and unfriendly. Came to taste the new Nespresso machine system to evaluate whether to buy a new machine. Asked for a tasting and the lady took another customer who also asked for a machine and didn't want to talk to me. Said I need to wait and queue up even though I wanted to hear about the same machine. Always had a mediocre experience at Nespresso stores as they are always too crowded but this place is rude and unfriendly on top.

We received friendly and competent advice when shopping. Unfortunately, we were incorrectly informed that a product (gift) could be returned without any problems. Especially because we come from Germany and knew that we wouldn't be in Basel next until the end of August. Unfortunately, the recipient already had the item and we wanted to return it as agreed. The original box and receipt were of course handed in. Now it has been said that it is no longer possible because the purchase was 20 days ago. The nice saleswoman asked her superior and colleague about “goodwill”, this was rejected without explanation. Precisely because the item is an accessory and not a food. Completely incomprehensible and annoying for me as a customer.

Vertuo Next machine bought new but after using it twice everything is defective and you are not entitled to an exchange, only a repair.

Oh, how I love this business! Very friendly and courteous service!

Rip off. You go there and want to buy some coffee as a gift for 25.00. Then the saleswoman mumbles something about top discounts and small surcharges and takes my silence as confirmation. Puff, the whole thing suddenly costs over 80.- and I'm left with 100 capsules as a non-coffee consumer. Only shop online and only pay for what I want and need...

The coffee itself is very good, but now it's annoying when people send me cups from China. We don't need cups because we have enough. And with this elaborate packaging they are not doing anything good for the environment.

The saleswoman was really disrespectful! I bought a coffee machine on December 21 & September 22 (not in the Nespresso branch) with a coffee credit. I was able to purchase part of the coffee directly and I was supposed to make the rest directly via Nespresso. I happened to be at Nespresso Bankverein on Monday and thought I'd go and ask if I still had any credit from December 21st. The saleswoman was so arrogant; Why I have two accounts, she immediately deletes one, that wouldn't work if I hadn't said so. A credit is only valid for 1 year, the Nespresso customer is valid for 1 year. Would I never have BUYED?! (I no longer had any credit on it which was fine with me) Yes, and now you don’t want to buy anything?! I'm perplexed ;no If only they had bought with a voucher?! Me again yes And more and more Everything she said was in such an arrogant tone that I ended up leaving the store. NEVER AGAIN!!

The employees treated my mother today without respect and decency. Shocking thing.

We was visiting the boutique Saturday (yesterday) one older dark brown hair women was „help“ us was very unfriendly… never again we go this store better by the Marktplatz there always very friendly all employees.

This Nespresso store is not only well located, but the team is top notch: the way Mr. Bakis and Ms. Fricker, as well as the rest of the current team, treat the customers is truly outstanding! The team has learned this ability to really empathize with customers, identify problems and solve them with good suggestions. We have visited many Nespresso stores around the world, from Southbeach Miami to Dubai and Asia and can say; The best service is in Basel. Keep it up! We can also absolutely recommend the Creatista Pro or Plus (we have both), especially in combination with a promotion.

BEST COFFEE 😉 & super great service

Everything is the same and there is even coffee to taste again

Great store, extremely accommodating. The people give perfect advice and since you get a free coffee again it's perfect. A rating below 5 is gross rudeness

Nice service, nice operation 😃👍

Bottom drawer! I have a mask certificate because I am not allowed to wear a face mask for health reasons. Was simply thrown out even though I showed it quite well. I'm not allowed in there without a mask. Nobody spoke German (in Basel!!!) and nobody understood what my problem was. Absolute impudence!

I was very well received, very friendly, friendly and professional staff. The store is very well laid out. By purchasing my coffee I was entitled to a discount voucher on my next purchase and to a new specialty coffee. I really enjoyed the atmosphere. I advise you to stop by and be impressed. Thanks to the team.

Mega selection of different types of coffee and flavors. The selection of coffee machines is also impressive. Competent and friendly advice/service. Everything about coffee is perfect. Disposal bags for the capsules are provided free of charge and can be filled and deposited in the milk crate. The postman then takes it with him. Great service.

Very good, efficient and professional service

Aloha Cool shop for those who like coffee. Really good advice was given by competent staff👍 Simply BANZAII... 🙏

As always, very well served, saleswoman was very nice and would be happy to do so again

Very friendly and courteous staff in a pleasant atmosphere. BRAVO

Well served by public transport

Reduced to the essentials. Good service. Everything perfect.

Was there to ask something. I was asked several times if I wanted to try a coffee. Although I politely declined, they tried to force a coffee on me. I didn't think it was so great that "no thanks" was ignored!

Very warm service and a little chat. You can also try 2 coffees 😉

Service is very good. You can find support in many languages and for sure will have the opportunity to test a new caffe for free.

Very good advice and friendly staff great

I love this coffee even though it is a bit expensive. The copies do not come close to the original.

Pleasant shopping experience and courteous staff. However, when there are a lot of visitors, things quickly become quite crowded.

very friendly service.. an unexpected gift.. unfortunately a cash register was down and the man/woman had to wait

We come regularly (~3 months) to buy coffee...

Always top Serbian and nice service. Thanks for the coffee tasting and for the advice. We are very grateful to buy and support Nesspresso coffee. We hope that Nesspresso continues to rely on fair coffee cultivation around the world and never has to compromise on quality. Prices for the capsules are a little high, but I hope that a large part of the money is invested correctly so that our world is not destroyed any faster. Thank you for everything and keep it up.

The saleswoman was very nice and accommodating when we complained about a coffee. Coffee & service top

Nice people Friendly, quick service

Amazing customer experience in this Nespresso Boutique!

That's really cool. We can choose the capsules according to our taste and taste the coffee at the counter according to appreciation.

A boutique with great service with friendly and expert advice. My favorite Nespresso shop.

Very good coffee and the advice is fantastic. There are different coffee machines and the right coffee capsules for every taste. Take a look, you'll be amazed.

My beloved coffee shop. Only buy mine there Nespresso

If you like to drink a coffee, you can get one or two for free here. However, that's a problem with these capsules, because they wear out quickly. Same principle as with inkjet printers. The device is relatively cheap, but the cartridges/capsules are quite expensive. I would recommend that everyone buy a real coffee machine, i.e. a fully automatic one. Or the classic Italian ones that you screw together and put on the stove or in the fire. But if you need it quickly and conveniently and don't have to worry too much about money, these capsules are quite good for you and there are over 10 different varieties as well as something special every now and then. I grind and brew myself again.

A beautiful store, excellent service, a stand for making coffee, what's funny is that they sell sleeves with inscriptions in Hebrew.

Very polite staff, the store tipically Nespresso boutique

Great and fast service. They have the full variety off Nespresso products.

Great boutique. Very good and friendly service. Good advice. Entire Nespresso range available.

Very nice and competent service. Always ready for surprises through promotions. Nice place. A cafe is offered when shopping in the store.

Tip top. Very pleasant and friendly service!!!

Very nice and competent service. Waiting time is very short even when everything is full. No pressure to buy or cajole.

Very friendly, helpful, courteous and competent staff.

A welcoming world of fine and varied coffees, also fine service. I will go many times.

very nicely done, everything A1

Very courteous service and large selection.

Polite and competent service. Very reserved and no pressure to buy anything.

Nespresso is the best coffee for me Operation, service and coffee selection 👍👍👍 can only recommend it

Very friendly and competent. Nespersso quality. Unfortunately, long waiting time.

Very friendly and professional, very good advice

Very good, very similar to the other Nespresso boutiques. But the staff is friendly and they offer free coffee if you buy something

Great service and I still have to see if I will buy a new nespresso machine, unfortunately I couldn't decide so quickly.

Very clean, nicely decorated, nice employees

Very nicely decorated. Friendly service, good advice. Free coffee for tasting. Coffee prices as always at Nespresso.

A large and central place with all Nespresso equipment☺

Very cozy with friendly staff. Who takes plenty of time for advice. We liked it and would like to come back to meet our coffee needs.

The employees are always very nice and polite, you immediately feel at home. Of course the capsules are not cheap, but I like the selection and the service! Every customer is treated like George 😉

On October 23, 2017, a Nespresso coffee machine was sold to us in St. Jakobpark with a promotion of CHF 100.00. Plus a CHF 25.00 promotion in the machine itself. The lady on site was friendly but didn't know much about the checkout software. After about 30 days we went to the Nespresso shop and bought coffee with one voucher. We were assured that the vouchers had no expiry date. Today 2 months later, the CHF 100.00 voucher is no longer valid!!! This is an absolute disgrace! One wonders how far the trinity still goes. If we do not receive any response from Nespresso, we will take further steps accordingly!

I don't buy Nespresso. It is however interesting to see how they've perfected their marketing.

friendly/competent advice, well-positioned employees, great coffee selection, fair prices, free coffee/espresso is offered after EVERY purchase, often limited editions on offer

Nice service, friendly and competent Offer for a free cafe

Top service! Competent consulting.

As soon as there are more than 3 customers in the store, waiting times become long. The staff would rather fill almost full shelves than serve customers... What a shame

Sad to see that uniformity has taken over this corner too... How are local stores/brands supposed to compete with these behemoth?

Yes, it is a friendly, almost too friendly place to appear real. Good to grab your Nespresso capsules, bring the used one's and taste what they have added to their offering..

If this boutique is closed you can also try the Nespresso Boutique in Marktgasse 4 - 4051 Basel (service during the week was nice and fast). M