Hotel Chasa Nova in Samnaun

A popular bar in the middle of the action, especially when the sun is shining.

We have stayed at the ZEGG Hotels in Samnaun on several occasions in the past and have now unfortunately discovered that the price/performance ratio at the Hotel Chalet Silvretta Hotel & Spa is no longer right. We're talking about a 4 star hotel here! Our room was very noisy, so that from our bedroom in the Penthouse Suite next door you could tell whether the gentleman was using the toilet as a "urinal" or "normally" and whether he had washed his hands afterwards or not. Children's voices and dogs barking for hours could be heard every evening; Unfortunately, calls to reception didn't bring anything. The showers in the room worked when not all other guests were showering, otherwise you only have cold water. Small detail: The reception also didn't care about clothes hangers that had nails sticking out and piercing the clothes. The kitchen itself has good quality products, what was cooked with it was nothing out of the ordinary, sometimes the description only partially matched what was brought or the food was cold. The service staff tried hard, but had no table assignment, so one asked something, the second asked the same thing again, the third brought something and in the end only half of what was ordered arrived. The whole thing was rounded off by tablecloths that had the same stains for a week, broken table chairs that scratched the parquet and spider webs that decorated the ceiling in the restaurant. Conclusion: The service makes an effort, but they can't manage it, the receptionist (boss) neither makes an effort nor does she accommodate a few customer requests. Unfortunately, an absolute NO GO for a four-star hotel with such prices. We cannot and will no longer recommend the hotel, but rather warn against it!

Everything is just right here - the beautiful rooms, the gourmet kitchen, the wine cellar and, above all, the hosts Christian and Conny and the staff. This is my fourth time up here and definitely not the last

Excellent host family, excellent cuisine at a very high level, good wines from the cellar and such a beautiful wellness area with a wonderful outdoor pool. Ideal location for winter sports fans and connoisseurs. We will be back.

I have always been very satisfied after several visits. Praise goes out to the competent bartender Franz, as well as to the rest of the team. Beef tartare is particularly recommended