Sushi Shop Lausanne in Lausanne

I ordered 2x on ubereats and 2x the order was wrong. Missing and wrong items. The refunds offered are not satisfactory because they are below the lost value (already paid!). It’s quite simply theft, especially since the prices offered are very high. But yes, I was aware of this when ordering. I at least expected to receive the right items at these exorbitant prices…

I understand that there is a question of speed and profitability but we must not overdo it. The pictures speak for themselves. You are neither the cheapest nor the best so you could at least make an effort on quality.

What a shame that this Asian food restaurant doesn't give soy sauce with their delivery!

What a disappointment, I was looking forward to tasting Ramen! I received some noodles with cold mushrooms, half an egg (why?) and 4 thin slices of very bland chicken! All served in a cardboard bowl while I eat there 😓

Quantities keep decreasing, dishes disappointing

A horror! We just ordered hot food from Sushi Shop on UberEats. What a disappointment to receive what does not even reach the level of airplane food. The Katsu chicken was completely limp, the sauce tasteless and industrial, it was expensive and disgusting! We won't go back there again.

Feeling like a bother when you eat there and order for less than CHF 20-

Unfresh products, and too much packaging. Very expensive. Nevertheless a smiling waiter.

I tried several of their products today and it was a complete disappointment. The rice quality is low, the ramen noodles bland. It seemed there’s an attempt to “improve” the flavors by adding an excessive amount of spices. I rather have my sushi and my ramen homemade.

Friendly team and spacious room, fresh sushi and practical lunch menus 🙂

Some of the rolls are simply rice and not enough fish... what a disappointment

Frankly I'm used to going to sushi when I'm in France I was expecting the same service and well not at all we got price of rice curry tempura shrimp it arrived cold they were then reheated it was hot but now dry an employee offered us a free dessert for the inconvenience and even that she was not able to do it until the end it was horrible never again I will go there again

A good selection of sushi for sushi lovers. Nice set menus and relatively quick delivery. The app is also very good for ordering.

The sushi was horrible! The tuna was rotten, the cream cheese smelled bad and old. We ordered home delivery on Uber Eats.

Late delivery of the order.... Allow at least 30 minutes more than the time indicated when ordering. Paid telephone number for information on your order. Damage.

Honestly if we could have given 0 stars I would have done so. An endless wait, I could have gone home to eat and come back that it still wasn't ready. Shame on her, on the other hand to pay it is immediately and above all not even an excuse for the wait.

Very good time in this establishment, delicious, refined meal, clean place and excellent staff, nothing to say excellent!

Super good and with the application, it's very effective

Service, delivery, quality and taste always impeccable! We only order sushi from Sushi Shop!!

they took 30 minutes just to take our order even though we were the only ones in the restaurant

service was terrible and slow. they were very selfish and supprisenly rude

Problem with delivery, the order was marked delivered even though it had not yet arrived, so there was no longer any way to track the order afterwards. Last time the delivery man broke down which is not a problem in itself but we had no news for 1 hour and no direct number to call. Regarding the food, the rice was very dry but sticky, the sushi had little taste and stuck together. Impossible to take them out of the box without breaking/undoing the ones next to them.

The quality of rice and fish varies from day to day. The Ramen is terrible. It's overall expensive for what it is. On the other hand, their delivery service is very reliable.

I ordered ramen. There is nothing like classic ramen there. Absolutely tasteless. There are no spoons, they gave you a flat wooden stick that you can’t even stir tea with.

Extremely disappointing, regular sushi is not worth the price; I decided to give them a chance with the Mory Sacko collaboration: result at the exorbitant price of 43chf for 16 sushi! (Almost double the French prices) and the icing on the cake is that the recipes are not respected (coconut lemon spring with unburnt coconut, moscoville with the pepper forces in the wrong order... loses all its interest)!

Four people present. Not a single one raises their head to greet the customer or even bothers to respond to their hello. Total indifference towards the customer. I left when I saw the staff sneezing over the tables... I can't appreciate the food, the dishes not being accessible to the customer and having received no service.

The sushi was okay. On the other hand, more than 1 hour of waiting... and ~30 min to serve us a drink

After we ordered our food, it wasn't served after 30 min. When we enquired about it, the cashier informed us that it wasn't started to be prepared. We complained and he said that if we didn't like it, we could cancel our order, that he didn't care at all.

A horror ! Trust the comments, they are absolutely correct. It’s no longer the nice sushi restaurant it was when it opened. Now the sushi is terrible, the skewers look like cat food, and the service is non-existent. To flee !

Placed an order last night for a work dinner, the order never arrived but was confirmed on the app. It's a shame that we can't have a telephone number to find a solution. Today I am still waiting for a return for the non-delivery of my order and for it to be billed to me.

I ordered take out for dinner that arrived at 20h and received a box of sushi that had been prepared at 15h. The tuna sashimi had turned brown and the rice was stale. At this price point I expect the food to be made to order.

Something is missing in my order, for the price it’s shameful! impossible to reach on the number provided on the internet, because the number does not exist! I do not recommend

Just awful. Awful, awful, awful. Rice was badly cooked, gummy-like and watery. The soya sauce nauseating, the toppings and salad "covers" a really bad idea and tasted rotten. But nothing compared to the fish. The fish is useless, no freshness flavor at all, badly attached to the rice, in very cheap quantities (maybe for the better?) I would rather eat the box than the sushi. Hopefully we are not sick tomorrow.

Disappointed with the quality and taste compared to the price.

Good sushi, not the best but good quality. We took a sushi box for takeout, I must say it’s quite expensive. Staff were friendly.

Refined cuisine of magnificent sushi soup 🍣 and magnificent sandwiches For the price we have to serve it even in a refrigerator and the drinks too The table next to the front door (if you like cold drafts this is ideal)

Bland bland Bland! Sushi half roll No taste ... I think we will have to see the chef again and highlight the boxes a little more, I placed an order it was for a birthday. Disgust for what came never again!!

I don't find it normal that in 2022, we won't be able to pay online using TWINT for a delivery order... What do we do without a credit card? Why not equip your delivery drivers with additional terminals dedicated to deliveries? For that alone, you lose customers who can neither collect their order on site nor pay by credit card and that's a shame.

The professionalism of the manager and his manner of dealing with customers leaves something to be desired. We'll never go back again.

The salmon is terrible, smell and flavor to the point of being bad and the preparation leaves much to be desired. It's the second time I've ordered take away and the last.

Good, but we only put savory sauces even though I had told the seller to only put sweet sauces. I can tell you that it doesn't look very professional when you pay so much for sushi. So check your order before leaving the store, a little advice. ;)

I ordered the box through uber eat and it was the worst I have ever eaten. It was probably made several days ago. 😅 I don't recommend it

We wanted to test the promotion on Smood... we had Yakitori delivered that were still frozen and half of which was inedible (too much fat). And the sushi was missing. Shame. This will teach us to order somewhere other than Sushi Zen.

I paid 23chf for a poke bowl. On Uber eats, my order arrived after 2 hours, according to the delivery man, the restaurant was late. To stock another dish at the price of 20.50chf I tried to contact them but impossible!

I ordered sushi there 3x EACH TIME and never got the good sushi. The sushi is not fresh, the salmon has the color of tuna. When I see all these negative comments I don't understand why the manager of this establishment has not yet reacted, it's scandalous.

Unacceptable Air conditioning has been broken for several days and nothing has been done. It's unpleasant with 31 degrees for the customers when we have lunch but I don't dare imagine for the staff...

Box for 2 people with a good variety of sushi and especially makis. Copious for 2 people.

Very disappointing, I arrived to eat there and after taking my order, I waited for 30 minutes!! After asking the employees if such a long wait time was normal, they replied that they LOST my order form and that my order was not even prepared!!! I had been waiting IN FRONT OF THEM for 30 minutes and they didn’t react!!! I asked for a refund and they didn't even apologize, NO PROFESSIONALISM for this brand

Ashamed Order at 8:15 p.m. Delivery at 10:45 p.m. This is just unacceptable.

Delicious sushi but the service lacks organization

Fish was fresh and well proportioned—rice was a bit undercooked—but at this price point, this was pretty tasty!

SCANDALOUS - SHAMEFUL - UNALLOWABLE The people responsible for this restaurant should be fired! This is not the first time, a reminder would have been enough once but this is no longer professional, we might as well hire children to do the work, have they understood the principle of RESPONSIBILITY? Let me explain , We placed an order at +-6:30 p.m., the order “placed” only an hour later, i.e. +-7:30 p.m.! To tell us that the order will be ready at 8:30 p.m., ANOTHER hour later! This is already more than scandalous - the first problem that arises is the following; If you are this overwhelmed, you should no longer accept orders. We can't just take orders, bring in the $$$ and "fulfill" the orders two hours later, this is a restaurant right?? Fast food, right? There is no piece of meat on the fire with different cooking methods for 133 customers seated. Yes? After 2h15 of waiting the order is finally ready (a small dessert to apologize, even though it is a meal for two) but it's not the right one! Fortunately we realize this, we have to wait for the order again!!!!! And now 30 minutes later the order is finally ready! I think it’s a bit expensive (80.-!!!!!) for such a meager meal after a 2.5 hour wait! I don't understand why orders continued to be taken despite the chaotic situation in the restaurant, even the customers on site were not served and left. I don't understand why after so much waiting there isn't a commercial gesture commensurate with the damage being done. So I understand that reimbursing a portion to customers immediately is not feasible but a discount voucher for next time would be the MINIMUM to restore the customer's confidence and to at least be forgiven for this more than excessive wait. I hope that this comment will be useful in thinking about restructuring because soon it will be the reputation of sushishop in general that will be damaged and no longer just that of the restaurant in Lausanne. If customers are so unimportant then consider changing jobs

I have been a customer of theirs since they opened in Lausanne. When they opened it was great: the sushi was beautiful, impeccable delivery and the person on the phone was friendly. There their application no longer works when you get to payment by card. They no longer accept orders by telephone and their solution is to go through Uber Eat where there is not even all the choice offered by their menu. I tried to give them a second chance after the last time I saw that their app was buggy but now it annoys me and I will order my sushi elsewhere.

Out of 4 sushi dishes ordered via Uber Eat, they managed to forget one. And it's not the first time. It's still crazy when you think about the simplicity of the task, it's really guigui. Plus it costs so much! The sushi is, although not always super fresh, generally good.

The best sushi in Lausanne without a doubt

We ordered sushi for 8 people (110 sushi in total). We received the sushi with 2 pairs of chopsticks and 3 small soy sauces (even though we had ordered extra sauces). The sushi is OK but too dry given the lack of sauce. Positive; more ecological packaging with little plastic…

A little expensive but quality sushi, original and vegetarian choice

Very good sushi, always a little expensive but these are normal prices for Switzerland. It is important to note that there are cheaper offers on Wednesday and Sunday.

If you like sushi, go your way. Poor quality, very low-end sushi... in short, it's more sushi at this level. Rice not cooked properly or seasoned. Poorly made, tasteless fish and above all no variety. There are much better places in Lausanne and not much more expensive.... Even the soy sauce is horrible.... and also the wasabi, well I should say infamous paste without green color taste. Sorry for the employees who perhaps put heart and passion into it but the.... 0/10

Good quality food. Pleasant staff, but organization needs improvement.

After placing an order on their website (to be picked up on site between 7:45 p.m. and 8:15 p.m., super accurate, thank you!), I eagerly await a notification informing me that my order is ready, or at least an update on my order on the site, telling me that it is ready. No news at 8:20 p.m., so I go... I see my order waiting in the fridge, right in front of me. A couple was choosing products in the fridge, I waited a moment then decided to go past them to take my order, I got yelled at by an employee. I explain the case to her, to which she replies that we do not receive any information when the order is ready and that on the site, it remains under "order in preparation". Well I could wait a long time! She also tells me that if I want, I can relay the information to Paris. Great, thank you... And thank you for my birthday meal, next time I will choose another expensive place...

Bitter and unpleasant staff, looks down on us because of our age? Not to mention the incessant loud noises, really a bad experience. I do not recommend

Just no. Insufficient. Way too expensive for poor quality and people will start to wake up. Very limited fish, doubtful quality, indigestion alert.

Delivery at 150.- incomplete and delivered in 2 hours, in addition, 2 products were missing. We called them and were very poorly received and no commercial gesture for this incident, not even a return of the 2 missing products. Besides, it's not the first time. When I see your opinions, I tell myself that we should seriously question you.

An unfortunate experience... premises not heated, server anything but friendly, sushi not at all regular. We are told 30 minutes of waiting, we waited 1 hour and for the price there is not even service.. no one says goodbye to you... This sushi is not at all up to the standard of that of Geneva. I strongly advise against going there. If you want to have a good time, choose another place. The taste of the sushi remains good but not regular, too bad for this sad experience and the price.

Very very bad service! It can be the best sushi restaurant in Laussane but very poor quality service. Very few tables, inside is very cold! We had to wait 45mins to get our food. Clearly see they just do it for FOR MONEY!!!! We will never go or we will not recommend for anyone. May be take away must be ok !!!

Quite frankly, not bad. The delivery man arrived right on time, the makis and californias are really very good, the packaging is top notch. However, I don't give 5 stars because I find that 3 small sachets of wasabi for an order of 30 sushi is really not enough (I had to pay 1.20 francs more for 3 additional sachets, and even then I had just enough) and, like a lot of people, I find that the prices are a little high. In short, for lovers of sushi, makis, etc... it's worth it, it's good but you shouldn't order it too often at the risk of seeing your bank account turn red before the end of the month 😜.

1 hour wait to collect an unacceptable order!!

nothing to do with the sushi shop in Geneva quality 0

Too much waiting time, not worth the price for what we were served. In addition to my friend they served him another tray compared to what he had asked for, they even forgot to serve the bottle of water. Apart from that, the sushi was good but too expensive.

30 minutes of waiting in front of the shop to receive the order is too much for me.

Very cool. Very good. Looking forward to going back there..

Innovative sushi, welcoming staff.

I always preferred to order from Sushi Shop because you had an original menu with new products very regularly, but for some time now I have found that the quality is deteriorating, not to mention the product errors. That said, the after-sales service has always handled the problems. I wanted to order sushi this weekend but unfortunately given the choice offered I gave it up. What's happening with your card??

I think it's one of the best sushi brands in Lausanne. Very welcoming staff, and sushi to die for.

Order placed via Ubereats, 3 changes of delivery people, more than an hour later the order is cancelled.... And no way to reach them by phone. We will not order from there again.

Extremely disappointed. Sushi-shop is no longer what it was before. Not fresh salmon with an unpleasant smell, clumpy almost decomposed rice, unripe avocado. Only the carrot salad was acceptable.

Terrible welcome, we are ordered violently and without respect to leave the store due to the limitation of people. We had to wait 30 long minutes, and during this time, the person appearing to be the head of the room dictated to us without respect and spoke to us like dogs to leave the restaurant if we wanted to consume external products, products whose The packaging wasn't even opened yet. This person spoke in an obnoxious and insulting manner to his employees. Being big fans of Sushi Shop, we stayed put, although the kitchen served us good sushi. Nothing needs to change except this extremely unpleasant person. I will never set foot in this Sushi Shop again.

I ordered through Uber eats and asked them to remove the avocados from my order due to my allergy, and they simply refused on the grounds that Uber eats orders cannot be changed even if I have an allergy. Plus the sushi is average... I don't recommend...

The promotions are advantageous

Very good sushi, a little revisited

Put dirty sauce even though I had specified Sugar, wasted 2 hours of time searching Unable to contact them by phone

Excellent sushi! We order from them regularly. Surprised by the negative comments.

Disaster What is happening? What a bad change...

Terrible Terrible. Never go there. Ordered for 2 person 2 menus. they told me I have to wait 15 minutes. They never did my order they made the orders of all delivery customers. after 1 hour of wait they bring me 1 menu bjt I have ordered 2. terrible manager didnt want to tell me his name

Les sushis sont juste extraordinaires. Nous avons arrêté de commander ailleurs tant la différence est grande! Je vous recommande en particulier le "Tempura Dragon Roll Signature" et le "California Thon cuit avocat". De plus, je trouve que le design de leur boîtes à l'emporter donne envie. En plus, je mange sans gluten et sans lactose et tous les ingrédients "allergènes" sont clairement dessinés sur leurs cartes.

After spending 60CHF in two boxes of sushi, when I got home for my surprise, the rice was undercooked! Rock Hard! And nothing was fresh. I had to throw it directly in the garbage!What a waste of money and food! I will NEVER EVER come to that place again. And no one should too.Employees are rude, they don’t know what they are doing, always super busy. Sushimen just stay there talking with the delivery men instead of paying attention to what they are doing!What a disappointment!

Équipe au top, l'accueil toujours bien! Jamais déçu!

Cher SushiShop, Pour mon anniversaire (datant du 14 Novembre), ma famille et moi-même avons commandé des sushis chez vous. Vous avez oublié une partie de la commande, nous vous l'avons annoncé de suite. Le magasin m'avait promis de recevoir un crédit ou un remboursement. Nous vous avons relancé à 5 reprises depuis, toujours rien de votre part. Je ne trouve pas correct de nous traiter de la sorte et je trouve dommage d'avoir autant de complications juste parce que nous voulions manger vos sushis pour mon anniversaire....Votre équipe est au courant, j'apprécierais que vous fassiez le nécessaire.

Sushis bons et variés mais plus le temps passe, plus cette entreprise semble dépassée par la demande et de moins en moins soucieuse du service client. Erreurs de commande quasi systématiques, site web pénible et "offres spéciales" pas adaptées pour répondre à la demande en suffisance, bref on commence à apprécier la concurrence.

Bona varietat de Sushi. Rapits y molt amables.

PLUS JAMAIS! La nourriture est plutôt bonne mais le service client est une catastrophe et je pèse mes mots. Deux commandes et 2x que les commandes sont incomplètes et quand on téléphone au service client aucune solution n'est donnée. C'est tout juste si on ne nous répond pas qu'on leur fait ch... On m'a clairement informé qu j'avais qu'a bougé au shop moi-même. La bonne blague. Vous faites les erreurs et c'est à nous de les réparer. Bref à plus jamais!

C'est dégueulasses, ne passez jamais.

Bonjour, Je trouve les sushis/maki ici sont un peu cher mais la qualité est là! C'est un régale, le riz est bien fait et poisson fraîche. Néanmoins, je suis très déçu du service de client! La durée d'attente est interminable (2h05 d'attendre au lieu de 1h d'attendre), on a fini par se faire à manger au lieu d'attendre. Impossible de contacter la boutique pour savoir si je dois annulé la commande ou attendre (erreur numéro afficher sur le site mysushishop et sur google). Le gentil livreur s'est excusé pour le retard.

Très mauvais sushis sans saveur

Impossible de commander dû à une erreur du site internet et lorsqu'on appelle le restaurant, la commande de téléphone n'est pas disponible.

Joli choix de sushi à manger sur place (toutes les règles covid respectées) ou à l'emporter. Convivial !

I love Sushi but it needs to be fresh.

Je suis un grand fan des sushis c’est endroit est très bien juste dommage la livraison un peu long

Site internet fonctionne mal ou pas du tout. Impossible de commander, impossible de les contacter. Expérience utilisateur médiocre.