Itoya in Crissier

How can I put it, it was a real disappointment. From the outside or even via their website, this restaurant was a dream, but the reality is far below our expectations. The interior is pretty, it has many elements reminiscent of Japan such as the area at the back which allows us to eat on the ground with small pits to put our legs. Unfortunately the positives end there. We are offered to order with a tablet, something that is often done in Japan. So far so good, unfortunately it works every other time. No problem ordering or asking for the bill (how surprising...), but the button to call the waiters doesn't work or they don't care about customer requests. We can also add that our table was not even completely set up. A pair of baguettes were missing, a shame for an Asian restaurant. And to finish it all off, there was only sweet soy sauce. We had to call a waiter on the fly to finally get salted soy which was present on other tables. The service is not making up for this fiasco either. The waiters most of the time forget if we ask them for something or take a long time to come. Once our sushi arrived, it took him at least ten minutes to bring us bowls to put the sauce inside. I also waited for a glass of beer which never came... We already had to wait ten minutes for two poor beers. Strangely, the waiter was quicker to come and make us pay the bill... As for the food, it in no way makes up for this disaster. The sushi was honestly not great. The fish didn't have much flavor, the rice was too sweet and mushy, probably because it was overcooked. We spent more than an hour and a half waiting for unbelievable food, rather dismal service and a very salty note at the end. Although we are near a big city like Lausanne, 169.90 francs is too expensive for the quality of service and food. It comes to 84.95 per person, it's expensive for the evening... Clearly, I do not recommend this address. I don't understand the average of 4.7 out of 5. For me, it doesn't deserve more than the average for all these many errors which completely ruin this moment.

Excellent restaurant with neat and modern decor. Top atmosphere, top staff, intuitive and very efficient tablet card system. Excellent food and careful presentation. Zero faults! Preferably book in advance as it fills up quickly.

Nothing to say, perfect and super good, a discovery every time I go.

Magnificent decoration. Welcoming staff and good food. There is a lot of choice in the catalog and the place is just incredible! I loved! I recommend this restaurant and also make a reservation

A very pretty restaurant with beautiful decor, delicious food, the waiting time is not long. The waitress was very nice and friendly, I enjoyed eating there, I will return and I recommend it.

Concept of ordering dishes with electronic tablet on top. This makes the service smooth. No waiting between courses. Very pleasant staff. Excellent food. We took the discovery menu, we got our money's worth. Top quality-price ratio. I 100% recommend this restaurant.

There are a lot of people in the kitchen and I see that the standard of hygiene is very high. Fresh and crunchy salad, delicious sushi. Very good wine by the glass because I am the only one drinking and luxurious decor. This is a bit like the new standard in the Lausan region and it will be very difficult to beat

Not only the dishes are delicious but the place has a truly lovely ambiance and decor: kind of place you normally find somewhere in London or New York but for Lausanne is a rare pearl 💎

Tablet problem with little explanation... brand new servers... Difficult order to place...

Very good Japanese restaurant, the sushi is very good.

The food is quality, truly excellent and the portions are abundant.

The atmosphere and decor are great, Tablet ordering system is well designed, the dishes were served quickly and very well presented. The food very good. I recommend !

Very nice Japanese style place. The staff are welcoming and very friendly. Orders are placed on tablets with a menu option for lunch and dinner. The dishes are relatively good in the sense that nothing is unforgettable or bad. An ideal place if you want to spend a nice evening but you are far from Japanese gastronomy. The dishes are good but nothing exceptional. An address to try if you like Asian food. The establishment is crowded so I recommend you make a reservation. There is a very coveted Tatami space.

Very good meal, wide choice of dishes. Very pleasant service. A good moment of sharing. I highly recommend it. And a big thank you again for the kind attention at the end of the meal. I love the concept, I go there regularly.

A real modern Japanese restaurant. Very good and good.

I have come to eat at this Chinese-Japanese restaurant about ten times since it opened, but I have never been completely satisfied with these meals. Yes, the food is quite good, even if many lack flavor or on the contrary are much too salty (the udon noodle soups for example are really “bland” while the fried noodles and steamed egg cream are much too salty ), yes the setting is super kitsch and original, yes the servers are friendly, yes the dishes are well presented… but something is missing. The tablets make ordering easier but the human side of the exchange with the staff is missing, perhaps, as well as the authenticity of the dishes. It’s a Chinese restaurant that offers Japanese-inspired cuisine, but many dishes are semi-prepared with low-quality ingredients (the gyozas are industrial and not homemade, among other things). It's a shame.

Very good value for money, I recommend.

Great Japanese restaurant with excellent sushi! Definitely a recommendation! 👍🏼💯

Restaurant certainly very pretty and charming but with service that leaves something to be desired. Orders are made through a tablet, the waiters are not available to ask for details on one or another dish. The photos on the tablet are tiny and there is no detail of the ingredients. Very cold and impersonal atmosphere.

An incredible experience. The decoration is magnificent and the food excellent. The service via the tablet is very practical and the waitresses/waiters are very professional.

The food is delicious, whether eaten in or taken away. Their sushi is the best in the region and ordering their boat always hits the spot.

Perfect every time. I love the tablet ordering. Makes efficient delivery of food and heightens quality of service

Excellent place to eat Asian food and sushi. Very spacious place which makes the experience very pleasant and intimate. Very friendly and pleasant staff. I highly recommend this exceptional restaurant

I recommend this place 1000%. The decor is magnificent, the food exquisite, the best sushi I have eaten. The presentation of the dishes is very neat, the staff is very friendly. Corner for children to play. Free parking.

Excellent evening spent with family, in a very pleasant atmosphere, very friendly service and very good dishes. Great experience. I highly recommend. THANKS

Very pleasant discovery. Surprised to find the tastes and flavors of grandma's cooking... I highly recommend

Excellent Japanese, quality food and huge choice, fair prices, friendly service. The tablet ordering system is super practical.

Fast Good revisited in a restaurant version, but the quality is not there. Too many frozen and flavorless products. This is not the Japanese restaurant I would recommend for a discovery. Too bad about the result.

We came to this restaurant for my wife's 30th birthday, which I had announced when I made my reservation. First surprise, the place is magnificent. Very nice restaurant! 2nd surprise, we were placed in a separate living room to be more peaceful. Thank you for that it was perfect 🙏 We enjoyed a 3x5 course/person buffet. Orders are placed by tablet and arrive within 10 minutes. Everything was great, from the presentation, to the taste to the service. The only downside for us was that we found that the hot dish section was clearly behind the sushi section. Next time, we will enjoy ordering sushi more than a hot dish or "Takayaki" if I remember correctly. Thanks again for the little dessert surprise for my wife's birthday, it was great 🙏

Restaurant with a special ordering system when choosing lunch menu for several people. Although the decoration is nice, the rest leaves me wanting more…

incredible address: - too cute decoration - Ultra fast and organized service - Very good I recommend 200%

I tried sushi here for the first time and absolutely loved it.

Excellent quality of food and very friendly staff

Ultra-kitsch and busy decor for this Japanese-inspired Asian Chinese restaurant, but rather friendly and efficient staff. The food is good, nothing more. Their choice of ramen and udon noodles is quite limited and their broths lack taste. But their sushi is decent, served with eye-catching decoration, as are their other, more ordinary dishes. You order on a tablet, which contributes to the experience. But in the end, a fairly basic Chinese restaurant and acceptable for a lunch.

Beautiful surroundings, excellent food and truly attentive staff. We chose the tatami seats. It was a success all the way. I recommend!

Great food! Fast and super friendly service High quality and good price

Nice discovery, cuisine, atmosphere, helpfulness

You can go there with your eyes closed, the welcome and the service are top notch, the food is very good, we took the 49chf formula and what's cool is we choose lots of little things so we taste a bit of everything, can't wait to go back

Great welcome, very good sushi and a warm atmosphere. Fast and efficient service.

It is always a real pleasure to come and eat in this restaurant. The food is delicious, the service is efficient and very friendly. The decor is calming and very sophisticated. There are even small private rooms. You won't be disappointed and we even recommend it especially for a birthday. The buffet is very interesting in terms of quality/quantity/price.

Just great. A little timeless haven where we delight our taste buds. Thank you for the always warm welcome and see you soon

Magnificent restaurant and magnificent welcome, immersion guaranteed ✨

Very nice decor, very involved and friendly staff, an original concept: order via tablet for a fairly large choice, a varied and very good buffet, all for a more than reasonable price. Always good and the staff are very friendly. Just a shame that a large group of young people celebrating a birthday really disrupted the good time we were having with friends. The staff tried to channel them, but when we are poorly educated and refuse to see that we are not alone in the world, it had no effect...

Large menu (several bentos to choose from), fast service. The buffet is also interesting.

Good discovery. The cuisine is simple and good. You can find authentic Japanese dishes at reasonable prices. Good quality of ingredients and aesthetic presentation. Orders are taken via a tablet, reminiscent of restaurants in Japan and the service is quick and helpful.

Beautiful location, fast and efficient service! Welcome with a smile! The lunchtime buffet menu is delicious and extremely correct! Thank you ☺️

A wonderful place to eat Japanese. You will find more or less private places to eat with family and friends. Excellent idea. We love coming to eat here. The quality of the sushi is excellent and the proportion between the rice and the main foods (salmon, vegetables, etc.) is very well balanced compared to other restaurants or sushi stores where there is too much rice and not enough fish, etc. . Only point to improve: the drinks are expensive.

Great discovery in the new Crissier real estate complex. All-you-can-eat formula with 3x 5 courses to choose from in the evening with 15-minute intervals at the price of CHF 49.- per person. The concept is great for a group or small group meal. Remember to remember what you ordered if you have a large group, as there will quickly be a lot of small plates on the table. The same all-you-can-eat formula is available at lunchtime with 3 x 4 dishes of your choice at the price of CHF 29.- from Monday to Friday (CHF 35.- Saturday-Sunday). Orders are made via a tablet, each in turn you will choose your 4 or 5 small dishes and your drinks (to pay extra). The service is fast. Note that it is difficult to finish all 15 dishes in the evening, if you do not order all 15 dishes it does not matter. However, if you order all the dishes and do not finish them, the restaurant reserves the right to charge a supplement.

Magnificent restaurant 😍 very good 👍

The skewered chicken was very fatty, the sushi and Maki were nothing special. On the other hand, prices are relatively high, around 80 CHF per person. I think you can find better in Lausanne. Strong point for the well located terrace, far from the road, quiet area. The restaurant is well appointed.

Excellent cuisine, the buffet menu is copious and very varied. Just a shame the frozen moshis aren't included in the dessert options. The meal on tatami is really nice.

Nice atmosphere for good and beautiful sushi. Top notch service!

Good sushi, on the expensive side (12 CHF for 6 salmon maki)

Overall a lovely restaurant. A bit mislead with the buffet portion as they were said to mimic the pictures on the menu and they ended up being way smaller. With the fancy-ish setting, would've expected maybe slightly higher end food but it was still good. The ambiance is fun and the rooms in the back without the shoes really adds to the experience.

I’ve had a very good time being and eating in there! The food is fresh and tasty, the price is reasonable, and the atmosphere is very enjoyable and friendly.

Really mediocre food. Most products are industrial. The prices are really not justified in relation to the quality of the products. Order with the tablet questionable. Service okay. The decoration and atmosphere of the restaurant are the big positive points. Very well decorated with a corner for children.

This place offers a buffet at 49chf per adult in the evening. You get 3 times to order, and each order is 5 dishes per person. So 15 dishes each. Each dish is like 1 piece of sushi or a small bowl of noodle (like a taster size) but by 15 dishes you’ll have tried everything and will be full.

Very nice restaurant in a quiet and residential part of Crissier. It's a bit special to have to order with a tablet but you get used to it, be careful not to make a mistake. Fast and very professional service. Pretty dishes, beautiful presentation of the dishes and above all really delicious! It's a good address, go there with your eyes closed!

Truly excellent. One of the best restaurants to enjoy sushi. Don't hesitate to reserve special tables inside.

Excellent cuisine as usual, fast and friendly service, very beautiful, well-kept setting, quality which is a change from other Asian restaurants. The class

Very good restaurant with choice in a very nice and pleasant setting. Question cuisine a wide choice and everything and very good, very good service well done

Perfect for a lunch during work days

I recommend, impeccable service... very satisfied

food was good, nice service too, i really recommend!

Not so bad, quite fun and not bad. A little expensive in terms of quality/price. The kitsch and somewhat parodic decor.

Very long service, she doesn't look at who arrived first so, 2 tables arrived after us, took our order before. No shrimp chips or other for an aperitif, as this is the norm of Asian cuisine

Amazing food, freshly made and great concept with the tablets or seatings that isn’t seen very much. Have been there twice already and would definitely go back.

Magnificent decoration, quality meals and very welcoming staff. Lots of choice and good cocktails. The buffet is very recommended (mix between Chinese and Japanese dishes). 15 dishes per person to choose from and we eat well.

It is a very pleasant and friendly restaurant. The boss is very friendly. Top service, very cozy setting and warm atmosphere. We are pleased!

We give it a rating of 1/5. The evening was cold and rainy, too bad the front door was left open throughout dinner, even though we complained, nothing changed. Be more attentive to customer requests, your negligence has ruined a great evening.

Everything is perfect - the food, ambiance, design. A very chic restaurant and the dishes are delicious 😋

I advise you to come and eat there quality products impeccable service and the icing on the cake an exotic decor I will come back

Nice Japanese restaurant with beautiful decoration. I really like sushi here. They’re super authentic. They use ipads for ordering which is so fast and easy. You must try this restaurant!

The restaurant is well located with free parking nearby. The formulas are interesting and allow you to taste several dishes. The cuisine is good and made with fresh products. The idea of ​​the tablet is super original and the decoration is top notch. The only two downsides; I have been coming to this restaurant since it opened, and I find that, unfortunately, the quality is declining. And last thing is the price which is not adapted to the dishes served.

It’s expensive for nothing, it’s crazy.

Very attentive staff, the restaurant is super beautiful, the food is incredible, I highly recommend

Great discovery really, whether it's the quality or the price. I highly recommend.

Very good experience it's very good Japanese restaurant

Nice Japanese restaurant (although I think the staff is mainly Chinese ^^) The dishes are good and quite generous. The buffet formula (at the table) works well with the different “rounds” via the tablet. Price a little high but within the range of other restaurants of this type.

Delicious, the boss lady is beautiful

Very nice buffet concept, The food is good and the service is quick.

Great discovery. Beautiful and good dishes. Everything is very well presented. The service is impeccable. I recommend.

It was incredibly good and pretty!!!! We always have the pleasure of going there!!! The staff are so nice. Thank you all the team

Excellent value. A little gem! And the decoration is magical!!

Beautiful places, really excellent food!

First of all, the restaurant is really pretty: flowers on the ceiling, a fountain, the tatami rooms with the chairs on the floor, the decorations...perfect!! The dishes are all delicious and taken care of in every detail, we chose the buffet formula but in reality it is not a buffet placed on a table for hours...everything is prepared to order and therefore fresh (or hot, that depends). And finally, the service is very pleasant...everyone is smiling and kind. Restaurant more than recommended, even with children!! We'll be back soon.

Ultra user-friendly. The special tables at the back are great and provide a wonderful ambiance. The staff are lovely and the buffet menu which allows you to taste lots of things is a treat.

The buffet option is not good, because the portion size is too small, the service too slow, and the menu for the buffet option is too narrow compared to the full menu.

The restaurant is very well decorated, we feel like we are in Japan. The food is truly amazing. I recommend everyone who likes sushi to go there, the quality is top notch

Wide choice of dishes with the formula (3x4 or 3x5 dishes) quality products, the sushi are very good and a favorite for the squid as well as the kimchi. The servers are very friendly and explain things well. Atmosphere and decoration also top notch. Small + free parking next door.

Everyone is very nice and smiling. The dishes are delicious. The decoration is great.

We had an excellent evening dining at this restaurant. The food was outstanding— beautiful and creative presentation as well — and the service was perfectly on point. I would highly recommend dining here one evening

Very friendly staff and great food. Very good value for money

Everything is good in this restaurant, just one downside: everything is done with the tablet and it's a little boring at times.

Very good Japanese restaurant. I had shrimp and beef teppaniaki. Very good service but a little expensive.

Great Japanese restaurant in the west of Lausanne. Parking nearby with 4h for free. Menu on a tablet with ordering function and pictures. Quick and good service. We had a really good experience.

02.2023 Still so good and beautiful. At the entrance we are greeted by a water feature. As for the dishes, delicious. And since we eat first with our eyes, we are served! The parking opposite is always free for the first 4 hours. 07.2022 Nice place, oriented towards technology: selection of dishes and sending the order via the tablet, request the bill, via the tablet but I reassure you, discussion with the staff is always possible :-) 2 options: main courses or buffet (3 courses up to 5 courses per service). Good idea to charge for dishes ordered but not consumed. Not cheap but very good. The plus is the underground parking right opposite, free for the first 2 or 3 hours (in any case I didn't have to pay anything) with even charging spaces for electric vehicles.

The restaurant has very beautiful decorations, the setting is really nice but the prices are high for the quantity of food, the dishes are nicely presented but you don't find the tastes, it's quite bland. And having the table next to a rack of shoes where people take off their shoes is not very pleasant to see and smell the feet of other customers, it's a perfect appetite suppressant!

Incredibly delicious whether it's sushi or hot dishes, stunning decoration down to the last detail, with a more than reasonable price! 👌🏻 I will go back 👍🏻

It's the first time I'm going to this restaurant and I found it great, very very warm welcome, very friendly and very helpful waitresses, very smiling. The food is top notch. I highly recommend this establishment. I'm happy to do so!