Bongénie Grieder in Genève

Very good experience for a purchase in the men's department thanks to the very warm welcome from Benjamin, very efficient and professional

Bongenie Grieder is a very nice store and very interesting to learn many things about Bongenie Grieder Go back to my mother it's me Adrián Puente Willy the decoration is very nice Au Bongenie Grieder is very expensive for me Adrián

There are many luxury shops. The view from the cafe is nice too...

Geneva's most luxurious multibrand boutique.

It is time for management to worry about the working conditions of their employees. I was scandalized by the attitude of a “manager” of the children’s department towards her colleague. The poor thing was treated abominably! For a brand that makes tons of profits, I find this shameful and I will never set foot in your home again. To the wise.

Very efficient and friendly service at Great santoni shoes!

One stop store for a fantastic collections. It made my life and choices easy and chic!

A large store with lots of brands but unfortunately a very small selection for each...

Very very disappointed with the new accounting management at BG Geneva. False compensatory arguments. Contradictory. The prestige of the father is no longer 54 years of fidelity, alas we are not summoned from pigeons!!!

The most beautiful shopping area

Great place to shop and enjoy food

Chic, nice, plenty of choices, expensive.

Perfumery department excellent service Thank you to the lady for this kindness and goodwill in glassing the customers 🤍🤍

A note in particular for the Sales Advisor present today for Chloé. Listening, available, caring. We asked to try on a pair of sandals, mentioning that it was not for the purchase with access to the brand's VP but to try on and find out our ideal size at Chloé. Adorable. She was available. Answered our questions about the leather and the comfort of the pair of mules. Thank you so much !

Staff always charming and kind.

SCANDALOUS, I was refused payment with a gift voucher for no reason. This is theft ! This is absolutely unacceptable. I bought Chloé glasses for 360.- and the saleswoman, not finding the corresponding case, gave me a case from another brand at random. Is this a joke? A brand well below its claims. Good Genius Grieder is in decline. I wonder what management's strategy is.

Very good and delicious place since I didn't know it

Very well arranged Luxurious boutiques and friendly, professional staff Restaurant on site on the 4th floor (The welcome from the manager was cold ⬇️) On the other hand, the server is always so attentive and friendly. Delicious and well presented dishes Even though prices have increased The quality is still there

Thanks for the advice Don Rafaello.

It works but the prices are excessive

Rude staff Odious service and welcome I asked for sugar and cream which I never got them

The Geneva Store has mediocre service, unpleasant and haughty salespeople. Avoid as much as possible if you like Geneva service and commerce. Terrible place…

Regularly on the 5th floor, the senior saleswomen on the 3rd and 1st could be more polite rather than ogling customers up and down without saying hello or helping them especially since they may be a diamond member.

Nice selection of fashion and luxury brands. The reference in Switzeland. Try also the salad at BG caffe and kakinuma for some nice sushi ;)

A mall containing a number of well-known brands of women's perfumes and bags in the middle of the commercial street in Geneva. And the prices are in Geneva!!

Distressing customer experience from an establishment with “luxury” pretensions. If you are one day thinking of calling Bon Génie Grieder Genève to reserve an item while specifying the day you will pick it up, and the person on the phone confirms the reservation, do not believe this information. Unfortunately, I paid a high price on Friday December 23 when the department manager told me that my reservation had not taken place and that the item I had reserved was sold. Excuses such as "it is not possible to reserve this brand", or "more than 3 days have passed" were communicated to me, but the fact is that the person on the phone had confirmed the reservation to me, that I had taken it for granted given the standard of the establishment. I find myself on Christmas Eve without a present and having to find an alternative. Thank you for the Christmas gift in any case Bon Génie Grieder Genève, you can ensure that I will not return to your establishment again.

In the perfume department, Excellent welcome, very professional, always well advised and oriented. Thanks to Sophia

Beautiful welcoming friendly staff

Probably the nicest department store in town, but needs to be improved .

A place I will never go without going. 1 real trend marker. Some brands with a fleeting presence

Very nice place to buy fashion designers pieces. Many fashion girls from Dubai buying exceptional pieces.

I love this store where I find trendy and good quality ready-to-wear pieces. It's more expensive than in other stores but they are designer clothes. There is a very nice cafeteria and excellent snacks. I love shopping there and drinking coffee on Saturdays.

It is beautiful and has some brands and new Italian brands

I like this place the employees are nice the service too

another department store in the heart of GENEVA that I like to go for fashion shopping. Great location and beautiful designer clothes shoes and accessories

Love ordering club sandwich over here

Excellent service and healthy options on the menu.

I bought a Stella McCartney bag in January 2022. I wanted to return it and I was refused a refund. No explanation was provided to me other than “the conditions for terminating the sale of this contract not seeming to us to be justified”, nothing else. I STRONGLY advise against purchasing here! And especially in this store. A word to the wise

Excellent store, friendly tea room

The most beautiful and elegant department store in Geneva, with excellent Christmas decorations. It has clothes, shoes, bags and other accessories from various famous fashion houses. Very nice and spacious place with nice interior decoration and very kind staff!

Very friendly staff. We demonstrate but we do not harass the customer. Good point. Very good quality products But... so expensive! So, I go there to please my eyes.

It's the Pupi site in Geneva....

Very professional staff, very kind, very knowledgeable. Special thanks to MR RAFFAELLO from the men's department. A visit is worth it for all the CC

Expensive but it is a luxury shop and it looks like it and help is everywhere, what you expect from shops like these.

We were first served by a very unfriendly saleswoman, not necessarily very informed and who also told my friend that the shoes they were trying on made her legs look like “hams” very big lack of professionalism, fortunately in another area of ​​the store we had the right to another very pleasant and professional saleswoman.

Very nice place where we go to enjoy delicious sushi and other Japanese dishes. On the top floor Temaki by Kakinuma, an essential address if you want to treat yourself.

BIG DISAPPOINTMENT AND LACK OF PROFESSIONALISM! First order on the internet, my size, my shoes and I am delighted to receive them! not seeing them arrive, I connect and THE SURPRISE!!!!!! Order canceled, I was not informed, no return from BG, I sent an angry email and they told me yes the size was no longer available no but LOLLLLL to flee and in addition on the phone they take me high so I prefer to give to another more professional brand and which has the same marks

Very nice selection of quality clothing. Major brands.

Department store, chic and trendy brands. Price accordingly

Unacceptable quality of service

I have known this store for many years it is becoming more and more expensive it has very pretty things from clothes bags and shoes to very good macaroons

Always pleasant and there are lots of brands there

Very bad experience with an online order that was not delivered. I contacted customer service by telephone for the first time and was told that we would investigate with La Poste. And no more news. After two emails and several weeks, I finally received a response telling me that the package was delivered, that it must be a theft (even though at the time of the so-called delivery someone was at the house and no one rang to deliver a package) and that we must contact our insurance, because Bongénie should not be held responsible. A good customer of the Lausanne store, I thought I would contact a company with quality service, and I preferred to place an order with them for an item that I could have ordered from Zalando. I am very disappointed... gloves costing almost 200 francs never received but paid for, and an unworthy response from a renowned brand. I will never order from the site again nor will I go to the store again.

Out of 3 items received, 1 did not match and the other was clearly already damaged, this is not the first time this has happened to me. After having tried in vain to return them to the "click / collect" in Geneva where a lady did not want to take them back claiming a lack of staff when she clearly had nothing to do I had to resolve to pay the return shipping costs. The quality of service in the physical store has already deteriorated significantly in recent years, their online store is not much better.

Things are still a little more expensive. But the environment and things are good

The store offers a series of sometimes interesting items, however the level of service/advice from the saleswoman I encountered is not up to par with the designer brands that are on display within BG. Indeed, if you want an experience and advice that meets your expectations, I suggest you go directly to the official stores in Geneva when possible, you will experience a real customer experience.

Very mediocre for a Gucci does not accept good Gucci and what they say Gucci store!!!!

Wide choice of clothing, perfumes and bijoux

Great selection of brands. I always find beautiful pieces here. But the service is a bit unpleasant. Never a smile from the saleswomen... it ruins the shopping experience. I ordered online a few times which is great and arrives quickly and packaged well. But the returns process is not convenient, they don’t have a service desk for returns and then you need to go to each floor separately to return an item to the correct department. It’s kind of like a wild goose chase. You can mail it back within 14 days but the shipping costs are on you. Other department stores like manor or globus have an easier system. I will still shop here because of their amazing selection, but they should improve on these points.

Very good service in the 6th: salespeople available and attentive

Love BG Café Genève, best club sandwich ever

Unpleasant staff. I was refused the right to try on a model of shoe if I didn't buy it right away, under the pretext that I could find them cheaper online. Match market prices and this will no longer happen!

Full store, a little lack of merchandise for men and unfortunately the sellers are not particularly friendly

Terrible customer service at the men’s clothes section (5th floor). Very disappointed on how we were treated and “welcomed”.

Very beautiful store, with very nice signs!

I'm talking about the online shop site of this brand. Lack of communication and interest in customers. I placed an order, for the 2nd time in a row that they have done this to me. After 15 days of waiting, I contact Bongnie via the online form to find out what the problem is? A few minutes later, I receive a standard email, informing me that my order is canceled. Class! How do you want to retain customers!!!!!

Very large store on several floors of very large luxury brands, there is something for everyone, very well lit and well laid out, the only downside is not enough salespeople

Excellent experience, extremely friendly and welcoming sellers

Deplorable after-sales service I will never be a customer again.

Given the ratings of this establishment it is likely that Bon Génie invests massively in favorable opinions purchased than in customer service or after sales!!!! To the wise...

Very good place for brands, staff is helpful and courteous, prices quite high.

Because it is a small town within the property where there is everything, I recommend it is worth visiting I love Bongénie Genève

Perfectly good department store café

Heaven for the one who loves luxury

Very beautiful center, pleasant and dedicated staff, always welcoming and good advice. Store always tidy, clean, pleasant space. Very beautiful and very large selection of products from major brands. Each floor has its own theme (like at globus or Manor), quite easy to navigate, but be prepared to exercise, practically impossible to get an elevator quickly.

It is a complex of almost all High End brands. It is more tidy and organized than Globus, and shopping is nice and quiet. They have a cafe on the fourth floor. The ground floor has a small, clean spa. Of course, reservations are required for massage and treatment...

Beautiful and organized collection of international brands

Maybe the best shopping center I Geneva. The best luxury brands for both male and female.

Service is very cold and not welcoming. The choice is poor in the Gucci boutique they didn't have any of the new collection I was looking for or the jewellery. Walked around and visited all the floors but its empty of customers and lacks sophistication & service for such an expensive place.

Sometimes, but not always, it's overpriced, but if you're looking for the jacket or shirt or whatever that makes the difference you'll find it. Quality and uniqueness are very expensive everywhere, in Geneva perhaps a little more, but in Milan as in Paris too. If your budget is a little tight, it's definitely worth a visit during the sales, especially from the 3rd week, you will have plenty to be satisfied with. But if you are poor or have the complex of being poor, there is no point in going there, you will not be comfortable. It seems to me that this is more the problem of the customer than of the staff, who are generally very cordial. The café on the 6th floor is not bad either, breathtaking view of Place du Molard and the lake.

It feels like entering a museum. But the impeccable service is worthy of the prices charged.

Big choice. Very professional staff. Great quality

The quality is very good! No problems with the staff, they always respected me. Helpful

Large selection of major luxury brands. On the other hand, small criticism: Being dressed simply, without fuss, NO saleswoman came to see me to help me. On the other hand, all the other people exuding opulence, all the saleswomen hopping around! I'm really disappointed that this happened like this!! The saleswomen look at us from head to toe, judging! Not sure I'll go back!

a choice and a great diversity of articles

The goods are beautifully presented, very nice telephone hotline employees, store employees not exactly friendly and not willing to sell anything

A store that is considered a high store with Gucci and other brands. It has expensive perfumes from Roja and other brands, but it is considered more expensive than other stores in Europe. I prefer to get perfumes from him because they are almost the same as Hards perfumes

Excellent service at the Chanel, Gucci, Fabiana Filippi, Chloé corners (ground floor) and leather goods corner. They identify other departments where the service is not always up to par. Relatively good choice of brands, unfortunately a little more bourgeois than luxury.

The shopping paradise with Geneva prices. If you are ready to spend all what they ask for, go ahead, you will probably find a nice stuff, but not the best service. The sales persons in Geneva have a tendency to gorgonize you.

Despite the choice and the big brands, the staff is undrinkable and execrable, moreover they are not at all professional in their experience of fashion and look. Every time I have to go there, either to exchange a gift or make a special one, the experience is traumatic, painful and bad. I don't recommend.

Very cool and organized in general and the service from the sellers is very nice

The shoe staff remains very pleasant. The Good Genius has changed so much! The Gucci part is very professional too with very good knowledge of their products. It's always a pleasure to stop by BG! The jewelry stand at Des de Chaussée is not to be outdone! Monique

I'm shocked to see all the real fur items they display in each department, women's, men's, children's, decoration. Animal cruelty is completely trivialized, a limit claimed by Bon Geni. It's very shocking.

A good store in the center of Geneva that stocks many famous brands. Six floors of men's and women's clothing as well as a wonderful cafe on the 5th floor with very tasty tarte de pone))))

Very nice shopping center with very polite personal, that takes the time to find the perfect items for you!

This is not my favorite place! But it's okay!

I went there to buy a suit and asked the seller what he had in gray that should suit me. He jumped on his latest arrival (well let’s see). After trying it he said to me: -The size is perfect - No sir, look I can put a whole hand in the jacket at chest level. It's way too big -Okay, but you can machine wash it Aside from not knowing what he was talking about in general, this is an example of incompetence at its worst. We keep talking about online competition for physical stores. If this is the kind of “added value” there is, I don’t see the point in going to the store. Anyway, I thanked the seller and continued searching on my own.

Top of the line . Limited choice.

Not bad at all, at least for men's fashion and accessories. The choice is there, and the staff has qualities that are extremely rare in boutiques of the same brands as those sold in the store: available and helpful without being heavy-handed and without any racial offense. The salespeople have an eye for your style and provide good advice, the tailor knows his job very well, everything happens in a relaxed atmosphere. Highly recommended.

It is our daily cantine since years.we feel at home