BonnieBistro in Küsnacht (ZH)

Very nice service. I can't judge the food, I only consumed brownies and they were delicious.

We only drank coffee, but the service was really noticeably nice. You really feel welcome!

It is absurd and honestly it has never happened since I have lived in Switzerland (7 years now) that a stroller is not allowed in the bar. It's Sunday, it's 5pm, the bar closes at 6pm. When we arrived there was only one table, and despite this they didn't allow us entry... my daughter was sleeping in the stroller and we had to leave BECAUSE THE STROLLER HAD TO REMAIN ON THE DOOR OTHERWISE IT WOULD HAVE DISTURBED THE PASSAGE!!!!!!!! And I repeat the bar was empty and would have closed after an hour!!! LADIES AND GENTLEMEN YOU HAVE TO GO AWAY... ZERO welcome!!!!! One star is too much. To be avoided!!!!!

I have not experienced less welcoming cafe in Switzerland than this. We came in during heavy with a small stroller and were immediately rudely told to leave it outside. When asked if they provide baby chairs, they don’t have any. There was plenty of space in the cafe and not a lot of guests inside. If they treat families like this, it gives you a hint of how they treat all the other guests. Avoid this place.

The owner of BonnieBistro should focus more on the hospitality level of the staff. You might have rules such as "no stroller inside," although this shouldn't stop parents from being able to buy a coffee or a snack from you. Clearly, no parent would leave their baby alone in the stroller outside. Instead of 'attacking' your customers with a loud and intense voice telling us (two moms with strollers) to directly leave the cafe (when there were only one table occupied indoors at that time, and we certainly were not in the way while wanting to have a look at the offer so that we could buy something for takeaway), the female staff member could have told us nicely "due to the imited space indoors, we have a 'no stroller policy'. But as I see that you clearly want to order something for takeaway, you are welcome to place an order with me. I could also join you outside and explain what we can offer you, and then I will bring the card reader to make the payment process easier for you. " Everything (!) can be nicely expressed with a high service-minded approach. Instead of happily having bought drinks etc to go, we decided to leave the place empty-handed and with a feeling that we wouldn't like to return. This is especially sad since I have many times during my pregnancy bought both coffee and lunch from there. So next time a parent approaches the cafe, remember that this too is a paying customer. Maybe it's time to add a nicely written sign at the entrance "Arriving with a stroller or a bike? Please allow us to meet you outside to place the order and to proceed with the payment"

The first place in my life where strollers are not allowed inside the cafe. I have no idea how they image I would eat with the baby in my arms. We have to leave in the end

I wanted to have a quick drink and sat outside despite the temperature. The waitress asked from a distance through the crack in the door what I wanted. Said Expresso and a Cüpli. Cüpli only per secco, otherwise one bottle. Cash or card? Something so unfriendly and in the afternoon without the staff having any stress. I don't need it again. A pity ….

DISCRIMINATION! I went directly to the bar to order a coffee, 3 employees there and all of them ignored me, I felt really discriminated.