Orient-Express in Bern

After dinner on March 21, 2024, especially the King Wings, several family members vomited several times. That's true the last visit to this one Load!

Lady (helle harre) very unfriendly and inconsiderate.

At this location you would expect the restaurant to be a little nicer and, above all, more lovingly designed. The offering is poor, the whole location has the charm of a McDonald's from the 80s. A pity. All of this would still work. But I definitely don't understand why the cigarette machine has to be in the best location in a restaurant that advertises itself as a family restaurant. I don't understand why there is even a need for a cigarette machine in a place like this with so many children.

Update March 17, 2024: After I found out the central contact address for complaints through this review and wrote again in writing, I received feedback from quality management. They apologized to me over the phone and confirmed in writing that they would strongly train the branch's employees. Additionally, I was refunded the amount of my entire order. There is still no statement from the local branch management. I also find it unacceptable that not all contact addresses for complaints are published by the branch (but sometimes via Google Reviews). Original: On January 3, 2024, I bit on a pit (probably an apricot) in the penultimate piece of my Porcini Pizza (order no. 06-24-012-71). This is absolutely unacceptable. I took a photo and reported the incident on site and to an internal Dieci email address. I was promised a voucher, but I have no interest in ordering from Dieci again. If Dieci were sorry and serious about apologizing, they would offer a refund and not a voucher.

The bakery has a wide range of products, but when I go to Becker I expect fresh products. That's why the bad review, the cake that I bought on Wednesday October 25th expired on October 23rd and already had mold growth (see picture). It's a shame, I hope something changes otherwise I won't visit this bakery again.