Confiseur Bachmann AG in Sursee

Today I was at Bachmann's in Sursee and I wanted to order two coffees from a lady who was quite old. was extremely rude and cheeky and filled us with a few drops of water in large glasses. I believe a large company like Bachmann deserves a better worker. I go for coffee at Bachmann every day and have never had a bad experience.

The tables are all dirty, horrible. I would still accept self-service but not with these prices, sorry. I worked in service for 40 years, the last 7 years at the Felber bakery in Aarburg. You have to attract guests and not scare them away. The interior and products are extremely beautiful and very 😋 tasty

It is a wonderful place to be pampered. Very good selection whether sweet or savory, everything recommended

Basically very good goods. However, recently employees have often been in a bad mood. Somehow the mood among them is not good. A pity…

Please stock up on more ham croissants. I'll have intestinal cramps if you don't stock up...

My order, a large portion of spaghetti arrabiata to take away, got lost somewhere between the counter and the kitchen. I had to wait a good 10 minutes before one of the cooks asked what I had ordered. After some back and forth, the order was found and quickly executed. As an apology there were 4 Luxemburgerli, which I was very happy about. So, of course, the world is back to normal.

You can comfortably drink coffee and have delicious desserts

Yesterday I was standing in the queue (3rd) with my wife and 2 daughters, when it came to my turn the saleswoman simply left with 3 men who had just come in!!!!

Large selection and friendly service.

Very good and nice selection! Also great for a quick lunch. 👍

The service was friendly and we were very satisfied

Whenever I am there, I experience very friendly staff. I particularly noticed it today - hence 5 stars from me!

Products very good! Service concept with queuing etc. very questionable and disorganized. Employees are not always prepared. A pity! And: it always smells like cigarettes in the children's corner - maybe the ventilation is pulling something in - you should take a look!

Today, June 30, 2023, 10:20 a.m. I was very disappointed with the Bachmann waitress in Sursee, more precisely by Ms. B. Z., the older woman with short gray hair and glasses. First she took a completely wrong order (chocolate rolls instead of chocolate croissants and warm chocolate instead of Ovi, even though I emphasized this three times) then she only switched on the payment terminal when asked again and finally when she put a warm chocolate on the tray for me and I did it corrected for the fourth time, she said "Wow, who drinks that!" - are you hacking yourself?!

Everything looks fine and it is.

Mega fine dessert - highly recommended.

We had to wait a very long time for our two frappés even though there were no other customers. What I find a disgrace at a hefty price of 6.70 each for just under 3dl is that they were filled in a plastic cup with a plastic lid and a paper straw. I would have expected a glass since we ordered the frappés to be consumed there and not "take away". And they weren't really that tasty either. We are disappointed!

This bakery has the best cupcakes. We visit this place once a week for ice cream or cupcakes. Unfortunately the staff is not friendly and I get the impression that they want you to order quickly and then disappear from their sight. As if they were there, working against their will. There is definitely a lot to improve when it comes to customer service. . I only visit this place because it's closest to where I live and only returned at the urging of my child. That's why I give 5 stars for the cupcakes and gelatos, 2 stars for the customer service, the second star was because we were served by a very nice young man once.

I have the impression in various Bachmann branches that they have a bit of a staff shortage and that you sometimes have to wait a long time until you are served. Also, many of the tables here were dirty and were not cleaned during my entire stay. Fruit cake and cafe were very good. And the Pilatus bread is an absolute hit.

Very nice waitresses. Always my pleasure.

The confectionery is a dream. Great coffee at a reasonable price.

Fine food and friendly service! Always my pleasure !

Very good coffee and very good location. Thanks.

A coffee was printed, then bread was posted.

It's too expensive for me but the quality of the products is good.

A beautiful bakery with a wonderful presentation. Everything we have tried so far has been delicious.

Long waiting times in the coffee shop

You can say whatever you want about Bachmann. But I like it. The products are very good and everything is very nicely done. Well, it's expensive, but you get good quality for it. The only thing that bothers me, and I've noticed this often, is that you always have to wait in line to order something. Some salespeople clean up something instead of attending to the customers. Sometimes there is only one person behind the counter to serve 10 customers. Very unfortunate. Needs patience. I also work in sales and our motto is: “Leave everything and serve the customers because they are the top priority of the business”.

Beck which is closed on Sundays. We and our companies/people no longer visit these. Such prices for being able to close on Sundays?

Beautiful restaurant in Surseepark...always a recommendation

Was really disappointed. It's a shame I can't recommend the breakfast.

Staff often unfriendly and inefficient (motivation?)

I ordered a cake for my daughter's first birthday. In the instructions I explored the color of the cake (first tier white and second tier pink). Unfortunately, when delivered, the cake was blue on the first floor and white on the second floor. I felt very sorry for that and they also blamed me by saying that for them the first floor is the top and not the base... This is not true because it is correctly written in the book as I pointed out . Unfortunately, I had to pay for it too, even though it wasn't created as I requested and the complaint wasn't even announced. So I decided not to go there anymore.

Unfortunately the staff doesn't look or ask who was there first, you have to wait a long time, the products themselves are TOP

Quality products with a huge pasty 🥐🎂🧁🍰selection.

Ordered and purchased 4 products, 2 of which were packaged incorrectly. 1x false muffin and 1x pretzel roll instead of pretzel.

Friendly staff....fresh bread and a variety of sweets....

Bachmann is the "place-to-go" in Sursee :)

Typical Bachmann with the classic products. The employees are really very friendly and take the time to answer any questions you have about the ingredients (you can look them all up on your PC). They even had gluten-free products that were really good.

Lots of breads without milk powder, so also a large selection of vegan breads 🙂. Always very friendly and courteous service. There are now also two coffees to choose from with oat milk 👍🙂.

Innovative bakery, fine offering.

I always go to the Bachmann for a cappuccino and butter croissants. It's always good for lunch and the food is very good

Very fine Black Forest cuts😋😋😋😋

Also perfect for aperitifs. Fine and fresh 😋

Top breads with long resting times. Friendly staff and also very helpful.

My girlfriend and I are with you every Tuesday morning for cappuccino and croissants. Always nice staff, courteous and communicative. Thanks for everything👍👍👍❤️❤️❤️❤️

very wide selection and friendly, patient service, who also warmly respond to small children. The cafe is very nice and cozy. just super inviting. we will be back.

For a birthday I ordered 2 cakes online to pick up at the store. Everything went smoothly despite the large crowds. Very friendly and courteous service. Very positively surprised by the design of the new branch in Surseepark. The only thing that needs to be mentioned here, but this is something that the retail sector in general suffers from, is the number of employees. But despite all the love for open design. Fixed courage workers at the checkout and a separate checkout for pickups and more complex orders. This means there is no confusion and customers can be served consistently. I think the team is still coordinating, in other branches this is working a little better...it will be fine. 👍 Gladly again...

Today I was here to buy a few Luxemburgerli as a souvenir. There was a lot going on and the staff seemed completely overwhelmed. I waited for an eternity while newly arrived customers pushed their way forward and were served. After 5 people who arrived later were served and I was still left standing clearly visible at the counter, I left the shop. The round counter concept may work as long as it has more staff than customers. As soon as the ratio changes, whoever pushes forward best with their elbows is served. It would take better organization and the will to serve customers in the right order. I spent my money at one of the numerous competitors, where I was then served subito. Luckily you don't have to do everything. I won't be shopping here again in the future.

Not the friendliest staff and long waiting times but given the working conditions this is logical.

Great selection, great quality, only the friendliness could be improved a bit for some people.

Quality & friendliness are the first things that come to mind here. Definitely not the cheapest provider (just a well-known “brand”), but it’s worth it. I especially like the fresh bread (dark paillasse) and the ice cream varieties. The café offers indoor and outdoor seating. Beautiful and modern.

I've been there several times and the service was always very unfriendly and inflexible! The products are good but we can't get the coffee anymore. My wishes were not taken into account. I also received something different than what I ordered.

Excellent pastry, their strawberry tart a real treat

Nice service and fine ice cream and much more

Unfortunately my friend had very unfriendly service there! I was already outside, the cushions on the chairs would be even more comfortable.

My opinion on Bachmann: The Mariah Carey of bakeries. Overrated, expensive, diva.

Very nice bakery and restaurant, fine bread and pattisserie, the only thing that really bothers me is that you have to pay more for coffee or ice cream if you drink it in the restaurant than if you take it with you. Because you have to get it yourself and you have to put the dishes away yourself, so I ask myself why pay more?

Simply delicious! And everyone is very friendly... Gladly again

Fresh pasta and delicious baked goods. Take away for lunch possible

Super fine things. Friendly staff.

The service was great, the products were plentiful and yet there was a certain difference from the pre-packaged ones... Of course, quality also has its price, but sometimes it's worth the extra price...

Not ideal during Lent 😉 - always delicious and very friendly service

Very good products and friendly service!😁

The products generally appear to be of very high quality and I was able to try out several of them. The cakes are all straight from the freezer, and are very "heavy and massive", new interpretations of classic cakes/tarts. A piece of it will make you full, very full. However, the taste is usually disappointing for the price, especially if you have guests at home or, even worse, a birthday. Then the taste becomes bitter. Unfortunately, what I found in the branch in Sursee was a very unfriendly employee with a very low will to live and work. I wanted to give my mother a cake and she completely ruined the whole mood with her cheek. Otherwise the other baking products are very fine. Caffetteria drinks... I stay away from them, you generally can't find fine coffee in Switzerland.

I wasn't in the sales area because too many people were lining up because of the Corona measures. But the shop is great and has a lot of selection of breads, confectionery, desserts, cannapè ice cream, etc. The staff is also very friendly. I can pass by every emo lover👍

Good coffee and fine bread rolls.

The one in Sursee is very nice, there are also games for children

- Nice confectionery with a lot of selection. - Friendly nice condition. - Cozy atmosphere ☕

Bachmann is an institution. Unique products, created innovatively and sustainably - I am thrilled with the flowing chocolate wall 🤩.

Pleasant, prompt service. Ambiance inside is pleasant, outside could be improved.

Great products, very fresh, the spelled canape is also super tasty, I think it's good when you also create products for nutrition-conscious people! Less wheat, sometimes spelled, very great! Staff very friendly, not all of them, but the majority!! Even a smile for the customers! Hygiene measures were also implemented very well, even internally! I have one tip: a larger glass of water would be appropriate with coffee! At least 2-3 times the current volume! Or a fountain where everyone can refill themselves! It costs more again, but for comparison Coop Restaurant lets customers scoop themselves from a jug and a larger glass!!! Friendly Greetings and nice to have you!!!

Modern, fast, fine and nice service.

Friendly service, delicious food to eat on site or take away. Modern ambience good location!

Friendly service, fine products, nice cafe

The canapés looked very tasty but the tar tar canapé for 5.40Sfr was not good in taste, bland and little meat.

So far good products, but the price surcharge to enjoy them in the restaurant/café is enormously high for self-service.

Standard Bachmann... Supper delicious, fresh and regional... Some of the employees barely speak decent German. It's a shame for central Switzerland

Wait 40 minutes for a pizza... Unge will take revenge!

The noise level is high and the operating concept is inefficient. I like the products.

Rather expensive but value for money is right.

Great... great coffee, large selection, best quality! The concept of the facility is brilliant... Thank you to the Bachmann family and team.

Unfriendly staff, no consideration of customer requests, dirty tables. Thank you for the service.