New Point in Luzern

I think it's good that you have the opportunity to eat here after you leave. However, I was surprised that I didn't receive any dressing for my kebab salad and no sauce for the kebab meat. Seriously had to ask for sauce. It's not normal that in a restaurant you are served a salad without salad dressing and in a kebab shop the meat is served without sauce. After I got this the food was somewhat ok but this incompetence was immediately noticeable.

Great spot, food exceeded expectations. Delicious falafel wrap and the burger is great! Very good value :)

we waited like 1 hour to get the food, the owner has no idea how to make fast food, but food was ok

Owner seems to be drunk because he asked me like 5 times what we want. i took 1h until i got my food. 5 people in front of me!!! food is good but not worth it to go! save you time and money for mc donals! trust me, that place is worse than the service in the prison.

Staff can't speak German. Also comes across as very rude. My wife specifically asked for a small kebab box. She said: “Yes, I can do it”. There were four of us in total. Everyone a kebab and the small kebab box. The taste was poor to mediocre. In the end she charged us the full price for the small box. When I complained, she just laughed cynically. Was there with colleagues before this incident. I order without onion and cocktail/yogurt sauce and he delivers with a lot of onion and just cocktail. When he paid, he no longer knew who had already paid for what. For 20 minutes he talked to me about not paying for the kebab, even though I did so when I ordered it. Never again New Point. The shed is a complete disaster.

Normal Kebab joint, open 24/7 Taste is less than average, even late at night after a few drinks. We ordered one Item, they seemed to forget it. After reminding them 2 times they finally got to make it, 20 minutes later!

For small orders, very good. As soon as there are a few more people here, it's a huge mess. Nobody knows who paid, nobody knows who ordered what, PURE chaos!! Very unfortunate. Ingredients are simply put into the dish too much rather than too little...

Great seitan kebab, nice decor, lots of booze.

Got a Snikers for free. Thank you.

The pizza was so delicious. The service is good and very fast

Service is bad. Also misleasing. Not halal.

Everything you can expect from a kebab shop. Very dear ladies

The kebab in the pocket bread far exceeded my expectations. Bread was toasted and it was generously filled and tasted great. Gladly again :-)

Good Food Pizza and Fries and Coke and Coke good opening Times you can go here after the RAVE other places will close but Guy hustles with Love for the fam

Good location but unfortunately the service can hardly speak German or gets a lot of things wrong

The woman there can't even make a kebab in the flatbread open at the bottom - the whole souse leaks out at the bottom

Amazing service and even better food. The burgers were made from Turkish buns (light & fluffy). The falafel was very well made and it was very moist.

I do not recommend stale bread and expired meat

Rude, didn't take the order correctly, cheeky and a complete failure

Juice shop, the only advantage is the opening times.

Very unfriendly staff who can hardly speak German. When I ordered I wasn't understood and the menu was explained to me a bit angrily due to the existing language barrier. You don't feel wanted as a customer and it's completely overpriced. 4.50Fr for a SOFT drink is too much. You are constantly being looked at angrily while you eat and while others at the table are still eating, the staff is already clearing the plates. impertinence. Never again! Very unmotivated older man who on previous visits had accused us of not paying even though we paid WHEN ORDERING.

Got the doner kebab. Little pricey. Service was ok. Ofc no smiling hospitality in Switzerland

It's hard for me to judge whether the kebab tastes as good during the day. But always sensational after the outcome.

Waited 45 minutes for a kebab box even though there were only 2 guests in front of us

Always very friendly and funny, even in the morning at 4 a.m. Food is also great👍

unfriendly service and rude Prices!!

Very friendly and polite staff. The food is halal.... The kofta teller was amazing and perfectly cooked ..Kids enjoyed their donar teller and chicken pizza .. The ambiance was good and the service was quick. I highly recommend this place and will definitely visit it again when we are in Lucerne.

is okay with 3 per mille in the blood

Sorry but it wasn't tasty and way too expensive...

I ordered on Uber eats and my waiting time was always WAY longer than i expected. Very disappointed in the miserable service situation here… Stop putting up delivery times that you cannot make! Shush!

I had a hard time adjusting to the time difference, so I woke up early in the morning and it was the only place open, but the food was delicious and the prices were good for Switzerland! I definitely want to stop by again next time.

I was there at 11 p.m. and I was still freshening up. Spognebob was on TV. Funny

Perfect place to eat almost around the clock, until early in the morning or in the middle of the night. Ideal for people who have to work night shifts or have partied the night away.

The establishment was open at 01:00. We ate deliciously.

Good food, nice man attended to us. Only downside was that there was no wifi. Decent place nonetheless 👍

I wouldn't recommend it to anyone. People always have to wait 30 minutes or they forget their order

I don't recommend it to anyone! Got food poisoning.

There was white sauce in the kebab box and the meat in the flatbread was still raw.

Gastro is tough business and I wonder how our morale would be if We‘d run 12+ hours shifts 7/7 every week like the lady and the cook do here… comments apart, I eat here every now and then, saved my day when it happened to be very late after work, grategulf for that, quality has always met the average, sometimes exceeded it, hope you‘ll enjoy it at least to keep them alive as I am trying to do

Great opening times, especially for night owls. Good cuisine even if you don't just want kebabs and pides..

Sauce was watery and the kebab was not edible

Poor service, order was not ready until the second request. Rude employees who don't respond to customers.

OUTSIDE PFUI INSIDE PFUI EMPLOYEE PFUI EAT PFUI! BY THE WAY, THE MEAT FROM MY DÖNER BOX TASTES LIKE RUBBER WITH MEAT FLAVOR, SO NOT AT ALL!

Friendly, food okay. Prices at night are sometimes steep. Toilets mostly dirty

Nice people, the food is delicious and you're happy when you get something warm at night.

Only place to chill which does not close too early

The sun is my favorite restaurant😍😍 The fine pizza that you can't get everywhere. Even with carnival decorations 2022 😍😍😍😍

by picking up good food for early or late or eating there. Price value and for whatever you want.

Count your change. If it's late or they think you're drunk they will try to short you!

Absolute disaster, really not recommended. I don't know how a restaurant like this can survive.

A place where you can eat healthily. I found the dishes very good, I can recommend it to you.

From A-Z at a deep level. They set the prices of the drinks this way and that, depending on your mood. They are also unfriendly! Not recommended!

I wanted to convince myself whether these negative reviews are really accurate. I can confirm that this way of dealing with the customer is not possible. Definitely won't come again

Zero stars. Either the shop will close soon or hopefully it will close itself. Primitive, unfriendly service and racist comments. Not recommendable.

Easy and good. Always polite and courteous. Gladly again...

Unfriendly staff, comparatively expensive and not the best quality. Doesn't necessarily have to be

worst döner in town, but also the only one you can get at 3 am :-D

Opening hours are good. Food is expensive and (well) below average.

Ate twice on site. 2 out of 4 menus were delivered incorrectly. E.g.: What is clear without being sharp is not respected. Probably not understood. Extremely rude staff. However, very overpriced. 4.50 for drinks 12.50 for kebab box Normally the same thing with better service around Lucerne costs 1-2.50 CHF less. Definitely not recommended. I wonder how stores like this run...

The staff or the woman at the checkout (the chef was very friendly) was very disrespectful. You come to the restaurant (around 12:00 a.m.) and just want to order something to eat in peace. I asked if card payment (contactless) was possible and the woman asked me if the card was stolen?! Incredible. Afterwards we wanted to sit outside and a short time later we were asked to leave the place within 5 minutes because it was no longer allowed to eat outside at 00:30. It was completely OK for us, but I find the fact that other guests were still allowed to sit and eat there until 00:40+ and even the woman herself sat outside with the guests to be absolutely unprofessional. The food was ok.

As long as you can have a conversation without using primitive language, you'll always get what you want here. 5 stars, especially because of Belinda.

Ordered kebab in pocket bread. A disaster in terms of taste. Bread was dry and broken on one side so that some sauce leaked out. Only meat on top with nothing, very dry and seemed to me to be very poor quality or poorly prepared. Two bites down, the meat was swimming in sauce and the salad was only available in homeopathic doses. After the fourth bite I threw the thing away. Abdominal pain still followed. 2 stars because the minimum service was provided. Never again, rather hungry through the night. It's a shame, it really shouldn't be that hard.

Expensive and their food is just average

Good (often the only) option to eat a kebab late at night. There are better kebabs in this region during the day.

The worst snack bar in the city of Lucerne! - Service leaves a lot to be desired - Employees are unfriendly and have no interest in customer requests - There is always some ingredient missing from the food you order - The old fart always doesn't give enough change! The only plus point is the long opening hours Despite it HANDS OFF!

Food could sometimes be fresher. And hygiene would have to be given greater priority. Besides that, everything is okay

Fine food and very friendly service 😊

Very unfriendly staff who also work as taxi drivers on weekends. As a customer you are not valued here by this woman. Service 0. Ambiance 5. Location 6. Hygiene 3 Price 3 Opening hours 9

Bad & slow service. 11 francs with pre-made Prodega falafels is not justified. The store makes pure profit from the night surcharges without offering the right quality.

Expensive, unfriendly and takes ages even when nobody else is there. Worst Kebab place I’ve been.

I was once there and never more...too expensive and service is disaster...if I can I will give 0 stars!!!

Expensive. Take away is available 24/7 and the quality of the food is good.

Great team, pleasant atmosphere, best opening times in all of Lucerne. In addition, the food is absolutely great, a pleasure for everyone.

The food was very good and is recommended. The cashier's service was very friendly and appreciative.

just around the corner from my apartment. actually has the potential to be controlled every now and then, but that only happens when drunk. I'm always disappointed by how unfriendly the staff is. The quality is ok (not great, not really bad either), but if I'm the first to order in a queue, I don't want to see everyone else get their turn before they start preparing my food

Food dry and not fine. Price 2.- Fr. more than advertised above the counter. Really not recommended! An insult to any real kebab! Quality and staff leave a lot to be desired.

Was today for the first time and definitely not the last time. The staff was very friendly. It was the best kebab I've ever eaten. And above all, it happened quickly. I'd love to come back!!

Newpoint is my absolute favorite among the kebab shops. So far, whether it's pizza or kebab, I've always had a great meal. The service was always very personable, friendly and accommodating. I can only recommend stopping by, I'll always be happy to come back!

Yesterday I was back at New Point for a long time and, like every time, everything was great! Mega friendly staff. I would especially like to mention Mrs. Scheidegger, she took time for her guests and was extremely sweet with my little daughter. The food was, as usual, very good. No long waiting times. I will come back as a guest at any time. Because at New Point I felt not just a customer but a valued guest.

Good food and very friendly service, especially Belinda

Delicious food and really super friendly service. I am very happy that there are also German-speaking staff. 👍

Great food, great staff - especially Ms. Scheidegger, a very friendly employee!!

Got charged CHF 440 for 3 kebabs, they said they charged me by mistake and will refund me the rest on 2-3 days! Took them 9 days with many follow ups. If you pay by card, make sure you check the price!

I just read that you offer free food for people who can't afford food. This definitely deserves 5 stars. Simply commendable.

Had a long white hair in my chicken box! Appetite and hunger were gone immediately!!! For a restaurant that is open for so long and serves several hundred people every day, I think it's a no go! (In addition, in the women's toilet you have to slam and push the door with full force, otherwise it won't close. .) This was the first and last time I ordered food from you!! And by the way, way too overpriced!!!

friendly, good service, fine kebab

You Guys have some Delicous Kebab. But sometimes when I eat there I'd like to die of how cold the food is.

The following comment, written by Gonza, serves to evaluate the New Point kebab shop in Lucerne. Have fun and success in life. The shop has a door, which is great in winter. It's nice and warm and comfortable. The kebab arrived to us nice and warm and I didn't puke afterwards, which I find very positive. Using the toilet was OK, a urinal was in use and the water bucket for flushing was filled next to it. They said goodbye to me and I left the store. Conclusion: I recommend the place! *Mr. Gonza returns to Mars Swissschh

the staff very friendly and food is great

A very delicious place. Open late in the night. If it was not so late, I would double my plate: softest chicken and vegetables. Thank you, guys!

Food is ok, but not outstanding. Service is not particularly motivated.

Supertasty falafel. Me and my friend went for a quick bite before our train ride and were pleasantly suprised. Ali is a great guy, very friendly. Recommend!

Their Donair was awesome and their meals and affordable :)

Nice staff and great kebab! +++ the opening times are awesome

As long as you don't order a doner/kebab, the rest is edible

There was a chicken nugget in my falafel... I guess I don't need to say anything more about that, right?

In Lucer, Winkelriedstrasse, catastrophic. Service is subpar, as a Swiss customer (I'm really not a racist) not welcome. Really experienced it this evening. A pity!

Just bad, staff can't speak German, had to wait 25 minutes because the order was forgotten, plus 30.- for two dürüm and water are way too much and the quality was really bad, meat dry and cold. Never again

Slow and unfriendly service, poor price/performance, stomach cramps, little meat but lots of vegetables and bread... never again

Eating is bad, everything is floating in oil!