McDonald's in Luzern

We've eaten there twice recently, the restaurant is very clean and great. The floors give you a lot of options. The food was fresh and the staff was exceptionally friendly. A lady didn't speak German well, but tried very hard to help us. We would like to come again

The parking situation was a bit confusing.

A real disappointment compared to other McDonalds in Lucerne. Starting with the waiting time, the stay isn't much fun. Food made quickly without any effort.

My recent visit to this McDonald's restaurant was a delightful surprise. The establishment was incredibly clean, efficient, and modern. The cleanliness was particularly impressive, with every surface spotless and well-maintained, reflecting a level of care and attention that is not always present in fast-food establishments The efficiency of the service was another standout feature. The staff was professional, discreet, and willing to help, ensuring a smooth and enjoyable dining experience.

Great team 😀 Very nice manager Marina ♥️

Ordered a veggie burger and got the meat variant with an extra piece of bacon instead. Thanks a lot for that...

terrible staff, rudeness and lack of respect for the girl named Marina or Romina. They were embarrassingly rude. I hope your managers realize this.

Filet-O-Burger was warm for at least 2 hours. Couldn't be eaten, was like chewing gum. The employees wanted to wait for the newly ordered fish burger, but the branch manager put the warm one in the bag. Bad.

I thought after the reopening the staff would be different (nice). Unfortunately, some of the staff neither speak German nor are they helpful. Since the whole center has reopened, people don't know their way around yet - which is normal. If you ask for help there, you will get rude answers. If you want to order directly at the checkout, you will be shouted at and pulled (not in a friendly way!!!) to the display - yes, you read that right. An employee there said they didn't have time right now (McDonald's was empty), the gentleman should order here, you can change the language and everything would be described with pictures. Of course, the whole thing was expressed in a tone as if you were an alien. The poor gentleman who was obviously overwhelmed (older gentleman) then simply walked out again. So that's how service works today - bravo!

I'm disgusted by this place and won't go there again. I took it home with me and saw that the burger was different from what I ordered, although the sticker was correct

We ordered a veggie burger and then a burger came with veggie packaging, but it wasn't a veggie, it was chicken. In addition, a second burger that we ordered cannot be served.

Marina the old lady that works here was the rudest person I had to deal with! She knows zero English so she starts yelling at you in German because you have to know German to be a customer for her !

Long waiting time and then unfriendly, the McFlurry was poorly stirred and left standing for too long, so the ice cream was already in a melted state.

very badly organized restaurant. They should take the franchise from them.

Cold Big Mac, wrong order & missing sauce

Restaurant currently closed even though it says open on Google. Impudence!

Such cheekiness. I've been here in the rotz booth for an hour and haven't gotten my food, despite asking twice. Also, the staff can't speak German or English. In the end, the staff would rather go have a smoke than bring me food. And then this child's birthday...

Simply very good conditions and top friendly staff. Can be recommended to go at any time. 👍👍

Wrong order again and again and not gossiping about the sister-in-law in Albanian

Quite shabby, wanted to go out to eat and then the shack moved.

The last 3 take away orders were either wrong or incomplete. Then maybe something controversial. But I'm in a Swiss McDonald's and not in Pristina? Or? Unfortunately I don't have that impression. It's simply not possible for the entire workforce to not speak German among themselves in front of the customers. So to management, have an influence on your workforce. If it works in German.

The croissants weren't done , still mushy in the inside ........which shouldn't happen especially if you leave them long enough outside to raise properly and afterwards in the oven too

The employee who brings the ordered items to the table could show a little more enthusiasm. But you can see straight away that many of them don't feel like it. No greeting, no thanks and goodbye... Just a grim look. Very unsuitable for the catering sector. Food is like any other McDonalds

Fast service, to few napkins, the restaurant looks a bit used.

Had a frappe with my girlfriend. I ordered a sugar donut but they didn't have any and gave me a chocolate donut. was very cool

I just wanted burgers and chicken wings but the dirty shop didn't have any chicken wings maaaaan

No straws given. Didn't get a glass, despite ordering medium

Excelent staff, went and searched for a different toy for my two children's happy meals, helpful all the way.. food was good and warm.. danke schön!

Fast service, the first guest today probably had a long wait for it to be hot and fresh

Unfortunately, orders are always wrong. Order without cucumbers, comes with... I'm allergic. Order without tomato, it comes with... well, unfortunately I don't go to the mc in Emmenbrücke..

When we buy a Happy Meal we always order an extra burger with it and they don't give us what we ordered extra every time. They always underestimate our menu. All McDonald's say the same thing. We always give money for nothing. We regret every time we buy something from McDonalds that these actions are not correct and our money is wasted.

Everything perfect, I'll be back

Soo a dry donat, tastes like nothing

It was quite pleasant for MC. Tables were clean. When ordering, you could only personalize what you wanted to change afterwards, which bothered me a bit.

First of all, our number wasn't written to, staff said it wasn't true!!! 3 order panels worked very poorly, 2 fruit purees and an extra sauce were missing, plus an impossible toy in the Happymeal. My boys were very disappointed and I can't believe it which is supposed to be considered a game. All in all, I give it -3 stars, not a plus

Orders are always processed quickly and the staff is friendly. Perfect meeting point before going to the cinema.

The two stars are because the burgers are still delicious, But the size is disappointing, they are getting smaller and smaller, and this last time I was shocked when I opened the box I found a tiny hamburger, the box itself will arrive shortly. I personally go to the other side.

Wrong material delivered, a burger and a squeeze bag were missing, but there was little going on. Quite simply a poorly run restaurant! Change of boss!!!!!!!

super unfriendly staff. no German. I said “excuse me, miss” 3 times. there was no answer. As I said. either deaf or disabled 20min wait for 2 happy meals. This location is not recommended.

I can't understand all the complaining about supposedly incorrectly packed and incomplete orders. There's never been anything wrong with me. And for everyone who calls the food rubbish, why do you go here if you don't like it anyway? Probably just that you have something to complain about.

Our order and 9 nugets for free

Last night I was eating at McDonald's and the boss was very rude and had a bad voice. An older woman. 👎talking bad words to his mother

And a good reception center there is also the idea and more ➕ also 1 cinema and with many convenient parking spaces the first hour is free with parking for disabled people and other services

It wasn't a double cheeseburger - it was a regular cheeseburger. If you can even call this mess that. Nevertheless, the waitress was completely convinced that everything was complete and properly packaged to take away... What a shame

You simply cannot manage to put all of the ordered and paid for goods into the paper bag. It's probably harder than we think...

You have to be very careful not to collect too much and that everything is complete. Unfortunately, I've already been screwed three times

Inside a small shopping center, very friendly staff, good service, those responsible are super helpful, one of the best in the area, without a doubt.

Tiptop. Fast, correct, as always

Currently open despite renovations, parking situation is very bad. The staff was very accommodating and friendly, Bravo for MC!

Wrong drinks given and wrong size

You will always receive quick service here. The burgers are very tasty, but sometimes poorly topped. For me, it doesn't change the fact that I enjoy eating here and that the dishes are good.

McDonalds is and will always be an option for those in between hunger pangs, good quality and good value for money

Just a regular McDo .. Fast, but just standard ..

Always. Again. Disappointed. Now I've had enough. I've had a hair in my burger here, childish arguments with the staff and orders repeatedly mixed up or carried out incorrectly. Now in my spicy crispy chicken burger where I chose no hot sauce, JUST sandwich sauce, I ended up getting just hot sauce. Incredible. It's a shame...I go there so much because it's on my way to work and we enjoy Mc after work, but we'd rather go to Sursee...

Ich war zweimal dort und jedes mal ettäuscht weil sie zwei menü pomes vergessen hatten und falsche hemburger auch noch erhalten kann nicht empehlen besser wenn sie ihre mitarbeiter lesen bei bringen.

Warum gibt es bei euch noch Kunstoff-Strohhalme? Das habe ich schon lange nicht mehr gesehen.

Kein Drive in mehr. Mühsame Baustelle

DIE MITARBEITER SIND NICHT SCHLECHT, WAS SCHLECHT IST, IST MC DONALD UND SEIN CHEF DER AFRIKANER.

Es war nicht viel los. Wir haben von den 5 bestellten und bezahlten Saucen keine in der Tasche gefunden. 😠😤

Molto comodo all'uscita/entrata dell'autostrada.. Cordiali e veloci nel servizio 🙂 ottima esperienza..

Sehr guter Burger, schneller und freundlicher Service. Alle Schutzmassnahmen für bzw. gegen Covid19 vorhanden..

Ich weiss es ist eine harte zeit da Aber das personal dürfte etwas freundlicher sein

Mitarbeiter haben nicht auf Maskenpflicht bei 2 Kunden aufmerksam gemacht. Standen direkt daneben. 👎

(Traducido por Google) Dado que hoy en día es obligatorio llevar una máscara en Suiza, pero no en la sucursal de Seetalplatz en Emmenbrücke. Los empleados no pudieron informar a 2 clientes sobre el requisito de la máscara. Como cliente, asumí el control. Demasiado para la seguridad del cliente. (Original) Seit heute gilt schweizweit Maskenpflicht, nur in der Seetalplatz Filiale in Emmenbrücke nicht. Die Mitarbeiter waren nicht in der Lage 2 Kunden auf die Maskenpflicht aufmerksam zu machen. Ich als Kunde habe das dann übernommen. Soviel zum Thema Kundensicherheit.

(Traducido por Google) Estaba en el metro al lado de McDonald's (Original) I was at the subway next to McDonald's

(Traducido por Google) Muy lleno (Original) Sehr voll

(Traducido por Google) No visitar comer frío y no muy amigable. (Original) Nicht zum besuchen essen kalt und nicht grad freundlich

(Traducido por Google) Casi ninguna hamburguesa en oferta Ordene solo en la caja Servicio arogant (Original) Kaum Burger im Angebot Bestellung nur am Kasten Arogante bedienung

(Traducido por Google) Buena comida, personal agradable y ramas limpias. Simplemente genial👍 100% recomendable (Original) Gutes Essen,nettes Personal und saubere Filliale. Einfach toll👍 100% empfehlenswert

(Traducido por Google) Servicio súper rápido y comida clásica de McDonald's. (Original) Super schneller Service und klassisches McDonald's essen.

(Traducido por Google) Mc que esperas ahí 😔😔 (Original) Mc was will man da erwarten 😔😔

(Traducido por Google) Ayer por la noche en el mc emmen. 2 tocino grandes y sabrosos con 2 carnes ordenadas. Soowas de gruusig y luego el súper bollo que era demasiado pequeño. Nunca he comido hamburguesas tan malas en ningún otro lugar excepto en Emmen. Cobrar 10 francos por esas hamburguesas ... una cosa descarada. La amabilidad es limitada. (Original) Gestern abend im mc emmen. 2 big tasty bacon mit 2 fleisch bestellt. Soowas von gruusig und dann noch das super bröötchen wo viel zu klein war. Solch schlechte burger habe ich noch nie sonst wo gekriegt ausser in emmen. Für solche burger noch 10 franken verlangen....eine frechheit. Freundlichkeit hält sich in grenzen.

(Traducido por Google) Mc best (Original) Mc best

(Traducido por Google) Así que voy al MC aquí en Emmen, ¡pero no ha sido tan catastrófico como lo es hoy! Gran tocino sabroso sin tomates y con patatas fritas y té helado. Conseguí un Big Tasty SIN tocino, tomate y té helado, estaba Cola Zero. (Original) Also ich gehe ja zwischen durch mal zum MC hier in Emmen, aber so Katastrophal wie heute, war es schon lange nicht mehr! Big Tasty Bacon ohne Tomaten und mit Pommes und Eistee Bestellt. Bekommen habe ich ein Big Tasty OHNE Speck dafür mit Tomaten und stat Eistee gab es Cola Zero.

(Traducido por Google) Muy bien (Original) Sehr gut

(Traducido por Google) ¿Alguien puede explicarme que la hamburguesa Wiso se ha vuelto tan pequeña? (Original) Kann jemand mir erklären Wiso burger so klein geworden sind.???!!!

(Traducido por Google) Si ordeno 2x6 pepitas y pago ducha 2x6 y tres veces n6 Kahba (Original) Wenn ich 2x 6 nuggets bstelle und zahle dusch au 2x6 drih und ned 1x6 Kahba

(Traducido por Google) Limpio, pero la gente no se ve bien durante este período de Corona. La desinfección no fue frecuente y el desinfectante estaba vacío. (Original) Sauber aber es wird nicht gut zu den Menschen geschaut während dieser Corona-Zeit. Es wurde nicht oft desinfiziert und das Desinifiktionsmittel war leer.

(Traducido por Google) Simplemente malo Pedí doble Big Tasty, pan 2 veces más pequeño de lo que debería ser, pedí 2 papas fritas, son gomosas (ambas terminaron en la basura). El personal también debe ser más amable. Nunca más. (Original) Einfach schlecht. Hab double Big Tasty bestellt, brot 2 mal kleiner als sein sollte, 2 Pommes bestellt, sind gummig(beide im abfall gelandet). Personal sollte auch freundlicher sein. Nie wieder.

(Traducido por Google) Operación muy rápida y eficiente. El personal fue amable. (Original) Sehr schnelle und effiziente Bedienung. Das Personal war freundlich.

Beste leben bedienung okeckeres essen schnelle.lieferung an den platz

(Traducido por Google) La comida es deliciosa y dale 5 estrellas (Original) Essen ist lecker und gebe 5 sterne

(Traducido por Google) ¡Como si no fuera suficiente para subir los precios, ahora han hecho que Big Tasty sea más pequeño! Esa fue una gran decepción después del cierre. :( ¡No funciona en absoluto! (Original) Als wäre es nicht genung die Preise zu erhöhen, haben sie jetzt noch den Big Tasty kleiner gemacht!! Das war eine grosse Enttäuschung nach dem lockdown. :( Geht gar nicht !!!

(Traducido por Google) Pésimo servicio en el camino a través (Original) Terrible service in the drive through

(Traducido por Google) MC típico de Donald. sin nota de alivio (Original) tipico MC Donald's. nessuna nota di rilievo

(Traducido por Google) No hay hamburguesas frescas en tiempos de corona. Es realmente insípido. No te molestes en quedarte allí como un loco. Yo mismo lamento que ni siquiera puedas especificar. orden (por ejemplo, sin cebollas, sin pepinos, etc.) (Original) Bei Coronazeiten keine frische Burger. Ist echt geschmacklos. Macht euch nicht die mühe wie die Wahnsinnigen da anzustehen. Ich selber bereue es mann kann nicht mal spez. bestellen (z.b. Ohne Zwiebeln ,ohne Gurken etc.)

(Traducido por Google) Perezoso (Original) Faul

(Traducido por Google) Ni siquiera es capaz de dar 4 salsas. Y no, no estaban estresados ​​..... (Original) Nicht mal fähig 4 Saucen mitzugeben. Und nein sie waren nicht im stress.....

(Traducido por Google) Creo que es genial que puedas volver a conducir incluso en el momento difícil actual. Como siempre, la comida es buena. Lamentablemente, el personal del mostrador de pedidos no está calificado ni motivado y no entiende el idioma. Como resultado, se aceptan pedidos incorrectos ... ¡A pesar de los cupones existentes que todavía están en la caja, no serán aceptados! (Original) Ich finde es toll, dass man auch in der momentanen schweren Zeit wieder in den Drive gehen kann. Essen ist wie immer gut. Leider ist das Personal am Bestellschallter völlig unqualifiziert / unmotiviert und versteht die Sprache nicht! Dies hat zurfolge das falsche Bestellungen aufgenommen werden... Trotz vorhandenen Coupons welche weiter auf den kassenzettel vorhanden sind, werden nicht akzeptiert!

(Traducido por Google) Siempre bien (Original) Immer wieder Gut!

(Traducido por Google) Esperado 20 min (Original) Wartete 20 min

(Traducido por Google) No pude pasar por Drive in. 🚴🏿‍♀️ (Original) Ich konnte nicht mit dem Velo durch den Drive in fahren. 🚴🏿‍♀️

(Traducido por Google) Lo que falta cada vez es normal con el emmenbrücke Drive (pedido para 4 personas). Luego llame y obtenga la próxima vez. Hoy ni siquiera me sirvieron en el camino. Primero, el empleado dice a través de la trituradora que debo esperar rápidamente. Después de esperar, ella dijo que debería ir a la ventana. Ya que también esperó. Había 2 personas en el pedido. Pero no Todavia estoy esperando Entonces fui. El servicio / amabilidad con el cliente es muy malo. Si alguien hubiera dicho que tomaría más tiempo o que no seguiría, habría esperado más. Pero no, no es posible arrastrarlo y dejar que el cliente espere. (Original) Das jedesmal was fehlt ist normal beim Drive emmenbrücke (Bestellung für 4 Personen). Rufe dann an und bekomme es das nächste mal. Heute wurde ich nicht mal bedienst am Drive. Erst sagt die Mitarbeiterin durch die Besrechanlage, ich soll schnell warten. Nach dem Warten sagte sie, ich soll zum Fenster fahren. Da auch gewartet. Drin waren 2 Leute am bestellen. Aber nein. Ich immer noch am Warten. Bin dann gegangen. Service / Kundenfreundlichekeit ist sehr schlecht. Hätte jemand gesagt es geht länger oder sie kommt nicht nach, hätte ich auch länger gewartet. Aber nein, es in die länge ziehen und den Kunde warten lassen, geht gar nicht.

(Traducido por Google) La unidad en servicio en el McD Maxxx es extremadamente poco profesional. Las órdenes estuvieron defectuosas por varios meses. Por un lado, los productos no estaban completos, por otro me equivoqué. Sucedió al menos 5 veces seguidas y estoy empezando a preguntarme qué tan concentrado está el personal allí. (Original) Der Drive in Service im McD Maxxx ist extrem unprofessionell. Über mehrere Monate hinweg waren die Bestellungen fehlerhaft. Auf der einen Seite war die Ware nicht komplett, auf der anderen kriegte ich falsche Sachen. Passiert ist das mindestens 5 mal in Folge und ich frage mich echt langsam wie konzentriert das Personal dort ist.

(Traducido por Google) Buen café, delicioso helado (Original) Guter Kaffee, Leckeres Eis

(Traducido por Google) Excelente (Original) Super

(Traducido por Google) solo McDonald's ... así es como es (Original) einfach McDonald's... ist wie's ist

(Traducido por Google) Fue genial (Original) War cool

(Traducido por Google) Como siempre, los mejores restaurantes de comida rápida. (Original) As always best fast food restaurants

(Traducido por Google) Estándar (Original) Standart