Snackhouse 2020 in Zermatt

Everyone from the restaurant/bar staff to Norbertto were first class humans and were always there to help with a smile on their faces. We felt they were our freinds before our stay was over. Would definately recomment Hotel Zermama......and we'll stay there again!

Charming “ski in” restaurant located a short walk from the Furi gondola stop. Terrific, welcoming staff with a great relaxed vibe. The French onion soup is delicious. As are the locally sourced meats & cheese.

Lovely place when the weather is nice, good terrace in the sun and very extensive menu

What an outstanding piece of earth. We felt very comfortable all around, and we would particularly like to highlight a very charming employee at the bar named Michelle. We celebrated a birthday and Michelle looked after us very courteously. Thank you Michelle! We can highly recommend the Hotel Julen and would be happy to come back!

This was the far best stay we ever had in our lives, and trust me we've stayed in well-know 5 star hotels all around the world. Let me start with the exceptional staff, from their greeting till end our journey they were so helpful, caring and attentive. I've never experienced a service this wonderful and felt care towards their customers. Not to mention they helped us with all our reservations, picked us up from the train station. Rooms are exceptional, beds are comfy and appealing to the eye. Before visiting, we weren't sure if the hotel design was what we were looking for, after entering our room, we realized that it has its own aura captivating the visitor. Something I can't really explain but need to be experienced. Might be considered as a small gesture but the bourbon in the room was exceptional and we had a glass or two every day after skiing. Made us relax even more and enjoy our time. Breakfast was fantastic, I was looking towards it everyday. My favorite was the avocado egg dish. Yet again, the staff was wonderful. Spa can get crowded but everyone is respectful and makes the experience smooth. Two sauna options with a stream room and an amazing hot tub looking at Matterhorn. Go as early as you can to see the mountain :) Location is fairly easy and in the middle of the city, you can walk to ski lifts and restaurants within 5-10 minutes. Being above everything else makes it a bit more special with an unforgettable view and calm good night sleep. Can't wait to go back. Hopefully Omnia will be our yearly stop. Thank you for this experience