McDonald's Restaurant in Emmen

Sebastiano is a very pleasant and friendly host. More employees like this! He is also a good contact person if something is missing or doesn't fit.

The employee was very unfriendly. Was pissed and slammed the Taplett on the table. Eye contact was avoided.

Very weirdly placed McDonald's, but that doesn't take away from the beauty of the store itself. It's very nice and so were all the people. Thank you for a good meal!

It is very beautiful to see with 2 floors with lots of parking that are close to the Centro shopping mall

Ordered again & AGAIN! the order is not complete! 😡The Happy Meal is missing the fruit puree & the toys! Already the 3rd time something is missing from the order!! Catastrophe what's going on with you! You don't have it under control at all, but with the orders, you know how to annoy the customers! Bravo 👏🏻NEVER AGAIN!! 😡

Ordered the offer (drive-by) and additional sauce was added without my knowledge. I was surprised because I had to pay more than the offer. When I asked the employees about it, three employees didn't know what the problem was and were very unfriendly afterwards

We celebrated my 7 year old son's birthday party here with 8 friends. The children enjoyed their time here. Food, drink, cake with candles to blow out and a group photo for each child with small gifts and a balloon and the whole thing for only 119 CHF, I just think it's great. Plus the invitation cards👍🏻 Many thanks for the concept and of course a big thank you to Lina, who also played a little musical game with the children, namely the armchair dance. To note: 1. Only one entertainer is responsible for many children and is supposed to fetch things from time to time, which means that the children are often left unattended and during this time I often had to accompany the children to go to the toilet while my husband looked after the other children. It would be easier if two people accompanied the children to the party 👍🏻 Or McDonald’s provides two entertainers for the kids 😉 A separate note will be sent with the invitation card stating that an accompanying person must be present!! ((So please correct point 3 on the page where the information is located!!))…. 2. The toilets are in the basement and the party is on the first floor, the toilet door opens with a code. 3.The very small play area is not reserved for our children, other children also come and the children will definitely not like that, we were very lucky because other children only came in the last few minutes 4. As already mentioned, a group photo is of course very nice for every child, the unpleasant thing is that sometimes the camera does not work properly and the children have to wait a long time for it to work (please get a new camera). 5. 90 minutes is a very short time for the children to celebrate, I personally played with the children at home 90 minutes beforehand. 6. We chose the circus theme and got the invitation cards, but there was no performance on that theme that day. Only the birthday child received a magic hat 🎩😃 at the end of the game, nothing more. Nevertheless, we went home happy and the children were able to experience something new. Thank you very much . Photos will be taken 👍🏻

It's a huge mess. Half of the food was missing, no one is aware of their guilt whether it was Uber Eats or McDonald's and the money is gone too. Never ordered from this McDonalds it came several times before NEVER!!!

Something is missing from every order! Or the Big Tasty has chicken crispy instead of beef! No matter whether at Mc Drive or in a restaurant! 3 weeks ago I was missing a burger! I had to wait 20 minutes for the burger, everything else was cold! We'll never go to this McDonald's again. In other McDonald's it is 100 times better and the staff is friendlier!!!!!

Most of the time I'm there at Mcdrive and I usually see a bunch of women gossiping in one place. After ordering, I am always asked to go to the waiting area even though no one is waiting before or after me..... usually something is missing when ordering from Mcdrive, which I unfortunately only notice when I get home. The fries are usually lukewarm, the burgers taste different than at other McDonald's branches (Luzern, Sursee).

If you're in a hurry, head to McDonald's

Always very fine hamburgers and very nice service.

Been there 5 times now and not a single order was complete!!! Once I even had to return the wrong bag. A real disaster. If you order too much, all the employees behind the checkout will be overwhelmed! Check your truth before you leave the unreliable shop!

Order is incorrect for the 3rd time. Every time there were complaints, no interest was shown. One less customer!

Was very fine. It's a shame that MC Donald also increased the prices 🙈

4x takeaway, 4x incorrect ---> luckily it's not a matter of life and death The first time the salad and the nuggets were missing --> The bag with napkins was there to save the monthly ration of toilet paper at home. 2nd time there was Sprite in the drink instead of Cola --> Half as bad, better than curled hair in the food 3rd time two additional cheeseburgers were missing --> Maybe well-intentioned, because people might have confused my defined Adonis body with obesity - I don't know, it could happen 4th time I ordered donuts that were so hard and inedible. --> It felt like you were chewing on worn socks that had been sweating all day

Very nice and large restaurant, very friendly people

We wanted to celebrate our daughter's birthday at McDonald's. Terrible. Ms. Lina, very nice. But everything happened extremely quickly, the children went from eating to playing to taking photos to playing, it was all very hectic. The idea was that the children had fun and we didn't have much work, but we had to look after the children all the time. They were left without care a lot, it was terrible. Never again.

Pleasant atmosphere, excellent service (friendly and courteous), modern restaurant, very good (contactless) and clean toilet facilities. A flagship McDonald's

As always. McDonald's quality is very good.

The delivery arrived incorrectly for the second time. Fries cold and rubbery. The first time the sauce was forgotten, the second time no straw, wrong burger. Incredible

The new Serbian-speaking team is really cheeky, arrogant and unfriendly. Waiting 10 minutes for nuggets and cheeseburgers even though the restaurant is completely empty is a disgrace. Fries cold and hard, burgers cold and dry!!!! The kitchen works quickly but the staff in the front are asleep! The burgers and nuggets are in the front of the container and stay there for a long time until the ladies at the front pass the food on. I hope many people read my mail to the mc team at the emmencenter. I am in favor of staff either working properly or finding new staff. 7 out of 10 orders are wrong when you order take away!!!!! Wrong sauces, wrong orders, missing products!!!

Very bad,every time they forget something.. I order strawberry frappe,they give me banana, happy meal without fries,or only with fries,without the rest of the order,and I see that when I come home,and when I call they don’t know what to say..this is a disaster

I mean I love how it feels in there, but the food is just too heavy, idk

I go to this Mc very often. I like the atmosphere, but on the other hand I unfortunately have to say that there is always something wrong with the order. When it comes to the salad, the meat isn't cut, and I didn't get a knife to do it myself... as well as the tomatoes that came from yesterday... in addition, the burger is always prepared incorrectly despite the order... I know the employees Apparently they don't have the donuts and they give us the wrong ones every time... it's a shame for such a great atmosphere... we should finally do something about it...

Once again you got something from the mcDrive and again you forgot something. 2x hamburgers 1x9chickennuggets 1x fries and the fries are missing. Paid 19.70chf, the fries cost 5chf. So they managed to keep 25% for themselves Unfortunately, this is the umpteenth time that you have forgotten things with the mcDrive.

I was served by apprentice Martin on October 2, 23. He was friendly, helpful and patient. An enrichment for this McDonalds. Thanks Martin! LG.

Nice restaurant, food is nice and warm, prices are more expensive than I thought but the taste is delicious. Good nuggets, fries aren't that crispy but the milkshake is the best. Would recommend

Too expensive..this is Switzerland

Great McDonald's. I don't eat much at MCs but I liked the place. The only thing I have to complain about was the smelly toilets in the basement. There was already a smell in the hallway. I don't know if this is always the case or if I was just unlucky.

Super modern, new, fast and fine. Just fast food. Not regularly for so long, a good thing.

The staff is not very friendly, no hello, no smile. We were going to sit at a table and the gentleman who was on the terrace just looked at us and gestured for us to sit elsewhere.

The worst McDonald's in Europe! The day before yesterday I was there and the manager was extremely rude! I had to wait 17 minutes for 2x Big Mac and 2x cheeseburger and the food was still cold!

Every time a new surprise. Every time! This time the potatoes were COLD!!! The BigTasty tasted like an old dirty rag and not a burger! Simply disgusting!!! Every time a sauce is missing! With 10 customers per day, that's CHF 3 in one day! One month CHF 90.- and this at one branch!!! There are 172 branches in Switzerland. That's CHF 15,480.- at 172 branches PER MONTH for one sauce for 10 customers per day. That makes a profit of CHF 185,760 per year!!!! Because of a sauce!!! This is fraud!!!!! The ambience is nice! But in a nice atmosphere you want to eat in peace and not have to put up with screaming babies every time!!! Very bad concept. I ate here for the last time. Thank you, goodbye never again!!!!!!!!

Food is almost always wrong or there is too much sauce, salad or something similar (guidelines are probably ignored). Long waiting times despite a lot of staff and few customers. The staff speaks very, very bad German and is not friendly.

Eating to the table with Order&Pay was very slow.

I ordered a hamburger and it was delivered without meat. The same thing happened to a friend (2 minutes later)

Nothing worked, the order - drive in - took far too long, after 10 minutes we were asked to drive to the waiting parking lot and in the end the delivery was incomplete, which we realized too late... What a shame

Quite ok, clean and well maintained. Not crowded on the SE afternoon.

I ordered a chicken burger where the meat was still raw. When I asked the staff about it, I wasn't taken seriously and I was told that it was "piggy meat" and that's how it should be. Afterwards I got food poisoning due to the salmonella. Not even a refund or apology. An impudence.

Dishonorable, cheesecake too lemony, the donut simply has no filling 😖

Fine fries... and this time also properly fried 👍

Employees can hardly speak German. Orders are always wrong 90% of the time. Today instead of chicken tenders there were chicken wings - they were also rock hard and dry - a cheeseburger was also missing again. Two of the five cheeseburgers were so squashed into the bag that they looked like they had been thrown against the wall a few times. Just bad - check your orders there!!!

Simple order is prepared incorrectly.

This branch closed everything 30 minutes before closing time and only the cars came in and was cheekily sent away by an employee. very regretful

Unfortunately, I ordered something wrong, the order was corrected immediately, no ifs, buts, and no additional costs. Very friendly branch manager and staff and the food was tip top as always. Highly recommended!

I waited longer than 10 minutes for an ice cream and actually I should have waited 3 minutes for an ice cream.

Very neat and large MC, service was super fast. Food was hot. Big praise to all employees

0 stars! Orders are not always correct. Employees gossip and insult in their native language (Albanian). Yes, mistakes can happen, but not that often. A little effort would be appropriate. worst mc'donalds in lucerne.

Such cheekiness. I've been here in the rotz booth for an hour and haven't gotten my food, despite asking twice. Also, the staff can't speak German or English. In the end, the staff would rather go have a smoke than bring me food. And then this child's birthday...

Great McDonald's on two levels. Ideal for families

This isn't the first time this McDonald's branch hasn't completely packed my order. When I brought this to the attention of the employees, I was not taken seriously. Paid more, received too little. Very unfriendly and completely lacking in competence. At Mc Drive you have to shout with the employees and correct them non-stop. That's really a pity!!!!!

Since the reopening it has been chaotic, no order is correct, something is missing or no attention is paid to personalization.

Very nice shop. Service very friendly and accommodating. We'd love to come back.

I am very satisfied with the food and service.

The Tamil employee is very unfriendly and demotivated, I recommend that you don't talk to her at all because she can't get a word out of her mouth anyway

I had just sat down on the patio with my son and our dog, it was 9:45pm and the clerk told us to leave because they were closing the patio when I looked at the signs that said the patio It's closed from 10 p.m., we could have finished our meal in 15 minutes! ! ! I had to pick up my food and leave.

Clean restaurant friendly staff. Praise to the whole team.

The MC employees threw away our food and when we asked they didn't give us the whole order back, things were missing and didn't want to believe us that we had paid. The food was bad and the drinks were really shabby. We'll never go there again. The MC employees are also very respectful and arrogant.

Had to wait in a waiting space at McDrive, since when is there a waiting space at McDrive? A pity

Worst McDonald's I've ever been to. Only amateurs were employed who had never held a tray in their hands. When I was served at the table, I was showered with the Coke I had ordered. All about the pants and my cell phone. Afterwards there wasn't even an apology from management. They said she would be available again on Monday. When no one answered, I called. Then suddenly she couldn't be reached until Tuesday. Now I have given up. The restaurant was also completely overcrowded and the seating was far too tight. This was also the reason why this happened to the poor employee. It's not all that bad, but the reaction of those in power is terrible!!!! Was there once and never again. Stay away from the store!

I would have liked to stay a little longer.

Clean place, good environment. Food made quickly and very tasty. Very friendly workers. Everything went well.Clean place, good environment. Food made fast and tasty very good. Very friendly workers. Everything went well.

Was the first Mac where I was served food.

Good and warm fries. Burger a little too cold. Clean and well-kept restaurant. Friendly staff

great 🥰 I'm very happy. I think the food and space are great

Great service from Amélia, friendly and professional.

A little kid kept throwing fries in my drink.

Hamburger there is too much ketchup and no onions in it please change that!

Respect the rules of the clean and fast local Mc Donalds

Super nice and brightly decorated McDonalds. The staff is very friendly and the food comes very quickly

Very nice atmosphere and nice employees

I was at Mcdrive once and had to repeat our order about 5 times because the woman at the counter kept repeating our order incorrectly. We said everything clearly and in the end we still got the wrong thing and then they wanted us to pay on top of that. Now I ordered through Uber eats and I got the wrong one again. The employees don't make any effort and I've never had that in any McDonald's in Lucerne.

For me it's one of the nicest McDo branches in the city.

As usual mcdonalds is always good

Good store. Very modern, not too crowded, lots of space, quiet, modern toilets... etc. Nothing was forgotten during construction. Hammer!

The Big Tasty is a disappointment He used to live up to his name today he's just a joke. The quality is getting worse and you get less for your money

Biggest dirty shop in the entire world, ridiculous prices, can't even personalize burgers, just take stuff away, take away packaging that falls apart after 5 meters, drink lids that don't hold just the last thing

Were in the nearby children's corner with grandchildren 1 1/2 years old. Unfortunately he couldn't use the children's play area well. Too big children who were inconsiderate and a lot of staff who didn't react at all.

The largest McDonald's in the Lucerne region and one of the most beautiful ever! Always fresh, the staff is friendly even when it's hectic. Always my pleasure!

Super new, modern McDonald's in the Pilatus Markt shopping center.

Organization in the kitchen is absolutely poor; leads to unreasonable waiting times. Staff at the checkout were friendly and even annoyed by the incompetence in the kitchen. This branch urgently needs new management, franchisees seem to be completely overwhelmed. Otherwise quite ok locally.

I ordered two ice creams that came with a bit of rubber inside. I think this is a lack of care, people are paying to have good service and good hygiene

Very nice, new McDonald's, it also has outside seating and even a balcony on the first floor!

Drive-thru order, second time you can't get it right. Mc Flurry Daim, you either only get ice cream without Daim or if you say there wasn't enough Daim in it last time, more this time please, you get something completely different with nuts and chocolate sauce. Great, keep it up, it can't get any worse👍

Saturday 12:00 a.m. thrown out of the restaurant by the manager, not even eating everything. But there is nothing on the receipt that says the restaurant is open until 2 a.m. from MC Drive. Kindness 0

Quiet a non-standart WIFI conditions, speed very limited, access for just 1 hour. I use to work at McDonalds with a coffee but this definitely doesn't follow the Swiss standards 😉😥

Unfortunately, after the initial good Big Mac, now such a disappointment! Ordered from Drive on 11/7/23, around 3:15 p.m. Big Mac was cold, the bottom half had very little lettuce and little sauce. Top part had no sauce and no salad! Cola was max. 3/4 full. It's a shame, that's it.

I think it's good that there wasn't a sink in the toilet

Unfortunately my order was not completely delivered.

Newly furnished, beautiful colors, bright, particularly beautiful. And you can eat gluten-free very well. Mm is very fine and the staff is very friendly

Staff said Ketchup Susi I would rather have tilt towers than a playground

As always, queue and wait. At home the burger is cold.

The new building looks very good. The Brünneli for washing your hands are also good.

Newly opened McD. Inaugurated on 8.31.22. Very large, practically attached to the EmmenCenter shopping center. For those who want to eat in the restaurant there is plenty of free parking. Otherwise there is the McDrive service, which is also very fast: a moderate but very flowing queue of cars forms. Inside there are several rooms for eating. For having been in the evening and well crowded, I found the restaurant very clean, the same goes for the bathrooms.

very friendly staff, (too) delicious food 😉 Gladly again.

Good location for a Mcdonals. It's nice to see how Emmenbrücke just gets bigger, big city vibes. A like from me.

Everything new and very clean. As always, the food was good and the price was interesting (prices with vouchers or via app)