Smood in Zürich

I would give zero stars if I had the option. Consistently late delivering orders, usually even 1hr. Kept ordering again and again hoping things will improve but service only keeps deteriorating. Never ordering again (ever)

Unfortunately, twice it says delivery in 15-20 minutes and after more than 1 hour still nothing. Paid hotline that unfortunately always says the same thing: "I'll pass it on" and it still doesn't work! It's a shame that customers are treated like this. Definitely the last time I ordered from Smood. Order number 1 order: KYN-8687 2 Order: KDE-1811

HOW? THEY WANT 17 BUCKS FOR THE DELIVERY WHAT A SCAM ORDER AT JUST EAT ITS FREE THERE!🤬

Ordered at 7:45 p.m., delivered at 10:00 p.m. More than 2 hours later!

Ordered at 5:50 p.m. It's 7:49 p.m. Put off several times, from “we are doing our best” to “compensation…”. Guess what?! The food is still not there. It certainly won't be fresh anymore and we'll still pay the full price. We want our money back! The best? You cannot be reached by phone. What else can you say about that? Shame on you… One less customer and your reputation continues to decline. Way to go smood.

Disaster food only comes after 2.5 hours. The first time I thought ok, it could happen, now it has happened twice. I will never order from you again

Absolutely unprofessional, fraud-oriented customer service

I've been waiting 2.5 hours now, I've written to your support twice. Really, this is the very last thing!

Worst experience ever! This is the third time I've made the mistake and ordered through Smood. Because I thought mistakes can happen, especially on a weekend when there is a lot going on. But it seems like both the employees and the drivers at Smood are completely incompetent. The food either didn't arrive at all or was incomplete and cold! The support is completely incompetent and cannot help. The answer is yes, we're sorry, but there's nothing we can do now. It's a shame when you just don't get any food at all because its Sunday and the stores are also closed by the time your delivery should have arrived. I can't recommend Smood at all!!!!!!!!!!!!

Ordered online on a friday evening. got my food delivered the next day after around 11am... (took rhem over 12h) Texted with an empoye over the chat since the hotline is 1chf/min. He told me i was lying and that i set the delivery date to saturday which was not true. didt get my money back since the food was delivered (i was not even at home, they left it in front the door). I understand that mistake happens but its not okay to blame me for it even though i could disprove everything. i will avoid smood in the future. Didnt get a refund. The restaurant i ordered said they cant do anything and smood is in charge of the mistake... quite annoying and frustrating my order: QAV-7759 maybe the employe that reads this will belive me and accept the fact that their system had a mistake. Still hoping for a refund.

Absolutely the worst experience ever with the food delivery. I got the wrong order, immediately took pictures as proof, and sent them to customer service. Never got a reply, never got a refund.

The first time I thought I was unlucky, there was probably a lot going on! I learned my lesson the second time! NEVER AGAIN! After 2 hours still nothing!

I ordered at 11am for delivery at 12:15 via Smood. After 30 minutes there was still no update that the restaurant had received the confirmation. In the chat I was told that this restaurant doesn't open until 1 p.m. and my order won't be processed until 1:30 p.m. Why can you order for 12:15 then?? I have already ordered from this restaurant at least 10 times and it always arrived promptly at 12:00 via Ubereats and it says on the internet that this restaurant is open. No sense. I canceled the order straight away!

Disaster delivery service. Delivery is 1.5 hours late, food is cold and you don't get an apology. The worst delivery service!!

I tried to cancel my last order from Smood because there was no message after more than an hour. PS: The order a few weeks earlier was simply canceled by you after the promised delivery time without any notification. When I canceled the new order, it was already past the promised delivery time. In addition, over an hour later, a supplier suddenly showed up at the door with the order. He said he had to come from Zurich to Lucerne because there were no suppliers. I informed him that I would no longer accept this order after being more than an hour late. It's understandable if you have to cook yourself instead of enjoying the food you ordered. Now, instead of showing goodwill, you have simply reimbursed the delivery costs. To date I have not received any feedback about the order or the cancellation. I would like to emphasize that for an order of 60.-, I will not accept it if you just return the delivery. Ultimately, the mistake was clearly on your part, as you didn't even report a delay for over an hour.

I use Smood when I travel in Zurich for work and their service is (almost always) good. Choice of restaurants is OK in the city center. Good point for me it's that they employ their drivers, who are always super nice with me.

best in switzerland, fair for their worker and with a wide choice of services I would definetly recommend them !

It's really annoying. Restaurants are listed that do not deliver at all. Many orders are canceled again. Some of the selection options are inactive, so you can't select anything. Such a waste of time.

I'm pretty fed up, 2 hours. after my order there is still no food:-(. I think it's outrageous, paid hotline, chat that doesn't work.... Look at your reviews, doesn't that worry you? if I worked like that I would have for a long time the termination. What I can say is that I definitely won't do good advertising in the company where I work. Your order OMK-1289

Terrible online portal, support has no idea, no information is available on the HP. There is no search function at all and the support in the chat does not understand even the simplest questions: "Can you order and pick up somewhere?". Answer: “yes, with Click and Collect”. Question: “Where is the nearest pick-up point?”. Answer: "I don't know that and therefore can't give you any precise information." The most important thing for the operator is that you create a profile, probably so that they can then bombard you with advertising and spam.

Never again. Delivery costs more expensive than the competition. More than an hour late for delivery to Yverdon and still nothing. Contacted customer service to cancel the order and proceeded with the refund but no apology from them. For my part, the app is uninstalled. A hiccup rarely happened but warn the customer by giving concrete information and the smallest of things

Terrible, customer support rude and rude. Never received my money back even though my order never arrived.

Terrible experience: they are always late, the food arrive cold, customer service does not exist, they steal you also money to call. Avoid like the plague !

Thank you for ruining the evening of 2 little girls because you are not capable of taking care of a delivery, you are really dishonest, never again with you!!

Yesterday evening we ordered at 6:30 p.m. and about 5 minutes later we received confirmation of acceptance for delivery, which would take place between 7:30 p.m. and 7:45 p.m. Shortly before 8 p.m. we tried to find out how long the delay might be via SMOOD chat (because we have a young son who was hungry). Other than answering the bot questions, we received no response from support. That's why we ended the SMOOD chat connection at 8:15 p.m. We checked our email and we were actually informed by email at 8 p.m. that what we ordered would not be delivered! Hungry, we ordered from JUST, which was delivered in 50 minutes.

Food hasn't come several times - I always had to ask for my money back after waiting hungry for a long time.

I tried several times to order from smood but today was the last time. The delivery is always super late which effects the food quality….Expensive for such a bad service…

After 2 hours the message that the order was canceled!!!! I hope the money paid will be refunded!!! Otherwise, the legal advisor will be happy to work

Juice shop! Promised 30 minutes, nothing happened after 1.5 hours. And we're probably still waiting as you read this. Advice you to stop the service, not fulfilled.

Ordered from burger king, we live 5 minutes by car, order placed at 2:30 p.m. still not delivered unacceptable!!

Food doesn't arrive or is incomplete, and it's not left in front of the door when you're not there. How hard is it to deliver a food order correctly?

Disastrous delivery service that employs far too few drivers. Don't order there. It's better to use another provider.

Food was provided by the restaurant for pickup. But the delivery only arrived 1 hour and 20 minutes later. After a long conversation in the Smood chat, I was referred to support...Just bad service

Ordered, paid for and no delivery received. Despite repeated requests, we never received the money back. Provider support = zero.

Received discount code by email from smood for over 90%. When I wanted to redeem it, the message “This promo code has already been used by too many people” appears. This is clearly a deception to lure people to their website. Extremely dubious. This is already the second bad experience with smood. The first time a few months ago it was not possible to order because the app and website both did not work.

Not recommended Doesn't pay for restaurant We had an order for 1200 CHF We are still waiting for the money today Ridiculous company

An absolute catastrophe. They have one job: Deliver food at a promised time. BUT! They excel at doing exactly the opposite. SMOOD, you are ruining yourself. Complete lack of respect to clients, inexistent customer support. NEVER AGAIN. I would have given zero starts, but it's not possible. Change your name from SMOOD to ABSURD.

I guess I'm never using smood again, the only positive aspect over uber eats was that you accepted crypto, now you're just more expensive for a worse service. Bring back the crypto payment option.

Bad service, endless waiting times! Only half delivered and no money back. Live chat unusable.

mediocre service is a true compliment

Worst delivery service in Switzerland! Disastrous delivery service - stay away! Dishes that were ordered and paid for were not delivered twice. Last time I ended up in the hospital because of food poisoning. I had to contact customer service countless times. After 3 weeks the response was simply “Thank you for your feedback, we’ll do it better next time.” I'm still waiting for credits today. Not even the undelivered dishes were credited. Never again! And all the 1-star reviews speak for themselves.

Absolutely horrible experience. After some issues with Smood a few years ago, we gave them another chance. Ordered Tom Kha Gai soup with explicit comment 'no onions' since my wife can't eat them. Got email at 17:50 that order was all ready and being delivered. Got a call 25 mins later from a lady telling us that the restaurant made all soup with onions and it was not possible to remove them. I asked why this was not communicated to us in first place, before they prepared the food. She kept repeating the same statement. Interestingly she also admitted that the order had not been delivered yet by the restaurant. We asked for alternatives but she said she had to clarify first and get back to us later. Since we were hungry we gave in, accepting the order as is. I will never ever order from them again. Unfriendly, not on top of their processes and obviously never learned what customer focus is.

I ordered sushi and still haven't received it after almost 2 hours. The customer service always put me off via chat and said the courier would come soon, etc. The restaurant had my order ready 15 minutes after I received it and the courier apparently only picked it up 1.5 hours later. Nothing there yet. Hopefully the sushi hasn't spoiled yet. I will no longer order from Smood and advise everyone against it.

Honestly!? I'm surprised Smood still exists. With all the 1* reviews. But in the future they will probably simply charge CHF 30 for a delivery in order to pay the managers. If you pay your driver more, more people will come to work for you and you will finally be able to deliver on time. I only order from Smood because they have the option to pay with Lunch Check. As soon as the competition introduces this payment method, I'll be away from Smood. I can't understand who orders from Smood and uses a different payment method. I have already ordered extra early with a delivery date twice. But Smood places orders with its drivers so late before the delivery date that they can never, ever meet the delivery date if the order volume is high. I've waited 2 hours for my order several times. Very poorly run company. It's a shame that Uber has to show how it's done!

According to Smood's report, the food ordered from Smood from the Molini restaurant was supposed to be delivered by employees of the restaurant. But the restaurant is closed, so we waited unnecessarily for the food and then had to reschedule. The support (first via chat bot, then by an employee via chat) worked well and the order was canceled. As numerous reviews show, this does not seem to be an isolated case and I find it very unprofessional. I will therefore no longer order here.

The tire of my friends delivery scooter went flat and he's been trying to contact you all day yesterday to find a solution. No one answers the Hotline and the boss has his phone switched off. Absolutely unprofessional

We have ordered from Smood twice. The first time we received an email 5 minutes before the delivery time that the restaurant (Momos) was closed and the order was canceled. The second time we waited in vain for the food (pizza). No one at Smood or in the restaurant could be reached by phone. When I complained via email, the order was canceled. Without explanation or apology. Disastrous service and not recommended.

After 3 hours still no food! Live chat and several calls (99 centimes/min) were ignored.

Never smood again! unpunctual, unfriendly, unprofessional! Never again.

For the third time the order was "not received" at the restaurant. As always, the helpline is unavailable.

Ordered pizza for a hungry crowd and never received it. It got canceled after 1.5 hours.

I ordered, goods arrived 1 hour late (after I contacted support 3 TIMES!). The food was already hard and ice cold and inedible and I wasn't even offered a refund. In addition, unfriendly support service. TERRIBLE! DO NOT ORDER HERE UNDER ANY CIRCUMSTANCES. I asked the restaurant and it's Smood's fault - the food had already been ready for an hour and Smood didn't pick it up.

Complete incompetence and lack of professionalism or responsibility. My order was cancelled after one hour! Nobody called me to say sorry or try to compensate me. Four days later, I complained to smood and they told me it's the restaurant's fault. Of course. But I can't leave a negative review to the restaurant and of course smood won't do anything to the restaurant who can cancel orders whenever they want. I asked my money back and they didn't give me the money. Instead, they put it back in the app's wallet, so I'd still spend them in the app. This is very unproffesional and wrong. I still want my money back!

Every time I order from Burgerking it is brought by Smood and every time the items are ready for collection in 5 minutes but no one comes by to collect them. If you're lucky, someone will come by after 45 minutes. As long as the things are at home, another 30 minutes pass. Imagine the temperature of the burger and fries! Shameful

I order something to eat. Food is not delivered. The delivery person doesn't even ring the bell. The food isn't left on the doorstep either. I chat with support. The only thing support does is look for someone to blame instead of making sure my food is delivered to me. 15 minutes discussing with me. No solution at all and in the end just nothing, nothing.. 45.- 12.- delivery fee collected but nothing was done. It was said that if the food was not delivered, it would be returned to the restaurant. I drove to the restaurant and no one saw my food. Luckily, the people in the restaurant were kind enough to make me dinner again. Never again with smood! The smood employees are arrogant and not problem solvers but simply problem pushers! And no, please no copy paste and personal answer here on Google! I have already contacted support. There is nothing left to discuss!

I will never order from smood again! I ordered twice from their app for a restaurant which is exactly 3 minutes by car from my home. The first time they took around 1h30 to deliver it to me. The second time 1h50! I have never seen such terrible service. On top of that, the order arrives cold

I cannot recommend Smood at all. I placed the order with Nooba at 11:18 a.m. and the order email said it would be delivered between 12:00-12-3 p.m. At 12:00 p.m. the order had still not been accepted by the restaurant. At Smood there is only a paid hotline, a chat robot or email support, although you also have to pay a service fee of 1 for the order (I have no idea which service this fee is used for). I then called the restaurant directly and they told me that they hadn't received an order. After asking again, the employee found the order and at that moment the order status at Smood also changed. I first wanted to cancel the order online, which was no longer possible, even before I called the restaurant. Conclusion: I will no longer order from Smood and Nooba in the future and cannot recommend them to anyone.

Conclusion 2.5 hours after ordering: still hungry! When we asked by phone after 1.5 hours, the restaurant said it had been picked up a long time ago and we got the number from the courier. Called there and he said he would be there in 10 minutes. 10 minutes later he called, it was taking longer and the restaurant had to prepare the food again. (Like that?!) All in all very disappointing… Next time I'd rather use another delivery service.

Was my last order today. Inability from A to Z. Ordered more than 2 hours in advance and still delivered more than 30 minutes late. When it was finally delivered, only half of it was there. I don't understand how it doesn't work with a complete and punctual delivery with a lead time of more than 2 hours.

It's a mystery to me why good restaurants like Nooba use a courier service like Smood that delivers the food cold from Kreuzplatz to Klusplatz (5 minutes) 1 hour later. Urgently replace Smood courier service. It's a shame about the fine food.

I ordered food from the Burger King app today and it says the order will take 35 minutes to reach my home. After an hour I had no nerves anymore and went to Burger King myself in the car and reported them. She said that Smood hasn't picked up the order yet and that after 1h 15min!! When I talked to the Burger King employee, I finally got a message after 1 hour 30 minutes that the order was on the way. I then drove home and on the way your employee called me. He said 'I'm here, can you come quickly I have another order to deliver' but I was on the way home so he actually only had to wait 3 minutes to get there. But he said he didn't have time to wait, so I called my mother and she picked up the food. The food looked like this: -Wet -Cold -and not in a good condition to eat

Terrible juice shop. The only thing worse than the couriers is the customer service. It's better to pick it up yourself and save money and stress.

Placed an order twice, received no response. After 20 minutes both orders were canceled. Then ordered via eat.ch and it worked perfectly.

THE WORST SERVICE EVER!!! They NEVER NEVER NEVER HELP YOU!!! As a customer or as a partner, they always give the fault to the restaurant who prepare the food for any problems EVEN IF IT IS THEIR DRIVER IN DELAY TO DELIVERY THE FOOD!!!!!!!!!! THEY NEVER TAKE THE FULL RESPONSIBILITY BUT ALWAYS LET OTHER PEOPLE PAY FOR THEIR MISTAKE!!!! IT A BIG SCAM AS COMPANY!!!! Never found problem with Uber eats and Just Eat. REALLY AVOID THIS COMPANY IF YOU DONT WANT TO PAY FOR NOTHING!!! THE BIGGEST SCAM IN THE DELIVERY FOOD SERVICE IN SWITZERLAND EVER!!!!

Never order there unless you want to deal with customer service! I ordered there 3 times and each time I waited 1-2 hours for my order, then called the restaurant directly and they told me that they never actually receive orders from Smood, apparently the communication between the restaurant and Smood doesn't work. I then had to contact Smood support each time and they then checked with the respective restaurant directly. Not only have I had such experiences, but people in my circle of friends have also ordered there and the orders didn't arrive at all or were 2-4 hours late. Sorry but that's not possible for a delivery service!!! So please don't download this app and don't give Smood a chance, they'll screw it up anyway💩😂

Please improve your app and the communication in the app itself - no visible cancellation button, no confirmation of delivery. The app says that the food will come in 10 minutes, but no order confirmation has yet arrived via the app.

Unfortunately, we didn't receive any confirmation in the app that the delivery was being completed. That's why we cooked something ourselves afterwards - 25 minutes later a driver showed up at the door with the food. There is definitely a need for coordination.

9/24/22: Juice shop. Only half was delivered, a refund was promised, after a week still nothing. I can't say who is to blame for the low delivery quantity, but that doesn't matter.

The delivery people are always friendly (at least from my experience) this will at least justify this star. For customer service, it has lost a lot of quality. I order from Migros, a damaged product, and a problem with the list of ingredients for another (allergens in particular), the customer service therefore promises me a refund for these 2 items (in the form of a credit), only after a few days still nothing on my smood account...and then radio silence from customer service. Another thing, for this order I received a cash back offer of 50.- if you order more than 250.-... Which I did, but no luck, some products out of stock, my order drops below 250 and poof, the cash back is gone...Great!!! In short, I will go through the competition from now on. EDIT: I have since been reimbursed and received a cashback proportional to the amount of my order, but I no longer count the number of messages to have achieved this :D

Very correct and deliver to all addresses, thank you very much

Disgrace. If you’re hungry do not order. Getting worse and worse. Took 2h for food to go from pick up to my place. Never again.

Remember to order 24 hours in advance so you can eat on time the next day 👍

Pizza from Samigo was supposed to come after 15-30 min. Called the restaurant after 50 min and it turned out that it a) took Smood 30 min to forward the order to the restaurant and b) our pizza was sitting there but no driver was showing up. NEVER AGAIN Smood!

Worst company ever. I had one order where after 1 hour and 15 minutes they cancelled it. Just wow. The next time I ordered it took 2 hours for the food to get delivered. Considering the fact that smood has high delivery fees this company is just bullocks.

Unfriendly and impatient driver, who still trumpets that he was a Taliban in Afghanistan. Even threatened me personally and his company still employs him. I no longer support a company like this. Ciao smood

Worse worse It's unbelievable that I'm falling for you despite my bad experiences You are close to cheating And the hotline for 99 cents a minute is also a joke Never again I'll delete your app

Always problems. Extremely slow and expensive

ordered twice here and they messed up both orders. they sent me the wrong food and you only get a voucher, they don't do any refunds. had to contact support multiple times to even receive the right amount of money on that voucher. second order there (because I had to use that voucher...) came 30mins late, without any information for the delay or anything. y'all should take some lessons from uber eats.

Never again...long delivery times...credits that "disappear", uniquely lousy customer support...consistently bad...stay away!

As much action as Smood does JUST for BlackTap... unbelievable. If they did something else or a general promotion on top of the horrendous delivery prices then I would order more. With every email I think "Oh, a promotion" and then only at BlAcKTaP..... I actually had a good experience for the most part. Only at KFC from Volketswil it never works, ordered 3 times and never works. Once my delivery was even delivered to a person who wasn't me, they just handed my delivery to someone without checking their identity... The offer at Smood is m.m.n. the largest, at least in my area, but the delivery prices are far too expensive. 20Fr as a delivery fee?! That's a whole meal and more... There are still a few things that can be improved at Smood - but the support itself has always been very satisfactory and quick for me so far. But the restaurants themselves, when there were problems, didn't. Like KFC, for example, they say they call you by phone and you just don't hear anything. But I won't even try to order from them again. But delivery prices of 20.- for a 20-minute journey is too much! For deliveries from Zurich that take about the same time or take longer, you pay less, or nothing at all.

Worst food delivery company ever. I ordered food, waited for almost 2 hours, and the food never came. I called the restaurant, and they told me that the food had been ready for this whole time and that Smood didn't bother sending someone to pick it up. I tried calling Smood FIVE times but they didn't bother answering. After 2 hours, Smood sent me an email claiming that the restaurant was closed and that they didn't know, which is a COMPLETE LIE since I had just spoken to the restaurant. I am never using Smood again. The funny thing is that they don't refund, they force you to use the money with their service. NEVER USING SMOOD AGAIN. Thank God for Uber Eats and EAT.CH

I waited an extremely long time for the food. Order on Saturday afternoon took over an hour until it reached delivery status, then another almost 1.5 hours until it was delivered (supposedly because of a demo). I never received a time update. The food was no longer as fresh and the fries in particular were no longer usable.

Terrible service. Kind of fraud. They marked the delivery as delivered and said my address was wrong. I ended up with no food and they kept the money. The said it was my fault and did not offer any solution. Suggest none use this service.

Happy birthday laugh track. Ordered at 5:15 p.m. Around 6:00 p.m. 2/7 of the order arrives. We contacted you by phone. They said the other part would come in 30 minutes. After 30 minutes and many more calls, which cost money each time, another 4/7 of the order arrived at 8 p.m. We also contacted each other via chat. At 10:15 p.m. the courier rang again and said he had forgotten something. The blame was also shifted to the restaurant. What a birthday.

Was punished because I didn't use my balance on the wallet, what's the point of punishing the customers for what the service screwed up!!! Are you crazy ???

Worst delivery company ever. It is amazing that such a company can be in business in Switzerland. Food ordered, confirmed, paid, never arrived. Dont use them. Fortunately money credited back to card. App deleted immediately.

Very good service and has been for several years-

Honestly, really average service (not the drivers, they are always nice), and horribly expensive delivery. But in Ticino we have no other options. Competitors, please come in and challenge the service & charges!!!

Never again. Ordered yesterday, no delivery today. Smood and the restaurant blame each other, we are fobbed off with a voucher. Medium. Customer friendliness is different...

If you want to wait a long time for cold food and an incomplete order, I can really recommend Smood.

I was missing something from the menu that was delivered plus it was late. I never received an answer to an email about how I could get my money back for the food that wasn't delivered.

A promo code is being advertised for a burger supplier in the city of Zurich. The promo code is valid on Saturday April 30, 2022 according to the promotional advertisement. But the code doesn't work! Contacted support. But she is of the opinion that the CODE works. But they tested on Sunday. A professional platform would have looked in the log files to see exactly what happened with the order and which promotion code I entered. But SMOOD.CH doesn't bother to do that. Instead, support refers me to the next promotion. One thing is as certain as amen in church, I will never order anything on SMOOD.CH again - I don't want to enter the promo code 4 times that doesn't work and then not receive proper support. You can often order directly or there are plenty of other professional platforms.

PATHETIC Ordered at 8 p.m., 2 x WRONG DELIVERY. and at 10:10 p.m. STILL NO FOOD. Smoot is not worth it in my opinion! Poor customer service; Chat waiting time is about 2 hours and the chat is only written just before the end of the day. We don't even have to discuss contacting you via telephone (charges apply). The drivers cause stress when you want to check the order! actually not even worth a star! Order arrived at 10:40 p.m. Driver, massively unfriendly and didn't say a word at first. When I gave him a complaint, he became cheeky and rude. First he said; He can't speak German and only English when I complained and suddenly he spoke German!!!!! pathetic to the highest degree!!!!! Dirt juice shop

This was my first order with SMOOD and your delivery person had to answer some of my questions when my order arrived. As his French was perfect, we were able to communicate with ease. He was very polite, very helpful and was able to answer my questions very clearly. I will use SMOOD again if necessary. Alright!!!

We ordered food from McDonald. The burgers were cold and the fries were hard, salty and cold. We also found the delivery fee excessive. Also very unfriendly song service. Luckily it was just a test. Will never order from Smood again - Eat.ch is much better.

dont list restaurants which cant deliver within acceptable time. this is such a bad service...

Very satisfied ✨ all products received and delivery on time, fast and very polite delivery person 👍💪🏻

Terrible, never again! I placed an order at 7.00pm which still hadn't arrived at 8.07pm and no one let me know anything! 4 children waiting for a pizza and school tomorrow.... the restaurant informed us that it never received the order.

I wanted to redeem my gift voucher for 300 yesterday by pre-ordering. After all the input, the voucher was not accepted 🤬 the whole theater has been going on since November. Now I'll need the voucher to cheer me on, at least it does the job. There is no communication possible, incomprehensible to me! Nobody needs a delivery service like that. 1 star is still too much. My friends are disappointed too and now I'm fed up. It's a shame about the nerves and the gift voucher 🤔 so, after a reaction from Smood that it should work, I made one last attempt 😡 it was impossible to redeem the voucher! Now it has been used to cheer on the Griil. The paper is enough for that. I also called the restaurant, they hadn't received an order and had more trouble than friends with this delivery service. My tip, keep your hands off it! It's a shame about the time, we're not talking about losing money.👎

This is just the worse. First they let you wait for over an hour. Then you will receive an email, stating that the driver couldn't reach you and left. Customer Service is not helpful at all. Spent 35CHF on SMOOD and didn't receive anything. Didn't even get my money back. DO NOT ORDER SMOOD!!!