Shell in Lausanne

I am extremely disappointed with my recent experience at the Shell Montbenon gas station. On February 4, 2024, I was confronted with a blatant billing error from the staff at this station. During my visit, I filled up with gas at pump number 2 and made some purchases in the store. Unfortunately, at checkout, I was double charged for fuel because the clerk recorded another customer's transaction on my bill. Not only did I have to pay twice for my fill of gas, but the promised reimbursement was never made despite my multiple reminders. This lack of professionalism and seriousness is unacceptable. Customer service also leaves something to be desired, with late responses and broken promises. It is unfortunate that a simple error like this was not resolved efficiently and quickly. As a disgruntled consumer, I cannot recommend this gas station to anyone. I hope this review will serve to improve the business practices of this establishment to avoid similar situations in the future.

Close to the train station, friendly service

It's rare in the city center to find a gas station this large and easy to access, very practical 👍🏼 there is also a Migrolino shop with Migros products in the station, very good that too

Washing: Minimum service! I will not return!

3 evening visits lately, once for refueling and shopping and twice for small food purchases. Staff each time not very pleasant, cold and expeditious. The last time, last night, it was me who took the initiative to say "goodbye, thank you" because apparently I could have waited a long time to be said goodbye. Usual greetings said half-heartedly by the young lady in question, moreover.

The last time I came, I found that the service station, for the cars, whether the washing service, or the fuel pumps was, fast, the interior was full, but you have everything... everything that a traveler can expect from you...klàra bellet

Especially for washing, quick and efficient

Public parking and petrol with mini Shop available open late

Well placed and practical in terms of getting in and out.

It's very good and I'm ready to be treated there with my children.

Nice staff and confortable place

I find that there is not enough choice for shopping unlike some migrilino

No longer accepts the Migrol discount voucher under the pretext that they have already lowered the price of gasoline, but it remains to this day that the price was 3 cents more than in neighboring stations.... I will not come back again here, goodbye and thank you

I just took my car for an interior and exterior wash and I paid 48frs really badly to wash the driver's side the carpet was not even removed 😡 next time I will wash my car myself I do not recommend this wash and what's more I I left 5frs ​​for drinks 😠