Pouly Tradition SA in Neuchâtel

There is only one employee and they are often overwhelmed and that is normal. This wastes too much customer time...

Tuna sandwich and roast chicken sandwich...at more than 9chf per sandwich...we still wonder where the tuna and the chicken were...how to make money....a shame and what a disappointment

Don't have 10 croissants at 6:30 in the morning when nothing is homemade.

Fortunately the products are good because the service is systematically lousy.

Scandalous! 3 Croissants for 6.-!!!! It’s not gold though! and at the Coop they are better! 😅

Usually satisfied, I have now ordered twice in a row via Uber. I order an Amandine pear and I finally receive what they have left, an apple pie even though I am allergic and logically they are supposed to ask me if I would like to have something else instead. So 5.90 Chf x 3 not refunded is unacceptable and when I call I am treated with contempt. I intend to get a refund and never go back. He prefers the address rather than loyalty and satisfying their customers.

Very kind, professional saleswoman and good hygiene in the bakery. The saleswoman kept reserved my already packaged fresh cake. Thank you ☺️

I called one Sunday morning in a hurry to reserve two cakes for a baby shower for 14 people.... It was my luck, there were two left available. These two magnificent cakes were purchased at the price of 39 francs each. OK it's expensive but they are excellent! My guests were delighted. And the service was fast. Thank you for your work ladies. Sincerely,

Very good sandwich and top service

Very welcoming, friendly and charming staff. A pleasure to see them.

Always a great welcome, delicious sandwiches! I highly recommend ! 😋

The team is wonderful and always pleasant. The prices are slightly too high for my taste but I come there anyway because the pastries are really tasty.

I was attracted by the good smell of coockie. I couldn't help but come and buy one. Thanks to the professionalism of Zora, the saleswoman, for her smile and kindness :)

A good bakery with very welcoming and smiling staff.

Thanks to the little Mauritian lady who works at the station for her sympathy and excellent service. The roast chicken sandwich is excellent ♥️

Very fresh juice, thanks to the two sellers!

I really appreciated the welcome, the service and especially the smile of the kind person who served me. I recommend !! :)

Not to miss!! Really nice! The sellers are always very welcoming, attentive, and the food is very fresh and the Tropézienne is so delicious!

I was recommended the Raspberry Tart, a treat I recommend.

Terrible welcome from the saleswoman who worked Sunday afternoon.

Hello everyone! A special thank you to all the staff for the good service, they are always very lovely and very kind. My favorite dessert here are the cookies 🍪 they are so good. Good day to all.

Always a pleasure to come to this bakery. Thanks for the welcome =)

A superb tasting, very good brownie to offer thank you very much 👍

I rarely write negative reviews, but here I can't resist. Pavlov's pastry is very tasty in this pastry shop, but the service is awful. I'm a tourist and don't know German or French, the salesperson rudely told me that she doesn't speak English. I understand if the patisserie was in the heart of the city or a place where there are no tourists, but it's at the central train station, where there are a lot of tourists from different countries. The salesperson didn't even try to help me, and expressed her displeasure at my lack of knowledge of French in every way she could. Also, when I asked to change for another pastry "Pavlova", the seller refused to give it to me. Another thing that I didn't like was the fact that the vendors take the pastries with their hands, it's much more professional to use gloves or tongs.

Really not very friendly saleswoman. Criticizing customers who don't speak French right in front of them is not really professional and very rude. Does being unpleasant increase your salary? When you pay 9.50 for a sandwich the least you can do is be kind.

So yes, some sandwiches are good...and the breads aren't too bad...but EXPENSIVE! It's still EXPENSIVE for what it is...

Deplorable, we hope to find at least the shadow of a ham in a ham delight but even with a magnifying glass it is difficult to see it. At almost 5 francs, a roll is expensive.

The person who welcomed me as much for a Christmas log on December 24 as for a simple pain au chocolat, same observation: Super warm welcome, very friendly person. With such a welcome, I prefer the bakery to the impersonal coop! This lady deserves an indexed salary, or even more. I will come back, simply for a warm welcome from this lady who is rare

If this ever happens to the manager of the Pouly store at Neuchâtel station: The young employee who served me on February 14 (today) around 12:30 p.m. is a very competent and mature person, and a great professional, who tolerates extremely poorly educated customers very well. People really don't realize how horrible it can be to put up with customers, please be a little kinder, they're just doing their job. (And thank you to the young collaborator for offering the Red Cross biscuits, they are delicious and it’s a very nice gesture).

Good industrial quality bakery, a little better than the Coop or Migros The waitresses are very pleasant and very friendly

Delicious goat's cheese taustie I recommend👍

Very good little bakery, with very good quality lunch sandwiches. Very pleasant staff!

I ordered Christmas logs for December 17 and 24 She was really good and well presented I recommend this Good bakery And an excellent team Bravo 👏

A tiny saffron brioche costs 4.20!!! I never saw that! I immediately left this bakery obviously without buying anything

Good pastries, interesting choice... a little expensive all the same. It would be cool if your employees made the effort to say eighty, because "eighty" really doesn't do it...

Nice welcome, but 10.- for a ham and cheese sandwich 😳 and I didn’t ask for extra caviar

I arrive to take some to good to go baskets, the saleswoman has barely finished with the customer in front of me when she reaches out to take my phone, making movements with her fingers in hurry up mode! Not even a hello... anyway. She gave me the bags (there were 3) and advised me (in a dry tone) to take a bigger bag the next time I take so much.... and in the end nothing, no good evening or good evening or thank you ... Nothing. One thing is certain this evening Pouly lost one of its customers!

Friendly and smiling seller Never disappointed with products

The service is great! I recommend the juice created by the seller, super pleasant, apple pear banana ginger mint!!

Heartwarming welcome. The homemade products and fruit juices are excellent. I highly recommend !

The sellers are very welcoming and the pastries or sandwiches are always very good. Highly recommended!

Very friendly, smiling staff taking care of the customers (I was asked if I had any allergies). The fresh fruit juice was very appreciated!

Excellent welcome and we were offered a small fruit juice to taste!

Good bread! I was offered a cookie to taste, and honestly, it’s one of the best I’ve tasted in Switzerland! Well done to the chefs

Very good bakery the apple turnovers a real treat the super friendly staff I recommend Sandrine Diallo Yverdon

Very good pastries, worth the detour between two trains, especially for the slices of cream cakes 😋 a treat. Very kind and competent seller, warm welcome and very good service, I highly recommend -Julia Zaugg

The saleswoman Arlette offers a super warm welcome and gives off a very nice positive energy that puts you in a good mood for the rest of the day. The pastry flan and cookies are delicious, but a little expensive!

Very warm welcome, the products are fresh and delicious, I highly recommend.

Thanks to Arlette, a wonderful person who welcomed me with kindness, a smile and the feeling of being at home. Thank you for your smile & your kindness.

The service is not worth the price. The dry and burnt apple cake, I shouldn't have accepted, especially since on the window side they show you the one coming out of the oven.

Smiling service and quality. THE BIG PLUS open on Sundays

To avoid! I wanted to buy two slices of cream cake and several saleswomen disappeared with several cakes in the back of the shop, which pushed me to open my box as soon as I left the bakery: the two pieces were impressive: the cream had curdled on top and there were failures when cutting. All the salespeople present reacted very badly to my request for a refund and did not know how to do it. I was forced to take something else in exchange! It was a very unpleasant experience!

Very good bakery, but every time I ask for the same thing, the sellers tell me that there are no more (even when they open) probably because it requires painful cleaning to do…. Really annoying.

Exorbitant prices. Mediocre quality

Too bad, at least one less customer. No problem, there are enough others. 04.03.2022: dry bread is expensive!!!! Attract customers with the loyalty card which does not work because new cash registers and cards are not necessarily renewed in the future. Coffee shrunk compared to all previous ones. No milk roll at 7:50 in the morning. Please explain your policy to me.

Unfortunately I would like to warn certain people who want to order croissants for the morning, I had a bad experience with this bakery after ordering around ten croissants for a large company the lady simply made me believe that 'there was a problem with the delivery' I had to deal with the coop which is right next door... the least I can do is warn the people concerned

Super friendly and jovial seller, sandwich and pastries always at the top.

Do you want a birthday cake? This is not the right place to order it! And I'm not talking specifically about this store, but about all Pouly stores! The store's salespeople are not responsible, since everything comes from outside. However, when you order a birthday cake, and on the day you are told that there is no cake, you just have to find an alternative... One word: unacceptable!

Excellent 31st cake that the saleswoman recommended to me! And she was right! Too bad it’s only offered during the holiday season. Very warm welcome, very friendly saleswoman A breath of fresh air at the station!

Total price scam!!! Be careful of your wallet.

- Hello, an apple turnover please - we have more, removed from the list - oh too bad...well I'll get you a brie sandwich then - we have more, removed from the list - charming...do you have a goat cheese sandwich left? - we have more, removed from the list - but it's a joke! Okay give me a rustic benchtop...if it's still on the list? - Yes, here... - ... is it me or is your rustic bench getting smaller and smaller? - I don't know, but in any case the price remains the same! Moral: I understood the message, I will look elsewhere.

The problem with this bakery is the quality of the sandwich bread: It is hard. The sandwiches are too dry for my taste, they look like they were made the day before... I expect more from a bakery. In the city center of Neuchâtel, you can find excellent ones in the same price ranges. A word of advice: I would rather go to the COOP next door, the sandwiches also have a “homemade” designation and they are fresher and less expensive.

Little bakery: staff is nice and friendly, I just put 3 stars because it is a small place with little choice.

Very nice home, I enjoyed my café crème and the pecan cookies were excellent. Health rules are very well respected. I recommend

Top seller, good welcome with a pretty smile under the mask, it's a pleasure And the very delicious chocolate cakes I recommend

Thanks to the saleswoman for her professionalism, she recommended a good cake and we were not disappointed. Thanks again 🥰

Fast and pleasant service at the end of the day (Sunday) It was very appreciated!

Null! Pretty products but poor flavor, expensive and not polite! The owner can answer whatever he wants, but for me it's a NO GO!

Please check the ingredients of your sandwiches. I just had 1 “goat cheese zucchini pesto” for over 7Chf... no zucchini.

I spent several years at Neuchâtel station at this bakery, the baker did a good job, on the other hand the cold and unpleasant welcome from the often female staff (the boss must choose these employees according to their image and not their know-how/ competence), often without hello or thank you make this place an expensive place where you are treated like an intruder... Unpleasant and to be avoided, badly managed station bakery.. Respect is the first welcome and it does not reside not in this Bakery.

3 customers before me, this allowed me to notice the lack of hygiene, no tongs to take the food, no gloves, shameful! The lady before me orders rolls, the saleswoman drops one on the floor and puts it in the package anyway, suddenly she sneezes and doesn't wash her hands. Plus it costs a lot for a sandwich and a braid, the saleswoman who keeps sighing because she doesn't want to work. She gave me fake change. It's unacceptable to be this bad!

Scandalous to be received like that. The guy attacks you and sighs when you order something. What else do you need to apologize for being a customer? The staff this morning were very rude and it doesn't make you want to go back. You can't even know what fruit juice there is because it sighs directly when explaining and you have to know the menu by heart....

Great selection of merchandise and everything is excellent

Good snacks but a bit extensive due to the reason that they are located in the train station of neuchatel

I went there very often, good products despite very high prices. What shocks me quite a lot is the lack of hygiene among the employees: no gloves, no tongs used, the food is stored and served with their hands (which also touch the coins and the cash register). Problem easy to correct but as long as it doesn't change I won't go back.

The prices are quite high but the originality and quality of the products are worth the price.

Very good products, however zero stars for the employee who puts pressure on you to quickly make your choice and leave!!

Good and nice choice with friendly service

A little scared seeing some of the comments, I am ultimately delighted with Pouly. Very good and very well received.

The products are quite good, although quite expensive. If this were the only concern, such a rating would not have been justified. No, what is disappointing is the customer service and the lack of communication within the team. When we implement a new system, we could at least notify our employees, and when a customer has to come up to 3 times to collect an order, and in the end they don't even have it, it's that there are things to review.

Very good bread, friendly staff!!!

I went there every Sunday to buy my breakfast. The other times I found the service dismal and the employees not very friendly. But I kept going. Yesterday I found an employee's remark absolutely inappropriate. I won't go back there again. The place is expensive but the products are good, however I prefer to put my money elsewhere rather than being sent away by the employees. Deplorable

Nice nice a bit of French including good breakdowns in the morning.

Order placed and PAID for a cake to be picked up the next day. When collecting it they told us that the cake had not been paid for. No one gave us a receipt. Finally they were able to find the receipt thanks to the time of passage. 20 minutes to remove a cake.

4.10 CHF per small bench. Is this the normal price? I give a 20CHF note and it's hard every time to get the change correctly, especially the 10 CHF note! :-(

Very good breads and products (fruit tarts, pastries) always of good quality however in terms of service it is quite often limited: certainly there are a lot of people but when you work in the service part of the job consists of being friendly with customers and often we have the impression of disturbing the employees when we stop to buy something.

The kings of pallet bread, all the cuts have been sold. Dear Team Pouly, thank you for your response, I understand that it is difficult for a bakery to meet all the expectations of your customers. I think that on Mother's Day and on Sundays in general, local products like tailoring should be produced in sufficient quantity.

Moderately fresh bread and above all very unfriendly waitresses, bordering on nasty