Chalet Lenk in Lenk

Have never eaten so badly. Vegetables were so rubbery, some of them were still frozen, onion sauce was black, probably ancient, röschti was cold, sausage was very good, but the “cook” couldn't help it, it was from the Schläppi Lenk super butcher. The hen stew was a bland watery soup, vegetables from the frigor, hard, the hen was forgotten. An imposition. The service was very friendly.

Grosse Terrasse mit herrlichem Blick in die Berge wie auch ins Tal. Ausgewogene Speisekarte. Freundliches Personal. Zur Zeit mitten in Baustelle. Daher Wochenende zu empfehlen

After checking in at 4 p.m. we wanted to move into the room. Oh shock, the room wasn't tidy and they forgot to prepare it. The second thing we had to realize was that it was not the south-facing panorama room we had booked and confirmed, but that we had been allocated a room with a north-east orientation. We immediately intervened at reception, with the result that the room was prepared immediately. The argument of an upgrade with a larger area was used to change the allocation of rooms. However, we weren't happy with the room, but we still had to acquiesce and, disappointingly, accept it. The breakfast buffet corresponds to the standard of a 3-star hotel. However, the staff seems to be overwhelmed and not technically trained. The buffet was not kept up to date and the tables were not cleared after leaving. When you spoke to the staff you got negative answers. There is an enormous need for action here! We were very disappointed with the hotel stay. Basically, the rooms would be pleasantly furnished and the bathroom would be clean and attractively equipped.

We stayed at the hotel on the weekend of January 21-22, 24. We really liked it, nice staff, good room. Quiet.

We booked a room for 2 without balcony for 2 nights. Room was pretty basic, with some smaller issues. However during the first night we were kept awake by a humming sound. Most horrible night ever in a hotel. We couldn't sleep not even with ear plugs. A friend of ours stayed in the room next to us, same experience. So we went to the reception an explained the situation. First reaction was that this is what you should expect when you book a cheaper room (with out balcony and mountain view). It took quite some effort to convince hotel management to offer us new rooms. During the rest of our stay they were pretty 'icecold'.