Chnusper-Becke in Saanen

A good wine bar 🍷 that gets busy.

Always happy 👍🏻 Top food, friendly staff and great chef. I can only recommend.

When the food truck opened in Château-d'Oex, the hamburgers were of great quality, the potatoes were on point and the service was spectacular. It was the best hamburgers and potatoes. As time went by, everything got worse. The potatoes look cooked and only taste like oil. There are never 2 portions of chicken to put in the "big American" or the staff often don't know that you can change the burger from beef to chicken. At the trailer near Gruyères, we tried it once, we placed the order, we waited in the car, when we went to see if it was ready, the employee told us that there was no chicken for our hamburgers, 20 minutes of waiting for it to come without hamburgers. Unfortunately we gave up going to the burger station. Because it was always a disappointment. I give it 2 stars just because at first they were very good, at this point it doesn't even deserve one star.

A superb hotel in a very beautiful location and surroundings. The room is generously sized, excellent and, above all, of high quality and beautifully furnished with a sense of detail. The view from the balcony was beautiful. This hotel is also perfect for conferences. These rooms are also large and well-equipped. And the service from the hotel management and staff was consistently as good as you could imagine. The restaurant was simply excellent, both in terms of the quality of the food and the committed and friendly staff. It was a wonderful stay.

This week there were five of us eating as external guests. The placemats were badly wrinkled and the service was lousy. The employee was overwhelmed. It took a long time to order drinks. When ordering food, he had to ask several times, even though my husband and I had ordered salt-crusted fish in advance. The fish was not cut up properly and I had huge equipment that should have been visible. (This wasn't the first time we've eaten the fish at Ernitage) The employee simply left everyone's ordered fries at the free table next to them. We had to create it ourselves. We also had to wait a long time until the table was cleared. We then put it together ourselves. Some of it wasn't even cleared away. When pouring the wine, the employee poured it as if it were water and the whole table had red wine stains. He didn't apologize! It wasn't our first time in the Hermitage, but it would be our last for a long time. For a 5 star hotel we expect a different service. We are not demanding guests, but we have never had such lousy service! A pity.