Level in Dübendorf

The sofa I bought is not only stylish but also incredibly comfortable. The quality of the material and the workmanship are first class. It fits perfectly in my living room. Customer service was also excellent - friendly, helpful and professional. I can highly recommend Möbel Pfister and will certainly shop there again in the future.

Very friendly consultants who take their time and give you competent advice.

Great, wide range. However, finding a product that you have seen on the Internet is almost impossible without help. Luckily, the very friendly lady at the information desk was able to help us, but only by calling a colleague. Unfortunately, the product, the Valdera chair, didn't convince us. We were never actively asked whether we needed help. A young man sitting behind a computer couldn't help us either. He doesn't know anything about it. We left the business without having achieved anything and only left with the following impression: as expensive as a pharmacy and without really good customer service. We won't come here again.

It's been a long time since I've been back at Möbel Pfister... If the order and structure of the design overwhelms you, you walk from one highlight to the other... Noble design, quality Swiss makers... Clear lines feel a bit cool - from memory, the Pfister used to be there Lots of knick-knacks, small items and decorations for the festivities... Nevertheless, it was a pleasure to be able to feast your eyes and experience the beautiful and noble things...

Nice branch with nice furniture

Good and quick advice and Pfister has a wide range

I received very friendly and competent advice at the Dübendorf branch. Bought the sofa bed and box spring bed and, to my great delight, they arrived before the originally planned delivery date. Simply a great shopping experience.

My sofa (ordered in May 2023) was defective and incorrectly delivered with a delivery delay of over 2 months. In addition, spare parts that were listed in the order were not delivered. I had to contact the seller several times to ask where my order was, but I was repeatedly put off and given incorrect timing information. The new sofa was not ordered immediately but only after 3 weeks because there was a misunderstanding in communication between the seller and customer service. The new sofa arrived perfectly fine in mid-February. The management personally addressed my problem and I was adequately compensated.

Service was excellent. Thank you!!

For my move, I ordered furniture for my bedroom from the Pfister branch in Dübendorf. The on-site advice was extremely professional and pleasant. However, from the moment the order was placed, a number of problems arose: 1) The delivery address was mixed up. 2) The pass-partout for the box did not correspond to the exhibition model. 3) The repeat order was not delivered as agreed. 4) The fitters had no access to the orders and were not informed. Everyone is completely stressed. 5) An employee in the logistics center was very rude. 6) The delivery date was specified incorrectly. 7) To this day I still don't have the legs for my dresser. 8) Despite two complaint emails and a phone call, I have not received any response. Been waiting for a month!!! Overall, my experience with "Pfister" was extremely disappointing. I therefore recommend that anyone interested visit another furniture store.

Nice advice on the phone, prompt delivery, they kept what was promised, thank you very much, we'll be back soon

I have no idea what the reopening means. It's a shame that none of the labels or labels on the products that I saw say "made in..." anymore. Cashiers have no idea about the product range. instead of just two people waiting bored for customers. clean up, organize inside and outside? the prominent can outside e.g. a friendly smile and I might have bought something. Friendly, helpful staff are expected when we reopen.

Great service & information ladies, very friendly. The operation of our new sofa was also excellent. So I'd love to come back.

Excellent service in the curtain department. First we had extremely friendly and pleasant service from a local employee in Dübendorf. She gave us very competent advice, took a lot of time, we never felt pressured into making a purchase and, thanks to the great advice, we decided to buy 2 curtains. Since we were very unsure about measuring, we also used the home service, which was carried out in an equally competent, friendly and very professional manner by Ms. Schmitt. Nothing was charged for the home service. That's what I call commendable customer service. Thank you very much, we'll be back.

Service, offer, quality, price… 🥇 top

Very friendly advice and a large selection! Discount through red pencil promotion...

Very good advice when buying a carpet (friendly seller). Nice products.

Very competent housing advisors and friendly and fast construction team. We are completely satisfied.

Friendly, helpful and they do their best to respond to the customer's wishes. Thanks. 🙏 .

I was forced to climb naked onto the red Pfister chair and then sit on a 1.5L Fanta (shokata). This was extremely painful and traumatizing (I hate Dübendorf!!!)

Pleasant shopping experience in spacious rooms, very competent, friendly advisors, value for money is right!

In this price range, personal advice is worth its weight in gold! The customer information was still available after 10 years of the last purchase - the forecourt to heaven...

Möbel Pfister is a brand in that's well known for its quality rather than quantity. Looking for TV cabinet we've visited this place. Unfortunately we could not find the right furniture however there is always something you like and buy from the kitchen or household area. Since it was a day between christmas and new year the store was overrun hence the staff was pretty much stressed, but yet friendly. If you are looking for a good quality furniture, this might be an address to have a look at.

First-class advice and consultants who can listen, understand and implement.

We were looking for a box spring bed. We got advice from two employees. They helped us a lot in clarifying our needs. It has a large selection of beds, box spring beds, furniture, decoration, etc. Thank you for your support and search for an ideal box spring bed.

Nice extensive business, upper price range and a very bad team in the collection warehouse. I wanted to take chairs without a box, which I was refused, at the end of the unfriendly conversation they put a knife in my hand, then I should do it myself...

Attractively furnished, large selection of furniture, nice salespeople, A bit confusing, more information boards showing where things are would be helpful

To date I have only had good experiences, especially with the competent and patient sales team. I'm looking forward to the renovation work finally being completed and this great store being presented in its new splendor. Thank you and please keep it up!

I am really disappointed with Pfister's customer service. I bought 2 box spring beds for my sons. First we went to the store and tried out a similar bed. I then asked the seller if the bed I found online was the same as me, and the answer was it was very similar. The quality of the mattress, bed and topper is catastrophic. I complained to Pfister and got a suggestion that I can return the beds but have to pay 30%. The customer service manager compared it to a Fiat, meaning the quality of the bed is the same as Fiat. The customer service manager wasn't interested in offering me a decent solution either, he kept repeating himself. I will avoid the Pfister furniture store in the future, as there are many other furniture stores that offer better customer service.

It was handed over to the friendly salesman Mr. Ferrez in this huge store, who served me very competently and ultimately found a suitable bed for my son. Was definitely worth a visit!

We ordered a bed and waited 8 weeks. We asked online if we could get it on Sunday because it was on sale on Sunday. Then a woman called me and said we could get it. We have to order the delivery truck online. In the evening after work I wanted to reserve it and it wasn't possible. We left on Sunday and called and said we have to look online, it works there We didn't drive there especially then they said it couldn't be done that way for free.

Super service! Very friendly, competent and inspiring!

Title: Excellent service and high-quality furniture - Möbel Pfister is convincing! Review: I recently had the pleasure of visiting Möbel Pfister and I have nothing but good things to say about my experience. From start to finish the service was excellent and the quality of the furniture was impressive. When we entered the store we were immediately greeted by a friendly and helpful employee who offered us assistance without being intrusive. He asked about needs and wants and helped us find the perfect furniture for my friend's home. What particularly impressed me was the large selection of furniture in different styles and price ranges. No matter whether I was looking for modern, timeless or classic furniture - Möbel Pfister had something to suit every taste. The quality of the furniture at Möbel Pfister is absolutely first class. I was impressed by the careful workmanship and high quality materials. It was obvious that a lot of value is placed on quality, which is of great importance to me as a customer. All in all, I can highly recommend Möbel Pfister. The excellent service, the large selection and the first-class quality of the furniture make Möbel Pfister a top address for anyone looking for new furniture. I will definitely shop there again. Conclusion: Möbel Pfister offers an impressive selection of high-quality furniture and excellent customer service. If you are looking for new furniture, you should definitely pay Möbel Pfister a visit. You will not be disappointed!

Just don't try to communicate. Tel understaffed. Hotline won't leave you hanging. It's your own fault if you sell to Austrians, then their systems apply...

Great service and a super friendly and knowledgeable staff. I have never been disappointed. They have a nice selection of almost everything you need for your home.

Today at Mönel Pfister. Wanted service and advice at Mobitare! The saleswoman ran away from us for 15 minutes :) literally! Since she was on the phone privately and was busy gossiping about ex-boyfriends instead of answering us! My husband ran after her provocatively and kept asking loudly hello, could you serve us? The woman doesn't even answer us! I don't know whether to laugh or cry! Sooo something bad at Möbel Pfister! Afterwards my husband went to complain to another floor and the woman was called out via microphone then she exploded and started swearing on the phone OMG now the idiots are calling me out too, I'll call back straight away! I was waiting next to her with my 4 year old child for my husband. (No sorry! from no one) that was the last time Pfister Dübendort from now on as always Shoppi Tivoli (friendliness is very important there)!!!!!!!!!!!

It's turned into more of a department store. Furniture is slowly going cheap, which is a shame.

One of my favorite shops for years! Very inspiring and always the best advice from the friendly, competent Ms. Rellstab.

Lack of customer focus. We bought an expensive sofa that was completely worn out after just 6 months and had a huge hole in it. But Pfister customer service doesn't care at all and we now have a broken sofa. Never again

Very friendly during sales. No response for more than 3 months when it comes to after sales service. Why would you pay a premium?

Initially wooden advice. I had the impression that we were scanned from head to toe to see if we could even afford the piece of furniture.

Nicely equipped newly opened Pfister. The advice in the curtain section was definitely the best. They have to work on their ventilation system - it’s excruciatingly hot. Also a bathroom sign is missing - it should be added along the main corridor to know you have to make a left.

The most unpleasant furniture store in Switzerland and also overpriced and old-fashioned.

Almost nothing when we visited: mattresses were all over, on the floor. The whole building was in renovation, but it was not mentioned anywhere outside the building

Good shop. Has everything and good quality too

Dear Ms. De Donno, thank you very much for your extremely customer and service-oriented, helpful, competent way of working. We can't wait to sleep with the new pillows and duvets as well as the respective covers 🛌 😊Thank you very much, we'll be happy to come back!

The branch will be under renovation until August 23 and there is almost nothing on display. If you want to see a construction site, feel free. For us the visit wasn't worth it.

We were actually Möbel Pfister customers for many years and invested a considerable amount of money there. However, our experiences last year and this year are absolutely unacceptable. Delivery dates were repeatedly postponed and damaged or incomplete items were delivered. The company has failed to adequately address this issue and has instead attempted to shift blame elsewhere. The staff were extremely unfriendly and unhelpful. Unfortunately, Möbel Pfister has no longer achieved its former standard!

Great customer service and customer service. Competent, friendly and courteous. No stone is left unturned until the solution is found.

Is under renovation. If you don't want to risk silicosis, it's best to avoid it

Mobility department boss not very friendly otherwise great.

Everything should start there with a smile. Except for me, hardly anyone smiled. In the end I bought and am satisfied.

Today's furniture stores are almost all the same, not bad but not good either and there is nothing particularly special about Möbel Pfister. If you need staff, you have to look for them. If you don't need advice, they'll be there to help you.

A young trainee served my wife “perfectly”. My wife was thrilled by the gracious exchange of a duvet cover. It's nice that there are still shops that work so well. 💐

Very good, competent, friendly service

As a long-time customer, I have been very disappointed the last few times. The curtains ordered worth x thousands of francs were delivered in just under 2 months. Delivered late (over 4 months in total). Some were too short, some were missing, the pleats weren't the right ones... after many calls, home visits and discussions, the curtains weren't hanging to my satisfaction and no one felt responsible. I will definitely not buy from Pfister again despite the nice (but also stressed) employees on site.

Christmas exhibition is always worth a visit

Good selection of furniture, stylish.

Very good and beautiful furniture house

Recently I was in the office furniture department because I was looking for an office chair. Ms. F. took a lot of time to advise me and explained the different models very well to me. The kind of professional and courteous advice you could only wish for. I have now found exactly the office chair that is optimally tailored to my needs. Thank you again for the great advice!

Received very nice purchasing advice. Ordering and delivery went without any problems.

Not the cheapest provider. Good and competent advice. Large selection.

Great selection but many overpriced furnitures

We always receive good advice and the quality of the furniture is good. Price performance is right.

The complaint below was answered very professionally and resolved to my complete satisfaction: ---------------------- To get straight to the point. I actually belong to the category of "5-star givers" but I really had to get annoyed several times here. I bought a bed and was disappointed several times during the trip. The consultant was very courteous and gave me very good advice. With a little pressure and questionable arguments, he pushed me to complete the deal on the spot (if I don't complete it today, I'll have to wait 3 months longer). So far so good... a salesperson's job. But with the conclusion the service came to an end. It was agreed that he would send me a fabric sample so that I could check the color. I had to check 4 times before this came. But then it worked. Every time I called, I got a dubious voicemail, the "overflow box 44", or at least that's what the text message on the voicemail said. I must have pointed out to Pfister five times that the “overflow box 44” was a bit strange. Nothing has changed. Today I wanted to order something again, but the "overflow box 44" couldn't help me today either. The product delivered, however, is top. That's why, in my anger, I gave it 3 stars.

Nice exhibition..well presented

Everything was great, except for the service at the checkout

It used to be a great shop, but unfortunately it's a bit over now. Zero enjoyment of serving the customer, seemingly zero enjoyment of the job overall and zero knowledge of the product. Very unfortunate.

Bad customer service. It's very frustrating. It's a shame, we wanted to arrange more furniture to furnish the holiday apartment. I would love to support a so-called Swiss company, but not like that. Do not want to anymore. We now order everything online on WestWing or Connox - great service. The customer is still king.

He's just not the Pfister he used to be. Quality has declined.

I wanted to buy a sideboard with my partner today. Sideboard found. Price 1899 chf. At Pfister 1499chf. Good price..!! Then I dared to ask whether something could be done about the price. Because the recommended price a few months ago was 1499chf. Couldn't explain how the price had suddenly increased in 2-3 months..? The lady was visibly upset...told me that raw material prices had risen. When I asked how to get a 400chf price increase from the supplier, the lady said... WE ARE NOT AT THE BAZAAR HERE!!! Could it be because of my southern appearance? Or am I too sensitive? I think it was because of my background!!! VERY AMATEUR, VERY UNPROFESSIONAL!!! CUSTOMER IS KING!! According to stories, that's how it was with Pfister!!!!

I think that the consultants are in the shop just wearing out their shoe soles wandering around and they don't see that the customer needs help, because in terms of competence... they're not in a good place yet, my goodness!

was looking for balcony furniture and a parasol I went to Pfister because of the 30% promotion and received great advice from Ms. B I felt enthusiasm and expertise here Can only recommend Möbel Pfister Dübendorf :-)

Great furniture store with good advice

Maybe good quality but the staff must learn to be a little more friendly I had the impression of disturbing and above all what arrogance We are well received among the competition. Too bad everything is lost

bad, worse, Möbel Pfister! Selling patched together as new. The main beam, which is supposed to hold the most water, consists of 2 pieces of wood glued together. Anything broken from the factory is simply stapled together. No wonder the stuff doesn't last. The investigations took 4 months. In the end it turns out that this is standard at Möbel Pfister and that this is not a production defect. It's a shame, I always thought that Möbel Pfister stood for good quality.

We actually wanted to buy 10 new garden chairs and therefore drove an extra 50km to Dübendorf. Criticism #1: The furniture was outside and was all so dirty (Saharan dust a week before) that you couldn't sit down without ruining your clothes. #2: No sales consultant could motivate themselves to serve us (despite the beautiful weather). Only when we actively asked at reception was someone assigned to us. And that's exactly how it felt. What we then experienced was incompetent, uninterested communication that was reduced to the absolute minimum. #3: We weren't even made aware that there was more garden furniture on display inside. We could have easily imagined ordering one of the garden chair models, but that was the absolute opposite of a positive shopping experience. A large part of our furnishings is from Pfister, but unfortunately it won't be more than that. Brick-and-mortar retailers always complain about online retail and shopping in countries that are much closer to us, but they make such fundamental mistakes when it comes to the basics. PS: It was Monday and there were certainly more employees than customers in the store...

Pfister once stood for good service, quality and good - not exactly cheap - products. The second is still true, unfortunately the service is no longer there. I can well understand that products are delayed due to Corona. I can't understand why Pfister only informed us a week - after asking twice - that the sofa was delayed by 5 weeks. Don't we know this 5 weeks in advance? - is certainly no surprise for Pfister. Why is there no proactive customer information sent to the customer as soon as this is known? Inquiries sent by email to customer service as to why they were not informed earlier are not answered at all. This is simply followed by an impersonal standard letter by post (I wrote twice by email 🤔) five days before the agreed delivery date: “Delivery is delayed”. No answer to my questions… Every online shop can do this better. But with Pfister I have higher expectations... but selling is easy, Pfister apparently no longer manages to provide good, active and timely customer information. A pity…

Disastrous customer service. Bought an office chair in Dübendorf and paid for it directly. Office chair delivered defective by post. After much back and forth, a replacement chair was delivered 6 weeks later. Now: A reminder to pay for the office chair that was subsequently delivered. Using the phone puts you in an endless queue. No response to emails. No, not like that!

I've never felt the need to leave a review before, but with this experience I felt it was important. Yesterday I was looking for a mattress with my father and unfortunately I was very disappointed with the workmanship. Poor service, with little interest in selling. No advice and sometimes disrespectful treatment of the customer. (also told the receptionist on the ground floor.) Unfortunately, we left the store a little angry and with a bad feeling. Luckily, compared to the competition, we were still able to receive friendly and competent advice. I would look for new workers who know how to sell.

FINALLY I have exactly the tension sheets (30cm deep) for my mattress + topper that I have been looking for for so long. Excellent service (the lady was an expert and was able to explain the differences in cotton to me in detail) and very accommodating, you could also order custom-made items. If that's not service! The only thing I always have to be annoyed about is the dragon who has been at the checkout for ages: grumpy, unfriendly, I would even say dismissive (!) ... the poor Asian customer was overly polite but she didn't smile and of course not a word of English to help him. She needs another job, and it's not at the front.

We had great service and a nice employee

The last times we went to Pfister we were really disappointed. Empty, shelves, absent staff and everything everywhere, no order. It also doesn't look like someone does the correct staging. Things don't fit together. Last time was also our last.

I am satisfied with the products. Advice is always good.

Very good advice. Thanks for positive in sale

Looks like an Aldi (everything cheap, everything cluttered), grumpy, incompetent and unfriendly service. That's it, Pfistert.

Contrary to my last negative experience at xxl (owner of Möbel Pfister), my recent experiences are now very positive... top delivery, on time, simply an all-round professional service...

Unfriendly and unprofessional. We returned a coffee table today and they basically accused us of stealing the table. 30 minutes back and forth... I've always enjoyed buying from Pfister, I think this is the last time. Even Ikea is better!!!

Swiss quality is over in this company. You delivered our goods broken and the request for the replacement part is taking forever. ☹️

We needed advice in the branch for product information. We were very lucky and got a super competent advisor. She took a lot of time and even clarified a few questions directly with the furniture manufacturer in Switzerland. Ordering process and communication more than great. Buying furniture is fun, especially when you feel welcome as a customer.

Me and my husband we bought all our furniture here. Truly good quality and amazing service. The only thing is that after spending almost 10'000 chf on an order we still had to pay shipping, it wasn't a problem but I think it could had been taken over by the shop. Still my favourite furniture shop in Switzerland.

Good day I was able to receive great advice. Unfortunately, the configuration of the cabinet was no longer available due to a system error. In the future, you can forego the consultation or take photos of everything. The IT system is probably also managed by Facebook. It's a shame that the service is worse than at IKEA.

Great customer service. Keep it up! Thanks for putting the bed linen back.

In my opinion, the offer was combed through too drastically and the selection was reduced too much.

Amazing shop, really beautiful selection. High-end furniture and quite expensive but really really beautiful

After I was completely pulled over by LIVIQUE Dietlikon and Dübendorf, I had to go to the Pfister next door. The range is huge and the employees were all super nice and helpful.

Saturday afternoon at 3 o'clock, there was 1 advisor on the entire upper floor that we never saw... pressed the advisor button x times, 1 advisor from Mobitare even made a phone call saying we needed someone... after 50 minutes we gave up, but tried twice more. We were then given brief information about the item we wanted at the Mobilitare. A sofa purchase worth almost 3,000 francs was missed. When I go to other furniture stores, they usually have enough staff to even ask if you need help... especially on Saturdays!! Then we'll just buy it somewhere else...

We received excellent and very competent advice. The seller took a lot of time to answer our questions and find solutions to our needs. Finally we found the right bed, with a good mattress and frame. Such advice is only possible when visiting the store and not when purchasing online. Tasteful furnishings and very friendly staff. Large and free parking spaces in the parking garage. Gladly again.

Would like to get a discount from Nico Klöpfel.

After a long search for a box spring bed, we finally received the right advice (advantages/disadvantages, variants, our own experiences, calculating different configurations). In other shops it was always “take a look at the exhibition and call me”. At Pfister, the passion for advice led to the purchase. This is the only way stationary sales can sustain themselves in the long term. Products are generic, people make the difference