La Rotonde in Yverdon-les-Bains

Very nice to do again, too bad not to have warned us about the closed indoor baths. Good food, top service. Thanks to the team.

We were here with a group for a seminar, everything went well, rooms not very modern (e.g. no permanently installed projector or screens), but friendly art decor atmosphere. Very nice restaurant with a view of the park and the swimming pool. Food very fine.

Beautiful hotel and pleasant staff. But deserves a good bit of maintenance. Especially in the rooms. Side table and desk damaged and stained, and bathroom....decorator to hire immediately...otherwise reception staff at the top!!!

All very nice, but those crows at 7am were not welcoming.

The Grand Hotel is getting old. The room for one person without breakfast (CHF 25) costs CHF 150 / night. The room is small. The windows are old, the room is plainly furnished. You won't find a socket next to your bed to charge your phone. The shower is small and does not correspond to my understanding of a 4* hotel. The high-priced breakfast buffet offers everything a continental breakfast should contain. Unfortunately the products, eggs, cheese, meat are from one of the large food distributors for hotels - Transgourmet or Saviva? In every 3* hotel from England to Crete, a fresher, more regional breakfast is offered, especially with products from the region, or at least home-made Rösti instead of deep-fried Röstigallettes from the frozen range. All in all, I think it's a disgrace to charge so much money and offer such poor quality. In my opinion, the Boas Hotel Group is only looking for profit without offering any appropriate compensation. In addition, as an individual you always pay a surcharge, which in my opinion is discriminatory. Suggestion for a single room of CHF 150 including breakfast and entry to the thermal bath - which cannot offer everything at the moment anyway.

Great hotel with a nice wellness area and pools. Gym is spacious and has good equipment, but it closes at 8 p.m. which is a bit of a shame. Parking spaces are free and available in large numbers.

Extremely long waiting times in the restaurant. We were denied entry to the thermal baths 35 minutes before the end and all the lights were turned off.

The poor welcome and the lack of professionalism of the reception and the service of the brasserie restaurant in the evening. Arrival on Friday evening at 8:30 p.m.: very discourteous woman, no smile, tells us that breakfast closes at 10:00 when it is 10:30, no indication of wifi, treatments, etc. Departure on Sunday around 12:15: young man bordering on arrogance, content to ask us to pay tourist taxes, no questions about the progress of our stay, he barely said goodbye to us. Catastrophic room service on Saturday evening, very long waiting time, problem with aperitifs, lukewarm cocktails and no commercial gesture. Absolutely not up to par with the other baths/spas we have experienced so far.

Many years ago it must have deserved 4 stars. Today there are 3 left over. The restaurant has a beautiful wooden ceiling that stands out for the large number of spider webs that hang over the tables. It lacks cleaning and maintenance and changing carpets URGENT!!!!!!!!!!!

Spacious, clean rooms in the 90s style, some of which are showing signs of time or are cleaned but not really maintained. The food was subpar, although the service was generally friendly, but there seems to be a problem in the kitchen.

Arrived on site, I discovered that everything was under construction although nothing specified this on the site at the time of booking, we do not have access to all the baths even though I paid more than last year especially that we always choose this hotel, because the direct passage to the baths without getting cold especially with a 2 year old child was the key argument which made us come here every year, but that it was my surprise when I discovered that the access is only from the outside, no indoor swimming pool is available except at 8:30 p.m. because yes during the day it is reserved for physio. So we pay more to be able to swim for 10 minutes because my 2 year old son was frozen and had blue lips, not to mention that we still have to take him out of the water and dress him in the cold winter, hoping that he doesn't get sick so you might as well go to an indoor swimming pool it will be much cheaper and you won't risk getting sick when you get out of the water no point in coming back here especially with a child it will be our last time we will go from now on elsewhere very disappointed the least thing would have been to warn us.

Dear Mr. Matthias Philipps, If you respond to my review, please don't use the standard text you use for all reviews - it seems very cheap! It's a shame - but for me the Grand Hotel is only a 3-star hotel and the reasoning is as follows: The renovation was not mentioned in my email reservation; instead, all bathrooms, saunas, etc. are fully accessible. However, the CHF 50.00 reduction is stingy. Some unprofessional staff and barely speaking German. Check-in -> when I registered on site, the overnight stay and a flat rate of CHF 100.00 were charged to my credit card Room -> In need of renovation, very thin duvet, few German-language TV channels, cheap plastic chairs on the balcony. Bathroom -> plastic tooth glasses, toilet paper 2 or 3 layers, shower head should be decalcified. Restaurant-> draft - my girlfriend has a cold now!, some guests warmed themselves with a sweater over their backs and shoulders, the menu is not written in German, Ikea cups, no bread served with the salad, no spoon to ladle the mashed potatoes, Mashed potatoes tasted watery and artificial, the veal chop was very high in fat and little meat, the fries were fried for too long, the vegetables were delicious!, baked braids for breakfast. Bathrooms and provisional sauna -> too few options to store bathrobes and towels, provisional sauna too small and overcrowded in no time. Conclusion: the rooms were offered at an expensive price for years and yet no investment was made in a better customer experience.

The hotel is under construction, we do not have access to all the baths, but at the same reservation price. It's not worth it, I paid a package of 560.- to only be able to swim for 5 minutes. The work lasts 3 years, no point coming back before it's finished.

Room a little dated but great value for money Magnificent lunch buffet We will come back

Hello I have been going to the baths in Yverdon-les Bains for years, cleanliness and hygiene are essential for everyone but particularly for the pools and the changing rooms and they have never stopped improving, their room the food is very beautiful, restored you could believe you were in a castle, in all that for me, the food is very good, regarding the prices for everything there is meat and there are affordable prices. You will have understood that I highly recommend it, a magnificent experience and this for a long time.

The staff is very pleasant whether at reception, at the bar, or at breakfast service. The bar service is fast and the prices are fair. I don't see the difference between a double room and a superior double room!? I took the superior room which cost me 80.- + per night so 160.- for my 2 nights and I have the impression of having a normal double room...

Disappointing experience with the rigidity of the reservation processes... I arrived for the night of 12/24 to 12/25 (Christmas evening) Having booked in advance online with a special room price (access to the thermal baths) and Christmas dinner. The website is not very user-friendly, I realize that my reservation includes a dinner for one person only, even though there are 2 of us!! Also quickly reported to the hotel before my arrival. During check-in, the receptionist (and her colleague), aware that the website is complicated to use, inform me that they will report the situation to their supervisor when they arrive the next day. At the same time I book the dinner for two people, with good hope of having a price with a commercial gesture the next day at check-out for payment, given that my initial reservation was made on the internet before my arrival and included a special price . The following day, 12/25 at check-out, the front desk manager is there, gives me the invoice with the full price to pay, without any commercial gesture to offer me to my GREAT astonishment. The expected gesture being a special rate for the second person for the Christmas dinner and therefore indirectly on the overall price to pay, not after having discussed at length and explained to the reception staff the day before, and with I underline the good will to find a solution from Anabelle (apprentice at the reception), but apparently the whole process is rigid, the manager has no choice but to make me pay the full price of the reservation, because "he doesn't has no control over prices, he says. So I pay the high price, and leave with enormous disappointment in the face of this rigidity of the staff. The fact of making me pay a full price even though my initial intention was good when booking. But who to contact when the staff is closed to any explanation? I am informed that an email will be sent to the hotel management to inform them of my situation and that they will contact me. I've been waiting ever since but nothing happens... Having done several baths in Switzerland and around the world, experiencing this situation is a first for me. I will not return to the grand hotel and thermal center Yverdon les Bains. Huge disappointment for a day that was supposed to be special in the year.

3 nights experience in a standard room Here are the positive points of our stay: - Very warm and professional welcome from the staff in general. - Simple breakfast. It is located in a reception room which is chic. On the other hand, the negative points are as follows: - The rooms are very old, and require a nice renovation. (The curtains are too short, condensation on the windows inside, no VMC and no decoration)

Excellent stay, with an excellent welcome by Bouchra, a joie de vivre and incredible sympathy! See you soon !

The hotel and wellness area are getting old and in need of renovation. Both the prices for overnight stays and the prices in the restaurant are overpriced. Unfriendly and indifferent staff. Feedback and complaints are responded to with a lack of emotion. Apparently you're already used to it and don't want to change anything. Be careful, children's swimming courses also take place in the hotel's own wellness area. Don't book half-board - go eat in a restaurant in Yverdon, because the hotel's own restaurant sells lunch for CHF 35.00 as a half-board menu (CHF 50.00 if you make a reservation).

The pools, the thermal complex were a little small, we were a little cramped but the room service and the “la belle époque” restaurant were top notch.

Very characteristic hotel in Yverdon with rooms complete with every need, beautiful dining rooms and the presence of a large spa center with indoor and outdoor swimming pool.

My stay in your establishment was the first and will be the last, not friendly staff, very limited service, we arrived from Geneva around 1 p.m. and we were told that the room would be ready around 3 p.m. and we asked if we could take advantage of the swimming pool in the meantime, it was refused unless we paid 15CH per person, it was really regrettable, we reserved a room on the internet with breakfast and access to the baths obviously except that on site we were not entitled to either the hammam or in the sauna otherwise you had to pay 24CH per person, the layout of the hotel is very old, bad bedding it must be a 2 star but certainly not 4 stars I advise against it.

Room are really old style. It s like been thrown back in time in the early nineties.

A 4 star without air conditioning and with bedbugs for company. In short, very disappointing.

Experience of a family of 5 people for 2 rooms reserved, one standard and one superior. Good points : - Very warm and professional welcome from Nicole, and the staff in general. - Excellent breakfast. - check-out at noon and possibility of enjoying the baths the rest of the day once check-out has been completed. Negative points : - the rooms are so old and the decoration is hopeless, not up to the standard of a 4 star or the standard of the building. - Very average bedding. - tiny bathroom with a shower curtain (4 stars!). - - The toilets are in the bathrooms, next to the bathtub. - The curtains from another age are too narrow and do not cover either of the 2 windows once drawn for the night. - No notable difference between the standard room and the superior room... - Few massage jets and other bubbles in the pools. We had an experience this summer at the Saillon baths (also 4 stars), unfortunately it cannot be compared with your establishment. Damage.

The best part was swimming Doesn't deserve 4 stars!! Very disappointing & overpriced

The hotel is getting old, but so far clean. The thermal bath was a complete disaster! Not recommendable! Totally falling apart.

Very good service, impeccable cleanliness, the Belle Epoque restaurant to try absolutely delicious Value for money nothing to say

Very pleasant stay at the hotel, I will come back without hesitation, great full breakfast, possibility of staying in the baths after checkout, bathrobes, slippers included, don't change anything, everything is great!

I find it bordering on fraud to allow yourself to sell small shrimps like prawns. I was also shocked to see my sister doing the waiters' job by taking everyone's orders herself even though she had already pre-ordered the menus at the time of booking. The height of incompetence, the waitress asked us to put those who chose the duck on one side of the table and those who chose the salmon on the other. I was stunned.

Minimalist welcome, the person forgets to give access to the baths. He asks me again to bring access to other people in our group. Incomplete reception information. The room is clean, but the smell is unpleasant, the number of towels available is like the reception information, i.e. minimalist. The evening meal team tried to provide quality service, but these efforts proved counterproductive. Access to people with reduced mobility is really limited, No guardrail, and handrail not adapted to the length of the ramp. The setting nevertheless remains magnificent.

The rooms are plain and simple for a 4 star hotel. But what is really objectionable is that the rooms have no air conditioning, so it is 40 degrees hot, stuffy and oppressive, making it impossible to sleep there. The service is friendly but not warm. I won't stay there again.

The breakfast was excellent, the staff helpful, the spa good, the ventilation in the room was not sufficient and the air conditioning was missing.

Older generation hotel. But clean and large rooms. BREAKFAST BUFFET GOOD SELECTION

Just missing air conditioning. And the price for the dog is a little high: 30 francs

Our stay in this hotel leaves us perplexed. The infrastructure is good, the room is spacious and the breakfast is very good. But the value for money leaves something to be desired, especially for customer service in the restaurant in the evening, which is unacceptable for a 4 star+! When we asked the waitress what wine she could recommend to us, her response was "I don't know, I don't drink wine" and without offering to ask one of her colleagues... Then we asked for bread to accompany my meat and my wife also to accompany her salmon tartare and the waitress replies "we don't give bread with the salmon tartare there are already the toasts" no but sorry??!!! My wife worked for 10 years in the luxury hotel industry in Geneva and clearly these two answers will be used in the training of future hoteliers like NOT TO DO so as not to lose customers and turnover!! Should I remind you that for 1 unhappy customer, 1500 others are aware of their experience?! It's a shame and clearly the training of employees needs to be reviewed...

Our team lived in this hotel for several years during preparation for the season. A good place for athletes to relax and recover after training and games. The thermal baths undoubtedly deserve special praise.

On arrival at the hotel, excellent support from Nicole, efficient and precise in her explanations. The reserved junior suite is dated, tiny and a little dark. No air conditioning, stifling heat during the night, mattress a little too firm, very hard bolsters. The suite is a maximum of 20 to 24 m2, while it is advertised between 42 and 46 m2. Bedroom of approximately 10 to 12 m2, the bed takes up almost all the space, the microscopic living room measures approximately 8m2. No relation to the room shown on the hotel website. It's a scam, pure and simple, if not a scam... How can the hotel maintain its 4 stars? If the bedside lamps are plugged in, there is no room for another device. 32-inch television, so tiny, half hidden by the bedroom door which otherwise gets stuck once closed. Worn and stained carpet, furniture from another age, 1 window cannot be opened. The toilets are so small that it is impossible to close the door. Free Wi-Fi with a speed of 28 Mbps. Separate bathroom, clean. A child's bed has been provided in the small living room, however no bathrobe or sandals for children. The Thermal Center is pleasant, but nothing is provided for small children. In the restaurant, the staff is rude, smug and grumbling loudly and intelligibly. Disorganized service, 2 hours 20 minutes of waiting in total, it's way too long, especially for children. It took 4 receipts before getting the correct count. The price on the first ticket was 2.6 times more expensive than the last one. The room manager laughs and replies that he has plenty of time! In short, early departure after less than 1 day of a stay unworthy of a hotel of this category. Last remark from the reception manager following my decision to leave the hotel: “I didn’t measure the room”! I demanded an immediate refund for my stay and got it immediately. And that day, I was obviously not the only one in this situation... The 4 stars of this hotel seemed very dull to me...

Clearly does not deserve 4 stars whether in terms of the rooms, the bedding, the restaurant, very expensive for what it is. Just friendly staff. In short, much better for as much or cheaper elsewhere

Very comfortable hotel, pretty park and top thermal center. A great La Belle Epoque restaurant, a big thank you to Alexandre for great service at the restaurant and to the chef for these delicious dishes!

Too small bathroom we saw at a gas station. On the other hand, the restaurant is magnificent. We ate half board and ate like princes

Good restaurant, great service, thanks to Léa for her professionalism and good advice!!! Clean and sufficiently spacious rooms. Very welcoming staff and concerned about hygiene, especially during breakfast.

Thanks to Khaled and Nicole for the welcome at the reception! The thermal baths and swimming pools are of great quality! Very good restaurant, well done to Léa for her professionalism and her advice on Valais wine!

Nice welcome, the room is correct, a little lacking in modernity, the promise of the 4-star hotel is kept, particularly with the thermal center and the restaurant, whether for breakfast or dinner.

The price-performance ratio is good. The service excellent. They were very accommodating to us at reception. The rooms are very good and the bathing facilities are very, very good. The only thing that wasn't good is the kitchen. A small selection and just not tasty. The panna cotta was the worst I've ever had. But all in all highly recommended

Loyal customers for many years of this beautiful Hotel, we have noticed certain changes and/or improvements over time! We have always stayed there with great pleasure! Reception and staff are, in general, very friendly and very professional! However, it is a shame that access to the baths is not granted before taking possession of the room, at 3:00 p.m. (without a supplement of 15CHF per person), as is done at the Grand Hôtel des Bains, in Lavey! Despite this detail, we highly recommend this establishment!! THANKS!

Unworthy, catastrophic bedding and a shame for a 4-star hotel in Switzerland. It is unacceptable to offer these rooms. The mattress barely becomes a 5 centimeter thick layer of springs. Result stuck sciatic nerves. The rooms need to be renovated anyway. Those who give hotels stars should take a look around and do another review. The restaurant and the service are absolutely not up to 4 star standards or the prices we pay. The BOSA Group and management should wake up and do something. or else it should be avoided as a hotel.

The hotel is already getting a bit old. Signs of aging are visible in many places, but this also exudes a certain charm. The staff is very friendly, but doesn't speak German. Conversations are only possible in French or English. All written information about the hotel is also available in German. It's a bit annoying that the electricity in the rooms only works when you insert the "room card". This can also be avoided with a Cumulus or other points card. Just put it in and your cell phone will charge even if you're not in the room ;)

The hotel is outdated, there are many defects in the room as well as in the hotel. You won't find air conditioning in your room and room service is only available until 9:30 p.m. Some of the staff could speak German but they failed to understand the customers. The dinner is the best thing of all, the rest as well as the wellness are at most a 3* hotel.

I wanted to redeem my expired voucher. However, the staff showed little tolerance. Very very annoying and disappointing!!

Very nice hotel, very comfortable, a lot of very nice little things like access to the thermal baths, gym etc... rooms a little dated but charming only downside no air conditioning at least not in all the rooms. Great breakfast.

The building is old already but they have a good location and a free parking space. They have the nice buffet and very tasty desserts that you could have. 😁🤭

Quite disappointed by the entire hotel which claims to be a 4 star, the 4th star of which is not justified. Many hotels in Germany and Austria are 10 times more beautiful and well decorated without being 4 stars! Room ok, clean but quite dated. Meal prices taken at La Coupole are exorbitant for the result on the plate which does not live up to the standard of the establishment. Good points : Very kind and professional staff. The direct access to the thermal baths included in the room rate was very appreciable. Excellent buffet breakfast.

Not recommended for a 4 star hotel; A lot of things need to be revised. I'm used to other things in this price range. I fell on deaf ears when I heard various complaints at reception. The hotel doesn't really care! In addition, the prices are exorbitant like in a 5 star hotel!

Great value for money, we benefited from access to the baths for one night for two days. Comfortable bed, clean, friendly and efficient staff. An excellent breakfast on the terrace. We will come back for sure 👌💕

Hotel is okay but is getting old and needs to be renovated. Service hotel, very friendly and accommodating. Were very helpful and speak German and French. Restaurant not recommended, dinner was very salty and service was poor. Drink was ordered and not brought. The second time we ordered the drink was brought, but the wrong one. There are definitely better restaurants in the region, which are also cheaper.

Restaurant was terrible. Bad service, overly salty food and quite high prices. Beds in the rooms are better cot beds. Hotel otherwise okay Bathroom was okay, but a bit old and partly unclean.

Questionable why this hotel should have received its 4 stars. The staff is nice. But that is all. The hotel itself looks worn, the rooms are completely outdated, without charm, not renovated since the 1980s. The TV is a cheap set that is probably 12 years old. The room did not even have a minibar. 2 of the 3 listed restaurants were closed (at the end of June, which can no longer be called low season). Accordingly, the hotel is almost exclusively frequented by old people.

The thermal baths, baths and bars by the pool, the spacious rooms with top amenities, everything is very nice and very well maintained! Security is also well organized: When there was a thunderstorm, we were kindly taken out of the pool before the lightning started over our heads. There were six of us and everyone enjoyed the food excellently! Afterwards we went to the bar, where a professional served us: Ghassen Achek the barman read our wishes from our eyes and showed us new drinks that I didn't know. All very reasonably priced, and when you add in the piano playing in the bar, rather cheap for this class of entertainment experience. A well-rounded affair, and if I lived here, I would be here regularly in the thermal baths, the restaurant and at the bar!

Unfortunately the name Grand Hotel doesn't live up to its promise. Both the hotel and spa are getting old and are in urgent need of renovation. We had a room on the top floor of the new building (in summer). It was unbearably hot (and I was also heavily pregnant). It was really an imposition. We had to sleep with the window open, but there was noise from the street (traffic) all night long. You can imagine that we didn't have an incredibly relaxing stay. Luckily it was only a few days. We sometimes waited forever at reception until it was our turn. This should definitely be improved. Unfortunately, the spa was more reminiscent of a fun pool - not very relaxing. Overall, a rather sobering stay.

Friendly, attentive staff, some details not up to standard for a 4* but nothing very important

Rooms a little dated but very clean, for optimal relaxation don't forget to visit the baths

Very disapointed. General condition of the hotel is very dated. Unbearable noise of machinery all night in the room + electrical noise (not sleeping all night). Service at the bar by a very young waiter who brought me a Hugo instead of the Mojito (which he apparently didn't know how to make) and when paying, he told me that my room card was deactivated even though it was was false. I found it very unpleasant in front of other customers.

Great reasonably priced hotel Rooms look a bit aged But nice size, spacious, clean And nice thermal bad facilities Excellent restaurant

Top hotel, Baden sensational, rooms very nice. a few rooms still have fitted carpets. My wife has some dust problems. Not without a carpet. Restaurant 90% of the service is great, thank you. But 10% behave as if they were paying us their wages. They act like we should be happy to be sitting there! Our request to the hotel management. Find out what customers like! Revised a few places in the hotel. But please don't invest millions and change the beautiful, unique atmosphere of the hotel. Even the old handle together with the new one such as lift etc. fits! I think with little money and just small adjustments you could become a hub in French-speaking Switzerland, if you aren't already! In any case, we are very happy to be with you. For us, you are number 1 in the west of Switzerland. Thank you for existing. Greetings HP Widmer Wiap AG

Very pleasant place and very beautiful location. Thermal Swimming pool (CT) is fantastic, really enjoyable hotel, Breakfast is great, plat is awesome. This nice hotel for people who want something different.

Unfortunately, the service staff was not friendly and accommodating. The rooms really don't correspond to a 4**** hotel. The hotel complex is getting old.

Outside view is good, very old building of lobby, but then hotel part from 1987, and looks like it saw its best times, a years ago. Problem with restaurant, issues with reservations 2 day in a row.

Clean, nice shower, tasty breakfast and great attention from the lady at front desk (night - unfortunately forgot her name). Did not use thermal center which seemed to be in good state. Hotel needs renovation in some parts including a more modern room. Free parking.

Unfortunately I was not able to stay at the hotel but in any case the team and staff are very pleasant, available and responsive whether by email or telephone. See you soon

Breakfast price 25chf. More expensive than a daily menu

Nice rooms, very smiling, welcoming and professional staff. The baths are pleasant and the breakfast is well stocked :)

Nice hotel, very good service and welcome. A downside for the shower in a bathtub that is a little too small with the curtain that aims to stick to you, and poor quality shower head.

The room was a bit outdated. Hair was found in the bed linen.... But it was reupholstered without any problems. Very nice staff. Very pretty ballroom!

Not up to the standards of all the 4 stars I have visited in Switzerland, Germany, France, Belgium, Austria, Holland... etc. I don't want to go on and write a long text... just typical of the hotel industry in Switzerland, we relax in the place, without going to any trouble! If you want to go back 30 years, go for it, the rooms are from the period... I grew up in this city, hence an even greater disappointment, I thought I would be amazed for my first stay in this hotel... The staff is very friendly, but the rooms are not up to par.

Book a 4-star hotel and stay in a youth hostel. From the Ikea cup at the breakfast buffet, the mediocre hamburger in the so-called gourmet restaurant, the camp beds in the room to the dingy and sometimes unhygienic bathroom and SPA - it was anything but a 4-star experience and simply disappointing. Only the staff was friendly. This management could be accused of fraud, to say the least. It was a maximum of a 3 star hotel. We were there for the first and last time.

What a desappointment ! Where is the greatness and the fact that I had heard about when I was younger. Room that is aging and deserves a facelift. The service is not even worthy of a 3 star when supposedly a 4 star. And the meal shows do not enter is not one. 4 girls doing 4 passages of 3 to 4 minutes to 20s music in costume does not mean a spectacle. In addition, the price of the meal is not justified.

Time-honored hotel with some flaws. Positive (=4 stars): Superior room, beds comfortable, except for the pillows that are much too thick and hard, cleanliness very good, staff very nice, breakfast buffet clear but very fresh, dinner in the small hall was fine (make a reservation, otherwise no one Place). BUT negative (= unfortunately max. 2 stars): Time-honored hotel, in need of renovation here and there. Dining room looks like a train station buffet, cold, lacks cosiness, and there is a draft through the windows (they were dirty), very loud because of the many children... The separate pool (only for hotel guests) doesn't invite you to linger, seems bare and grubby. The official thermal baths: completely overcrowded, atmosphere like in a barracks and just as run down, in the SPA area (2nd floor), a little quieter, but unfortunately the same feeling. Nothing comfortable, not enough loungers, hammam (40 degrees) for women was good, I found the other 2 saunas (70 and 90 degrees) to be old and dingy, very uncomfortable when 9 people sit close together... we wanted to wellness and relax , instead we literally fled into the room, you don't pay that much for that... Conclusion: Overnight stay, breakfast and dinner ok, but too expensive for what is on offer because: the entire wellness offer needs to be renovated, that is by no means equivalent to 4 stars, in short: the bathrooms and SPA area disgusted us!!! Stay overnight, yes, but definitely never again as a wellness hotel...

Pretty outdated hotel with a public thermal bath. The hotel was probably renovated in the early 90s and looks accordingly. It's a total shame because the old building used to be beautiful but was pretty much ruined by the new building. With the name Grand Hotel and the 4 stars you definitely expect more. The rooms are borderline in need of renovation. However, spacious and clean. The thermal bath is definitely in need of renovation. There are some places that look really dingy and you don't want to sit down. The pool was completely overcrowded at the time of our visit and even in the Espace Detente, where there were no children, people were sitting shoulder to shoulder in the Jacuzzi and sauna. Fewer people, warm lighting, soft music, perhaps candles and a relaxation room with tea and nuts would work wonders. The hotel's own thermal pool looks like a swimming pool, is very dirty and doesn't invite you to linger at all. Based on these impressions we decided to eat out. So I can't judge the hotel's own restaurant. The breakfast buffet is good and has everything you would expect. The breakfast room is in the beautiful, old hotel building and invites you to relax and unwind. As long as the hotel is not renovated (as announced in 2020), we will not come back and will not recommend the hotel to anyone.

Superb spa very good service pleasant hotel very good

The hotel imposes itself when you arrive. Warm welcome, you have access to the swimming pool and the thermal center but not necessarily to the sauna and hamam, book directly, you will have access. The thermal center closes at 8 p.m. and the sauna/hammam on the 2nd floor at 7:30 p.m. The rooms, on the other hand, are shabby and a little dated although very clean. The brasserie presents classics at local restaurant prices. Copious and varied continental breakfast.

First impression was very Nice. The receptionist Walter, who accomodated us was very kind and helpful, while speaking a Lot of languages. But Unfortunately, This hotel would need a bit more care. The tables in the bar havent been cleaned, the building would need to clean around and renovate a few things. We havent been accepted for dinner, we have been told it´s full, even If we saw a few free tables there. But we had an amazing food at the neighbouring Hotel La Prairie, which i recommend to visit for dinner. Despite of these things we enjoyed our stay, the rooms have been clean, and comfortable. P.S. Do not skip the hotel pool while your stay, was definetly the best from all of them in thermal centre.

Nice room, good welcome and information, 5* breakfast buffet, idyllic location, downside: politeness from certain employees who don't know how to say hello...

I honestly think that the quality exceeds for what you pay. Yes the rooms are not super advanced or new, but they have done a lot of effort to keep the venue's original character yet modernise it a bit. We had food at the bar, the burgers are worth it! It is kids and newborn friendly, they even provided a little bed for our daughter of 6 months. Breakfast is worth it too, lovely breakfast room, spacious and there is even a play room for kids within it. The spa is interconnected and you can enter simply with your bath robe from the room to the spa - great convenience! If you want to book a massage, make sure to book in advance, the spots get booked up. The spa itself is ok, not super powerful hydromassage plus super packed during the weekend. I would surely go back!

Honestly a little disappointed. The expected “standing” is not there. Grand Hôtel des Bains, 4 stars... mixed results on the 4 stars and the term Grand. Aging rooms (doors with paint loss on the bottoms), excellent breakfast, the rest of the meals do not deserve 4 stars in my opinion. Meat cooking not correct At the evening buffet, the pasta was cold, no time to breathe before collecting the cutlery, no time to make a second course. Prices at the bar overrated. 10.- 5dl of white Grimbergen... 35.- 75dl of Deus... really? There are premium craft beers for much less. Lots of comments certainly... the reception was good but image/price/result ratio not adequate.

Beautiful, time-honored hotel. Excellent dinner at the Belle Epoque. We were served very competently and friendly by Felipe, who always came to our table with a smile.

Great for a weekend, access to the thermal baths included with the room Very friendly and smiling staff

The place is super old but it is well-maintained. Our room was spacious. The staff are super friendly.

January 2023: Staff very friendly, breakfast very good! Room is a bit old. For me it's not a 4-star hotel because of the rooms. Private Spa: Installation is good, but the detail is missing (e.g. no music, no snacks, no candles) - this would all cost very little and it would be much nicer…

Little romantic weekend at the baths! Beautiful hotel, a little dated but charming! Access to the bathroom with the bedroom is nice! We advise you to take access to the relaxation area where there is the sauna, hammam and a Japanese pool (warmer) there are fewer people and it feels good... The breakfast buffet is really good, very varied! We love ! And the proximity to the city is great! On the other hand, we like the spring mattresses, the view and the noise of the road a little less (on the side where our room was...)

Room, spa, breakfast formula 👍 Room ok (just some stains on the wall and carpet) good breakfast. Access to the top bath I will come back

One of my best stays. The relaxing stay offer served its purpose well. (Room + free drinks (2 coffee, 2 tea, 2 water), bath and spa access plus massage and a great breakfast) Very friendly staff. we even received two small Christmas presents at the start. Just a few small stains on the wall and carpet in the room... But nothing serious I will come back

Please note the online resa did not work. Even though we were charged we were not expected. We prefer to complain about IT than to apologize for the additional inconvenience caused on a birthday weekend. At the room service restaurant that you have to go up yourself... And they put brioche inside instead of bread even though I'm tolerant to eggs... Great baths. Bedroom super comfortable

Nice hotel. Didn't take advantage of the sulfur water swimming pools unfortunately. Good breakfast included.

The only downside to the room. There is nothing to dry clothes and bathing suits, especially for the spa center.

We enjoyed the great setting and the original menu (who would think of a vodka sorbet to accompany a steak tartare!). Not cheap but excellent.

We stayed at the hotel for 3 nights and had dinner once at La Rotonde. My friend had a vegetarian dish with aubergine and quinoa and I had a fish dish, both were very tasty. The service and the atmosphere was good and not as old fashioned as I thought it would be. I think we would have eaten again there, if it wasnt that pricey (especially the wine).On a small personal note: French is my mother tongue, and so I found it a bit annoying that the waitress spoke in swiss german to me. Probably it was because I was travelling with a german friend

Lauwarme Speisen, trockener Fisch, sehr kleine Speisekarte, das Dessert sollte schon zu Beginn des Abends bestellt werden, Mini Weinkarte, Preis und Leistung hat wegen der Qualität nicht gepasst, die Speisen wurden aber schön präsentiert. Personal war ein Abend freundlich, ein Abend leider nicht so sehr. Corona Vorgaben wurden sehr gut eingehalten.

Nous avons mangé un soir dans ce restaurant, le service était bien, c'est aussi un très jolie endroit. Nous avons apprécié le repas qui était vraiment très bon.Juste petit bémol c'est un peut chère pour les plats qu'ils présentent, et pas beaucoup de choix à la carte.