Hotel-Restaurant Les Deux Clefs in Clos du Doubs

Visited the restaurant today, the beef was really good and the owner was nice accommodating. Thank you

Thanks to Dylan I have met Saint Ursanne.

We are due on July 27, 2023 for the e-Mountainbike-Tour and for the current and future dates. No other items will be released without warning. Auf die Frage, ob der zweite Akku im Lokal drin geladen werden könne (die Gaststube war leer!), hiess es, wir könnten ja nacheinander laden (eine 1/3 Ladung dauert ca. 90 Min. und hat einen Wert von ca. CHF 0.10)! Die serviceperson verwies uns zuerst zu einem naheliegenden anderen Restaurant, wo nach ihrer Aussage eine Ladung CHF 10.- (!) kosten würde (also das 100-fache des Stromwertes). Even if you insist on it and you don't have any questions, you have to worry about it, but you don't have to worry about it, but you don't have to worry about it. Kundenfreundlichkeit tönt anders. There are a lot of disputes about e-bikes and super bikes in the restaurant, there are some disputes on the bikes, but there are many seats (aber leider and steck plätze) you can take advantage of... Das nenne ich verpasste Chancen! There were two of us doing e-MTB on July 27, 2023 and wanted to have lunch while recharging our empty batteries. Only one of the two available exterior sockets was free. When we asked if it was possible to charge the second battery inside the premises (the restaurant room was empty!), we were told that we could charge one after the other (a charge of a third lasts around 90 minutes and has a value of around CHF 0.10)! The service person first directed us to another nearby restaurant where, according to her, a charge cost 10 CHF (!) (100 times the current value). After several insistences and the indication that we both wanted to eat, it was possible, after a hateful discussion, to use a free power outlet inside the restaurant. Customer friendliness is different. Additionally, sufficient loading spaces for e-bikes would be a great selling point for the restaurant, because during our discussion several disappointed e-bike riders continued on their way, although free seats (but unfortunately no sockets) were available. available... That's what I call missed opportunities!

A place to ABSOLUTELY avoid!!! If I could do it, I wouldn't give it any stars! It is a real shame to allow ourselves to manage a place located in the heart of St-Ursanne with such lack of respect. We were served by the owner of the place who attacked me by asking me if I had a problem even though I had just said thank you for the glass of white wine she brought me! Astonished and not understanding what was happening, she launched into an explanation that made no sense, while turning on her heel to continue her job. I insisted by calling him to tell him there was a misunderstanding. I left it there so as not to tarnish the time I was spending with my wife who asked me to leave immediately. Which would have been an excellent choice given the poor quality of the food that was served to us afterwards and the dry bread that accompanied it! Madam boss, please do something else and don't continue to make fun of the people who come to your house. You exude uneasiness and have nothing to do in an environment that requires you to be interested in others, to want to take care and welcome.

The restaurant was moderately busy and the food was ok.

To sum up, don't go there!! A real tourist trap, because it is certain that the locals don't set foot there twice! And in detail; Despite our complaints regarding the service, the management, as well as the more than questionable quality of the food, we received no apology or commercial gesture in return. Instead of showing a little humility, the person in charge preferred to accuse his staff, belittling them at the same time. No problem, the customers are just passing through! In short, an attitude unworthy of the profession, and very damaging to the image of Saint-Usanne. And this is someone who has worked in restaurants for 15 years who tells you this!!

Very nice rooms after the renovation. Good cuisine, attentive service, reasonable prices.

Food ok, but service unfortunately bad. A pity

Deplorable service, 40 minute wait for an order, unpleasant staff, to be banned.

To flee!! Above all, never work here, the boss is a real tyrant who uses you and takes you for her dog. Here you no longer have a first name, they call you waitress 1, they point the finger at you and demean you by shouting at you in front of the customers. Bad experience, fortunately this one does not reflect the world of catering!

Unpleasant food like the boss, to avoid, atmosphere not at all pleasant

The food was very tasty and beautifully prepared. We can only recommend the restaurant!

We were well received by the owner during the medieval period, we were beggars, thank you very much

beautiful decor But unfortunately Two little young people who were yelled at in front of everyone During the service not very pleasant to see And on my plate I found a hair but good The meal is quite basic unfortunately

Seldom eaten so badly. Shrimp cocktail looked very nice, but was extremely bland and boring. Spaghetti Napoli also very bland and boring. The cheese was already sprinkled on top in the kitchen. - The waiter wanted to offer us something as compensation. We thought it was nice. But the espresso was on the bill afterwards. Very unprofessional. Therefore no stars 👎

Very nice place and welcome, we just drank a few things We are planning to come in August for a birthday The boss is too nice ☺️☺️

30 francs minimum per card, without specifying it before 3 coffees...

Beautiful terrace, super friendly staff even with a lot of people. Super good meal, magnificent dessert! We had a very good meal and a very good time

The service is very unfriendly. There was a sign saying the kitchen opens at 5:00 p.m., when we arrived at 5:00 p.m. the restaurant was closed. The terrace was very sparsely attended and the location was very hot.

Service is sloppy and not up to the task.

Were there at midday on the way up. Terrace moderately busy. Waited a long time until service appeared. Orders were taken at two tables, some of which came after us, ignored us and went back inside. Then they left too.

Very friendly waiter, hearty and very good dish, dessert to taste....I will come back and I highly recommend it.

Quality homemade dishes, simple and very good. A very welcoming owner and server. Thank you for the sympathy and welcome.

Obsolete and overpriced wine in a pitcher, it's overkill!!! I do not recommend this establishment

Unfriendly waitress, agitated. Disappointing meal, cold plate, just lukewarm contents, too bad for a morel sauce without much flavor. Sparkling water with 3 bubbles. I asked for a black tea, they brought me the box of herbal teas, after a few minutes of searching, a bag of black tea was found in the kitchen! After changing the glass, exactly the same. Hot carrots tasteless and not cooked. Maybe a cook's CFC in a surprise bag 😲...! I know that I will not go back and certainly will not recommend this restaurant where the menu is a common sheet of paper written by hand and quite crumpled... just like the restaurant!

Ordering meals before ordering drinks serving plates before drinks and the bread was hard so not great too sad to see this result for St Ursanne to review your procedure for satisfactory service 🤝🤝🤝 everyone

Deplorable service not enough staff to ensure that it is the Christmas market and borderline arrogant disastrous meal barely warm served on a cold plate without taste uncooked carrots sparkling water without bubbles we reported this to the staff without any particular reaction

Terrible service! We were a family of two adults and two children aged 9 and 5. More than 30 minutes of waiting. We left without eating or drinking anything.

Eat morel crust, the morels were there but the sauce was too salty.

Very disappointing food, good service but not enough employees... Arrival, the waiters already had no menu to offer. The day's menu looked good, unfortunately they served me an overcooked (boiled) rabbit leg and boiled pasta without salt....see photo (I hadn't yet touch the pasta) I ate the carrots and a little rabbit despite everything I had to feed myself.... We left before the end of the menu (I was afraid of the desert) and not enough servers so the service was much too long for a weekday lunch. I warned the waitress about this..

The food, Sauerkraut, was good. The service was slow. The choice of vines is poor.

Didn't think I would give a 1 star review again. Well, what can I say. I'm actually a very tolerant person and not fussy, but what we experienced here in this restaurant is unbelievable. We ordered 1x cordon bleu, 2 green salads (we actually wanted caprese, it was sold out) and fries from a very stressed and unfriendly waitress. When asked if they had lettuce/corn lettuce, the waitress responded in a tone of "only what is written on the menu sign" Caprese was also on it, but when you ordered you didn't get the answer anymore 😂😂😂 Well, they still had green salad. 50 minutes later we finally got our food!!! The lemon slice fell off the plate while serving and was put back on the plate by hand! Sorry but that doesn't work at all! What can I say Cordon Bleu was cold and the cheese wasn't even melted! See image. Salads were ok. The meat was cooked again so that I could still eat my food another 10 minutes later. Well, sorry but we won't be coming back.

Disastrous service, 30 minutes to order a beer and a coffee and what's more, the waitress didn't know how to count...

Nice terrace, service too long, we took the chicken menu for Fr28.-, as a starter lousy chef's salad without sauce, half chicken bathed in a nice layer of oil and without seasoning, fries without salt meh, dessert 1 éclair on a plate cut in half with whipped cream, didn't even take the coffee. In short, I advise against it. 71fr for two and left with an empty stomach.

A beautiful terrace, apart from that nothing to say, the worst restaurant in the last twenty years

Very bad service What is included in the menu is charged separately and card payment is not possible either Food is ok

Very chaotic. We waited a very long time for the lunch menu! And got a tiny portion of “Rösti”, they completely forgot the sauce. The starter was good.

DRA-MA-TIQUE - we took 4 fillets of trout, 0 tastes, I think they must have been from the last century, mush texture (probably overcooked), tasteless fries…. Salad not washed, not cut… we had plenty of that at the end of the meal but no commercial gesture… we had taken the menu of the day and yet it took more than 30 minutes to be served. We fled before dessert.

I'm going to eat and test Sunday lunch

Everything went a bit haywire! But you deserve a second chance!!!!

Went on a motorcycle tour and visited the town and enjoyed a very good lunch here!

Ideally located in the center of Saint-Ursanne...🎒👣🛐👣🎒

For God Sake! After 30 minutes we were not served and we left.

We came to Auffahrt at 11:50 a.m. on Sunday and asked for a table for four people to eat. We were kindly assigned this and were informed that food can only be ordered from 12 p.m. No problem then we'll have a drink... but we couldn't order the drinks (and food) until 12.15. My food came at 12.58🥴. For this reason I unfortunately have to make deductions. The food itself was good. I know that it is difficult to find good staff or any staff at all, maybe it's the system. I hope you get this under control.

The fries were mushy and I didn't like them. Payment by card only from 30.-! I do not come anymore.

The food was miserable. Deep fried cordon bleu? Straight from the freezer into the deep fryer... ready-made salad sauce from the CC... when I eat out, I expect better cuisine! Gastronomy Suisse? An indictment.

Long waiting times, friendly but disorganized service, the price/performance ratio of the food and drinks doesn't match, even the ice cream had probably been open in the freezer for many months. Hygiene questionable...

Ate very fine fish, service was very good and everything went tip top. Thanks for the nice lunch

Good food and super friendly boss, it’s worth the detour

The personnel doesn't have enough attention. Nous sommes partis après 30 minutes d'attente. The staff didn't pay any attention to us. We left after waiting 30 minutes.

Just had a great meal with my wife to celebrate her birthday. Excellent, very attentive service!

The creamed pork slices, homemade fries and homemade apple pie were very good. The wait between ordering and serving food was long.

56 Fr thrown out the window Friendly welcome by a smiling and active boss Lost waitress Disastrous meal: flavorless trout fillet... raw home fries... slices too thick with cream sauce and water. 19 Fr each dish... The bread and the beer were good...9Fr for white beer...there's no way. And to top it all off: perfect paperless toilets

Superb welcome. We had a great time 😊. Thank you.

Very rustic, good food, nice, talkative boss...

Good dish of the day, good quality/price

The card was small and even then they didn't have everything that was written on it! What's more, they don't even serve what is written on the menu (missing egg)! Service is disorganized and not so friendly! Waiting time is not satisfactory either! Some people weren't served and left! Too bad for the restaurant. At least the location is nice

Food ok, prices and portion sizes like in Zurich, service ok, but unfortunately not enough staff..

pretty little hotel which is in total harmony with the place said

We eat well there, and it's a nice place with a beautiful terrace overlooking the college side. The only regret is the lack of professionalism of the boss.

Nice location, very fair menu price, small and good menu, all in all very nice

Very nice location, good service, food OK, menu rather clear.

Deplorable service, below the previous warnings: 30 minutes to receive the card, the same to pay, payment terminal broken… the total! Too bad because the location is beautiful!

Unfriendly service. Fries without salt and fried in old oil. Absolutely inedible salad and just a bad choice all around.

Nice outside area, food ok, quite expensive, nice place.

Great town. Cozy restaurant. Salads were very nicely prepared and good. Nice personel.

Beautiful terrace, well located. Good meal, the white wine sauce accompanying the delicious trout fillets. Pleasant welcome but the service found itself overwhelmed halfway through the meal making the wait long. Damage.

You can get the view from the hotel

A little disappointed the service was long! the waitresses seemed lost.. but otherwise it was delicious

Good, beautiful and very nice team.

Service is very poorly organized and we had to wait half an hour

Unfortunately not clean and the service is poorly organized. I wanted to order another ice cream, but then I let it go. The neighbor was dissatisfied with his ice cream. Didn't look fresh either. A pity. Location would otherwise be great.

Beautiful place, super well located!

Bonjour a tous Vous inquiétez pas pour les clients qui ont vecus une mauvaise expérience il y a changement de propriétaire dans quelques semaines et renovation du restaurant et hotel A BIENTOT

@ariane politeness is for DOGS or for GOD!!!

Wirklich schrecklicher Service. Fast 2 Stunden für ein Bier und einen einfachen Salat. Meistens langsam und uninteressiert. Was für eine Katastrophe.

(Traducido por Google) Buena comida y servicio amable. (Original) Gutes Essen und freundliche Bedienung.

(Traducido por Google) Comer bien. Con mucho gusto de nuevo. (Original) Lecker essen. Gern wieder.

Très bonne galette médiévale jambon champignons

(Traducido por Google) cerveza local, cordon bleu recomendable y ambiente acogedor (Original) local beer, recommendable cordon bleu & cozy atmosphere

(Traducido por Google) Deliciosa fondue en un ambiente muy cálido. (Original) Délicieuse fondue dans une ambiance très chaleureuse.

Wir kamen nach einer Wanderung nachmittags hier an und es war noch eines der wenigen Restaurants, das offen hatte. Dementsprechend voll war es auch. Es schien die ganze Familie mitzuhelfen, alles ein wenig improvisiert, aber nicht störend. Dafür wurde man sehr schnell bedient. Eine Bestellung wurde zwar vergessen, aber als man sie darauf aufmerksam macht, kam das Essen dann sehr schnell. Essen war gut

(Traducido por Google) muy buen restaurante (Original) tres bon restaurant

la carte s'annonçait prometteuse avec un titre qui signale que l'endroit est sympa... mais apparemment ce n'est pas une généralité. 1-2 jeunes personnes du personnel de service ce sont montrés agréables.. mais la prise en charge d'une 3ème personne qui était très froide et tout sauf sympathique nous a décidé de partir sans consommer après 25 minutes sans être servi... visiblement une table de 8 personnes qui quitte le restaurant n'a même pas fait réagir...on est resté sur notre faim ...dommage...

(Traducido por Google) Hermoso entorno y servicio sencillo y eficiente. No alboroto como con la bourbine 😁 (Original) Cadre magnifique et service simple et efficace. Pas de tralala comme chez les bourbine 😁

(Traducido por Google) Restaurante descuidado y desordenado. En lugar de capuchino, obtienes café con crema batida UHT. No hay toallas en el baño. Absolutamente no recomendable. (Original) Ungepflegtes, unordentliches Restaurant. Statt Cappuccino erhält man Kaffee mit UHT-Schlagrahm. Auf der Toilette keine Handtücher. Absolut nicht empfehlenswert.

(Traducido por Google) La comida era buena y el servicio fue muy amable. No recomendaría alojarse aquí ... a menos que no tenga otra opción ... 😆 (Original) Essen war gut und die Bedienung sehr freundlich. Übernachten würde ich hier nicht empfehlen...ausser man hat keine andere Wahl mehr...😆

(Traducido por Google) Servicio agradable Casi solo ensaladas preparadas. No se utilizan productos frescos. Eglifilet con salsas no comestibles. Debe ser eliminado de la tarjeta. (Original) Service nett. Fast nur Fertigsalate. Kein frische Ware verwendet. Eglifilet mit Sause ungeniessbar. Müsste von der Karte genommen werden.

(Traducido por Google) Lo que me gusta de este hotel restaurante. Muy agradable. Ambiente relajado A menudo iba allí en viajes de negocios. (Original) Qu'est ce que j'aime bien cet hôtel-restaurant. Super sympa. Ambiance détendue. J'y suis souvent allé en déplacement pro.

(Traducido por Google) Gran experiencia, una ensalada campestre bien abastecida y abundante. El único inconveniente es que el servicio está un poco abrumado pero siempre sonriente y motivado. (Original) Super expérience, une salade paysanne bien fournie et copieuse. Seul bémol, le service un peu débordé mais toujours souriante et motivée

(Traducido por Google) Un restaurante muy agradable donde te puedes sentar afuera. Tiene un ambiente muy acogedor y la ubicación es muy agradable al lado de una gran iglesia. En días agradables está muy lleno, tienes que tener la suerte de conseguir un asiento. Consejo: la ensalada con los espaguetis era súper sabrosa y muy variada. (Original) Ein sehr schönes Restaurant wo man auch draussen sitzen kann. Es hat eine sehr gemütliche Stimmung und die Lage ist sehr schön neben einer grossen Kirche. An schönen Tagen ist es sehr voll, man muss schon Glück haben, um noch einen Platz zu erwischen. Tipp: Der Salat zu den Spaghetti war super lecker und sehr abwechslungsreich.

(Traducido por Google) Gruñón camarera mayor. Pedimos Perche (Eglifilet) con papas fritas. El pescado estaba pegajoso, sabía a migas de pan y tenía un sabor "viejo". Se sirvió una salsa de crema inadecuada. Verduras del paquete congelado, papas fritas lobuladas y muy poca sal. Los platos volvieron 3/4 llenos. Nadie preguntó y si no había probado. ¡Desaliñado! Absolutamente no es recomendable. Solo la vista desde el restaurante del jardín hasta el monasterio es bonita. Los turistas de día probablemente no vendrán aquí por segunda vez (Original) Mürrische ältere Bedienung. Wir haben Perche (Eglifilet) bestellt mit Pommes frites. Die Fische waren pappig, schmeckten nach Paniermehl und hatten einen "alten" Beigeschmack. Dazu wurde eine unpassende Sahnesauce serviert. Gemüse aus der Tiefkühlpackung, Pommes lappig und zu wenig Salz. Die Teller gingen zu 3/4 voll zurück. Niemand fragte nach, und ob es nicht geschmeckt hatte. Schmuddelig! Absolut nicht zu empfehlen. Einzig der Ausblick vom Gartenrestaurant aufs Kloster ist hübsch. Tagestouristen werden wohl nicht mehr ein zweites Mal hierher kommen

Hoppla! An den falschen Tisch gesetzt - und gleich mal von der Chefin (?) angeraunzt. Ziemlich hässliche Säle und Einrichtung. Erinnert mich an verstaubten Schweiz-Tourismus der 1980-er Jahren. Hätten wir doch besser noch etwas weitergeschaut und uns nicht von der schönen Lage am Dorfplatz einnehmen lassen.

Dans un village magnifique, le restaurant propose des chaises en plastique et des tables en plastique. C'est assez surprenant et gâche l'atmosphère. Service sympa.

(Traducido por Google) mala higiene dada la situación actual: una de las camareras mezcló las bebidas y al darse cuenta de que ella hizo un intercambio dándome la bebida que estaba parada en otra mesa, también roció muy ligeramente las mesas con desinfectante sin siquiera limpiar las mesas y las sillas. Puede pagar en efectivo y ella viene a 10 cm de su cara al tomar el pedido y servir, probablemente debido a un problema de audición. El jefe que está parado en la mesa está recogiendo y tocando tazas sucias para no extrañar a los nuevos clientes sin tener en cuenta su propia salud y edad. (Original) poor hygiene given current situation - one of the waitresses mixed up drinks and realizing it she did swapping giving me the drink that was standing on another table, she also sprayed very lightly the tables with disinfectant without even wiping the tables and chairs. You can pay by cash and she comes 10 cm from you face when taking the order and serving, probably due to hearing issue. The boss standing on table is collecting and touching dirty cups as not miss new customers to with no consideration of his own health and age.

(Traducido por Google) Restaurante acogedor en el corazón de la ciudad. (Original) Sympathique restaurant au cœur de la ville

(Traducido por Google) Porción muy generosa y excelente recepción de inquilinos el viernes 20 de septiembre de 2019 (delegación de Red Nose) (Original) Portion très généreuse et excellent accueil des tenanciers le vendredi 20 septembre 2019 (délégation de Nez Rouge)

Restaurant familial, service et cuisine excellent.Salade préparée avec détails, 2 filets de truites par personnes et le serveur nous demande si nous en voulions encore. Un tel service devient rare de nos jour. Bravo.

(Traducido por Google) Bueno hasta el servicio rápido de cocina casera (Original) Gute bodenständige Küche rasche Bedienung

(Traducido por Google) Deliciosa cocina (Original) Вкусно готовить