Av. de la Gare des Eaux-Vives 11, 1207 Geneva, Switzerland, Genve
Extremely Disappointing Experience at Caffè Spettacolo
I recently had a deeply disappointing experience at Caffè Spettacolo that compelled me to leave this review. Despite being a regular patron, I was met with disrespectful and unprofessional behavior from the staff. This was my first encounter with such an unfair attitude in Geneva.
I can say with absolute certainty that this woman exhibits clear signs of racism. Prior to her joining the staff at this café, both my partner and friends were treated with warmth and kindness, which is why I've been a loyal customer here for two years.
However, since her arrival, we've noticed an immediate shift in her demeanor. The atmosphere is noticeably warmer and friendlier when she's not around, but everything changes when she is.
1. We're rushed to place our orders as soon as we walk in, even before we've had a chance to settle down. There seems to be an unwarranted concern that we might occupy seats without ordering, but in reality, we've been nothing but courteous and respectful patrons for over two years. We don't engage in such behavior, nor do we make unfounded assumptions about others. We show respect and understanding.
2. One of my friends is fluent in French, having studied French literature at a university in France and earned a master's degree in economics from the University of Sorbonne. She's lived and worked in both France and Switzerland, conversing fluently in French and English. Yet, when she attempts to order in basic French, the woman feigns ignorance and repeatedly asks my friend to repeat herself. This bizarre behavior is exclusive to this café and is truly baffling.
3. I come here primarily to study English and French. When we were asked to turn off the lights, despite other customers still present, we exchanged puzzled looks. This café mainly caters to students and working professionals, with its proximity to the International School of Geneva and convenient location near the train station. Providing charging facilities and table lamps in dimly lit areas is entirely fitting for their clientele. Before this woman arrived, both myself and others have used these lamps without any issues. However, this recent incident, where I was treated differently, undoubtedly reeks of racism simply because of my Asian heritage.
4. Racism is contagious. Before her arrival, the younger staff members were consistently polite and friendly—a feature of the café experience I greatly appreciated. Studying here was a joyous and uplifting experience. It's why I've been coming here with friends every week for the past two years, and even recommended it to others. However, since her arrival, and likely under her influence, the younger staff members have begun to mirror her behavior. This revelation has been shocking. I urge you to consider attending the event "The City of Geneva Fights Everyday Racism" depicted in the image. Think about this: Apart from the staff, numerous students from neighboring international schools frequent this café for study purposes. Her poor example sets a dangerous precedent and negatively impacts impressionable young minds, which is wholly unacceptable.
5. My husband works at the UN, which offers counseling and complaint services for instances of racism. He'll assist me in drafting a formal complaint to the UN. We have a zero-tolerance policy when it comes to racism.
Given these recent events, I remain steadfast in my determination to stand up for what is right. I believe in the inherent goodness of people and hope that this individual will reevaluate her prejudices and strive to make Geneva a truly inclusive and welcoming city. Additionally, I extend my well wishes to her—true happiness can only be attained by treating others with the same kindness and respect one expects for themselves.
Food always tastes good. Order at least twice a month. I am very pleased. The boss is very generous and is often offered something. I can only recommend. It's best to order directly on the website for discounts.
(Traducido por Google) Deliciosos chinos porque carnes frescas y salsas caseras. Pero solo con reserva.
(Original)
Chinoise délicieuse car viande fraîche et sauces faites maison. Mais sur reservation uniquement.
An employee (origin: India or Sri Lanka) is very unfriendly. No greeting, no smile, no thank you and no goodbye. If she doesn't enjoy the job, it's not the customers' fault. It's a shame how this lady represents the Valora company.