Cafè, Bäckerei & Confiserie Hanselmann in St. Moritz

A legend! A perfect place to warm up, travel in time and luxury. Really really good ice cream and service. I could think of better espresso, but still it is the place I like the most in St. Moritz.

It was very well attended. Nevertheless, there was no significant waiting time when ordering and being served. The cake and chocolate products are very good and extremely appealing. We liked it a lot.

A hot chocolate that looks like Nesquik €7.5 Good desserts but nothing exceptional Staff who don't know what kindness and courtesy are

Best hot chocolate in town! If you really dig it, like I do, then order the pot! (on picture) You‘ll get 3 cups of delicious chocolaty liquid. The pastries are another a symphony of taste and variety💙! Tried the filled Berliner with powdered sugar on top! A classic, but man was it fresh! Unfortunately, as in many popular places, the quality of service left something to be desired. Before bringing the ordered pot of chocolate a wrong beverage was served. After we pointed out the error to the service person, she explained to us that we had certainly simply ordered wrong... well... We were quite a bit puzzled.😅 Alas, the later ordered milk tea then never made it to our table. However, the impeccable quality of the food and beverages made up for the rather blunt manner of the (possibly overworked) employees. And for what it’s worth - I would still recommend a visit anytime!😊

Had two hot chocolates (one small and one large) For €18.50 you expect more. Excellent service though!

Absolutely out of the world cheesecakes and Sachertorte to die for in a beautiful interior ornamented with exquisite artworks

The quality of the food does not live up to the name of the place and the prices are sky high. In particular, after ordering two hot chocolates, the ones that arrived were too liquid and had nothing resembling chocolate in a cup...not even the flavor. They just seemed watered down. For two slices of cake, normal and two brownish broths 28 Swiss francs. Experience not to be repeated

Excellent desserts. Chocolate very different from Italian chocolate, not recommended.

You can read about a café with world fame on the website. Yes, many tourists still make a pilgrimage to Hanselmann. For what reason? Because the confectionery and its products are really delicious. However, that was the only positive thing. We ordered a mountain breakfast for CHF 22.- Included are two slices of cheese, 2 slices of ham, 3 wheels of salami, 2 butter, 2 jams, 1 honey, 1 croissant, 1 Weggli, 1 wholemeal roll and, on Sunday, plaited bread. Included in the price is 1 warm drink. On the plate we found: two slices of cheese i.e. industrial square cheese, 2 slices of ham i.e. industrial square ham, 3 wheels of poor quality salami, 2 pieces of butter were OK, 2 bowls of cheap industrial jams, the honey was completely missing, 1 Croissants, well, 1 way smaller and drier couldn't have been possible, as could the one wholemeal roll. No, you don't actually serve something like that in a world-famous café, unless you eat at Hanselmann. The ambience seems uninviting, old-fashioned, gloomy and there are nails on the window frames and paneling, a screw is sticking out of the ventilation and drill holes are visible. The paint is peeling off the window frames and sills. We would have been happy to see a friendly smile during service, but nothing of the sort came from the three ladies! Again, this is actually no longer enough for a café with world fame. But you just live on the glory of the past, on the delicious confectionery and forget about the “back room” including the food. Hanselmann is backwards, outdated and forgets to focus on quality. The café has probably not been invested in for a long time. It's a shame for the beautiful house and it's a shame that the paint is slowly and surely falling off. The owners don't seem to care about the bad recessions. Nowhere do they comment on this. They probably have no idea what feedback they receive from their customers - the main thing is that the money is still right, but for how long?

Hanselmann's is legendary and an institution. Although it is located in the middle of fashionable St. Moritz, all guests are treated equally friendly - whether they enter in a hiking jacket or a fur coat. The furnishings and furniture are a bit old, but that's probably part of the charm. I enjoyed a black tea in a pot and an apple strudel. The price/performance ratio for the tea was perfect, which unfortunately I couldn't say about the apple strudel. At CHF 15.50 it is massively overpriced and one side wasn't cooked properly... The waitresses are friendly and accommodating, but could be a little more attentive. So I'm complaining at a high level here. Overall, it was a pleasant visit and Hanselmann's is always worth a visit!

Pastry shop in the center of Saintz Moritz. Nice place with nice view. The donuts are excellent. Strudel with raw dough Unspeakable hot chocolate: no consistency, it looked more like milk and cocoa, and with a burnt taste???!!! The place you are in is fine, but the price is exaggerated... especially in relation to the quality.

Two floors of coffee and bakery are always crowded and full of people The view is nice and the coffee is average Those who work as servants but are tired and unable to attack people

During my stay in St. Moritz I went to the Hanselmann twice. The first time I ordered a nut cake at the counter, the service staff was really terribly unfriendly. Nevertheless, I went to Hanselmann a second time, this time I went to Kaffe and ordered an espresso and a piece of cake. On the positive side: The service was friendly and attentive. The cake was good. On the negative side: The espresso was absolutely undrinkable and this at a price of over 5 CHF. Tasted like a stretched Americano in a cold espresso cup. A real no go! Pooh.

Historic place, famous for its desserts and more. A stop in the internal room, which with its large windows offers a beautiful view of the valley, is certainly a very pleasant experience to try

It's worth a visit, since it's considered one of the emblematic places in St. Moritz; preferably not during the rush hours... Expect a nice place and view, sometimes imperfect service, and food just around average quality.

Average prices, excellent food, fast and friendly service. Top!

Very pleasant price-performance ratio for the location and location. And then Gianna Nanini happens to be a guest at the next table.

Very quaint place, luxurious and not cheap. Often very crowded and consequently long waiting times. Really good and unique products.

Terrible espresso coffee regardless of the cost....decent desserts and good service

Cozy atmosphere, good food if you guess what to get (excellent filling prices, limited chicken rolls). Fantastic desserts. If you want to drink, opt for beer, excellent Bernina, and plant water.

Excellent pastry shop in San Moritz, it's a shame, being in a group, we made a fuss over separate accounts

The cranberry tart here was very delicious. The price is also not high for St. Moritz, and it is a place that I can recommend to others.

Very famous pastry shop in St. Moritz We had two coffees and a slice of strudel, all very good. Prices certainly not cheap, in line with the reputation of the location

Beautiful pastry shop, bakery and historic tea room in the town, delicious desserts typically from the German area (such as delicious brioche with raspberries and walnut cake), highly recommended!

Top service, always friendly staff and great quality. We like to buy her. Keep it up 👍👍👍

The hot chocolate was terrible, basically just milk with a teaspoon of cocoa, tasteless, liquid and I paid more than 8 euros. A shame. Close.

The curd balls were a big frustration. Hollow inside! All you had was a fried, rather firm shell that seemed to weigh barely 20g. Didn't agree with the price at all.

Very nice place, all chocolate super

Perhaps the most famous of the places here in Saint Moritz, it represents an interesting point to get some chocolates as souvenirs or taste a piece of cake with cappuccino. If you stay in this area, in my opinion it's really worth it. The place is nice and has a nice room with tables. The costs are obviously Swiss, so you can't expect a cappuccino for 2 euros and a cake for 3 but overall, considering this aspect the prices are more than humane. Service perhaps needs to be improved a little in the welcome

Great❤️The view, the products and the service are very nice. Thank you. We will come again tomorrow. Sacher, Berliner and Kìş are incredibly delicious.

An expensive place and nothing more. We paid 30 euros for 2 chocolates with ice cream and cream

Wonderful bakery and chocolate shop in the center of St. Moritz.

Nice place, friendly staff, really good food, took a sandwich and two fantastic cocktails

If possible, move to the upper floor. It's a little quieter there.

Excellent, just on that day there was a snowfall. It was very beautiful.

We went yesterday after lunch to have a Sacher cake, a strudel and two hot chocolates. What can I say... starting from the annoyed and unmannered staff. The apple strudel terrible. Raw apples, tasteless and very thin paste that you couldn't feel. Not to mention the hot chocolates. Milk and powder, liquid. Not dense at all. High prices for non-existent quality

Great coffee with a beautiful view. Friendly service

Rude staff. Visited Wed 10/1/24 11.41am. The girl who cleans the tables and the girl who served us were unacceptable both when ordering and afterwards. In addition to being rude to all customers, she was also rude in her responses. I would love to find out who is in charge of the store and explain to him

Dissapointing experience… Both waitresses were mean and disrespectful with the bare minimum knowledge of the English language. We weren’t able to sit at the front tables, so when one of them was available we kindly asked them to sit there and if there is a problem we could move by ourselves the hot chocolates we were drinking. (We had already seen at least two couples doing that).. She didnt say a thing but got really frustrated. Then she discussed it with the other mean one(the mean duo lol) and she came back saying that it is not possible cause she need that front table… Of course, the first ones who came by that time sat there without any problem… When we mentioned that later, she said that we couldn’t move tables cause we had already stuff on ours… Of course, I understand the discomfort that a change if tables would cause and I wouldn’t ask her to do it, if I hadn’t seen other ones do it… The place is really nice and with reasonable prices… It’s a pitty to destroy it by having those mean, disrespectful and unkind stuff…. She even was mean to one customer who didn't like their dish (she almost threw up)…. It’s a pitty… They destroy the magic atmosphere of the place… Go there only to buy some sweets, they were nice. CHANGE STUFF ASAP

Unmissable stop during our stay in St. Moritz. We stopped for lunch and would have liked to try everything, both savory and sweet... in fact we had an excellent rösti with bacon and egg, a chicken salad (also rich in various vegetables but which had sauce... so good but not really healthy) and a coffee with ice cream and cream. The room on the second floor offers a pleasant view of the snowy panorama. From our experience the staff were very friendly and attentive. Prices in line with the location.

High prices, hot chocolate from 7.5CHF. The furnishings are very old. There is no menu for drinks, the total is only revealed at the end. Furthermore the staff is rude

Very welcoming, especially on a winter day. Large spaces inside, so plenty of space with even two floors available. Homemade chocolate, various desserts, first courses and drinks, in short, everything. Very good cakes, the only thing we took so as not to spend too much but to try something. The staff speaks multiple languages, helpful and kind.

Unforgettable experience...excellent food especially the chocolate. I advise you to bring a full wallet, it's a moment to see it empty.

For a quick stop, while waiting to take the train to Zurich, we come to have a snack here with a friend. I take a pretzel with butter, a Berliner with cream, the typical cake with walnuts and caramel and then a cake with hazelnuts. So of all I liked the typical one best because it was simpler while the one with hazelnuts was too sweet and the Berliner seemed a little dry in some places, prices still high both because it is Swiss and because it will be in St Moritz but a very famous with plenty of choice though it's fine

The location is nice and the view. The girls who work there are pleasant and attentive. The coffee though is very bad and for no reason so expensive... At least make it proper. You are next to Italy for God sake, you could at least improve that...

Very good hot chocolate with cream, sacker cake which was not a sacker (red fruit jam, layer of chocolate cream) but still very good

Hot chocolate with delicious cream, the sacker wasn't a real sacker, it had red fruit jam and a layer of creamy chocolate between the chocolate coating and the cake, it was still an excellent cake

Very cold and detached environment and staff. Hot chocolate (I have never drank anything worse, even lukewarm milk and cocoa) I thought much better, I will definitely not return

Very rude!!! Hot chocolate is water with chocolate flavor!

Very chic location. Good food but not up to expectations. Price slightly high but considering the place ok

Cosy place to have a meal in st Moritz

Service was poor, rude staff that kept rushing us to order and pay at the counter up front, younger waitresses were much more polite and patient, food was good and the view from the windows were nice

Swiss chocolate shop with daily assortment. From the decoration you can tell that it has been open for a long time. Definitely the most beautiful thing is to enter the dining room and enjoy the mountain views from the little tables. The girls who serve are very formal. The chocolate and coffee were very good. We chose some cookies to accompany that you have to pay for at the front.

We stopped for a quick snack, inside the restaurant there is a large room that cannot be seen from the outside where it is possible to sit, we had a hot chocolate which however I didn't like too much, the apple pie which unfortunately we had to leave because the inside was raw and the house cake which is a chocolate mousse, that was very good. Prices are in line with the rest of the city, therefore high for those coming from Italy.

Soups worse than the ones in the Knorr bag

Prices aside, the quality of the drinks (espresso and chocolate) was not satisfactory. The desserts are good though

The location and view is amazing, Food was average, and the ambiance was really good.

For a super coffee or lunch stop

Hot chocolate, as always, simply delicious.

The oldest pastry shop in town. Exquisite homemade patisserie, friendly service and simply great for a cozy meeting with friends or family.

Purchased a truly excellent Graubünden walnut cake. We'll definitely be back.

What can I say, I was there twice. Because the first time was very cool, the soups were fresh and tasty. When we arrived the next day, the soup was yesterday's and just too hot. The staff did nothing to address the complaints. Although there are a lot of desserts that could be given as an apology.

In the dessert shop in St. Moritz, the chocolate balls were a bit sweet, so I didn’t really like them.

Nice café, nice service and delicious patisserie. We really enjoyed the nut cake.

Nice and tasty treats with a great view of the lake! Love the tea and cake!

Very good products, very friendly staff who also speak excellent Italian. Prices are expensive, but it's normal here: cappuccino, coffee, fruit juice 16 francs.

WE ORDERED perch fillet with fries. Have for 26.00Fr. Get 1 small fish in 4 small bites. The service was unfriendly. We don't go there anymore. The next day we got off the ship from Bürkliplatz to Rappi. 9 perch fillets with boiled potatoes for 28Fr. So much for that

Overpriced. Ordered a Lemonade for CHF 6. Received a glass of water, a tiny cup with lemon concentrate and a small paper bag with sugar.... On their menu they list Tapwater for CHF 4!??

Not exactly a good thing when you look into the front kitchen and see the staff fiddling with their cell phones while you wait for your order. Paying also took far too long. Prices very high.

Excellent place to buy authentic swiss chocolates and grab some meal

Fish crispy for 25.- and 4 small pieces on top. When I asked if it was a children's plate, she said no. Disgraceful, absolutely not recommended. 6.50 for a small piece of strawberry. Well, the main thing is that everyone who travels to St. Moritz is rich. It used to be good but the staff was absolutely unfriendly. Never again! The guests were an 88-year-old pensioner and a 65-year-old lady.

The middle aged waitresses were totally acting condescending. But you are actually on the same level like anyone across the globe. Some people do these ridiculous things and make complete fools of themselves.

Juice shop. The operation on the terrace was not bad. It wasn't at all.

Nice dessert, a little bit expensive

Great food, service and atmosphere.

The anticipation was high. I found an old and poorly maintained place, devoid of any charm or character, where only the facade is historic. Medium quality pastries. Almost nothing gluten-free, unacceptable given the fame. Good tasting hot chocolate, very liquid but good. Slow service. Truly disconcerting. To never again.

Beautiful and elegant patisserie in the center of Saint Moritz. We tasted various flavors of chocolate balls. All very good! Recommended!

Delicious cream and raspberry Berliner (buns). They can easy be given the title of “Best Berliner” ever tasted.

A nice little pastry shop in St. Moritz.

Great cafe! Really delicious cakes... especially the sacher! An explosion of flavor that combines Swiss chocolate with a delicate apricot jam!! The black forest is also notable! In short, Hanselmann is a true paradise for chocolate lovers! Also really good and delicate Swiss coffee! The only sore point: the price of the coffee... exaggerated!

Historic patisserie in the center of Saint Moritz which is always worth a visit. Delicious products, special and locally produced chocolate... super cakes. I recommend apple pie!! And maybe even stop to admire the outside of the building!!

Cakes are delicious. You can choose and buy from the shop and bring them through to the cafe. Service can be a bit slow but staff are very helpful. Photo is a mixed Berry cheesecake which was delicious.

Here’s a tip if you’re fed up of looking for somewhere to eat in St. Moritz where it isn’t £50 for an omelette! Admittedly, it isn’t cheap - but it is cheaper than almost everywhere else. There is a semi-formal restaurant area at the back of the retail shop - proper menu and table service. Nice food, perfectly good - but still a bit expensive (everything in Switzerland is - apart from Victorinox “Swiss Army” knives, that seem reasonable value). However, and here’s the tip, the restaurant allow you to buy cakes, sandwiches, quiche, chocolates, etc. from the shop area and then take them in to the restaurant area to eat. You can get a reasonable lunch for under £30 ! No mean achievement in St. Moritz! In addition, the building is gorgeous and the cakes are spectacular!!!

Very nice decorated pastry shop in the heart of St Moritz. The carrot cake and the coffee crema are a delight. The price is usually high for St Moritz. It's definitely worth a visit.

Excellent pastries although expensive but coffee to forget especially if for 4 cups you are forced to pay around 24 euros at the exchange rate.

The service attitude is very poor!

As many reviewers have said the service from the old ladies there are really poor. When you serve so many out of town tourists it's normal for them to not know how you want the cafe to operate. They want patrons to pay for their cakes first at the front, then go take a seat and order drinks or other food. But they don't mention this anywhere in the store via signage. Instead, they get annoyed when you don't know what to do. Are we mindreaders? USE SIGNS if you want customers to know what to do rather than get annoyed or at least be nice about it.. Pastries are okay. I've come to realize that switzerland is filled with cafes with decent pastries. So skip this tourist trap for better service elsewhere that won't ruin your image of swiss hospitality and friendliness.

You're crazy! A piece of cake + coffee almost 15€?! And it doesn't even taste good! Unfriendly too!!! Never again.

Cafe and restaurant with a great view, delicious food and excellent cakes

I ordered a cup of Americano coffee for 5.2 yuan (CHF) and chocolate cake (6.8 yuan). Overall, it was pretty good. There were a lot of people and few Asians🤭. It was a good place for pilgrimage.

Very tasty offer. A visit is always worthwhile!

Nice coffee, very nice salty and sweet flavors

The service quality still has room for improvement.

Iconic place of St Moritz. To be seen

Truly spectacular biscuits and pretzels, seating area overlooking the lake to enjoy wonderful cakes or typical Swiss chocolate, not to be missed!

Great 🍩s cooked in front of you with great views from the inside

Exceptional pastry shop even if expensive.

The nut stalk looks good, but there is almost no filling. It's a shame, totally overpriced for some puff pastry with two teaspoons of filling. There were savings :-(

So delicious. Try the Pretzel and Donuts. +The amazing view.

Great choice of the best products & friendly staff 🌞