My mother and I were treated very poorly. We were polite and offered 4 language options to communicate but as we don't speak the local language, there was even a "Rolling eyes" from the employees. We got two fruit juices which, in addition to being overpriced (a city standard), came hot in the middle of summer.
LUIGIA is a fixed place for us when we want to go out to eat... the place is super welcoming, there is a nice atmosphere, the staff is knowledgeable and always very kind, the food is delicious, whatever the choice falls on (pasta, pizza, main courses or dessert) you are always on the safe side...then being parents the thing we love most is the space dedicated to children...in fact Luigia is our favorite restaurant...
We ordered wine and the set was poured for us. When we pointed this out to the boss, he said oh, we didn't see it. No effort made to fix the problem, just weak....