We chose this restaurant as at had a good view of Lake Lugano. Our waiter had a tag saying "chef de service" and he looked like the senior staff member on duty that night. We were greeted politely in a standard fashion and the table was a good table. My wife and I are not big eaters. So we ordered an appetizer for each one of us and decided to share a pizza (they are big). We also ordered wine by the glass since I drink red wine and my wife white wine and it was not possible for us to drink a full bottle each. As soon as we gave our order, the waiter's attitude completely changed. We suddenly were held in contempt, with disdain as we were no longer customers that would spend a lot of money in that restaurant. The meal still cost me 120 CHF. When we asked questions about some items on the menu, the waiter gave us a "This is veal with tuna sauce. It's easy! Do you understand english or not?" This was the most disrespectful attitude I had ever encountered in a restaurant. While the food was OK, this waiter ruined the whole experience for us. Now, him being a senior staff member, he is likely to coach the rest of the waiters to be like him. If I was the owner of this restaurant, I would fire this guy right away. He just wanted us to leave as soon as possible so that the table would be freed up for a "real" customer willing to spend more money than us. My recommendation: avoid at all cost.
Incredible wait of over an hour?!? How is that even possible?
Food tasted terrible, chicken dry, fries soggy...
Sorry, and the price is not worth it!
Definitely the last time there.
Well-equipped subway, nice staff.
The ambience is a bit loud but it's convenient to eat. Wasn't too crowded on Saturday lunchtime.
I'd love to come back.
8/22/22 2:00 p.m.: the extreme arrogance of the employee, who is completely unaware that her bar is dependent on the customers of the entire center! We (we have a large family, many friends and acquaintances) will never drink or eat anything here!
Very nice hotel. The beds were very comfortable and the room service was very polite. However, my children would have loved to have Lightning Mcqueen beds, as the website says.
On Sunday today, the staff was very unmotivated and unfortunately it was clear to everyone in the staff that they were annoyed about having to work on the weekend.
At times only the minimum and not too much is done here.
The food was the best part of everything
Horrible, super nice weather and ice cream going out, how embarrassing. Very poorly organized queue 20 minutes for nothing. Disastrophic operation!!!!!