XXXLutz in Rothrist

I went to XXXLutz on Saturday and got advice from Ms. Sabrina Deflorin and I was very enthusiastic about her. She is very competent, friendly and responds to my wishes.

I would like to complain about the extreme waiting time for my order. FOUR MONTHS FOR FOUR CHAIRS and I'm still waiting.Customer service says ''If you don't want to wait any longer for delivery, we are welcome to cancel the item''WOW.This is absolutely unacceptable and extremely disrespectful to the customer. The delivery date was changed three times. Now there isn't even an appointment anymore. Shame yourself! This is theft. Do you call this trading?......

Ms Adriana Pepshi gave us very friendly and competent advice. Thank you

Ms. Qazimi Safete gave me very friendly and competent advice on my sofa purchase and had a lot of patience :). Thank you for that. I would like to go shopping at XXXLutz again.

I wanted a detailed, factual review before I placed an order, hence the following words. Unfortunately, I cannot recommend anyone to place an order for a kitchen with xxxlutz. A few good words at the beginning. The on-site advice is competent and helpful. The selection is limited, but many tips and alternatives are offered. Unfortunately, after signing the contract, everything goes downhill. We constantly had to make up for the lack of internal coordination. The company creates a contract, but the customers themselves have to contact the companies Lutz works with and inform them if, for example, there are delays. The latter is well known at xxxlutz, that deadlines are rarely adhered to. The employees of the external company did not speak German and it was very difficult for both parties to communicate. It was never said by xxxlutz that we had to be so involved in coordinating the work that we had to use/attend up to 5 telephones a day, otherwise the work wouldn't run itself. The person who introduced himself as the contact person at the beginning of the process no longer felt responsible at all after signing the contract. We've pointed out several times that we need the kitchen at the beginning of February because that's when we move in. Nevertheless, this kitchen arrived a month late. Unfortunately the wrong material was ordered and an incorrect worktop was scratched and installed with missing inserts. This was followed by a week of attempts on our part to contact someone responsible at xxxLutz to have the whole thing corrected. The same day the kitchen was installed we got an automated response saying we would get a response in 3-4 days. We call on Thursday because there is no answer and customer service says we should wait because the deadline will be met. 7 days later we get an answer saying we should continue to look into the stone company. Unfortunately, the lack of competence and interest in existing customers is evident again. This back and forth over the last few months has been very exhausting. Unfortunately, people are very helpful at the beginning until a contract is signed. From this point on, as a customer, you run after everyone as if you were employed at xxxLutz yourself. Apart from the lack of coordination, delay and delivery + assembly of the wrong materials, the kitchen is beautiful and as we imagined. The poor staff at the XxxLutz information center are very friendly and patient and unfortunately don't know how to help. We hope that this letter will save someone all this stress and that the criticism will be taken into account.

Good selection, good prices. We'll definitely be back!!!!!

Mr. Mumdzic Rejhan gave us GREAT advice and service. best recommendation

Today we were served very friendly and helpfully by Ms. Kizilkaya Sevda. A new bed plus 2 Tempur mattresses. Not exactly cheap but we were still able to get a bargain. Now it's time to wait, we're looking forward to it.

Isabella Ribeiro gave us very nice advice, thank you very much

Large selection and competent advice

I received very competent and targeted advice from Ms. Deflorin. Thank you.

I was welcomed very friendly and received very good advice from Ms. Haklaj. The visit was worth it to me and I will come back

Very good advice from Mr. Nuhiu Bekim.

Mr. Roberto Iacullo gave us very friendly and competent advice when purchasing a sofa. Thank you!

Ms Adriana Pepshi gave us very good advice.

We were at XXLutz Rothrist today and bought a sofa. We were served by Ali Gencer. His advice was competent and friendly. We are looking forward to our sofa!

Wardrobe in stock when you are on site. Order placed via their website, time to collect from the store is 5 days. Tracking of the order by email delayed for 1 additional week, since no more status, no response for a new deadline from employees and no one speaks French! 1st and last time on this site!

Very friendly and competent advice from Ms. Kizilkaya.

bad advice (kitchen planning) To date no offer has been received.

Great advice from Ms. Kizilkaya Sevda, We would be happy to come back.

Contact details incorrectly recorded by seller. Accordingly, there is no notification that the ordered goods have been lying around for a long time. When we specifically asked about an upcoming promotion when we purchased, the seller answered “there is definitely nothing planned in the near future.” What happened... exactly 10 days later a big 30% promotion was launched. Conclusion: you are being deliberately lied to and taken for a ride. A big company that definitely doesn't need it in Switzerland. Go back where you came from. Our first - only and last purchase at XXXLutz.

The advice and helpfulness in the kitchen department was simply great!

We are very satisfied with the extremely competent and polite advice from Ms. Pepshi!

Friendly and competent advice in the housing department (Ms. J.R.).

Rejhan Mumdzic gave us great advice 😃👍

Very nice and competent advice in the fabric department.

This was our second time in the store to order a sofa, as the first time we received poor service and were pressured into buying it, as well as false statements. The purchase did not take place. This time everything went well. We owe this to the pleasant and professional advice of Mr. S. Kastrati. In addition to a nice conversation, everything was explained to us very well and we were given time to choose the color safely. Many thanks to Mr. Kastrati, we now have a TOP advisor for future purchases.

It's the very last thing I've ever experienced. You would like to pay the remaining amount by Twint or credit card, unfortunately the email I was supposed to receive didn't work (it didn't arrive) and ultimately there's nothing I can do about it. The employee then reprimands you quite harshly and in a very unfriendly manner. I could have paid for it a long time in advance and you know months in advance when the delivery will arrive. So I raided my children's cashboxes so I could pay the remaining amount in CASH. Unfortunately, the employees are not equipped to give change of CHF 3.70. The extremely “friendly employee” then put 5FR on the table for me. I would have been happy to forego the 5.-Fr. if the interaction had been a little friendlier. But in this case, UNTHINKABLE for me. I won't allow something like that to happen to me, especially not a second time. After 13 weeks of waiting for the furniture, it has still not been completely delivered. In the store itself we received really nice and courteous service, so there's nothing to complain about.

Large selection and good advice with friendly staff

I was looking for a bed. The seller gave us very unfriendly and poor service. We wanted to look around at another furniture store until Mr. Rejhan spoke to us and served us very competently and friendly, so we did all of our shopping with him.

I ordered a mirror from the online shop. The delivery time kept getting delayed until I had to wait almost 3 months for it. When it finally came, the courier returned it twice even though my home address was correct. Then my money was sent back to me without comment. After asking again, I ordered my mirror again and he was still in action now. When it arrived again I had to pay the courier 30 for what I think were the previous 2 returns and luckily for me the mirror was also defective when I unpacked it at home. The pane was only glued/glued to the wooden frame. Conclusion: after almost 3 months of waiting, loss of 30.- and a lot of patience/nerves and time, I now have a defective mirror at home which I can now return myself. I am very dissatisfied and will never order anything from XXXLutz again nor will I recommend them to others. However, online customer service was very quick in answering my emails.

Great service, great products. Despite my many extra requests, everything was done to my satisfaction. Competent, friendly and on the ball! Many thanks to Mr. S. Kastrati… It's only because of you that we come to Rothrist!

Perfect service from Mr. Sokol Kastrati. Very friendly and competent. Again any time!

Last year we ordered goods online by invoice for CHF 70. Unfortunately we have a typo in the email address. Now we didn't receive an invoice and thought it had been taken care of long ago. But now the debt collection agency arvato 2 is sending letters with threats about the creditworthiness and demands for 4 times the amount. Complaints are dismissed with empty phrases about xxxLutz's terms and conditions. Clearly there was a typo in the email. But xxxLutz doesn't think of checking the error messages when an email doesn't arrive or sending a written reminder. I advise against this online shop, the administration behind it doesn't seem to work. We definitely won't meet this demand.

Friendly and very competent advice.

I would like to thank you very much for the competent, friendly and all around top advice

My experience with XXXLutz was a complete disaster! After 6 weeks of waiting for my piece of furniture it finally arrived, but oh surprise - the holes were missing! That is ridiculous! After I complained, they sent the missing parts, but they actually managed to forget another part! The customer service was a joke, they want me to send the half-finished furniture back by post. My recommendation? Save yourself the hassle and buy somewhere else!

Correctly you should give 0 points. On Friday morning I was looking for curtains. There was no one in the department anywhere who could answer my question about returns (I had to check at home whether the color matched the sofa). So I searched the whole floor and finally found a friendly saleswoman. It was important to me that I got the money back if I couldn't find an alternative. When I asked if that was the case, she said: “Yes, of course, but only within two weeks.” No problem, it fits. As soon as I got home it was clear that it wasn't right, which is why I went back that same afternoon. That's where the disaster began: it's very difficult to return items in the department. Of course there was no one there again. I found what I was looking for in the children's department. Fill out the form, then the saleswoman needed the signature from the boss and I could finally go to the checkout. Oh well, there was NO MONEY BACK!!! A voucher that no one wants, after this false statement, even though I followed the rules and the item wasn't even opened (I just matched the color). In addition, the behavior and, above all, the manner of speaking of the two “ladies” at the reception are absolutely disgusting!!! Their business model is clear: take money and don't give it out. If you want the voucher, it's worth 49.90. (VP40.-) can get in touch, I won't buy anything from this juice shop anymore and as a customer I feel totally cheated!!! This is a lousy way to make a lot of money. …ADDENDUM: When XXXL Lutz responded, I immediately contacted customer service and haven't even received an answer to date...!

Prices and quality are all over the place. Can find some great deals, but sometimes wonder what where product/sales agents were thinking. Overal good place.

We were on site at XXL Lutzi for a long time to discuss everything with our salesperson. We can highly recommend Mr. Kastrati. He takes a lot of time to show you the advantages and disadvantages and tries to implement everything the way you want it. He also tries to implement individual wishes wherever possible. Thank you! Mr. Kastrati.

I bought a box spring bed in November 2023. It arrived. However, the parts were from different beds, it didn't fit together and neither did the colors. Defects were also visible. Of course I reported it immediately. With difficulty I was finally able to reach someone who could give me information. I was assured that you will reorder the bed and deliver it. Well, what can I say, it arrived on January 24th, 2024, but only the headboard. When I asked I was told that only the headboard would be replaced. Of course I refused and complained. The emails went back and forth. I wanted my money back, but this was not possible and they would reorder the bed. Of course, a long wait again. However, when it still wasn't there for 90 days, I was able to insist on a refund. On February 21, 2024, two employees came to pick up the box spring bed. I informed the staff that you cannot come through the front door because it is very narrow and that you first have to remove the cloakroom in front of the entrance. However, they didn't want to listen and said that it was possible. I heard a knock a few times and when I asked, they said everything was fine. When they were finished I asked if they had damaged anything, they said no. When they wanted to drive off, I went to the entrance to put on my shoes and bent over when I did so. I saw that the entrance door, which is made of glass, was scratched and not just superficially. I immediately stopped the employees and showed them the scratches and asked them to take photos. An older worker said to me: "my word against your word". I immediately reported it to customer service. Of course I just got an answer today: "After careful examination, we would like to inform you that we have to reject the damage report regarding the glass door. Our fitters have confirmed that no damage was caused by our work" I wonder what exactly they checked. Because if you had tried it, you would know that you would never be able to get through the hallway with a bed like that without removing the standing furniture. If you would at least stand by it. I can no longer recommend XXXL to anyone. Other furniture stores focus more on customer friendliness and stand by you if something goes wrong.

Invoice with Klarna is an absolute disaster😭 I receive reminders with reminder fees even though the invoice was paid 16 days ago. Klarna customer service was informed, nothing happened 😭 So I won't buy any more furniture!

Super friendly and competent advice from Mr. Oliveri. Thank you for your time and see you soon

For goods that don't fit and are returned, there is only a credit note, no refund on the card (standard today!).

Unfortunately, sales items are listed as stock items, but they are not in stock and the waiting time is more than half a year. Very bad sales philosophy. A pity. Here you can wait a very long time for the goods. It was just a coffee table.

Very dear team, I would like to express my sincere appreciation for the excellent support and care provided by Mr. Mumdzic. His professional approach, quick response time and effective solutions exceeded my expectations. The clear communication and commitment to customer satisfaction made my experience extremely positive. Thank you for outstanding service! Best regards Loreta Ukaj

Your site is only in German??? Did you know that there are at least 3 languages ​​in Switzerland? Furthermore, I am hesitant to come to Rothrist because I fear that no one will receive us and speak French!

Top advice and beautiful furniture store, highly recommended.

Over a week after the delivery announcement (“was dispatched”) with a tracking link that didn’t work, a washbasin was delivered instead of a mirror. Delivery note correct, content something completely different. Whether and how I will get to the right article is not clear even after a phone call. “Report it in writing.” DISASTER, stay away! Edit: After a long wait without any information and the hassle of sending the washbasin back, I received the mirror I ordered after a month. Guess what..? It was delivered to me broken. And the odyssey continues with useless customer service: “Since the delivery was made directly by the manufacturer, we forwarded your concern to them. As soon as we receive further information about this, we will inform you immediately." There has been radio silence since the email 5 days ago. For better or for worse, I have to store the broken mirror now and possibly dispose of it later for a fee.

On February 19, 2024, I attempted to reach your company by phone to clarify an urgent matter. After I was connected to an employee, I politely began to explain my concerns. However, the conversation was abruptly interrupted when I demanded that she put me through to Ms. Wehrle's supervisor, then Ms. Abazi simply hung up the phone without any warning. I have to admit that I am shocked and confused by this behavior. As a paying customer (approximately CHF 9,000 worth of goods in the last 2 months), I expect appropriate treatment and respect from your employees. Suddenly hanging up the phone without an explanation or the opportunity to continue my request is unacceptable and extremely unprofessional! Such incidents not only contribute to a negative image of your company, but can also affect customer trust. It is essential that your employees are trained to handle customer inquiries appropriately and ensure respectful communication. I expect a proper apology for this inappropriate behavior and assurances that measures will be taken to ensure it does not happen again. Customers deserve respect and courteous treatment, and I hope you take this matter seriously and act accordingly.

We received excellent advice from Ms. Mirjam Studer! Thank you very much Ms. Studer :)

Just a dirty shop! Customer service is top drawer!

Ms. Studer gave us good advice. We were very satisfied.

Absolutely recommended, thank you very much Ms. Studer for the very competent advice.

Bought a chest of drawers here. The wrong package was delivered to the warehouse and we had to go back to the store. We were then given the correct packages. Home to the next trouble! We unpacked the packages and discovered that all screws, drawer runners and instructions were missing. We called the branch and were told that they did not have the material in stock (not even in other branches) and would send it to us next week, or the week after next at the latest. We rejected it because we needed it today... Then we went back to the branch and were then sent to the goods issue department. They then checked and were told again that there was nothing left in stock. A furious check was made in the warehouse to see if there was anything left in stock somewhere, but negative. We finally returned the chest of drawers and are now waiting for our money to be transferred to us because they don't give out cash even though we pay with cash! Incomplete packages are sold and put off here instead of offering direct solutions! And unfortunately not the first time! Simply extremely disappointing for such a big business.

I received excellent and competent advice from the sales manager, Mr Mumdzic R.. He understood my concerns and addressed them without pressure to sell. He also let me decide on the purchase, despite higher expenses than planned, did not try to influence me and accommodated me within the scope of his possibilities. All of this led to a purchase and a feeling of well-being as a customer. Thank you very much for your effort and social skills!

XXL lutz's code of conduct is a joke: The customer and the fulfillment of his Desires are at the center of everything of our actions. Because of that, cheekily incompetent and leaving customers out in the cold. Everything went wrong with order YJ0304175. The supplier DHL turned out to be incompetent and XXL Lutz turned out to be incompetent. As a customer you didn't feel like you were being taken seriously and no help was offered anyway. That was the last time I had to deal with a company in the XXL Group.

Pushy salespeople. Especially in the area of ​​upholstered groups.

++ Always friendly, competent and helpful advice. Thank you again! ++ everything clear +++ Next to the restaurant there is a medium-sized indoor playground, thank you very much. Our 3 kids enjoy using it every time.

Friendly and competent staff and a very pleasant shopping experience in a modern furniture store. The pickup also went smoothly and very quickly. Even the assembly instructions were very easy to understand, which is unfortunately quite different from other furniture stores.

We bought 2 nightstands and 1 dresser all from the same line. Together it would have been 160.00 according to the advertised price. When we bought, the saleswoman said oh, the price is written wrong, it's now about 200 francs. We waited in the restaurant and were not served, even though the waitress at the table right next to us took the order. We left the restaurant without drinking or eating anything. That's why only 3 stars.

The replacement coffee cup has arrived. It was new and well packaged. Thanks

In the store itself, the advice wasn't outstanding, but it was ok. In the end, after 12 weeks of delivery, the rods for hanging the clothes were missing from the wardrobe. The customer service is really very bad. The woman couldn't give me any information over the phone and referred me to email customer service. You get an answer about once a week and the first email simply said "send us a photo of the missing part"... Very funny, I thought. The customer service was very inefficient and not really knowledgeable. In the end we waited another 6 weeks for a clothes rail, although these have standard dimensions and should actually be available. Very poor performance!!!

Thanks to Ms. Qazimi's top advice, we will be re-furnishing our apartment at XXXLutz Rothrist. Thank you very much for the great advice from Ms. Qazimi.

Very good, our stone table is very nice, already ordered 👍🏻💯 I'm sure it will be nice at home too, I can only recommend the shop Quality is very good for the right price with batong on to match the quality 😀

Very good advice. I was able to get advice from Mr. Ali Gencer and together we found the perfect solution for my living room. He was very friendly and respectful, you feel comfortable with him. Thank you XXXLutz for having such wonderful people on your team.

Delivery far too late, not customer friendly, no suggestions for solutions and empty promises. I don't advise anyone to shop at XXXlutz

Good and pleasant advice. We were shown many variations and options for the furniture we were looking for. Many thanks to Mr. Mumdzic Rejhan, who advised us. Gladly again!

I would like to share my extremely positive experience with your sales consultant Ali Gencer. I have never seen such a motivated salesperson before. His professional charisma and commitment significantly influenced my impression of your company. I would like to praise Ali Gencer for his outstanding performance and thank you very much for the excellent advice.

Ali the best seller! Sooo friendly and understands his area. We had 100 questions because my parents were worried about which sofa they should get. He had patience and understanding. Trusted him 100%.

I was there last week and received a great welcome and very detailed service. The young Mr. Ali Gencer confidently guided me through the multi-faceted xxxlutz. A really big thank you! Can only recommend it!!

Very good and friendly service from Mr. Gencer was very competent and courteous. For the furniture we bought, the price/performance ratio is absolutely fine. Top quality always happy.

After my recent shopping experience at Gencer, I would like to express my complete satisfaction. From the first moment I felt like I received excellent advice from Gencer. His expert advice, coupled with an extremely friendly and patient manner, made shopping a real pleasure. Not only did he understand exactly what I was looking for, he also went out of his way to ensure that my needs and desires were fully met. His recommendations were great and helped me find the perfect pieces of furniture for my home. I highly recommend Gencer and will definitely return for future furniture purchases. Thank you for the excellent service!

Many thanks to Mr. Gencer for the great advice! 5 stars to the seller

Recommend to everyone. The food tastes very good and Mellanie is a wonderful, friendly person, helpful, just great ❤️

We received great advice from Ali Gencer. Always my pleasure.

We received very friendly and competent advice from Ms. Lanzo Antonietta. :-)

Bought a salon table on July 31, 2023. Because the staff couldn't find it in the warehouse, we had it delivered - we haven't received it today. And of course we have already contacted customer service, more than enough.

We planned our kitchen with Mr. Ates. He gave us very competent advice and responded to our needs. We are really looking forward to our new kitchen. Kind regards, the Bühler family

Exchange only for a voucher! Although an employee confirmed that I would exchange it for cash beforehand!

I bought a cupboard and many other things, the cupboard was delivered differently than what I bought, it doesn't even make sense that what we didn't order came and worked, and parts were missing and were still being delivered later. When we asked why we got something different, the woman said rudely, "Um, yes, signed the contract" what kind of rip-off is that, honestly, you will be completely disappointed. My advice is not to buy there because my relatives had ordered the same thing and everything came complete different and the same answer where is the discipline? But one thing is certain: I will never buy anything there again! A real shame, this company will damage your image, but that's how it should be. Not competent advice!

Great advice in the store. Unfortunately, this impression quickly disappeared. After the agreed delivery date was not kept and I was not informed about it, it was only on the second call that I was taken seriously. After the callback I was informed that the slatted frame had been forgotten by the manufacturer. Ok, it can happen, information would still be great. Now I asked about a discount when contacting customers, but no answer for a week. I would love to cancel the order! Thank you XXXLutz team.

We shopped here for the first time today. Very nice house with great architecture. The only friendly person we met was Fr Rubi, who was also able to complete a sale with us. Afterwards we wanted to eat something with the children in the restaurant. This was only sparsely staffed, but we still had to wait an extremely long time for service and food. There was also a language barrier, as the service unfortunately spoke very poor German. At the end, when we wanted to pay for our sofa and a few other items, there was only one cash register open; the employee there was extremely unfriendly and seemed to be poorly trained. It would also be good if it was written at the checkout which cards are accepted. American Express is probably not accepted at all and the Postcard didn't work for some unknown reason. Fortunately, my wife and I have several cards and accounts, otherwise it would not have been possible to make a purchase in this house. We now hope that the delivery will go smoothly and that we won't have problems like others have described here. Probably the last purchase for us in this architecturally beautiful department store.

Very good and friendly service. Salespeople were very competent and accommodating. For the furniture we bought, the price/performance ratio is absolutely fine. Top quality and no pressed wood crap 😉

Thank you for your good advice, Ms. Pepshi! I would love to come back. :-)

I've been buying there for years. I have always had friendly staff and never had any problems with the goods I purchased. On the contrary, competent and accommodating. Everything fine. One of my dressers from there. Made of natural wood, an eye-catcher to this day and flawless

Top advice from Mr. Sokol Kastrati. He listened to my wishes and ideas and then found the perfect sofa. Gladly again!

Very friendly advisor. Mega selection

0 stars would be a better choice!!! After I purchased a sofa worth 3200 from XXXLutz Rothrist 13 weeks ago, it was delivered yesterday. Although the delivery was on time, I discovered that it did not meet my expectations and unfortunately did not fit into my apartment. Unfortunately, I was unable to get any help from customer service and was informed that the sofa cannot be returned. This situation is challenging for me and a total disaster! NEVER THIS STORE AGAIN!!!!

Huge selection. Beautiful exhibitions. Great decoration department. Friendly staff. There you will find everything you need to live. Today we went there again and bought some great dining chairs. Everything went smoothly.

All in all good - very good. But the MA were listless.

I thought for a long time whether I should write this feedback, but it's really shameful what this store allows itself... I read the reviews saying you shouldn't shop here, but still I thought: why, why? I bought a chair because it was the best in the reviews and the price was much cheaper here than elsewhere. I thought to myself, not much could go wrong with a chair...no electronics or anything. BUT. LOOK AT THE PICTURES!! I checked off this topic and thought to myself that it was really a bad shop and that it was a lesson. I WILL NEVER COME AGAIN. But then I gave the soup pot to my friend, and when he unpacked it and we looked at it more closely, it was scratched on the inside, damaged on the outside - impact damage... a shame! I literally read 100 reviews about not shopping here and now I'm standing here saying the same thing. What's more, after I signed up for the newsletter, I received three notifications from Google Authenticator to authorize access to my email. I'm not saying the store will share your information, but I logged in at midnight because I have time to browse in the evening, and within a minute the login requests started coming... strange... And I'm not saying the store hires fake profiles and HR people to review the store, but it's strange that the positive opinions all come from profiles with a rating while the negative ones come from real people... but strange... Lastly, if you order something online, expect to walk 2.3 miles in circles around the store because you'll need to pick up each item from a different warehouse. In summary: Service 1* Quality 1* Data protection 1* Product quality 1* Human interaction 1*

Very, very large exhibition with generously designed rooms

Very large furniture store. Nice and helpful employees. All furniture in different price categories, so there is something for everyone.

CATASTROPHE! Thousands of francs spent, broken furniture and zero customer service.

We have bought many furnitures in xxxlutz. We are satisfied with all the items . We have served with a good service from Mr. Alusi Dion. He is so friendly. Super quality and service . I recommend.

We had a very positive shopping experience and great advice from Ms. Astrid Wilhelm. We would like to come again.

Ms. Astrid Wilhelm is an absolute top consultant. Incredibly friendly and helpful. This makes shopping even more fun :-)

We were with you today (01/16/24) at XXXLutz Rothrist. Since we needed a new bed, we made our way from the Bernese Oberland to Rothrist - and it clearly paid off! We were welcomed and spoken to by Ms. Mirjam Studer directly on the bed floor. Ms. Studer advised us to our satisfaction and responded very well to our needs. After brief information about what we wanted and based on our budget, Ms. Studer selected a bed that suited us. We look forward to picking up our new bed. Many thanks to Ms. Studer and the friendly, pleasant advice!

I bought an LED lamp for 719.-- instead of 999.- in the promotion. Unfortunately, I discovered at home that the lamp had 3 defects. I complained about this and sent the lamp back in the hope that the lamp would be replaced. It was then explained to me that you cannot replace the lamp and that I should order the lamp again via the website, of course at the normal price of 999.- It looks like XXXLutz deliberately sold the lamp at a discount in the hope that the customer wouldn't notice, otherwise the lamp would have been replaced!! Never again XXLutz