TNCE in Lausanne

Well-structured online reservation. Customer reception, bike reception, ordering of equipment before the appointment, service and bike return to very professional customers. Making appointments, speed and quality of service, discussions with the technical team, everything perfect. We brought a Wilier and a Bianchi and since then our bikes have been carefully monitored. We have finally found a trusted partner.

Great bike shop and maintenance! Wide range, perfect staff, I only go through TNCE. As a bonus, branded clothing for riding

Top service! Top honest! Top cycle✨

Regular and satisfied customer. Fast, good service. Only point of improvement --> open early one day (7 a.m.) and close late one evening per week (7:30 p.m.) to allow those who have longer hours to leave their bike before/after work

Amazing service and staff !! Very knowledgeable and pleasant people !!

Absolutely delighted with the service offered! Quality work, perfect customer contact, friendly atmosphere. Well done, continue on this path!

Superb assortment of new bikes. Both electric and traditional. Top-notch and trustworthy advice from both the intern and the bosses and their employees. I highly recommend it if you are looking for a service that listens to your needs and is professional.

The place to go if you love your bicycle! I've gone to TNCE a few times now and have always been totally satisfied with their help and services, not to mention the friendly atmosphere. Great team💪

Welcoming, professional and fast! Everything you could hope for from a bike workshop! Special mention for the support of the Canyon brand, rare enough to be highlighted! :) Highly recommended!

Excellent service! Appointment booked in advance, bike ready as planned. I adore !!!!!

Excellent welcome, very good advice given. The staff takes the time to explain things and is very knowledgeable. Telephone before changing a part that is outside the scope of the service, announce the price, no surprises at the end. This is my first time here, but I will come back! And thank you for the work 😉

Efficient, professional, friendly, perfect!

Magnificent experience to refurbish my bike. Big thanks to Hugo

Great welcome, always in contact with me during the time the bike was in the workshop to notify me of changes and such, there to help (provide the documents I needed for insurance, order parts directly from from the manufacturer etc) and great job (and fast), I feel like I have a new bike again!

I carried out a service for a Canyon E bike. Top-notch service, responsiveness and advice! My bike is like new!

I live in Geneva and TNCE is the only Canyon certified atelier within 100km that is in Switzerland. Neverless, I am happy I found them. Amazing service all round. Had a major issue with my bike, they contacted Canyon and had to order a new frame, had it sent directly to them at the shop. The guys had to dismount and remount everything on the bike and if it wasn't for Christmas and New Year, it would have been ready within a couple of weeks. I can't thank them enough for the quick turn around and amazing work. 100% recommend for any type of bike but especially a Canyon. Thanks guys

Super competent and available team. Modest prices for top service!

Great service! I had a problem with the breaking system of my bike, brought it here on Saturday morning, and could pick it up repaired just three hours later. Thanks a lot!

Very friendly staff and amazing espresso. The atmosphere is very inviting with relaxed background music. Worth a stop while in Lausanne.

Great service, fast, efficient and very friendly! My bike is like new 🤩

Thibault & the rest of the team at TNCE were extremely helpful repairing my Canyon under warranty. Merci les gars!

Nice and helpful staff, great coffee

Good experience. Canyon under warranty under repair. Repair well done, friendly staff, excellent espresso

Excellent service on my Canyon for a warranty case. Once the problem was identified, the parts were ordered, I received a phone call to inform me that I could drop off and pick up the bike (in the same day 👍)

Nice reception and they respond quickly to your email. In addition, they take a good look at your wishes and what the possibilities are for your bike!

Very warm welcome Professional team Fast service

Top notch welcome and service for my first appointment at the workshop. I will come back with pleasure, if only to drink an espresso!

Always top notch service and warm welcome! Special mention to Hugo and his wise advice. Don't hesitate to stop by!

Very friendly, helpful and honest!!! My go-to bike repair shop for all mechanical repairs/maintenance on my e-bike.

Very happy! The team is very warm and does high quality work!

Top-notch mountain bike service! The mechanic was very pleasant and my bike is like new. In addition, he was very accessible and gave good advice following a few questions from me. Looking forward to returning to the shop for a future tire change

Easy appointment making, efficient and complete service

1st visit: Super friendly and efficient team, speed and availability, à la carte services and a very friendly coffee corner. Top spot! The service provided by TNCE is still top notch. Fast and super professional! I recommend 100%

Great mechanics lessons in a warm and friendly atmosphere. No judgment on our zero level 😅.

Impeccable service, professional and friendly staff, very pleasant premises. Italian coffee to enjoy!

Relaxed place but nevertheless very professional. They listen to the customer and advise. Fast and easy service for making appointments.

A team at the top from morning to evening! Fast and efficient, without overcharging.

Fast bike maintenance (one morning), efficient, excellent communication to explain the problems resolved and how to maintain the bike and finally very warm welcome. I recommend 100%

Always top-notch service and a great welcome. I came by yesterday to repair my chain guard. The employee resolved this quickly and with a smile. Thank you for everything !

Making appointments super easy, professional advice, job well done, great!

Always well received, fast, serious service and fair price! I will go back without hesitation!

Very tidy workshop. We had an emergency with our bike and were served very courteously. Our bike was repaired immediately. It was almost like a Formula 1 pit stop ;-) The guys from TNCE were our angels. Thanks again. Thanks to you we were able to continue our tour.

Very good work. Short deadlines. The hourly labor rate of 160.-, however, seems very excessive to me in view of what is practiced elsewhere.

Great service!!!! I recommend !

Endless waiting time for a part, unnecessary repairs billed and a service unfortunately not well finished as well as deadlines indicated on the site not respected... After delivery for a simple service, there was finally a replacement of several parts on my bike which did not solve a non-existent gear shifting problem, several discussions with an unfair mechanic and then to end up waiting 1 month and half for a piece that I can order myself at home delivered in three days, it leaves a bitter taste in the mouth. No proposals for an arrangement either or any proposal to speed things up. If indeed it goes well for most customers I must admit that this time the service was not up to par.

First experience for my VAE. Friendly welcome, professional service, good advice and little tips to keep the bill under control, top!

Very friendly and professional.

Great place. I received great advice and even reduced price for eliminating unnecessary work. And good espresso, of course;)

Efficient, transparent, nothing to complain about!

Friendly, effective and inexpensive! I recommend!

Great welcome, great advice, confidence

Nice bike and repair shop. We are very well received, very good advice, responsive, fast, friendly. No surprise, it works, it's easy to make an appointment and always as efficient. THANKS

Perfect service: the TNCE team is very competent and takes on the craziest challenges! Thanks for saving my beloved mountain bike!

Great and professional staff, really nice bike club. There is an opportunity to schedule an appointment via the website, the time of the appointment was fully respected and the service was done fast and good. The staff is friendly, fluent in English and more than ready to answer all the questions and give an advice.

In the top! Always efficient and nice team!

super service, excellent coffee

Great service. Friendly staff who were attentive and have an incredible knowledge of all brands and bike mechanics. We will be doing the yearly service here every year from now on.

Great service, bike turned around in one working day, and smooth communications in the shop (en Anglais ;)). Bike running smoothly, happy to recommend TNCE!

I would give 5 stars. TNCE looks an extremely competent bike center. In my case they were able to fix the issue timely and efficiently. Finally, their prices are extremely competitive, that is also a very big advantage:) . Thanks

Delicious coffee in a nice setting!

Friendly, helpful and competent staff. More than satisfied. Thanks to you guys I can take part in the tour du lemon tomorrow 🎊. Thank you🙏🏼

Quick support with a smile and good humor! Superb, attentive team, I recommend with my eyes closed!

Perfect service! friendly and helpful people.

Best bike shop in Lausanne by far. The service is really friendly and super efficient!

Excellent service, tailored to the costumer. My old bicycle is back in its former glory! THE place to get your bicycle serviced and have a great espresso.

Bike shop with koffie and TameImpala on the background and a good job on my bottom bracket in 5 minutes, always good!!

Excellent welcome and careful service, I highly recommend!

Fast, efficient service and a friendly welcome. I will go back there !

Heartwarming welcome ! Quick availability for bike service. Nice cafe to relax. And good selection of bikes and accessories.

Really nice ! Gives excellent advice and excellent work! Thanks again !

Serious, clear, very nice and super honest!

Condescending, would not recommend this shop. Came in, said I was looking for an e-VTT, and the man working immediately said he only had “VTTs for cycling in the alps”, and assumed whatever he had for sale was “too advanced” for me. I also asked if they organized group rides, or any group rides for women specifically, and he cut me off and said “not for you only for road bikes”. I presume he didn’t think I was capable of road cycling either.

Always a pleasure to go to this cycle store

Great service and very friendly team

Thank you for the welcome, the job done and the personalized service. What joy and my bike is perfect!

At the top, super professional and very good trader. I will return there at the slightest technical problem!

Very good coffee, friendly place!

Very good advice, very friendly and professional welcome

A store with a local mentality. Very friendly, competent and versatile service. Prices are reasonable. Excellent coffee for lovers. I wholeheartedly recommend them!

Great service and very friendly welcome!

Friendly, competent, friendly, efficient, I am 100% satisfied!

Professional service, nice people, reasonable price for Lausanne, highly recommended!

Best team, best service, best everything! Thank you TNCE!

Friendly staff, good and fast service. Recommend it

Great store, great service and great team! I highly recommend

Top service with a top guy and top coffee Top/10, would service my bike there again

Great welcome! Delicious coffee! And thank you for taking the time to explain 😊

Very warm welcome, professional and friendly. Ultra fast support and bike like new. THANKS !

Nice atmosphere, warm welcome, impeccable and fast service. We couldn't dream of better! The best address in Lausanne for your bike.

A friendly and very professional place. Quality accessories at reasonable prices and sound advice. Thanks to Thibault for the course on changing a wheel!

A team as smiling as it is competent!

Warm welcome, top service at my bike, professional listening and clear answers to my questions! This is, in summary, my first experience at TNCE. A really nice “workshop-cafe-bike” concept that I recommend. I will come back for sure!

Quick and efficient! and thank you for all the additional advice!!!!

Yannis and his colleagues are very friendly and skilled mechanics. I got an express service for my second-hand bike. I booked the appointment for 9 am on a Saturday and the bike was ready for me by noon. They also carry spares and other cycling accessories.

Really liked the welcome, staff attentive and looking for solutions to questions.

Quickly done, well done. And coffee is a nice touch too.

Good guys a good service. They offer good advice. One star missing due to the reservation system which is not efficient. I took appointment for 9am, at the same time 2 other people were given appointment and only one person was there to welcome the cistomers.

Fast and professional service. Good advice for bike maintenance. All this with a smile. An address to recommend!

Good job done on the maintenance of my bike without exaggerating on the prices.

Great service, friendliness and more. In the midst of a parts shortage, they managed to find the one I was missing and give me a bike that was stronger than when I purchased it.