I always have the problem with old style room's key.
This morning I go to have breakfast at 7:00 am, because I have to early to take the train and a kind lady in the kitchen bring me to the table in breakfast room for normal guest, hotel have 2 breakfast room ,group and normal guest.
While I have my breakfast , a lady which is manager , coming to complain me ! She said I already told you yours breakfast is 7:30. Tomorrow You could have breakfast at the time !
Non service mind with rudely manner !
No tomorrow, I will not choose crystal hotel anymore
The fact :
The hotel reservation was done by include breakfast. There are 2 breakfast room , one for group and one for normal guest which this room are beside the group room with closed door. Food are difference , group serve continental breakfast with cold dish but the normal BF room serve hot food with variety of croissant and bread.
First day I had BFat 7:30 am, but 2rd day I have to leave to catch the train, so I go in to the group room and one kind lady let me go into the normal BF room.
Unbelivable that the response from hotel are distort information and absolutely respose without service mind ?
Why I have to pretend to be a group member, for a less quanlity BF??
Hotel is a service business, which unfortunately , the manager donot have service mind , politely manner !
Manager rail me while I eat , with rough and loud voice , as I were a thief!
I reqiest the higher manager who are the boss should consider this event ?
Such a terrible manager !
Another story :
When I check in April 11-13, 2 nights, the hotel told me that my room had been paid already, which I Thought that hotel had charged from my cfedit card and I will know from the
bank's statment.
Two day passed , at Zulich I received mail from hotel that my room still not be paid ?
So many comunication via mail, finally with boring I take the train 2 hrs to pay the amount! Which is the mistake in duty of staff , not from the guest.
This is the guest whom the crystal hotel responsd in roudely manner.
We ordered food at 1:30 p.m. Main course with salad. The restaurant was about half full and the service was overwhelmed but friendly. After about 30 minutes we got the main course. Unfortunately a dish was delivered incorrectly. Unfortunately we didn't get our salad at all. The guests at the two tables next to us had the same problems. Food was good.
Very cool concept and the food looks really tasty and appealing. The selection of ingredients is also very large and everyone will find something to suit their taste.
The employees are extremely friendly and very well-positioned despite their hectic everyday life. Compliments for that!
The only negative point is the rather steep prices.
Freundliches Personal und sehr gute Lage. Die Preise sind völlig überrissen, unverhältnismässig! Sehr teurer. Das Essen ist gut aber es ist nichts spezielles, der Preis kann nie und nimmer gerechtfertigt werden. Sehr kleine Portionen. Was sehr gut schmeckt ist das indische Brot. Essen gut. Preis ist ein megaflop.
Always worth a visit!
In addition to the well-known and fine Burdlefer regular beers, there are always some seasonal/temporary beers that are worth trying.
The menu is small, the food is delicious. The pleasant operation completes the whole thing.
Je déconseille vivement ce restaurant !! Carte en allemand, aucun effort pour la langue française et le patron pas cooperatif !! Trop cher ! Bref fuyez