McDonald's in Neuchâtel

Helpful and smiling staff I took a McChicken menu everything was correct 👍🤗

An infection this Mc Do. Dirty tables, filthy floor, dirty storefront, to be closed. 20.11.2023 No change 12.11.2023 Still no reaction which can demonstrate that the customer is secondary, not to mention hygiene which does not seem to be a priority at all. Such an establishment is repulsive. The comments don't seem to move McDonald's. Oily exteriors as desired. Dirty.

Slow service but food ok. They put Swiss German radio in the background... It's quite shocking.

SLOW! Never had an order in less than 10 minutes which for a fast food restaurant in a train station is excessive!

Very dirty, difficult to find a clean table... As expensive as a restaurant but same quality as a Russian prison. Also no free toilets. You have to pay 1CHF

The only fault is that they do anything with the Sundeys

Terrible staff, abusive prices, terminals broken... burger king is 100x better

I enjoyed myself every time and the seats at the top of the stairs are super comfortable, The only problem is the brightness which is quite strong but otherwise it's not disturbing

Impossible to order with the application for more than 1 month and nothing is resolved

Madam, I called you, you don't answer me, it's shameful!! 😞😞

My daughter is currently starving and you don't answer my calls, it's shameful!!!

Classique. Fast not furious food

The slowest McDonald there is in Switzerland. You will likely to miss the train if you order there, even there is only you ordering.

Slowness and disorganization. My order mysteriously disappeared from the screen even though it was announced as "ready". I had to leave for my train without my burger even though orders that arrived much later and were much more complicated were already done.

The worst McDonald's in Neuchâtel if you can go to town or to Marin because at the station they are totally overwhelmed... Even when there is no one you sometimes wait up to 10 to 15 minutes the organization is lousy. Plus it takes me 4 to 5 minutes to get home and the food is already almost cold (even in summer...) The fries are cold 1 out of 2 times, 1 out of 4 orders are incomplete, they make portions of fries in advance so it's normal that they get cold quickly and it's almost always the same team that poses the problem... In addition I eat very often these days and also 1 time in 3 there is one or more pieces of bone in the meat of the bigmac... 2 years ago it was fine there weren't as many problems...

The only McDonald I know without toilets or hygienic facilities. I didn’t even think it was possible (or legal) in Switzerland.

This is truly unacceptable!! There are only 3 customers in the restaurant and there is a 30 minute wait because the kitchen is laughing, not only do I get the wrong order but I also miss my train, it's already the 3rd time, please concentrate!!

Very slow service, the restaurant is located at the train station, so people have a train to catch. Plus I ordered 4 CHEESEburgers only to realize that none of the sandwiches contained cheese…

Rather cramped conditions, but otherwise an ordinary McDonalds

I felt bad after eating at this McDonald's.

There are no toilets, for a restaurant I don't find that normal. The floor was sticky too...

Small place and if you eat outside rats and mice can join your meal

Good food, Dutch radio which was great. Sadly no available toilets.

Extremely long waiting times and very unfriendly service!

Deplorable state of the "restaurant" and many errors in the order...

Cheesurger and hamburger overflowing with Ketchup, barely melted cheese.. I waited 20 minutes for my order (2 cheeses and 2 hamburgers) they made a mistake from what I saw and we had to start again or I don't really know what.. anyway next time I'll go to the coop

Very slow service!!!! Don't have an appointment afterwards!!!!

One in two orders is wrong, I go regularly and very often they completely miss the chicken order you receive a chess....

There is no normal, clean food in Iraq, because home-made burgers in our restaurants are better than them

Serious doubts about hygiene, tables and floors full of food... with 3/4 of the lights not working or flashing, horror movie atmosphere guaranteed

Mcdo with little seating space No toilets to be able to wash my hands etc: I am sent to the restaurant next door to be able to go there and in the end the toilets are chargeable Ashamed !!!!!!!!! I don't recommend at all I'm not talking about the 14 minutes I waited for my meal To flee !

Dirty tables, not acceptable even if fast food

A Macdonald, simple and effective...

The upstairs room was too cold and the bread of my Big Tasty too small....shame

Cozy. attentive service! I would be happy to come back

Very often something is missing from the orders! It will be good to make an effort and concentrate a little!

Well McDonald's, I just find the list of dessert choices rather small.

That day it was filled with smoke and very very hot..it was evening..the air conditioning was broken..our Sundays were quickly eaten away.

All week long, no Mc Flury sundae and milkshake, for a fast food it's really not great and the management/logistics are bad. Bad and don't want to come back

Everything is at the highest level!

Fast service, friendly staff. I had spicy nuggets, apple turnover and coffee. The slipper was brought to me at the table as soon as it was ready. THANKS

Bad organization, order numbers do not follow, priority for Uber etc... place to avoid.

On an order of 2 drinks they managed to mess up one. On the verge of going berserk

I go to the terrace and they don't bring me my tray, they can't find me... I asked for no ketchup, I received some...

Unfriendly staff, don't forget to take the 2nd ticket which comes out with a little time at the terminal if you take desserts otherwise you have paid but they will never give them to you even with the receipt on the 1st ticket...

Incredible ordered 2 big macs and a happy meal and a box of 20 chicken, I was missing a big mac and half the happy meal. Worse and worse.

Fast food that feels good from time to time, we like it or not. But for a station, what a wait. You can easily miss your train by ordering 15 minutes before.

I am revolted! I just ordered a McFlury but it took 15 minutes to arrive and I missed my train because of that. Just had to pour ice into a jar, please concentrate.

Arrived 10:45 p.m. for 1 ice cream, doors closed. Around ten people are also in front, a staff opens and tells us that it is closed... In fact, 11 p.m. is the end of the job, not the end of the service.

McDonald's at Neuchâtel station. Disgusting fries...we're not surprised by the poor quality of McDonald's. Avoid

Staff bored, got wrong order. Never again!!

Already being a McDonald's employee, I can say that the hygiene is really not great in the kitchen and it's a shame because it's disgusting to be able to eat there!

Ordered a fast food, returned home with a 20 minute drive almost 30 because of traffic jams to finally be able to eat and you see there is no burger that you ordered... great confidence we can have it lousy part… especially since they weren't even in stress there were only two customers Fortunately, the McDonald's in Marin and in the town of Neuchâtel are careful because I will go to them most often..

Well, you order Chicken Spicy with Jalapeño. They said the sauce was spicy, but it was a normal chicken burger. The Cheese Burger Royal was missing bacon. There are no toilets, but apparently you have to pay in the Spettacolo Cafe. Welschland as ever, nothing matters... 😉

I waited outside the cash register because I didn't want to go through the terminal. No one came and yet people were served right in front of me. I waited 10 minutes, I missed my train and I couldn't order. Really disappointed

Not even toilets and nothing that he announces...if I had known I would have gone elsewhere to drink my coffee....

I'm very rarely seen in a McDonald's. For some reason, after x years, I wandered into a McDonald's branch and ordered a big tasty bacon. The staff was friendly and quick, the place was clean. The Big Tasty was very difficult to eat without making a mess. You needed a knife and fork, otherwise the contents of the burger would fall into the box. Too bad for the burger! In addition, the patty was almost fried to death. It tasted very dry. The sauce on top couldn't make up for it this time. The lettuce and tomatoes, however, were fresh and crunchy. The taste itself was good. If the patty had been as juicy as advertised, it would have been even better.

30 min wait to receive an incorrect order. Incompetent staff, courses for nothing, a lot of wind so that in the end we don't know how to take an order with three take-out menus. It’s annoying because at the MC DO at the station in Neuchâtel it’s recurring. To avoid

I ordered a big mac menu and we forgot my fries 😢 now I'm sad and I'm going to go to burger king because they don't forget the fries zbi

those who aggressively approach disabled people and move very far away from us (Covid reason) it's them who prepare food for us it's not us so if there is someone who has the virus it's them and not us 👋

I've already been to McDonald's several times but frankly this goes beyond anything I've ever seen... 45 minutes of waiting for the order, only to arrive home and half the things are missing, I would never set foot there again

A disaster!!! Once home we noticed that some products were missing, nothing was right! 1 hour wait for 3 menus. (there was no one there) Incompetent people, this McDonald's should be closed!

More than 20 minutes of waiting when there were only 5 people and small orders. We missed our train.

For the umpteenth time my order was not complete... arrived home and found that something was missing once again... and this time it was a Royal Cheeseburger for 6.90!!! Message to the Manager present on 11/25/2021 at 12:39 p.m.: the Royal Cheeseburger that remained hard on the shelf... it was the one from order 031.

Takeaway order 2 drinks were missing and the restaurant manager shouting at the staff and customers is unbearable

I have just been discriminated against by the manager of the establishment, I unfortunately cannot wear a mask for serious medical reasons and after explaining this to the manager and offering to show him my medical certificate he just opened the door for me and asking me to leave the establishment because he didn't want anyone without a mask and didn't want any problems with the police... Deplorable to treat people like this, a little more humanity and understanding towards people who are not “like everyone else and in good health”

Unfriendly waitress, normally there's no problem but here in Neuchâtel I didn't like the service

Good coffee but very slippery and oily environment..... Dirty including on the sidewalk!

Deplorable... Very slow order, employees try to follow but poor management! Waited 25 minutes for an order or was missing half the order once I got home!! I tried to call but each time it rings in vain. In short, it's borderline scandalous and it's not the first time.

The oldest person is unsympathetic, contemptuous, and does his job poorly. Back visit, bad fries, coke without gas. Hamburger completely crushed. All that, to take away. Not possible to report. Lost customer.

I have always been satisfied except recently when they made a mistake 4 times in my order... I have not returned a 5th time.

Why do you need a comment about Macdonals? Seriously ?

some employees do not shine with their intelligence to be polite arrogant and disrespectful

Disastrous welcome, incompetent service from students I think, the food is passable but cold and the hamburgers completely broken in their boxes. In addition, unpleasant and contemptuous staff, perhaps due to stress, are unable to repair their major incompetence. Place to absolutely avoid, best time to go a few more km and stop in Marin where it's top class. Big questioning to be made I think....

very unpleasant staff, especially the manager, the old woman, and the blonde with the glasses

Inside it smells like frying. It doesn't give you the impression of a clean place. The floor is sticky. One of the worst McDonald's I've ever eaten at (and I've been to several around the world)

This service at the McDonald’s Gare de Neuchâtel is too slow and the employees are disrespectful towards the delivery people, the same goes for the superiors. They should be given training to learn how to speak and respect people. We have very good relationships with the restaurants we work with but this fast food restaurant is not acceptable to us.

Ce n'est pas bon, C'est de la nourriture industrielle. Dans les hanburgers, il y a cinquante pourcent de graisse. Le pain est trop sucrée. Le but de ce restaurant est de rendre le consommateur addicte au sucre, Les vendeuses n'ont pas de poches. Le cadre reste très impersonnel.

Extremely slow service. VERY UNPLEASANT staff who do not hesitate to send customers away. A disaster ! Instead, go to the city center or to Marin.

Terrible service, waiting times we don't even talk about it. And as an employee would say: “if you’re not happy you can look elsewhere!”. This is indeed advice that I will follow...

J'ai 14 ans et ça fait 35 minutes que j'attends alors qu'il n'y a personne, j'ai une petite commande et la personne qui s'occupe du service a préparé toutes les commandes avant la mienne, de plus elle préfère rigoler avec ses collègues que de se bouger. Merci.

Plutôt bien mais rien d’exceptionnel

Nette angestellte und leckere Burger. Der Laden ist sauber, allerdings hat es manchmal zu viel Sauce in den Burgern.

Complètement nul même pas capable de changer les horaires sur leurs sites ? Mauvais information ?

MC Donald de la rue de l’hôpital on c’est fait viré et menace par le gèrent agressive sans motive valable . Agressive avec une Damme de 67 ans ! Grave ça réaction avec des clients inacceptable.Nous sommes parti sans menu et sans excuses. Tout cela parce que ma mère est rentré dans le restaurant pour me donner de l’argent pour payer . Il nous accuse de pas respecté les réglés d’hygiène complètement déséquilibré ce Monsieur. Plus jamais j’irai dans ce lieu .

Ils ne m'ont pas donné de serviettes et surtout pas de JOUETS dans mon HappyMeal

La nourriture est plutôt bonne mais est presque toujours tiède voire froide. Le service est souvent lent. Dommage pour un fast-food. Il m’est déjà arrivé de louper mon train à cause d’un service trop lent (même en ayant plus de 25 minutes devant moi). Je suis étudiant à Neuchâtel et je m’y arrête souvent donc j’ai beaucoup expérimenté ce lieu. Le personnel est très rarement agréable et accueillant (depuis quelques temps il y a une nouvelle gérante qui gueule sur tous les clients pour un rien). Si vous voulez manger McDonald’s à Neuchâtel, privilégiez celui au centre ville (service rapide, personnel plus accueillant et nourriture meilleure et chaude). Je ne recommande pas donc pas le McDonald’s de la gare. Un changement est nécessaire!

(Traducido por Google) Servicios muy lentos para una estación donde todo el mundo tiene prisa. (Original) Services très très lent pour une gare où tout le monde est +/- pressé..

(Traducido por Google) Mi té frío era agua. (Original) Mon thé froid, c'était de l'eau.

(Traducido por Google) Como todos los McDonald's en la parte superior, pero este a menudo tiene líneas de espera. (Original) Comme tout les Mcdo au top mais celui-là à souvent des fils d'attente.

(Traducido por Google) Un poco decepcionado de que los grandes sabrosos sean más pequeños pero sigan teniendo el mismo precio ... De todos modos, el Mac Donald's es como cualquier otro Mac Donald's (Original) Kinda disappointed that the big tasty are smaller but still the same price... Anyways the Mac Donald’s is like any other Mac Donald’s

(Traducido por Google) El personal no es muy servicial, pedí dos bebidas, incluyendo un gran frappe y me dieron pequeñas. (Original) Personale non molto disponibile, ho ordinato due bevande di cui un frappe grande e me lo hanno dato piccolo.

(Traducido por Google) Cada vez que pido una hamburguesa sin cebolla y sin encurtidos (soy alérgico a las cebollas y odio los encurtidos), ¿qué encuentro en ella? cebollas y encurtidos ... sin embargo, me parece que no es muy complicado leer un pedido correctamente. Pero bueno, si somos perezosos para leer las órdenes a expensas de la salud de los consumidores, depende de ellos ... nota: el mcdo reabrió este lunes después del cierre debido a COVID 19 y mi pedido fue el 3 del día, por lo que ni siquiera un error debido al estrés de la cantidad de consumidores (Original) à chaque fois que je demande un hamburger sans oignons et sans cornichons ( je suis allergique aux oignons et je déteste les cornichons) qu'est ce que je trouve dedans ? oignons et cornichons.... pourtant il me semble que ce n'est pas très compliqué de lire une commande correctement. Mais bon voilà si on a la flemme de lire les commandes au détriment de la santé des conssomateurs c'est à eux de voir.... note: le mcdo à rouvert ce lundi après la fermeture à cause du COVID 19 et ma commande était la 3ème du jour donc meme pas une erreur due au stress de la quantité de conssomateurs

(Traducido por Google) El último McDo con mis dos hijos durante unos meses probablemente ... me encanta como siempre ... (Original) Last McDo with my two sons for a few months probably....loving it as alaways...

(Traducido por Google) Allí, más que en cualquier otro lugar, debe verificar su pedido antes de irse, extraño algo de 2 de cada 3 veces y los mensajes que se dejan en el sitio de McDonald's para informar que no se han respondido. (Original) Là-bas, plus qu'ailleurs, il faut vérifier sa commande avant de partir, il me manque qqch 2 fois sur 3 et les messages laissés sur le site de McDo pour le signaler sont restés sans réponses.

(Traducido por Google) Parte superior (Original) Top

(Traducido por Google) Agradable para una comida rápida Esta bien ubicado (Original) Sympa pour un repas vite fait Il est bien situé

(Traducido por Google) ¿Alguna vez has tratado de ir allí cuando tienes una maleta y la planta baja está llena? Es imposible llevar una bandeja con una mano, su maleta con la otra y subir las escaleras. (Original) Avez-vous déjà essayé d'y aller quand vous avez une valise et que le rez-de-chaussée est plein ? Il est impossible de porter un plateau, d'une main, sa valise de l'autre, et de monter les escaliers

(Traducido por Google) La hamburguesa con queso era buena ... Simplemente no esperaba que tomara 10 minutos para 1 hamburguesa con queso, cuando no había otros clientes. Me hiciste perder mi tren ... 😓 (Original) The cheeseburger was good.... I just did not expect it to take 10 minutes for 1 cheeseburger, when there where no other customers. You made me miss my train... 😓

(Traducido por Google) El servicio es lento, el área en la que esperamos nuestros pedidos es muy pequeña, se sirve tibia, y es el Macdo lo menos bueno que conozco (y he hecho mucho mcdo) y No es justo una vez porque voy a este mcdo muy a menudo, ya que está cerca de mi casa, pero desaconsejo encarecidamente que vaya al centro ubicado en el centro de la ciudad, es mucho mejor y más rápido. Una vez pedí un filete de pescado y había una media rebanada vulgar de queso cheddar y muy poca salsa, realmente no era correcto. CHAKALS reales en este mcdo. (Original) Le service est lent, la zone dans la quel on attend nos commande est très petite, c’est servis tiède, et c’est le macdo le moin bon que je connaisse (et j’en ai fais beaucoup des mcdo) et c’est pas juste une fois parce que j’y vais très souvent à ce mcdo vu qu’il est près de chez moi mais je déconseille fortement, allez plutôt à celui qui se trouve au centre ville il est nettement meilleur et plus rapide. Une fois j’ai commandé un filet-o-fish et il y avais une vulgaire demi tranche de cheddar et très peu de sauce dedans vraiment pas correct. De vrai CHAKALS dans ce mcdo.