Espressoworld AG in Murten

We gave our ECM Technika IV to two companies for revision and nothing worked, then we came to Espressoworld in Murten and lo and behold. Not only did we get a free replacement machine, they repaired our machine perfectly, explained what the problem was, showed us the broken parts and gave us tips and tricks along the way. Service like this is perfect!

Writing this review a month later, after I got my Lelit MaraX from service + maintenance. Currently the machine works better than I bought it 2 years ago. I am extremely happy with the service provided, communication, time taken for servicing (4 weeks, considering that parts normally for these machines are being delivered for 3 weeks from Lelit), and perfectly reasonable price for replacing faulty parts + maintenance + a pair of filters for the water tank. Thank you for your efforts and keep up the good work!

The experts for espresso machines with a large selection and competent service.

Lelit MaraX: had a problem after changing the filter cartridge. Ms. Neuenschwander was able to give me an absolutely competent solution to the problem on the phone and so I was able to get the machine running again. It's wonderful that you can get competent advice from this company, which is no longer the case with most online retailers. In the future I will only send my espresso machine to Espressoworld. Thank you!

Excellent and friendly support. Thank you, Ms. Spring!

TOP address for the purchase/maintenance of piston machines. My pearl was serviced in Murten - I am extremely satisfied with the work and I also think the costs are reasonable. My machine has been serviced in Murten for years! I deducted 1 star for the long waiting time; I would very much appreciate it if the service work were better coordinated - such as: in a car garage. I had to wait over 5 weeks for my machine to be serviced. With appropriate planning I suspect this could be optimized to even under a week (if no extra parts need to be ordered).

Friendly and competent, however if you bring a machine to them for repair, be aware that they will charge CHF 50.– just to establish the offer. This is a justifiable practice to some extent and this amount is deducted from the invoice if you do the repair, but it would be even better if the customer was informed beforehand.

A wide choice of quality coffee machines. Very pleasant and friendly staff, they even make the effort to speak French even if it is not their language. TOP

Thanks for the competent advice!👍🏽

Top service, quick answers, uncomplicated, fast shipping.

Received an ECM machine from Espressoworld, which was sold through Interdiscount. Machine delivered defective, none of the 3 parties (ECM, Espressoworld, Interdiscount) are responsible! After repeated hacking, the machine was repaired and justified with a succinct remark that yes, that can happen. And so what should a premium product/service be?

Very courteous staff. Great service, our machine is running smoothly again. I can highly recommend Espressoworld.

I wanted to register my coffee machine for service over the phone, but that didn't seem possible. “Just bring the machine over” was the message. Normally the service takes 2-3 weeks. So I brought the machine over before the holidays. After three weeks the machine was still not in the workshop, and not even after four weeks. After 6 (!) weeks I was able to pick up the machine - and that's simply not possible these days. When I handed over the machine, I wanted an offer for a new coffee machine with a grinder etc. I was promised this, but I never received it. After all, it's not a big deal since I won't be buying any more machines there. But that also speaks for the business, or not. The service was carried out correctly for over Fr. 410, the replaced parts were put aside. The employee sensed my anger when I picked up the machine and gave me another pack of coffee, not something you can drink. I was in contact with a roasting company/coffee machine dealer in Bern and Zurich who “have to” work with Espressoworld and also complain about the very poor service. It's a shame, ECM makes solid machines, but unfortunately the monopoly is getting out of hand for the people from Murten and they haven't reacted to the (foreseeable) trend. Therefore, don't just look at the beautiful machines, but also think about who your contact person is for service and repairs.

The best coffee machines and even better advice from the whole team. A pleasure every day, bravo! ;-)

Always very friendly and solution-oriented.

Have been working with the Espressoworld team for years... I can really only recommend it! Friendly, fair and technically at a very high level! Best regards Your Café Center Biel team

Super cool coffee machines retailer. Outstanding top-notch selection and very professional staff.

Nice and accommodating..will definitely come back!

Very friendly and competent team. After the maintenance, my coffee machine was like new again.

Everything is very good. Very nice, very fast, very competent. What bothers me a bit is that I had to pay 50 myself to return a warranty defect after 6 months of use.

Bezzera brought, Bezzera fetched. Simply fantastic service in a very short time. Top top top service! Highly recommended

It could also be a sixth star. Everything is espresso: fast, uncomplicated, professional. Technical problem sent as a photo, solution 15 minutes later... And that with a 15-year-old device for which there is hardly any documentation left. If you buy a coffee machine, remember this address.

I've been going to Mr. Neuenschwander and his daughter for quite some time. I always receive extremely courteous, competent and friendly advice. The service is great and our machine always runs perfectly. If you like coffee and know what it takes, then this is the address in Switzerland!!!!! Easy to reach, fair prices, best products, exclusive service, it's great that shops like this still exist.