Berghotel Zur Sau in Saanen

I will remember the school chairs ;0)

This week there were five of us eating as external guests. The placemats were badly wrinkled and the service was lousy. The employee was overwhelmed. It took a long time to order drinks. When ordering food, he had to ask several times, even though my husband and I had ordered salt-crusted fish in advance. The fish was not cut up properly and I had huge equipment that should have been visible. (This wasn't the first time we've eaten the fish at Ernitage) The employee simply left everyone's ordered fries at the free table next to them. We had to create it ourselves. We also had to wait a long time until the table was cleared. We then put it together ourselves. Some of it wasn't even cleared away. When pouring the wine, the employee poured it as if it were water and the whole table had red wine stains. He didn't apologize! It wasn't our first time in the Hermitage, but it would be our last for a long time. For a 5 star hotel we expect a different service. We are not demanding guests, but we have never had such lousy service! A pity.

Old World charm and hospitality meets creative fine dining...the service was excellent (by the mother-daughter proprietor team), the view on the terrace was beautiful, and the food! Top notch. With my boyfriend, shared the carrot/mango/coco/ginger cappuccino (starter) and the boletus ravioli and chicken with summer truffles...all were delicious...for dessert, we had baked chocolate ice with some fresh fruit/basil on the side (which was just ok...not my favorite dessert). We also had a good Portuguese red wine...overall, a wonderful place to enjoy a beautiful meal.

Until yesterday it would have had 5 stars everywhere. I go there regularly for a cup of coffee and ask for 1dl more milk. So far it hasn't been a problem, today they charged me 20 centimes more. I call that cutthroat. I go regularly and support the bakery and still get punished. I will never visit this bakery again and will publish this in the press. Above all, I will inform my customers about this bakery.

One of the best establishments in the resort!