McDonald's in Thun

The McDonalds has lost a lot of its former charm because the entrance is already full of people hanging around and congesting everything. If you still have to deal with the crammed mountain of rubbish, then at most it's "to take away". You can forget about the upper, uncleaned floors. Too bad.

Attractive McDonalds with a large space and a view of the Aare.

I was at the McDonald's in Thun today at 4:40 p.m. and was very disappointed. I had to wait almost 5 minutes to pay at the checkout. The lady could hardly speak German and asked me to give her numbers on the ticket machine. Then I had to wait almost 15 minutes with my children for 2 happy meals Wait and when they finally came the lids of the drinks weren't in good condition so my son spilled half of his cola, the fries and chicken nuggets were almost cold and the conditions were stressful and very unfriendly and the floor and tables were so dirty I had to clean the table first before we could sit down and the benches weren't clean and we couldn't use the toilet because there were so many people standing in line and those who came out said it was dirty, so it was a very big disappointment today.

I only drank coffee, but it was really tasty. The toilet leaves a lot to be desired! It didn't have toilet paper and it wasn't very clean either.

is located in the city center. No parking spaces for cars. Parking garages nearby. Often busy.

Very fast and good like all the other McDonald's 👍🏻

Very bad. 1, Fallscher table served 2, My burger has already been eaten 😡

Fast service. Assortment of McDonald's

I ordered a Big Tasty Single and it was ready after 1 minute The burger was a disaster, not warm, i.e. cold and disgusting

Everything fine. Outside tables a bit grubby. Service extremely friendly.

I don't want antibiotics in my burger.

Today we noticed how two customers were completely shouted at and threatened with the police and finally thrown out. From what we heard, the customers were right but the manager didn't want to see that... so she threatened to call the police and shouted throughout the store... which of course made the visit extremely unpleasant. Otherwise the food is good.

Rarely eat there. Every now and then we eat and drink alone or with our son when we are in the city. I find the Mac rather expensive.

Tastes like any other McDonald's

Clean and excellent, there are outdoor and indoor seating

Very friendly staff. Always helpful and accommodating... even if you come just before work you are always welcome... thumbs up 👍👍👍👍👍

You are not allowed to use the upper restaurant area Too little space

Unfortunately the upper area is separate

Upper area closed you have to sit on wet benches, last time the fish burger was cold.

Is it really that much to ask to get everything I paid for?! I'll check my order in the store in the future because I can't rely on you at all. You have the whole thing digitally, how hard can it be?

I received a free fries and didn't order any fries 10/10

Despite many bad Google reviews, I went to McDonald's in Thun today. I didn't have to wait long at all for my order and the Big Mac and fries were freshly prepared and hot.

Terrible, raw chips, indecent and rude service

The fries were still raw, when I asked to fry them a little more they told me that the McDonalds fryer was programmed that way

Overall very bad. long waiting time and you can find caterpillars in the food🤢. The boss wanted to make it clear to me that I was lying, even though it was a complete burger and NOT started, I had no advantage in getting a new one and yet it was only given to me when my work colleague took part as a witness...

McDonald's has been with me for decades and I am shocked to see that less and less attention is paid to hygiene and cleanliness. The four of us went to Mc Donalds in Bälliz 22 in Thun. The first floor was closed despite there being enough customers and this was probably only due to the fact that service would otherwise have to be served here. There was no soap in the toilets, neither men's nor women's, nor in the wheelchair accessible toilet. The floor in the toilets and the toilets themselves were, to put it bluntly, disgusting and no matter what you touch it sticks. How is hygiene in the kitchen supposed to work if those responsible neither check the basics nor have any interest in them? I don't suppose all the toilets ran out of soap at the same time? When asked about the situation, more than one employee did not know where the refill containers were. There is probably also a deficit in training here. The dreary entrance area and the "1 floor closed" board handwritten in felt-tip pen create an unfriendly atmosphere. With a now hefty price of CHF 16 for a Big Tasty Menu with a bun that's too small since Covid19, you have to think about whether you still need it. Will the larger buns actually return or will at least the price and the rest of the burger be adjusted? The big patty in the small bun really doesn't have to be there.

Today I visited the McDonald's in Thun and had an extremely disappointing service experience. The service was the worst I have ever experienced. I had to order from the self-service machine, which in itself wouldn't have been so bad if I didn't have poor eyesight. The food was packaged so clumsily that the drinks in the bag leaked. There was no "thank you", no goodbye - nothing.

Me and my friend waited 55 minutes for our food. After 20 minutes we walked down to ask and they said they would do something. After another 10 they said it will come and that they had a lot of orders. 70 other orders were served in this time when we finally said just give us the food and made them give it to us resentfully. Horrible service. Never going to this mcdonald’s again

I feel very sorry for employees because of AG

food was ok. Unfortunately the fries were cold and there was no straw for the iced tea

Very slow and poorly ventilated 20 mins wait for 2 cups of coffee and a cheeseburger

The food is that of any McDonald's, with some new features that we don't have in Spain and that are interesting to try, but otherwise the same. The restaurant is very clean. It is spread over three floors. The first one you enter, where you find the automatic checkouts to place your order and that they serve you at a table no matter what, if it is to eat there, a ground floor where the bathrooms are (you have to go with the ticket for the that you have consumed, since the doors have a code to open and you only have it if you have bought something), and an upstairs with a large space of tables, another automatic checkout to order and a children's area, like chikipark, to play . The different thing for us, that on one side of where these tables are facing the river and it is nice to eat with those views, as well as entertaining, we were there in the month of July and people bathe in the river by jumping off the bridges and letting themselves go with the flow... It was very curious to see and with the warmth it was there I wanted to try it🏊‍♀️ At the time we went 2pm there were almost no people. Ah!! It is a McDonalds without parking because it is in the very center. We were traveling by car and we left it in a paid parking lot nearby, because the little parking there is on the streets is all paid, has parking meters and only accepts Swiss francs, no cards or euros.

So it's best to practice layering the MCTasty again. Otherwise just tiptop standard as you know and love it :)

The first time in a McDonald's that the manager himself comes to the table and asks if everything is okay. We couldn't miss it, except for the humid and hot climate on the upper floor

Best McDonald's. Food arrives quickly and is also warm. The boss is very personable and asks everyone if everything is okay.

If you couldn't give it a star I would. The worker was rude

There was a hair in the food and they didn't want to replace it, very rude service.

Mcdonald supeeeeeeer big with one of the tables which gives a nice view of the river but on the other hand it is completely disgusting there are stains of sauces and anything absolutely everywhere and not even a hello from the employee

Everything was very tasty as always, no sooner had we ordered than the order was already delivered, sooooo quickly, everything was fresh and, most importantly, hot.

It was everything you would expect from an MC.

Every now and then, but now rarely, you go out for something to eat and yes, what can I say... just McDonald's

In Switzerland everything is perfect

The food is what it could be expected at this kind of fast food restaurant. Not terrible nor excellent. Interior is well designed and the arrangement of seats and tables gives everyone enough space. On the second floor there is a space with a very nice view of the river Aar.

We were not given 20 chicken nuggets. When we pointed this out, a very unsympathetic employee threatened us with the police. I don't recommend it...

Tedious ordering board, impersonal, just fast food

Got too little money back and no refund

Not tasty and the fries were forgotten.

Terrible service with terrible food the food makes me sick

Great for a McDonald's. Fast and doesn't forget any part of orders, from what I've seen.

Drinks are always confused with large and small sizes and the saleswoman was very arrogant on the phone - that just doesn't work

McDonald is McDonald! Every now and then I love the BicMac

Everything was clean, my order was fresh and tasty. The girl who served me was very friendly...

Food inedible, everything dirty and dingy, totally run down place. Unacceptable even for fast food.

A normal McDonald's on the main shopping street (Bälliz) in Thun. No more and no less. Waiting times are sometimes a bit too long when things are a little busier.

Couldn't order to the table. It was pretty tedious. The employee just said, “Yes, this function is currently broken.” I think it’s more like laziness. There is no hot chocolate either.

Unmotivated and unfriendly for years, working at a pace that makes you fall asleep, just chatting... Very sad in caring for anyone Space ... I've never heard of other Mäcis that's so miserable!!! A pity ...

Great service, good food! Simply great, ...... man, you can't hide this google where you are 😅😅😅 proset right there with sprayed white wine

Mc Thun: Fries too salty, burger lukewarm, lack of helpfulness at the vending machine, staff friendly, little time, location and toilet clean.

by definition a “food restaurant” because they are not “almost”.

Dry and cold burgers. In other branches the food is fresher.

Easy ordering and payment at the terminal. Quick preparation.

Very bad service if you order via app you have to wait 30 minutes very unfriendly staff the food tastes like the last snot and you don't even have to talk about the toilets I would recommend you never go to this McDonald's

I had dinner here on Sunday with a good friend. The burger, fries and chicken nuggets were very tasty. There weren't many people there so it was very comfortable. We'd love to come back.

Very disrespectful service. The manager at the checkout was very unfriendly and thought he could do something better. You shouldn't pay anything for a service like this!!!!

The manager in the black shirt was very disrespectful at the checkout

If you want to get involved in bad service, bad food and arguments with employees, then this is the place for you. You MUST order at the terminal but pay at the checkout, for whatever reason, it should be possible. Fortunately, this is not the case at every branch.

They serve lots of “mini” things which is great for a quick treat. Came her for some ice cream and it’s all great.

For a fast food restaurant, if several people order at the same time, you wait far too long. The employees are neither friendly nor do they have a smile on their faces. The service has been declining for years... The fact that as a customer you always have to check your order because something is often missing is nothing new either. The children's playground, if you can call it that, is also for nothing. Better none than something like this. Gets worse every year... The toilets are often dirty and broken. A PITY

Nice place with a view of the Aare river in the center and close to the historic center well served by public transport

Best boss, food is always delicious and employees are very nice

eat warm and tasty. Boss very nice.

was poorly attended, the chambermaids looked to the side, looked at us and laughed at us like we were in our faces.

By far the BEST place to eat in Switzerland. Long live America!!!!! Long live the queen!!! Lol

My MC Flurri Oreo was forgotten

Service is very bad. I always only order ice cream (McFlorry). It's made immediately and then sits on the counter in the warm kitchen for 10 to 15 minutes until it's my turn! Every time I have to ask if I could get my ice cream. And not once did I hear an apology! Just milkshake instead of ice cream!

Ordered and waited 1.5 hours.. suddenly I am informed via APP that the courier has completed his order. However, I didn't receive anything. When we asked the branch they just said: There's nothing we can do about it. You have to ask the courier. When I asked to send a new courier because you could still see my order in the system, they smiled and said no.

The food is good like other McDonalds restaurant. But the manager in Thun is very, very unfriendly. Is very annoyed with customers. I informed an employee that I did not receive a receipt and that I had even paid. She ignored me. Afterwards the manager calls the number 2-3 times in an angry voice. I went to him and told him that it might be mine, but I didn't get a number. He answered me very rudely that I had to report it and didn't want to let me finish. I hope he changes!

Once again e MC Raclette. Otherwise always the same.

The first thing the employee asked me was why I didn't order at the terminal. Thanks, I've already eaten. So I'll avoid McDonald's again for the next few years.

You can always eat quickly and tasty

There was hair in my burger and the employees are arrogant and I'll never go back

I was number 51 and 60 was ahead of me

Very clean, the staff were friendly and were able to help me with any questions.

McDonald's Thun is just really lovely. Every morning, every lunchtime and every night he is there for me... I look so great at you and the employees, they are sooo kings. If you go to McDonald's it's clear, I'll make my first choice! I love Mc Thun <3

I don't recommend it at all Very bad behavior and psychology Almost non-existent cleanliness The worst McDonald's branch I have ever dealt with

The food is normal McDonald's food but the view of the arre is unique. The toilets are the biggest snot the toilets are almost falling apart.

Error on the order, and forces you to buy a bottle of water when you just ask for a glass of tap water. Never seen before at McDonald's.

There is an Italian man with beard that not nice

Had food poisoning after 2 cheeseburgers. Lay flat for 3 days. Freshness and hygiene are probably not taken into account here

Already there twice and the last time! Very unfriendly and arrogant especially the boss!!

Beautiful location near thun river.

Very nice staff, good food for people with walking difficulties too

The staff was totally overwhelmed and very unfriendly

Because my colleague was wearing a crop top and an employee told her to wear more because it was forbidden and we found it disrespectful that you judged what you should or shouldn't wear.😡

Good and spetitve service as well as friendly

Despite the stress, fast service

Decent food, atmosphere was very nice, service super friendly and quick.

Me and my colleague went towards McDonalds at 11pm looking for food. Everything had been closed for an hour, including the McDonalds. Disappointed, we stood in front of the door of the McDonald's until an employee came and we asked if he had anything to eat. We said we would be satisfied with a roll. He would see what else he has. He came back with a full bag of hot apple turnovers. For me personally, employee of the month and savior of the evening. 5 Stars

very long waiting times, even when there are no customers

There is no cleanliness in the branch. He puts the lettuce in his hand