Nespresso Boutique in Zug

They were very responsive to our concerns and offered a good solution. Many thanks. Only recommended!

Ottima esperienza. Employees very nice and friendly.

Outstanding service, advice and customer attention.

The service from the employees is excellent 👌🏼 You are treated very politely and the knowledge of the coffee specialists is great. I am happy to come back to the Zug boutique and recommend it to others.

After our Vertuo Next Machine stopped making coffee, we dropped it off at the store. According to the seller, the engine was defective. Even though the machine was within the warranty period, an exchange was refused because the machine was allegedly too dirty and was therefore the person's fault. The seller wanted to sell us a new machine instead. Of course we rejected that. The seller then became increasingly impudent and accused me, among other things, of a lack of common sense. Back home, after a conversation with the Nespresso hotline and a self-analysis, we were able to get the machine working again. The error was in the barcode reader and not in the engine. Conclusion: I am normally used to good service from Nespresso, but I have rarely experienced such customer-hostile and incompetent treatment as in this branch.

Very good service, professional staff

Today we visited Nespresso Boutique. The staff is very friendly, positive and you feel welcomed. We bought many capsules for our Nespresso machine. Will visit again soon :)

What can I say :). Simply great service and courteous advice, even on Saturday mornings. Big shout out to the boutique manager who has everything under control :)

Today we learned how to make two different summer coffee drinks. We enjoyed a lot of the DIY in the 1st workshop Nespresso organized after COVID. Big thanks for the well presented concept.

Today we joined das Kaffee Atelier Recipe Creation. Excellent welcome, great professionalism, we learned how to showcase coffee through recipes, worthy of the Harry’s bar cocktails. A big “thank you” to the facilitator, we will share this experience with our guests.

Best coffee there is, always happy!

Once again I got enough coffee capsules

Very nice and well organized and very friendly staff

I have NEVER been served unfriendly. Great, competent and friendly advice.

Despite the "boutique" promise, it's more like a Denner experience. Salespersons are impatient and in a hurry to see you out. No one mentions promotions unless you ask specifically. If you want to try something in the bar, the eyes are rolling. IMPOSSIBLE TO PARK THE CAR AND BUY THE COFFEE Only if you go to the nearby garage! I'm buying our company supplies and always take multiple packages. No one seems to care about regular customers, as we may expect in a "boutique"

Brought supplies. As usual, the service was friendly and courteous. You can try coffee again!

This boutique, as this store is called, should be avoided! Nestlé and especially Nespresso discriminate against people with disabilities and health impairments (no mask despite a certificate and also special reasons according to the applicable regulation) in the most massive way. They put forward their own protection concept as a completely flimsy excuse, but forget that their protection concept supposedly covers discrimination and coercion (both punishable offenses according to the Criminal Code). The management should really think about it and whether George Clooney would really be so amused if he heard about it?! Another example today of how discrimination and coercion are practiced and lived in the most evil way every day - not just here in Zug, but in all boutiques...

It's not possible for you to serve people with a mask certificate, like lepers, outside. Shame yourself.

Great advice experienced this afternoon! Very professionally competent and polite.

They have a notice on the door saying there is no evening sales (Zug branch). Didn't manage to update online. Been gone for nothing. In 1956 they stopped advertising with the QRcode

Great boutique. Highly recommended.

Friendly staff and hygiene measures are adhered to.

Professional and friendly advice 👍👏

Generally has too few staff. The average waiting time to buy coffee is 10 minutes.

Nice friendly and as always very good advice

Very nice and friendly staff, almost artificially nice. You have to take the time to drink a coffee, otherwise you can order it via the internet!

Never been to a Nespresso store. Was extremely positively impressed by the tasting option. The extremely competent employee took a lot of time, a real crash course in coffee culture, compliments. All the other employees were also very friendly and accommodating. Maybe I can get away from my mocha after all...

A real coffee experience, it was my first time in a Nespresso boutique, the staff takes their time and lets you drink the coffee, I was even allowed to try several. The sustainability program is also great and if I know what I need I can order it. At first I didn't feel like going there because of the bad reviews. However, if you like advice, you've come to the right place and if you don't order the coffee, you can enjoy it too. You can tell that the staff is very well trained. a deduction because there is not enough parking space

Very friendly and competent staff, you can tell that the staff know their stuff very well and a coffee tasting is always an experience. For those who don't like that, the delivery service, postage free, is available.

extremely friendly staff. great atmosphere and good advice.

Get in quickly, buy coffee capsules and get out again... Nothing there! As soon as you enter the store, it's like swimming through honey. You can hardly move forward and the extremely friendly service tries to keep you in the store for as long as possible. Sorry, not my style! If I need advice, I ask for it, but most of the time I just need coffee capsules.

Really polite and lots of different coffees to choose from. Definitely coming back and recommend to everyone.

Huge Nespresso store with very aloof staff. Not very friendly.

You just want to buy coffee and feel like you're at a jeweler. Not very efficient, artificially friendly and laborious. I will probably buy alternative capsules in the future because the online site also spat out one error message after another today.

Horrible customer experience, I went to pick up a coffee machine and once picked they would not even care to open the door.

Very nice service. Very competent

Large selection of coffee. Taste for free bar with excellent service