McDonald's Restaurant in Bern

Just stop another McDonald branch. The cleanliness and staff are top notch, and the ambience is bright and open with the many glass walls. And there is also an outdoor area. I've been there several times and have nothing to complain about.

Got far too little Ragusa chocolate in the mcFlurry...... First time was much better...

Things were forgotten several times, customer service didn't answer and you didn't get a refund or the things were delivered... absolute filth

Absolute impudence. You order the burger without cheese and it comes with it. It can happen, but if you don't want to correct the mistake, that's an absolute shame.

Very friendly, helpful and clean

Quick to order and eat something, reasonable prices...

...too bad there's no tea or coffee in cups

McChicken without a fuss when I noticed the employee at a normal volume and was insulted by the deserter. Not the first time this MC Donald has visited. Always the same!

We have 20 minutes for a CHEESBURGER!!! waited because mc's lulatschs gave the wrong number!!!!! There are people who still have to work!!!! After 15 minutes, an employee finally came up to us and asked us what number we had. It turns out that a cheeseburger had been sitting on the counter for at least 10 minutes and was labeled with the wrong number and we waited in vain. Very disappointed :(

The worst McDonald's you can find in Bern (wankdorf) I just had to wait 30 minutes for my order. Other McDonald's are faster That will not do. Missed the train because of that. Never again this McDonald's Nooo

It takes far too long and the waiting times are crazy!

Food never arrives and you always have to wait a long time.

40 min wait for McDonald’s. Unacceptable

Meh, smells like mc and tables not clean.

Good but closes too early in the evening!

Too slow, even though it has 6-8 employees :)

Served me tea in a plastic cup even though there were teacups available. I hate being fed plastic so much, not to mention polluting the planet unnecessarily.

Ordered food to the table, never arrived, instead it stood on the counter and got cold. Never again! More staff would be appropriate here

I can highly recommend this McDonald's. The restaurant looks great and at 12:00 noon there was still enough space for us. Despite the time, our order was ready after just five minutes, even though we even ordered additional contents for our burgers.

Too many people inside Donald's! Not enough room for a confirmation! Floor dirty! And sticky🤮 McFlurry Done Bad (Ovomaltine) The man has all the fat signs on your neck. The police will be looked at, the warning will be issued and you will be informed! It's fun, it's good, it's from the pollinated Burgdorf hehe

On a Sunday afternoon a waiting period of 15 minutes (!)... Mc is no longer what it used to be FAST food... 🤦🏻‍♂️

Very nice tasting Burgers but wait is a bit of a compromise

vhalla was not good! sauce disgusting and rancid! NEVER AGAIN!! Employee had made hair into burger🤮

They put mustard in my cheeseburger even though I didn't want any. I had to go get my own food. My colleague wanted ketchup in the cheeseburger but got mustard instead. I will never do that to myself again!!! It's a shame that you can't give minus stars!!!

Again, mc food. The disappointment was huge. Prices for this are not always acceptable. Big just likes a pile of salad with sauce. You have to look for meat with a magnifying glass. Mc Flurry now costs more and is at least 1/3 less. My conclusion. Never again mc

I ordered food for 24.50 via my Order and paid via Twint. After 45 minutes of waiting, I went to ask and the answer was that no order had been received, despite evidence on Twint that the payment had been debited and the order on the app, there was no support from the staff, neither to give the money back nor to get the food

So it has nothing to do with fast food. It's not possible to wait 15 minutes for a burger.

We ordered the menus in advance and also provided the seat number. After 10 minutes I went to the counter to ask where the order was. It's been ready for a long time and is already cold again. They forgot to bring them to the table. Drinks were also wrong.

After waiting for over 1/2 hour, nothing received. Through Gass, customers only waited 15 minutes. Answer ev they don't eat until closing time

Staff is very unfriendly and stressed. I waited over half an hour for my food but never got it.. Very poor service..

If you are in a hurry I strongly advise you not to come to this mac do...already 30 minutes of waiting and still no menu in sight...noisy, slow service for a fast food restaurant!! Dirty table Advice…go eat elsewhere

No taste, for 50 fr it's better to buy a salad and eat it

Fast service and comfortable. Lots of people at lunchtime

Totally friendly and accommodating. It is no longer self-evident!

How do you get 923 points in the McDonalds Crew game?😂

Very long waiting time if you want to go to an ice hockey or football match, very disadvantageous

Nice place for afternoon dining

I come from Basel WC Very dirty and no soap and not good food either. 👎👎👎👎👎👎

Very often overcrowded, food occasionally lukewarm. Staff is okay

I have ordered several times via Ubereats. Something is always forgotten or the burger is so crooked in the packaging that you can hardly eat it. If you don't feel like shit in the MC, you can do it.

Not recommended. Staff unmotivated, food not made with love but simply slapped on top.

Waiting time never experienced before!!!

I ordered a VegiBurger and they gave me meat. Unfortunately I only noticed it in the car. Paid 10CHF for nothing!!!!

Fast and amazing service. We were a big team and the McDonald's team was super nice despite the huge, unusual order.

It's like any McDonald's restaurant -- simply good.

Well run mc with friendly staff

Fast food you're talking. Thanks for wasting our evening. 1 hour wait for a simple menu. Very poor management.

Very bad experience, we waited more than 40 minutes to be served

Ordered 11:10, received 11:40, with about 3 orders. 6 people who are standing and have no activity. Personnel planning appears to be inadequate + long waiting times despite too many staff.

Very clean and the food looks above average and tastes very good. Everything seems pretty fresh.

Went with my friend. But for me it's first time to this place. Just went to get some snacks. Ordering system is very good and easy. Staff is NOT friendly.

Just got my order from McDonalds (ordered online via JustEat). When I wanted to eat my BigMc and opened the packaging, I couldn't believe my eyes! I don't even know how to describe it. No sauce, no tomato etc. There were 4 breads, 2 paddies, 1 slice of cheese, a few onions and a little lettuce. The BigMc is APPARENTLY ready!!! Unbelievable, unbelievable!

We are happy to visit the Mc in between

I can't say much here. It's like almost every other McDonald's.

The best thing about my BigTastyMenu for 10/18 was the ColaZero. Very disappointing, it was already cold before I could eat it. Live 3 minutes away.

25 minutes for a cheeseburger and old nuggets (4 pieces)... Never again

If the staff is stressed, you are suddenly no longer allowed to order at the checkout.

Just wanted an espresso. Staff noticed me but ignored me. After a few minutes I went to the café opposite.

Typical McDonald, very friendly personnel

We waited 20 minutes and there were 6 errors in our order!!!!! There wasn't much going on at that time!!!!!

McDonald's, everyone knows about it.

Almost over 25 minutes of waiting for a raclette burger is too much too long... Especially after asking where the order was left.

Your Macdonald's is the best in Bern

Beautiful MC very clean in a beautiful shopping mall , friendly people

20min wait for 2 McMuffin and only 2 people in front of me. I spent ⅔ of my break waiting

Everything is fine.) You can go eat.

1 Bigmac menue and 1 Happymeal was okay. 2 personalized Bigmac menus (1x without cucumbers, 1x without cheese) were not produced according to the customer's wishes. And there were lots of napkins too.

Wankdorf center mc Donald’s is amazing, there is always something missing from the order. Zero Concentration would not recommend it to anyone. I feel sorry for their manager who is very nice. but everything has to be redone.

The manager is absolutely arrogant. The service is very slow when there is hardly anyone there.

Super organized and the order was completed extremely quickly. And that with a very large crowd. Compliment. The food was as you would expect from McDonalds.

There is no cheesecake with coulis and he gives me one without coulis without changing the price. Very little ice in the Macfluri and on Sunday. A little disappointed by the lack of quantity in their products.

Do you remember when were you waiting for 20min to get order in McDonalds? This is what you get here... Explanation? None, we lost your order. I wonder how do you loose a 60chf order? It was not a single cheeseburger...

Big and well designed. Not crowded at all . Good and polite employees and big variety of food and dessert.

I don't think it's good! They closed 20 minutes early. So please enter the correct times. Bouncer was not personable.

At first I wanted to order from the electronic ordering machine but then the receipt didn't come out then someone came and got it out and then we had to wait 30 minutes for 2 mc flurrys and in the end it was the wrong mc flurry and the mc flurrys were picked up after 2 minutes They were thrown away and it was a very poor distribution of work. Don't go there unless you want to wait a long time

It's always good every now and then

Was in drive... I later discovered that 2 products were missing.. 👎 It's never been like this before... what a shame!

Very, very, very slow service, and at 3 in the afternoon, the restaurant was almost empty. Coffee was very watery. Otherwise, fries and chicken nuggets were good as usual.

It's just hard to eat a burger when you are not used to it.

I was with them on 01/29/22 around 6:00 p.m. The staff is very unfriendly and unprofessional. We received things that we didn't order. They didn't want to bring us the right thing afterwards (because it would be a shame) The rather firm lady was very unfriendly and hysterical, she screamed everywhere. I will not recommend this location to anyone. The only friendly person who served us was the rather dark-skinned older man.

The fries are very unsalted, which is unusual at McC's & they forget to pack things, the burgers just have everything slapped on them & everything falls apart & the waiting time was also long because they prefer to talk to work

Go for coffee and meet other people

It's OK to drive through for a short time.

Very unfriendly manager/team leader! Catastrophe!

Always forget the sauce. If you ask, you'll just be yelled at. What a shame!

Worst McDonald for deliveries, they simply refuse to accept and start the preparation until the courier gets there. Only when you get there and ask them abut it, then they accept a little annoyed and give the order further to the kitchen for preparation. This results in a minimum 15 minutes wasted waiting there, and if it is crowded it takes up to 30-45minutes... all other restaurants they start ahead and when you go to pick it up it's almost ready in 2-3 minutes. But here no..., you have to go and beg them to start preparing it.. I always have to apologize to the customers why is their order late, now I simply cancel the delivery if it takes more than 10min of waiting, tell the customer he will not get any food he ordered, and recommend to stop ordering from this restaurant, because stuff here hate deliveries, or simply don't care at all...

McDonald's is a good alternative to other restaurants that are open until 2330 hours, but where the guest cannot order anything to drink until 2325 hours...

Expensive, bad meat, unhealthy....

Loveless and still well attended You don't need McDo because of the atmosphere, but this one is particularly bland.

I've been going every 6 months since the first Mac in CH and I can tell you: less and less meat, rolls, thinner, smaller but of course not cheaper!!!👊

The most expensive and tasteless mcdonalds I have ever been to. I don't know if this is just this mcdonalds restaurant or swiss mcdonalds in general but I will never go eat here again. Compared to this the EU mcdonalds feels like fine dining.

The food was delivered late and wrong twice, the staff is severely underqualified and that's sad for an MC

Disastrously long waiting time even though no customers have ordered...

You can only get in with the certificate.

The most unprofessional and at the same time the unfriendly staff I have ever seen! The rather firm woman is very unfriendly and cheeky towards the customers and scares them all away. The team leader without hair is just as unfriendly and defends the unfriendly employee when you criticize! Definitely replace this McDonalds team if you want to win customers.

Of the 3 menus, 2 fries were missing. After a chat request and a call back, the fries still didn't come. That's a shame

Unfortunately sometimes not so well organized But always fine😍

That's what an Mc is. Lots of space outside

Waiting times of over 30 minutes for a cheeseburger Incompetent works.

The Mc Donald restaurant in Wankdorf Zentner is very nice.