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Delivery
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1185 Stellungnahmen zu 2 Websites
A catastrophic and unfriendly welcome from the waitress, who refused to serve us a coffee on the terrace and for no reason…… She tells us that at that time (12:45 p.m.), we also have to have lunch…..and that the 2 tables next to each other were at the café…. Lie after verification with customers! In short, a zero would have been deserved….!!! Dear Sir, We have taken note of your opinion and are sorry that your experience in our establishment was not satisfactory. However, we would like to make some clarifications to some points mentioned in your comment. First of all, we understand your disappointment with our credit card payment policy for amounts less than 20 francs. This policy is intended to cover the high commission fees associated with credit card transactions for small amounts, in this case 4.-- for a coffee shop. However, we offered to charge 20.-- to your credit card and return 16.--. This information is displayed on our front door. Furthermore, we would like to point out that our restaurant, in particular our terrace on the shores of Lake Geneva, is particularly popular during lunch hours, and that despite the crowds, we were more than willing to welcome you for a coffee. You informed us that neighboring restaurants were not taking any coffee customers during this service period, and we have taken this into consideration. Finally, we find it regrettable that there is no platform allowing restaurateurs to rate their customers with stars. In this case, we would also have rated your behavior with a zero for arrogance and aggressiveness, including peddling information to other customers to verify the application of our policy. We thank you for taking the time to share your opinion, and we hope to have the opportunity to welcome you again to our establishment under more favorable circumstances. Sincerely. In response to your comment above, how can you dare post such a false message? - At no time did you offer to charge me 20 francs and give me back 16. The waitress simply despised us by refusing to take harsh action on us, neither more nor less….. - At no time did I inform you that the neighboring establishments did not take customers for coffees, quite simply because we stopped right at your establishment which we found externally very nice…. How do you make up such lies??? - At no time did your waitress agree to serve us “despite the crowds” on your terrace where only 2 tables were occupied….. - And above all at no time was I aggressive or arrogant….. it’s against my principles because I am respectful. But there, reading your response, you clearly do not accept having made a mistake and I find that more than regrettable….. Your message is a complete lie and is unacceptable. Own up to your mistakes or keep a low profile, and correct your behavior!
1114 Stellungnahmen zu 2 Websites
1077 Stellungnahmen zu 2 Websites
I was UNFORTUNATELY recently visiting Fenice and unfortunately my experience was far from satisfactory. First of all, the chef de service was extremely arrogant and unpleasant to deal with. His arrogance spoiled the atmosphere and contributed to marring the dining experience. Furthermore, the other guests in the restaurant were incredibly loud and cheeky. Their conversations were distracting and made it difficult to concentrate or have a pleasant conversation. It seemed like the restaurant didn't have adequate control over patrons' behavior. As for the food, unfortunately the pizza I ordered was undercooked. The dough was still raw in the middle, which represents a clear lack of care in the kitchen. This significantly affected the taste and quality of the dish. All in all, my visit was a disappointing experience. The combination of an arrogant chef de service, loud and rude guests, and subpar prepared food made it a place I will not visit again.
1062 Stellungnahmen zu 2 Websites
Thank you very much for the very nice and kind service. We arrived here for the first time and met a unique and incredible woman on duty. Many thanks to Maria Teresa for her heartfelt work. You are a present for this hotel. Thanks also for the delicious tiramisu. We recommend this restaurant and hotel.
1059 Stellungnahmen zu 2 Websites
“Mezze for me” plate, some are very good like hummus, others basic like tomato cereals. But overall good. Coming alone, I didn't have a table but a chair at the bar next to the entrance. Too bad, because there were a lot of free tables that weren't taken! And suffice to say that the service is express and somewhat cold. Damage
995 Stellungnahmen zu 2 Websites
We wanted to eat something - succinct answer: "Kitchen closed." No attempt to accommodate us in any way (nuts, bread or cake. And there was neither a German nor an English menu. Disappointing.
907 Stellungnahmen zu 2 Websites
Was in this hotel for 2 days with a wonderful view of Lake Constance. Very nice welcome, friendly service and wine advice from competent waiters. Delicious meal. I will definitely visit this place in the summer when you can use the large garden terrace by the lake.